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PS59D8000 + MKV = 'Not Supported File Format'

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sandcastle

Serviio newbie

Posts: 3

Joined: Sun Feb 12, 2012 2:39 pm

Post Sun Feb 12, 2012 2:53 pm

PS59D8000 + MKV = 'Not Supported File Format'

Hi,

I'm not sure what I'm missing - I have a Samsung PS59D8000 (Series 8) TV and have setup Servio on you main PC (Win 7 Ultimate x64). I can stream AVI files fine to the the TV and Servio even lists the MKV files, but when I go to play them I get an error "Not Supported File Format".

Things I have tried:
-No MKV codecs on my PC
-Installing CCCP Codec Pack (2011-11-11)
-Restarting the PC Multiple times
-Renaming *.mkv extension to *.avi
-One or 2 other codec packs

Any help on how to get to the bottom of this issue would be very much appreciated.


Thanks in advance,
Glenn
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Cerberus

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DLNA master

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Location: Reading, UK

Post Sun Feb 12, 2012 2:59 pm

Re: PS59D8000 + MKV = 'Not Supported File Format'

1, 2, and 5 - codecs on the pc running serviio are meaningless as serviio uses its internal codecs to read the files (ffmpeg.exe)
3 - with no actual changes restarting wont do much
4 - serviio ignore the file extension and get the container information from the file itself (ffmpeg.exe -i)

is this all MKV files or just ceratin mkv files ?

can you provide information on the files that do not play? (see signature for HowTo )
Phil Bennett
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sandcastle

Serviio newbie

Posts: 3

Joined: Sun Feb 12, 2012 2:39 pm

Post Sun Feb 12, 2012 3:27 pm

Re: PS59D8000 + MKV = 'Not Supported File Format'

Hi,

Thanks for the fast reply :D

All MKV files do not play - I have tried multiple TV shows from various release groups. Info below are requested:

ffmpeg:

ffmpeg version 0.9, Copyright (c) 2000-2011 the FFmpeg developers
built on Dec 13 2011 20:46:11 with gcc 4.4.2
configuration: --enable-static --disable-shared --disable-ffplay --disable-ffserver --enable-memalign-hack --enable-li
bmp3lame --enable-librtmp --extra-libs='-lrtmp -lpolarssl -lws2_32 -lwinmm' --arch=x86 --enable-runtime-cpudetect --enab
le-pthreads --target-os=mingw32 --cross-prefix=i686-mingw32- --pkg-config=pkg-config
libavutil 51. 32. 0 / 51. 32. 0
libavcodec 53. 42. 0 / 53. 42. 0
libavformat 53. 24. 0 / 53. 24. 0
libavdevice 53. 4. 0 / 53. 4. 0
libavfilter 2. 53. 0 / 2. 53. 0
libswscale 2. 1. 0 / 2. 1. 0

Seems stream 1 codec frame rate differs from container frame rate: 47.95 (48000/1001) -> 48.00 (48/1)
Input #0, matroska,webm, from 'c:\temp\test.mkv':
Duration: 00:20:02.59, start: 0.000000, bitrate: 3592 kb/s
Stream #0:0: Audio: ac3, 48000 Hz, 5.1(side), s16, 384 kb/s (default)
Stream #0:1(eng): Video: h264 (High), yuv420p, 1280x720, SAR 1:1 DAR 16:9, 23.98 fps, 48 tbr, 1k tbn, 47.95 tbc


media info


General
Count : 279
Count of stream of this kind : 1
Kind of stream : General
Kind of stream : General
Stream identifier : 0
Inform : Matroska: 515 MiB, 20mn 2s
Unique ID : 0
Unique ID : 0 (0x0)
Count of video streams : 1
Count of audio streams : 1
Video_Format_List : AVC
Video_Format_WithHint_List : AVC
Codecs Video : AVC
Video_Language_List : English
Audio_Format_List : AC-3
Audio_Format_WithHint_List : AC-3
Audio codecs : AC3
Audio_Language_List : English
Complete name : G:\Complete\TV\How I Met Your Mother\Season 07\How I Met Your Mother - S07E15 - PROPER 720p HDTV x264-ORENJI.mkv
Folder name : G:\Complete\TV\How I Met Your Mother\Season 07
File name : How I Met Your Mother - S07E15 - PROPER 720p HDTV x264-ORENJI
File extension : mkv
Format : Matroska
Format : Matroska
Format/Url : http://packs.matroska.org/
Format/Extensions usually used : mkv mk3d mka mks
Commercial name : Matroska
Format version : Version 2
Codec : Matroska
Codec : Matroska
Codec/Url : http://packs.matroska.org/
Codec/Extensions usually used : mkv mk3d mka mks
File size : 540000258
File size : 515 MiB
File size : 515 MiB
File size : 515 MiB
File size : 515 MiB
File size : 515.0 MiB
Duration : 1202592
Duration : 20mn 2s
Duration : 20mn 2s 592ms
Duration : 20mn 2s
Duration : 00:20:02.592
Overall bit rate : 3592242
Overall bit rate : 3 592 Kbps
Stream size : 10751565
Stream size : 10.3 MiB (2%)
Stream size : 10 MiB
Stream size : 10 MiB
Stream size : 10.3 MiB
Stream size : 10.25 MiB
Stream size : 10.3 MiB (2%)
Proportion of this stream : 0.01991
Encoded date : UTC 2010-02-22 21:41:29
File creation date : UTC 2012-02-08 03:06:19.970
File creation date (local) : 2012-02-08 11:06:19.970
File last modification date : UTC 2012-02-06 16:00:00.000
File last modification date (local) : 2012-02-07 00:00:00.000
Writing application : no_variable_data
Writing library : no_variable_data
Writing library : no_variable_data

Video
Count : 221
Count of stream of this kind : 1
Kind of stream : Video
Kind of stream : Video
Stream identifier : 0
StreamOrder : 1
Inform : English, 3 137 Kbps, 1280*720 (16:9), at 23.976 fps, AVC (High@L4.1) (CABAC / 5 Ref Frames)
ID : 2
ID : 2
Unique ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format/Url : http://developers.videolan.org/x264.html
Commercial name : AVC
Format profile : High@L4.1
Format settings : CABAC / 5 Ref Frames
Format settings, CABAC : Yes
Format settings, CABAC : Yes
Format settings, ReFrames : 5
Format settings, ReFrames : 5 frames
Internet media type : video/H264
Codec ID : V_MPEG4/ISO/AVC
Codec ID/Url : http://ffdshow-tryout.sourceforge.net/
Codec : V_MPEG4/ISO/AVC
Codec : AVC
Codec/Family : AVC
Codec/Info : Advanced Video Codec
Codec/Url : http://ffdshow-tryout.sourceforge.net/
Codec profile : High@L4.1
Codec settings : CABAC / 5 Ref Frames
Codec settings, CABAC : Yes
Codec_Settings_RefFrames : 5
Duration : 1202578
Duration : 20mn 2s
Duration : 20mn 2s 578ms
Duration : 20mn 2s
Duration : 00:20:02.578
Bit rate : 3136756
Bit rate : 3 137 Kbps
Width : 1280
Width : 1 280 pixels
Height : 720
Height : 720 pixels
Pixel aspect ratio : 1.000
Display aspect ratio : 1.778
Display aspect ratio : 16:9
Frame rate : 23.976
Frame rate : 23.976 fps
Frame count : 28833
Resolution : 8
Resolution : 8 bits
Colorimetry : 4:2:0
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8
Bit depth : 8 bits
Scan type : Progressive
Scan type : Progressive
Interlacement : PPF
Interlacement : Progressive
Bits/(Pixel*Frame) : 0.142
Delay : 0
Delay : 00:00:00.000
Delay, origin : Container
Delay, origin : Container
Stream size : 471524277
Stream size : 450 MiB (87%)
Stream size : 450 MiB
Stream size : 450 MiB
Stream size : 450 MiB
Stream size : 449.7 MiB
Stream size : 450 MiB (87%)
Proportion of this stream : 0.87319
Writing library : x264 - core 120 r2164M da19765
Writing library : x264 core 120 r2164M da19765
Writing library/Name : x264
Writing library/Version : core 120 r2164M da19765
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=19.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Language : en
Language : English
Language : English
Language : en
Language : eng
Language : en
Default : No
Default : No
Forced : No
Forced : No
Matrix coefficients : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio
Count : 217
Count of stream of this kind : 1
Kind of stream : Audio
Kind of stream : Audio
Stream identifier : 0
StreamOrder : 0
Inform : 384 Kbps, 48.0 KHz, 16 bits, 6 channels, AC-3
ID : 1
ID : 1
Unique ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : AC-3
Mode extension : CM (complete main)
Codec ID : A_AC3
Codec : AC3
Codec : AC3
Codec/Family : AC3
Codec/Info : Dolby AC3
Duration : 1202592
Duration : 20mn 2s
Duration : 20mn 2s 592ms
Duration : 20mn 2s
Duration : 00:20:02.592
Bit rate mode : CBR
Bit rate mode : Constant
Bit rate : 384000
Bit rate : 384 Kbps
Channel(s) : 6
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Channel positions : 3/2/0.1
Sampling rate : 48000
Sampling rate : 48.0 KHz
Samples count : 57724416
Resolution : 16
Resolution : 16 bits
Bit depth : 16
Bit depth : 16 bits
Compression mode : Lossy
Compression mode : Lossy
Delay : 0
Delay : 00:00:00.000
Delay, origin : Container
Delay, origin : Container
Delay relative to video : 0
Video0 delay : 0
Stream size : 57724416
Stream size : 55.1 MiB (11%)
Stream size : 55 MiB
Stream size : 55 MiB
Stream size : 55.1 MiB
Stream size : 55.05 MiB
Stream size : 55.1 MiB (11%)
Proportion of this stream : 0.10690
Default : Yes
Default : Yes
Forced : No
Forced : No
dialnorm : -27
dialnorm/String : -27 dB
compr : -0.28
compr/String : -0.28 dB
bsid : 8
dialnorm_Average : -27
dialnorm_Average/String : -27 dB
dialnorm_Minimum : -27
dialnorm_Minimum/String : -27 dB
dialnorm_Maximum : -27
dialnorm_Maximum/String : -27 dB
dialnorm_Count : 2
compr_Average : -0.28
compr_Average/String : -0.28 dB
compr_Minimum : -0.28
compr_Minimum/String : -0.28 dB
compr_Maximum : -0.28
compr_Maximum/String : -0.28 dB
compr_Count : 2
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Cerberus

User avatar

DLNA master

Posts: 4116

Joined: Sun Jan 02, 2011 5:20 pm

Location: Reading, UK

Post Sun Feb 12, 2012 3:39 pm

Re: PS59D8000 + MKV = 'Not Supported File Format'

ok so that file is sent to the device natvely as it is support by the device, so file must have some strange encoding that is causing the TV to refuse to play it.

and seems strange that this information is not shown in the readout.

Writing application : no_variable_data
Writing library : no_variable_data
Writing library : no_variable_data
Phil Bennett
Beta Tester Group
Wiki | FAQ

Samsung LE40C750 LCD | Samsung BD-C5900 | Sony PS3 | Windows 7 |
HowTo: Provide supported formats of a device HowTo: Record a new ticket on Bitbucket
HowTo: Provide details of a video file that doesn't play HowTo: Turn on detailed logging
<<

sandcastle

Serviio newbie

Posts: 3

Joined: Sun Feb 12, 2012 2:39 pm

Post Sun Feb 12, 2012 3:44 pm

Re: PS59D8000 + MKV = 'Not Supported File Format'

Below is another file that does have those fields populated - any suggestions on where to go next?

General
Count : 279
Count of stream of this kind : 1
Kind of stream : General
Kind of stream : General
Stream identifier : 0
Unique ID : 227680216008277483513976187330197081792
Unique ID : 227680216008277483513976187330197081792 (0xAB499D54D1BCA0589DF571F656E64EC0)
Count of video streams : 1
Count of audio streams : 1
Video_Format_List : AVC
Video_Format_WithHint_List : AVC
Codecs Video : AVC
Video_Language_List : English
Audio_Format_List : AC-3
Audio_Format_WithHint_List : AC-3
Audio codecs : AC3
Audio_Language_List : English
Complete name : G:\Complete\TV\Gossip Girl\Season 03\Gossip Girl S03E01 Reversals of Fortune.mkv
Folder name : G:\Complete\TV\Gossip Girl\Season 03
File name : Gossip Girl S03E01 Reversals of Fortune
File extension : mkv
Format : Matroska
Format : Matroska
Format/Url : http://packs.matroska.org/
Format/Extensions usually used : mkv mk3d mka mks
Commercial name : Matroska
Format version : Version 2
Codec : Matroska
Codec : Matroska
Codec/Url : http://packs.matroska.org/
Codec/Extensions usually used : mkv mk3d mka mks
File size : 1388601570
File size : 1.29 GiB
File size : 1 GiB
File size : 1.3 GiB
File size : 1.29 GiB
File size : 1.293 GiB
Duration : 2533909
Duration : 42mn 13s
Duration : 42mn 13s 909ms
Duration : 42mn 13s
Duration : 00:42:13.909
Overall bit rate : 4384061
Overall bit rate : 4 384 Kbps
Stream size : 27633286
Stream size : 26.4 MiB (2%)
Stream size : 26 MiB
Stream size : 26 MiB
Stream size : 26.4 MiB
Stream size : 26.35 MiB
Stream size : 26.4 MiB (2%)
Proportion of this stream : 0.01990
Title : Uploaded by LinkinPark for HDBits.org
Movie name : Uploaded by LinkinPark for HDBits.org
Encoded date : UTC 2010-05-24 16:03:03
File creation date : UTC 2012-02-06 20:29:16.187
File creation date (local) : 2012-02-07 04:29:16.187
File last modification date : UTC 2011-01-01 07:52:53.000
File last modification date (local) : 2011-01-01 15:52:53.000
Writing application : mkvmerge v3.3.0 ('Language') built on Mar 24 2010 14:59:24
Writing library : libebml v0.8.0 + libmatroska v0.9.0
Writing library : libebml v0.8.0 + libmatroska v0.9.0

Video
Count : 223
Count of stream of this kind : 1
Kind of stream : Video
Kind of stream : Video
Stream identifier : 0
StreamOrder : 0
ID : 1
ID : 1
Unique ID : 3875381674
Format : AVC
Format/Info : Advanced Video Codec
Format/Url : http://developers.videolan.org/x264.html
Commercial name : AVC
Format profile : High@L3.1
Format settings : 2 Ref Frames
Format settings, CABAC : No
Format settings, CABAC : No
Format settings, ReFrames : 2
Format settings, ReFrames : 2 frames
Internet media type : video/H264
Codec ID : V_MPEG4/ISO/AVC
Codec ID/Url : http://ffdshow-tryout.sourceforge.net/
Codec : V_MPEG4/ISO/AVC
Codec : AVC
Codec/Family : AVC
Codec/Info : Advanced Video Codec
Codec/Url : http://ffdshow-tryout.sourceforge.net/
Codec profile : High@L3.1
Codec settings : 2 Ref Frames
Codec settings, CABAC : No
Codec_Settings_RefFrames : 2
Duration : 2533909
Duration : 42mn 13s
Duration : 42mn 13s 909ms
Duration : 42mn 13s
Duration : 00:42:13.909
Bit rate : 3912818
Bit rate : 3 913 Kbps
Width : 1280
Width : 1 280 pixels
Height : 720
Height : 720 pixels
Pixel aspect ratio : 1.000
Display aspect ratio : 1.778
Display aspect ratio : 16:9
Frame rate : 23.976
Frame rate : 23.976 fps
Frame count : 60753
Resolution : 8
Resolution : 8 bits
Colorimetry : 4:2:0
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8
Bit depth : 8 bits
Scan type : Progressive
Scan type : Progressive
Interlacement : PPF
Interlacement : Progressive
Bits/(Pixel*Frame) : 0.177
Delay : 0
Delay : 00:00:00.000
Delay, origin : Container
Delay, origin : Container
Stream size : 1239340652
Stream size : 1.15 GiB (89%)
Stream size : 1 GiB
Stream size : 1.2 GiB
Stream size : 1.15 GiB
Stream size : 1.154 GiB
Stream size : 1.15 GiB (89%)
Proportion of this stream : 0.89251
Language : en
Language : English
Language : English
Language : en
Language : eng
Language : en
Default : Yes
Default : Yes
Forced : No
Forced : No
Color primaries : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics : BT.709-5, BT.1361
Matrix coefficients : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio
Count : 226
Count of stream of this kind : 1
Kind of stream : Audio
Kind of stream : Audio
Stream identifier : 0
StreamOrder : 1
ID : 2
ID : 2
Unique ID : 974036129
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : AC-3
Mode extension : CM (complete main)
Codec ID : A_AC3
Codec : AC3
Codec : AC3
Codec/Family : AC3
Codec/Info : Dolby AC3
Duration : 2533909
Duration : 42mn 13s
Duration : 42mn 13s 909ms
Duration : 42mn 13s
Duration : 00:42:13.909
Bit rate mode : CBR
Bit rate mode : Constant
Bit rate : 384000
Bit rate : 384 Kbps
Channel(s) : 6
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Channel positions : 3/2/0.1
Sampling rate : 48000
Sampling rate : 48.0 KHz
Samples count : 121627632
Resolution : 16
Resolution : 16 bits
Bit depth : 16
Bit depth : 16 bits
Compression mode : Lossy
Compression mode : Lossy
Delay : 0
Delay : 00:00:00.000
Delay, origin : Container
Delay, origin : Container
Delay relative to video : 0
Video0 delay : 0
Stream size : 121627632
Stream size : 116 MiB (9%)
Stream size : 116 MiB
Stream size : 116 MiB
Stream size : 116 MiB
Stream size : 116.0 MiB
Stream size : 116 MiB (9%)
Proportion of this stream : 0.08759
Default : Yes
Default : Yes
Forced : No
Forced : No
dialnorm : -27
dialnorm/String : -27 dB
compr : -0.28
compr/String : -0.28 dB
dynrng : -1.48
dynrng/String : -1.48 dB
bsid : 8
dialnorm_Average : -27
dialnorm_Average/String : -27 dB
dialnorm_Minimum : -27
dialnorm_Minimum/String : -27 dB
dialnorm_Maximum : -27
dialnorm_Maximum/String : -27 dB
dialnorm_Count : 2
compr_Average : -0.28
compr_Average/String : -0.28 dB
compr_Minimum : -0.28
compr_Minimum/String : -0.28 dB
compr_Maximum : -0.28
compr_Maximum/String : -0.28 dB
compr_Count : 2
dynrng_Average : -1.48
dynrng_Average/String : -1.48 dB
dynrng_Minimum : -1.48
dynrng_Minimum/String : -1.48 dB
dynrng_Maximum : -1.48
dynrng_Maximum/String : -1.48 dB
dynrng_Count : 2
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Cerberus

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DLNA master

Posts: 4116

Joined: Sun Jan 02, 2011 5:20 pm

Location: Reading, UK

Post Sun Feb 12, 2012 3:53 pm

Re: PS59D8000 + MKV = 'Not Supported File Format'

again that file is sent to the device natively, now you can try transcoding all matroska files and see if that works, but there nothing to say they will then play.

if that what u choose to do just find

  Code:
            <Matches container="matroska" vCodec="mpeg2video" />
            <Matches container="matroska" vCodec="vp8" />


and replace with

  Code:
            <Matches container="matroska" />
Phil Bennett
Beta Tester Group
Wiki | FAQ

Samsung LE40C750 LCD | Samsung BD-C5900 | Sony PS3 | Windows 7 |
HowTo: Provide supported formats of a device HowTo: Record a new ticket on Bitbucket
HowTo: Provide details of a video file that doesn't play HowTo: Turn on detailed logging
<<

atek120

Serviio newbie

Posts: 2

Joined: Thu Oct 15, 2015 9:50 pm

Post Thu Jan 19, 2017 10:45 am

Re: PS59D8000 + MKV = 'Not Supported File Format'

Hello People,

I have a Samsung J series TV with Tizen OS. Two months ago I had the firmware version 1460 and what helped me to play a file which "format was not supported of" was I simply deleted the Transcoding section in %PROGRAMFILES%\Serviio\config\profiles.xml. However this must be a rude intervention and not recommended workaround it worked for me and I have had less of those "Not Supported File Format" messages and files have been playing OK on my TV since.

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