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No more sound??

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placroix

Serviio newbie

Posts: 5

Joined: Wed Feb 21, 2018 1:11 am

Post Tue Feb 27, 2018 6:19 pm

No more sound??

Hi everyone,
I have an updated serviio 1.9.1 running with 2 samsung TVs: UN40F6300 & PN51D6500. Serviio automatically picked the right profile and serviio appears properly on each TV.

My problem;
I’m noticing that many newer files are not playing properly; there is no sound. All other features seem to be there. Same issue on both Tvs’ though more files are affected on the d-serie tv.

I’ve reinstalled windows 10, along with new install of serviio —> same problem.

Any hint on how to solve the problem?
Am I the only one?

Thanks
<<

atc98092

User avatar

DLNA master

Posts: 2580

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Wed Feb 28, 2018 12:29 pm

Re: No more sound??

I assume they played before you updated to 1.9.1? Please provide the media info for files that won't play. See my sig line for instructions.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Roku 2 XS, 4, Ultra and Stick, Yamaha RX-V679 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

Enable debug logging Identify media file contents
<<

placroix

Serviio newbie

Posts: 5

Joined: Wed Feb 21, 2018 1:11 am

Post Wed Feb 28, 2018 1:49 pm

Re: No more sound??

Hi and thanks for the reply.

To be 100% honest, I'm really not sure if these played properly before 1.9.1 as these are all recently downloaded files, and I coincidentally upgraded to 1.9.1 within the same time range. Not sure what caused what. I did try to uninstall 1.9.1 and install previous (1.9 & 1.8) without luck. I figured the problem was somewhere else and reverted back to 1.9.1

Not sure what you mean by "See my sig line for instructions" ?? - I guess I'm a bit new to this.

Media-info of one of the issue file:
General
Complete name : \\Asuslaptop\z\Media\0 Films Enfants\Coco (2017).mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 1.59 GiB
Duration : 1 h 45 min
Overall bit rate : 2 170 kb/s
Writing application : Lavf58.2.103

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, RefFrames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1 h 45 min
Bit rate : 2 050 kb/s
Width : 1 920 pixels
Height : 800 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.056
Stream size : 1.50 GiB (94%)
Writing library : x264 core 152
Encoding settings : cabac=1 / ref=4 / deblock=1:-1:-1 / analyse=0x3:0x133 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 /
fast_pskip=0 / chroma_qp_offset=-3 / threads=12 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 /
weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=2pass / mbtree=1 / bitrate=2050 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 /
qblur=0.5 / vbv_maxrate=31250 / vbv_bufsize=31250 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : mp4a-40-2
Duration : 1 h 45 min
Bit rate mode : Constant
Bit rate : 113 kb/s
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 84.7 MiB (5%)
Default : Yes
Alternate group : 1

Thanks in advance for the help.
<<

atc98092

User avatar

DLNA master

Posts: 2580

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Wed Feb 28, 2018 5:57 pm

Re: No more sound??

In my signature at the bottom of my post there is a link to a page that explains how to use FFMPEG to retrieve the codec information from a media file. But you've provided it from another method, so that's good, too. :D

So, your video is H.264 L4.1, which your TVs most likely support. The audio is AAC, but the codec being mp4a may or may not be the issue. I did a search for the Samsung D series codec support, but haven't found a definitive answer.

Try changing the profile selected for your TV to the DirecTV profile. This transcodes everything, and if you now get sound we are getting closer to identifying the problem.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Roku 2 XS, 4, Ultra and Stick, Yamaha RX-V679 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

Enable debug logging Identify media file contents
<<

placroix

Serviio newbie

Posts: 5

Joined: Wed Feb 21, 2018 1:11 am

Post Wed Feb 28, 2018 6:39 pm

Re: No more sound??

Hi :-)
I did as you suggested (DirecTV profile for PN51D6500) and the sound now works. The new problem is that fast forward/backward features no longer work :-(
Any hint on how to fix that one?
thanks,
<<

atc98092

User avatar

DLNA master

Posts: 2580

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Wed Feb 28, 2018 7:38 pm

Re: No more sound??

placroix wrote:Hi :-)
I did as you suggested (DirecTV profile for PN51D6500) and the sound now works. The new problem is that fast forward/backward features no longer work :-(
Any hint on how to fix that one?
thanks,


Trick play does not work for transcoded files, so you have to choose your poison. If you want to use those features, you need to ensure your media contains codecs that will play without transcoding. I don't know how many you have, but you could use Handbrake to convert your media to audio with AC3 encoding, which your TVs absolutely will support. Some people are savvy enough to just use FFMPEG from the command line, and even create a script to automate it all. That ain't me. :lol:
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Roku 2 XS, 4, Ultra and Stick, Yamaha RX-V679 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

Enable debug logging Identify media file contents

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