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Samsung D6000 won't play some .mp4 files

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Nortuen

Serviio newbie

Posts: 3

Joined: Thu Jun 23, 2011 5:29 am

Post Thu Jun 23, 2011 5:47 am

Samsung D6000 won't play some .mp4 files

First off I love Serviio and it has completely solved my problems trying to play .mkv files on my new Samsung D6000.

I used Freemake Video Converter to convert many .mkv files to .mp4 because .mkv's would not play for me through Samsung's Media Player. Now these converted .mp4 files will not play through Serviio, however they do play on Samsung's Media Player through AllShare. This is only a minor inconvenience to me, but I am curious if there is a solution to get everything playing through Serviio so I can avoid source switching and whatnot.

Here are the details of an .mp4 video file that won't play through Serviio, but plays just fine through the Samsung Media Player.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\Program Files (x86)\Serviio\lib>ffmpeg.exe -i "C:\Users\****\Desktop\Shows-
Current\Game of Thrones Season 1\game.of.thrones.s01e10.720p.hdtv.x264.ac3.mp4
FFmpeg version UNKNOWN, Copyright (c) 2000-2011 the FFmpeg developers
built on Jan 10 2011 21:46:22 with gcc 4.4.2
configuration: --enable-static --disable-shared --disable-shared --disable-ffp
lay --disable-ffserver --enable-memalign-hack --enable-libmp3lame --arch=x86 --e
nable-runtime-cpudetect --enable-w32threads --target-os=mingw32 --cross-prefix=i
686-mingw32-
libavutil 50.36. 0 / 50.36. 0
libavcore 0.16. 0 / 0.16. 0
libavcodec 52.108. 0 / 52.108. 0
libavformat 52.92. 0 / 52.92. 0
libavdevice 52. 2. 3 / 52. 2. 3
libavfilter 1.72. 0 / 1.72. 0
libswscale 0.12. 0 / 0.12. 0
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'C:\Users\****\Desktop\Shows- Current\G
ame of Thrones Season 1\game.of.thrones.s01e10.720p.hdtv.x264.ac3.mp4':
Metadata:
major_brand : isom
minor_version : 512
compatible_brands: isomiso2avc1mp41
creation_time : 1970-01-01 00:00:00
encoder : Lavf52.94.0
comment : http://www.freemake.com
Duration: 00:52:35.62, start: 0.000000, bitrate: 3327 kb/s
Stream #0.0(und): Video: h264, yuv420p, 1280x720 [PAR 1:1 DAR 16:9], 2939 kb
/s, 23.86 fps, 24 tbr, 24 tbn, 48 tbc
Metadata:
creation_time : 1970-01-01 00:00:00
Stream #0.1(und): Audio: ac3, 48000 Hz, 6 channels, s16, 384 kb/s
Metadata:
creation_time : 1970-01-01 00:00:00
At least one output file must be specified

C:\Program Files (x86)\Serviio\lib>


If you need me to post more information, I would be happy to do so. I have only been using Serviio for 2 hours, so it's highly possible that I have made a stupid error.
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Cerberus

User avatar

DLNA master

Posts: 4123

Joined: Sun Jan 02, 2011 5:20 pm

Location: Reading, UK

Post Thu Jun 23, 2011 6:12 am

Re: Samsung D6000 won't play some .mp4 files

HI Nortuen,
Welcome to serviio :)

how do u mean it wont play? what is the error message given for the file ?
Phil Bennett
Beta Tester Group
Wiki | FAQ

Samsung LE40C750 LCD | Samsung BD-C5900 | Sony PS3 | Windows 7 |
HowTo: Provide supported formats of a device HowTo: Record a new ticket on Bitbucket
HowTo: Provide details of a video file that doesn't play HowTo: Turn on detailed logging
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Nortuen

Serviio newbie

Posts: 3

Joined: Thu Jun 23, 2011 5:29 am

Post Thu Jun 23, 2011 6:25 am

Re: Samsung D6000 won't play some .mp4 files

On the TV, I get the error message "Not Supported File Format" when selecting the video to be played.

Other .mp4 videos I have tested play fine, including .mp4 files that I converted from .mkv using Handbrake. However, all the videos I converted to .mp4 using Freemake video Converter do not play through Serviio.
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Illico

User avatar

DLNA master

Posts: 4401

Joined: Fri Jul 23, 2010 8:08 am

Location: France

Post Thu Jun 23, 2011 8:07 am

Re: Samsung D6000 won't play some .mp4 files

Nortuen wrote:Other .mp4 videos I have tested play fine, including .mp4 files that I converted from .mkv using Handbrake.
However, all the videos I converted to .mp4 using Freemake video Converter do not play through Serviio.

Could you post MediaInfo result of these two files, one from Handbrake(works), and one from Freemake (not works) ?
We will compare encoding settings used.
Illico
Sony 2010 KDL-46EX501 | BDP-S373 | SMP-N100 | Windows 8-i7 | Network DD HD-CE1.5TLU2 | Livebox2-UHD86 | ServiiDroid | ServiiGo | BubbleUPnP
Serviio beta tester - Moderator
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Nortuen

Serviio newbie

Posts: 3

Joined: Thu Jun 23, 2011 5:29 am

Post Thu Jun 23, 2011 4:05 pm

Re: Samsung D6000 won't play some .mp4 files

Here's the media info for a file converted using Freemake that will not play:

General
Complete name : C:\Users\****\Desktop\Shows- Current\Game of Thrones Season 1\game.of.thrones.s01e10.720p.hdtv.x264.ac3.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 1.22 GiB
Duration : 52mn 35s
Overall bit rate : 3 327 Kbps
Writing application : Lavf52.94.0
Comment : http://www.freemake.com

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 52mn 35s
Bit rate mode : Variable
Bit rate : 2 937 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 23.863 fps
Minimum frame rate : 12.000 fps
Maximum frame rate : 24.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.134
Stream size : 1.08 GiB (88%)
Writing library : x264 core 112 r1834 a51816a
Encoding settings : cabac=1 / ref=2 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=6 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=8 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=3 / b_pyramid=0 / b_adapt=1 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=2937 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.41 / aq=1:1.00

Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : ac-3
Duration : 52mn 35s
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 144 MiB (12%)



And here's the media info for a file that will play that was converted using Handbrake:

General
Complete name : X:\HD Movies\Ironman (2008) 1080p x264.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42
File size : 4.24 GiB
Duration : 2h 6mn
Overall bit rate : 4 819 Kbps
Encoded date : UTC 2011-06-01 23:31:06
Tagged date : UTC 2011-06-02 01:16:13
Writing application : HandBrake 0.9.5 2011010300

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L4.0
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 2h 6mn
Bit rate mode : Variable
Bit rate : 4 654 Kbps
Width : 1 920 pixels
Height : 798 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Variable
Frame rate : 23.976 fps
Minimum frame rate : 23.810 fps
Maximum frame rate : 24.390 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.127
Stream size : 4.10 GiB (97%)
Writing library : x264 core 112
Encoding settings : cabac=1 / ref=2 / deblock=1:0:0 / analyse=0x1:0x111 / me=hex / subme=6 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=2 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=0 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=3 / qpmax=51 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Encoded date : UTC 2011-06-01 23:31:06
Tagged date : UTC 2011-06-02 01:16:13
Color primaries : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics : BT.709-5, BT.1361
Matrix coefficients : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 2h 6mn
Bit rate mode : Variable
Bit rate : 160 Kbps
Maximum bit rate : 352 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 144 MiB (3%)
Language : English
Encoded date : UTC 2011-06-01 23:31:06
Tagged date : UTC 2011-06-02 01:16:13

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BobJones

Serviio newbie

Posts: 1

Joined: Wed Sep 25, 2013 10:37 am

Post Wed Sep 25, 2013 10:45 am

Re: Samsung D6000 won't play some .mp4 files

I had in issue where some MP4 files would not play on my Samsung Series 6000 TV, spent ages on it, looking at format differences between ones that worked and ones that did not. The ones that worked were all encoded with Nero Recode and the ones that did not, were Handbrake, but in terms of AVC profiles etc... they were very similar. The MP4's were hosted on a WD MyBook Live and served using DLNA.

The solution was something I did not expect. I moved to a NetGear ReadyNAS and suddenly all the MP4s would play perfectly. They even had the capability of pausing (which was not working before). The WD unit has been happily serving content to my Panasonic BluRay player (which would play all the content) and indeed WD TV Live units. It was just the Samsung TV that had issues.

NOTE: My NetGear ReadyNAS syncs with the content on the WD - so the files are the same. Must be something weird with the Samsung-WD combination.

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