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Samsung UN65JS9000 not supporting .mkv?

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rijahmed

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Post Mon Feb 13, 2017 7:53 pm

Samsung UN65JS9000 not supporting .mkv?

hi! so i recently ripped a few dvd's to my macbook and the only format that worked that wouldn't keep crashing was .mkv so i had no choice but to make the video files into those. i tried opening them using serviio onto my samsung tv but every time i try i get an error saying "an unexpected error has occurred" and that the files actually show as .mpg on my tv. i have other .mp4 files that show up that work perfectly fine, though. these .mkv files also work fine on my other samsung tv's. is there some way to fix this? converting all the files will take me hours. thanks.
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atc98092

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Post Mon Feb 13, 2017 11:51 pm

Re: Samsung UN65JS9000 not supporting .mkv?

rijahmed wrote:hi! so i recently ripped a few dvd's to my macbook and the only format that worked that wouldn't keep crashing was .mkv so i had no choice but to make the video files into those. i tried opening them using serviio onto my samsung tv but every time i try i get an error saying "an unexpected error has occurred" and that the files actually show as .mpg on my tv. i have other .mp4 files that show up that work perfectly fine, though. these .mkv files also work fine on my other samsung tv's. is there some way to fix this? converting all the files will take me hours. thanks.


What profile are you using? Your TV should play those without transcoding (it will play mpeg2 video and ac3 audio in an MKV container), but if it's showing .mpg that means a transcoding rule is being applied. There is a Samsung J profile, so that's the one you should be using. You could also try the generic profile, which transcodes nothing.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Samsung UN24H4500 TV, Sony BDP-S3500, Insignia Roku TV, Roku 2 XS, 4, Ultra and Stick, Yamaha RX-V679 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

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rijahmed

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Posts: 3

Joined: Mon Feb 13, 2017 7:41 pm

Post Tue Feb 14, 2017 1:28 am

Re: Samsung UN65JS9000 not supporting .mkv?

atc98092 wrote:
rijahmed wrote:hi! so i recently ripped a few dvd's to my macbook and the only format that worked that wouldn't keep crashing was .mkv so i had no choice but to make the video files into those. i tried opening them using serviio onto my samsung tv but every time i try i get an error saying "an unexpected error has occurred" and that the files actually show as .mpg on my tv. i have other .mp4 files that show up that work perfectly fine, though. these .mkv files also work fine on my other samsung tv's. is there some way to fix this? converting all the files will take me hours. thanks.


What profile are you using? Your TV should play those without transcoding (it will play mpeg2 video and ac3 audio in an MKV container), but if it's showing .mpg that means a transcoding rule is being applied. There is a Samsung J profile, so that's the one you should be using. You could also try the generic profile, which transcodes nothing.


oh i saw others post that using c/d would be best (which worked for my other tv), but i'll try that and see if it works. thank you for replying!
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rijahmed

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Joined: Mon Feb 13, 2017 7:41 pm

Post Tue Feb 14, 2017 7:13 pm

Re: Samsung UN65JS9000 not supporting .mkv?

atc98092 wrote:
rijahmed wrote:hi! so i recently ripped a few dvd's to my macbook and the only format that worked that wouldn't keep crashing was .mkv so i had no choice but to make the video files into those. i tried opening them using serviio onto my samsung tv but every time i try i get an error saying "an unexpected error has occurred" and that the files actually show as .mpg on my tv. i have other .mp4 files that show up that work perfectly fine, though. these .mkv files also work fine on my other samsung tv's. is there some way to fix this? converting all the files will take me hours. thanks.


What profile are you using? Your TV should play those without transcoding (it will play mpeg2 video and ac3 audio in an MKV container), but if it's showing .mpg that means a transcoding rule is being applied. There is a Samsung J profile, so that's the one you should be using. You could also try the generic profile, which transcodes nothing.


ah...so i tried and it didn't work? i tried j profile and generic too but it still came up as .mpg. i also turned off transcoding underneath the "delivery" option. is there anything else i can do?
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atc98092

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Posts: 2045

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Tue Feb 14, 2017 9:48 pm

Re: Samsung UN65JS9000 not supporting .mkv?

rijahmed wrote:
atc98092 wrote:
rijahmed wrote:hi! so i recently ripped a few dvd's to my macbook and the only format that worked that wouldn't keep crashing was .mkv so i had no choice but to make the video files into those. i tried opening them using serviio onto my samsung tv but every time i try i get an error saying "an unexpected error has occurred" and that the files actually show as .mpg on my tv. i have other .mp4 files that show up that work perfectly fine, though. these .mkv files also work fine on my other samsung tv's. is there some way to fix this? converting all the files will take me hours. thanks.


What profile are you using? Your TV should play those without transcoding (it will play mpeg2 video and ac3 audio in an MKV container), but if it's showing .mpg that means a transcoding rule is being applied. There is a Samsung J profile, so that's the one you should be using. You could also try the generic profile, which transcodes nothing.


ah...so i tried and it didn't work? i tried j profile and generic too but it still came up as .mpg. i also turned off transcoding underneath the "delivery" option. is there anything else i can do?


I'll look at my JU this evening, but I don't recall my MKV files being listed as MPG. Maybe Samsung messed things up with a firmware update. Wouldn't be the first time... :roll:
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Samsung UN24H4500 TV, Sony BDP-S3500, Insignia Roku TV, Roku 2 XS, 4, Ultra and Stick, Yamaha RX-V679 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

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atc98092

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DLNA master

Posts: 2045

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Wed Feb 15, 2017 1:28 pm

Re: Samsung UN65JS9000 not supporting .mkv?

Yep, checked my JU last night, and MKV files were listed that way in the Samsung menu. Did you press the Save button after making the changes? Especially after changing the profile, because you have to save it twice. Once after changing the profile, then again when you return to the main list. If you missed that 2nd save, it didn't really save or become the profile used.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Samsung UN24H4500 TV, Sony BDP-S3500, Insignia Roku TV, Roku 2 XS, 4, Ultra and Stick, Yamaha RX-V679 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

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