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Cant play mkv files

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alexogg

Serviio newbie

Posts: 3

Joined: Thu Aug 16, 2012 10:04 am

Post Thu Aug 16, 2012 10:10 am

Cant play mkv files

Im running Serviio on my Samsung 2012 Smart TV....all files apart from mkv's work fine.
Please can you tell me what Im doing wrong....?
Thanks
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zip

User avatar

Serviio developer / Site Admin

Posts: 16233

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Thu Aug 16, 2012 1:19 pm

Re: Cant play mkv files

Make sure you select the Samsung C/D/E profile.
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alexogg

Serviio newbie

Posts: 3

Joined: Thu Aug 16, 2012 10:04 am

Post Thu Aug 16, 2012 4:25 pm

Re: Cant play mkv files

Sorry Im not sure how to do this......
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zip

User avatar

Serviio developer / Site Admin

Posts: 16233

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Thu Aug 16, 2012 5:29 pm

Re: Cant play mkv files

Look at the getting started guide on the website
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facade

Serviio newbie

Posts: 4

Joined: Fri Aug 17, 2012 4:00 pm

Post Fri Aug 17, 2012 4:12 pm

Re: Cant play mkv files

I had this problem, easily solved.

Open serviio console (right click on the serviio icon on the taskbar, select open serviio console)
In serviio console, click on the "status" tab.
There is a window that lists ip addresses and device names.
Scroll it until you find the model number of the TV (mine is UE46ES8000)
Left click on the 3rd column alongside your model number- it will say "Generic DLNA profile" use the dropdown to select "Samsung TV/player (C/D series)
Left click on "save"
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alexogg

Serviio newbie

Posts: 3

Joined: Thu Aug 16, 2012 10:04 am

Post Sat Aug 18, 2012 7:38 am

Re: Cant play mkv files

Thanks so much facade - you were really helpful. All sorted
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dsawes

Serviio newbie

Posts: 1

Joined: Wed Dec 25, 2013 8:46 am

Post Wed Dec 25, 2013 9:06 am

Re: Cant play mkv files

I know a good MKV to Samsung Converter. It can easily convert MKV, HD MKV to Samsung compatible format. It applies to all kinds of Samsung mobile phones including convert MKV to Samsung Galaxy S4, MKV to Samsung Galaxy S III, MKV to Samsung Galaxy S II, MKV to Samsung Galaxy S, MKV to Samsung Galaxy, MKV to Samsung Galaxy Tab, MKV to Samsung Infuse 4G/Epic 4G/Captivate/Vibrant/Fascinate/Mesmerize...

Besides, it also can convert other video formats including MOV, MPEG, WTV, WebM, FLV, MVI, ASF, RM, 3GP, VP8, 720p, 1080p, 1080i HD, AVCHD videos and more to various Samsung phones. Find it in Google by typing "step by step guide on how to play MKV on Samsung Galaxy S/S2/S3/S4/Infuse 4G/Tab..."
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talanmawr

Streaming enthusiast

Posts: 27

Joined: Tue Aug 13, 2013 3:39 pm

Post Mon Feb 09, 2015 3:44 am

Re: Cant play mkv files

I have a new small Samsung Blu-Ray player that comes up as the Samsung H series. It's playing everything but the MKV files. I did switch over to the C/D series, and then the E/F series but those didn't work either. Any thoughts anyone?
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atc98092

User avatar

DLNA master

Posts: 1904

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Mon Feb 09, 2015 1:39 pm

Re: Cant play mkv files

talanmawr wrote:I have a new small Samsung Blu-Ray player that comes up as the Samsung H series. It's playing everything but the MKV files. I did switch over to the C/D series, and then the E/F series but those didn't work either. Any thoughts anyone?


If it an H series, then it can play MKV without transcoding. However, there are some video codecs that might not be supported. Please provide information for a file that doesn't play. Either use the FFMPEG -i command, or using MediaInfo, so we can see what it inside the MKV file. Remember that MKV is just a container, and what is inside will determine if it will play.

Also, what version of Serviio are you using? The latest version (1.5) includes a good H series profile, although the BD player may not get it assigned by default.
Panasonic ST30 Plasma, Samsung JU7100 4K TV, Samsung UN24H4500 TV, Sony BDP-S3500, Insignia Roku TV, Roku 2 XS, 4, Ultra and Stick, Yamaha RX-V679 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

Enable debug logging
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talanmawr

Streaming enthusiast

Posts: 27

Joined: Tue Aug 13, 2013 3:39 pm

Post Sun Apr 10, 2016 5:05 am

Re: Cant play mkv files

Wow. I never saw this reply after over a year! If you happen to see this...here's an FFMPEG-I output:

ffmpeg version 2.4.git Copyright (c) 2000-2014 the FFmpeg developers
built on Nov 19 2014 22:12:09 with gcc 4.7.2 (GCC)
configuration: --enable-static --disable-shared --disable-ffplay --disable-ffserver --enable-memalign-hack --enable-libmp3lame --enable-libass --enable-librtmp --enable-fontconfig --enable-libfreetype --enable-zlib --enable-libx264 --enable-libspeex --extra-libs='-lrtmp -lpolarssl -lws2_32 -lwinmm -lexpat -lfreetype -lfribidi -lz' --arch=x86 --enable-runtime-cpudetect --enable-pthreads --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-gpl --pkg-config=pkg-config
libavutil 54. 14.100 / 54. 14.100
libavcodec 56. 12.101 / 56. 12.101
libavformat 56. 14.100 / 56. 14.100
libavdevice 56. 3.100 / 56. 3.100
libavfilter 5. 2.103 / 5. 2.103
libswscale 3. 1.101 / 3. 1.101
libswresample 1. 1.100 / 1. 1.100
libpostproc 53. 3.100 / 53. 3.100


I'm on 1.6.1 now.
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ignore

Serviio newbie

Posts: 1

Joined: Wed Apr 27, 2016 9:27 pm

Post Wed Apr 27, 2016 9:34 pm

Re: Cant play mkv files

facade wrote:I had this problem, easily solved.

Open serviio console (right click on the serviio icon on the taskbar, select open serviio console)
In serviio console, click on the "status" tab.
There is a window that lists ip addresses and device names.
Scroll it until you find the model number of the TV (mine is UE46ES8000)
Left click on the 3rd column alongside your model number- it will say "Generic DLNA profile" use the dropdown to select "Samsung TV/player (C/D series)
Left click on "save"



Thank you :)
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atc98092

User avatar

DLNA master

Posts: 1904

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Thu Apr 28, 2016 12:22 pm

Re: Cant play mkv files

talanmawr wrote:Wow. I never saw this reply after over a year! If you happen to see this...here's an FFMPEG-I output:

ffmpeg version 2.4.git Copyright (c) 2000-2014 the FFmpeg developers
built on Nov 19 2014 22:12:09 with gcc 4.7.2 (GCC)
configuration: --enable-static --disable-shared --disable-ffplay --disable-ffserver --enable-memalign-hack --enable-libmp3lame --enable-libass --enable-librtmp --enable-fontconfig --enable-libfreetype --enable-zlib --enable-libx264 --enable-libspeex --extra-libs='-lrtmp -lpolarssl -lws2_32 -lwinmm -lexpat -lfreetype -lfribidi -lz' --arch=x86 --enable-runtime-cpudetect --enable-pthreads --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-gpl --pkg-config=pkg-config
libavutil 54. 14.100 / 54. 14.100
libavcodec 56. 12.101 / 56. 12.101
libavformat 56. 14.100 / 56. 14.100
libavdevice 56. 3.100 / 56. 3.100
libavfilter 5. 2.103 / 5. 2.103
libswscale 3. 1.101 / 3. 1.101
libswresample 1. 1.100 / 1. 1.100
libpostproc 53. 3.100 / 53. 3.100


I'm on 1.6.1 now.


After you enter ffmpeg -i, you have to add the file name. If there are spaces in the file name, make sure you enclose the name in quotes. Then we can see what video and audio codec your file is using. What you did just shows us the version of FFMPEG you are using. Also, that's a really old version of FFMPEG. It really needs to be updated.
Panasonic ST30 Plasma, Samsung JU7100 4K TV, Samsung UN24H4500 TV, Sony BDP-S3500, Insignia Roku TV, Roku 2 XS, 4, Ultra and Stick, Yamaha RX-V679 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

Enable debug logging
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talanmawr

Streaming enthusiast

Posts: 27

Joined: Tue Aug 13, 2013 3:39 pm

Post Sun Jul 31, 2016 4:23 am

Re: Cant play mkv files

Sorry this has taken so long...and I appreciate anyone still willing to help. I never see that this thread is updated. I am right now downloading an updated FFMPEG. I also downloaded MediaInfo, and it tells me that one of the MKV's I'm having problems with is AVC (High@L51) on the video stream.
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atc98092

User avatar

DLNA master

Posts: 1904

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Sun Jul 31, 2016 11:11 pm

Re: Cant play mkv files

talanmawr wrote:Sorry this has taken so long...and I appreciate anyone still willing to help. I never see that this thread is updated. I am right now downloading an updated FFMPEG. I also downloaded MediaInfo, and it tells me that one of the MKV's I'm having problems with is AVC (High@L51) on the video stream.


OK, I don't think an H series BD player can handle L5.1. I'm not certain that any BD player other than the 4K player can handle that level. Since I don't have such a player to test that theory, that's the best I can do. I did a search of what Samsung BD players support, but it didn't have that level of detail.
Panasonic ST30 Plasma, Samsung JU7100 4K TV, Samsung UN24H4500 TV, Sony BDP-S3500, Insignia Roku TV, Roku 2 XS, 4, Ultra and Stick, Yamaha RX-V679 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

Enable debug logging
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talanmawr

Streaming enthusiast

Posts: 27

Joined: Tue Aug 13, 2013 3:39 pm

Post Mon Aug 01, 2016 1:09 am

Re: Cant play mkv files

Ok. Thanks for the info. My unit does work on a few MKV's. Now at least I can figure out why a bit. I really appreciate it!
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keenbeen

Serviio newbie

Posts: 1

Joined: Tue Mar 07, 2017 9:17 am

Post Tue Mar 07, 2017 9:18 am

Re: Cant play mkv files

There is a professional converter - Avdshare Video Converter to convert the unsupported MKV to Samsung Galaxy.

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