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Subtitle not working on Samsung TV H5500

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mandark

Serviio newbie

Posts: 2

Joined: Thu May 25, 2017 3:18 pm

Post Thu May 25, 2017 3:25 pm

Subtitle not working on Samsung TV H5500

Hi,

I am a recent convert to Serviio and for many years I've been using MiniDLNA. MiniDLNA never missed any subtitle to be shown on my Samsung TV H5500 but the same video with the same subtitle wouldn't show on the TV using Serviio. If I play the video on my mobile using BubbleUPnP as Serviio server, it renders the subtitles correctly on my mobile screen.

Any help is highly appreciated.

TIA

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DenyAll

DLNA master

Posts: 2070

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Thu May 25, 2017 9:36 pm

Re: Subtitle not working on Samsung TV H5500

MediaInfo details for the file?
Are the subtitles in a separate file or embedded in the media file?
What are your Subtitle settings in Serviio Console?
Which profile are you using for the Samsung?
When MiniDLNA played the subtitles, were they selectable via your remote (ie. could you turn them on or off, or were they always on - this may indicate that MiniDLNA was burning them in)?
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
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mandark

Serviio newbie

Posts: 2

Joined: Thu May 25, 2017 3:18 pm

Post Thu May 25, 2017 11:20 pm

Re: Subtitle not working on Samsung TV H5500

DenyAll wrote:Hi, See my responses below



Media Info

  Code:
General
Unique ID                                : 32787313795868375802320587106739446825 (0x18AA9B60A702BCF2E75F97F2886E6429)
Complete name                            : /opt/media/Prison.Break.S05E07.720p.HDTV.x264-KILLERS[ettv]/Prison.Break.S05E07.720p.HDTV.x264-KILLERS[ettv].mkv
Format                                   : Matroska
Format version                           : Version 4 / Version 2
File size                                : 806 MiB
Duration                                 : 43 min 56 s
Overall bit rate                         : 2 563 kb/s
Encoded date                             : UTC 2017-05-17 02:08:26
Writing application                      : mkvmerge v7.0.0 ('Where We Going') 64bit built on Jun 22 2014 08:19:39
Writing library                          : libebml v1.3.0 + libmatroska v1.4.1

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 5 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 43 min 56 s
Bit rate                                 : 2 128 kb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.096
Stream size                              : 669 MiB (83%)
Writing library                          : x264 core 148 r2762 90a61ec
Encoding settings                        : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=22 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=18.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Format settings, Endianness              : Big
Codec ID                                 : A_AC3
Duration                                 : 43 min 56 s
Bit rate mode                            : Constant
Bit rate                                 : 384 kb/s
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 spf)
Bit depth                                : 16 bits
Compression mode                         : Lossy
Stream size                              : 121 MiB (15%)
Service kind                             : Complete Main
Default                                  : Yes
Forced                                   : No


Are the subtitles in a separate file or embedded in the media file?
Subtitle is in a separate SRT file. There's no builtin subtitle.

What are your Subtitle settings in Serviio Console?
Enable subtitles (enabled)
Enable extraction of text-based subtitles embedded in video files (disabled)
Try to automatically detect subtitle character encoding (enabled)
Character encoding: UTF-8
Burn-in subtitles (disabled)
Enable retrieve from opensubtitle (enable and provided my account info)

Which profile are you using for the Samsung?
Generic DNLA Profile

When MiniDLNA played the subtitles, were they selectable via your remote (ie. could you turn them on or off, or were they always on - this may indicate that MiniDLNA was burning them in)?
I do not know if MiniDNLA burns the subtitle in or not but I know MiniDNLA takes roughly around 2-5% of CPU on my very old dual core processor laptop. So guessing it isn't burning in.

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