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External subtitles not showing on UE32C6000 TV

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fancello88

Serviio newbie

Posts: 3

Joined: Tue Sep 18, 2018 7:08 pm

Post Tue Sep 18, 2018 7:39 pm

External subtitles not showing on UE32C6000 TV

Hello everyone, here it is my problem: when I first installed Serviio on my PC, my TV was immediately detected by it and I was able to play some .mkv files and the subtitles were correctly shown.
Now, when I try to play an .mkv file the subs aren't shown anymore even though I haven't changed anything in the Serviio settings.
Is there someone with a possible explanation for this strange behavior? I'm aware I have given very few information but if anyone has any ideas I'll give every details needed.
Thanks in advance!
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atc98092

User avatar

DLNA master

Posts: 2794

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Tue Sep 18, 2018 7:51 pm

Re: External subtitles not showing on UE32C6000 TV

You could check and see if a different profile was assigned to your TV in the Serviio console. If the TV was assigned a different IP address from your router, Serviio would treat it as a new device and might not assign the same profile.

If that checks OK, we probably need you to enable detailed logging, try to play something with a sub file, and then attach the log here. Then we can see if the file is detected correctly.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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fancello88

Serviio newbie

Posts: 3

Joined: Tue Sep 18, 2018 7:08 pm

Post Tue Sep 18, 2018 8:28 pm

Re: External subtitles not showing on UE32C6000 TV

atc98092 wrote:You could check and see if a different profile was assigned to your TV in the Serviio console. If the TV was assigned a different IP address from your router, Serviio would treat it as a new device and might not assign the same profile.

If that checks OK, we probably need you to enable detailed logging, try to play something with a sub file, and then attach the log here. Then we can see if the file is detected correctly.


Thank you for your answer. I didn't understand very well the first part. In the Status section of the console I can see the profile Samsung TV / player (C/D-series) which apparently should be the right one, while the IP address is 192.168.1.118

I also tried to play a file and this is the log (subs are in the same folder and correctly renamed):

2018-09-18 22:10:30,738 INFO [ProfileManager] User profiles definition (user-profiles.xml) not found, using built-in profiles only
2018-09-18 22:10:30,740 INFO [WebServer] WebServer starting on port 8895
2018-09-18 22:10:31,050 INFO [Device] Updated bound IP address of Device with UUID: 3ffad415-9d1a-32d2-80c7-718d4ac17c97, bound address: 192.168.1.102
2018-09-18 22:10:31,051 INFO [EventSubscriptionExpirationChecker] Starting EventSubscriptionExpirationChecker
2018-09-18 22:10:31,051 INFO [DiscoveryAdvertisementNotifier] Starting DiscoveryAdvertisementNotifier
2018-09-18 22:10:31,051 INFO [EventDispatcher] Starting EventDispatcher
2018-09-18 22:10:31,051 INFO [RendererSearchSender] Starting Renderer searcher process
2018-09-18 22:10:31,192 INFO [DiscoverySSDPMessageListener] Starting DiscoverySSDPMessageListener using interface wlan1 (Intel(R) Dual Band Wireless-AC 7265) and address 192.168.1.102, timeout = 0
2018-09-18 22:12:50,918 INFO [PlaybackEventsManager] Playback of media item 23 (The Dragon Dies at Dawn [Marvels.Iron.Fist.S02E06.WEB.x264-STRiFE[eztv].mkv]) has started at 0% on Identifier=192.168.1.101, Profile=Samsung TV / player (C/D-series), Name=Samsung DTV DMR
2018-09-18 22:14:36,759 INFO [PlaybackEventsManager] Playback of media item 23 (The Dragon Dies at Dawn [Marvels.Iron.Fist.S02E06.WEB.x264-STRiFE[eztv].mkv]) has stopped at 1% on Identifier=192.168.1.101, Profile=Samsung TV / player (C/D-series), Name=Samsung DTV DMR
2018-09-18 22:14:44,225 INFO [RendererManager] Stored a new renderer: uuid='94ab7a1a-af9d-4eb0-9297-1bc72e897d9f', name = 'Unrecognized device', ipAddress='192.168.1.102', profile = '1', accessGroupId = '1'
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atc98092

User avatar

DLNA master

Posts: 2794

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Wed Sep 19, 2018 12:01 am

Re: External subtitles not showing on UE32C6000 TV

The standard log does not provide the information required to see how it's being handled. You need to enable debug logging. See the link in my sig line for instructions.

You should also go into the TV menu and check to make sure it shows the same IP address. Just to be sure.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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fancello88

Serviio newbie

Posts: 3

Joined: Tue Sep 18, 2018 7:08 pm

Post Thu Sep 20, 2018 12:27 pm

Re: External subtitles not showing on UE32C6000 TV

atc98092 wrote:The standard log does not provide the information required to see how it's being handled. You need to enable debug logging. See the link in my sig line for instructions.

You should also go into the TV menu and check to make sure it shows the same IP address. Just to be sure.


I don't know if unplugging a roku device from the TV has helped, but, all of a sudden, the voice "subtitle settings" has reappeared on the tools list of my TV.
So my problem is solved. Thank you for your tips anyway!

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