Post Mon Jul 07, 2014 7:02 pm

UE48H6400 external subs not working (.mkv/.srt)

I've read a variety of subtitle issues on this forum, but none quite like mine. It's very straightforward, but I've been unable to make any progress fixing it. No external subs whatsoever will work on my H6400. They just won't appear. They are correctly named, identically to the video file. Embedded subs work fine. I've only tried .mkv as it's really all that matters to me.

"Enable subtitles" is enabled, encoding is set to UTC-8 (tried a bunch of other stuff too), preferred language is blank (tried english too). I enabled debug and this is what it logged when I started a video file that had an external sub next to it http://pastebin.com/qx0Lk2Mq

I'm not entirely sure what "Enable burned-in subtitles" does, but in that last situation it was disabled. Just in case I also tried enabling it, which produced an error saying "The selected file is not currently supported", relevant log here http://pastebin.com/KHndsdDp

Appreciate any help. Thanks.

Edit: Running Win 7 btw.