S570 - No sound on some mp4's

I've got both a Sony S570 and S370. My S570 won't play the audio on some of my mp4's, but will play it on others. My S370 will play the audio fine on the ones the 570 won't. I'm on the latest version of the firmware (as of 3/1/2011) for both players and the Serviio .5.

Any ideas as to what's happening? I've not been able to find this problem in any of the forums.

Thanks,

Tim.

Here are the particulars of the file that doesn't have audio on S570.

mpeg -i "1101 - Baseball Bugs.mp4"
FFmpeg version SVN-r25512, Copyright (c) 2000-2010 the FFmpeg developers
built on Oct 18 2010 04:06:45 with gcc 4.4.2
configuration: --enable-gpl --enable-version3 --enable-libgsm --enable-pthread
s --enable-libvorbis --enable-libtheora --enable-libspeex --enable-libmp3lame --
enable-libopenjpeg --enable-libschroedinger --enable-libopencore_amrwb --enable-
libopencore_amrnb --enable-libvpx --arch=x86 --enable-runtime-cpudetect --enable
-libxvid --enable-libx264 --extra-libs='-lx264 -lpthread' --enable-librtmp --ext
ra-libs='-lrtmp -lpolarssl -lws2_32 -lwinmm' --target-os=mingw32 --enable-avisyn
th --cross-prefix=i686-mingw32- --cc='ccache i686-mingw32-gcc' --enable-memalign
-hack
libavutil 50.32. 3 / 50.32. 3
libavcore 0. 9. 1 / 0. 9. 1
libavcodec 52.92. 0 / 52.92. 0
libavformat 52.83. 0 / 52.83. 0
libavdevice 52. 2. 2 / 52. 2. 2
libavfilter 1.52. 0 / 1.52. 0
libswscale 0.12. 0 / 0.12. 0

Seems stream 0 codec frame rate differs from container frame rate: 29969.00 (299
69/1) -> 29.97 (30000/1001)

[Cerberus]

can you provide the full ffmpeg -i result as that seem to be only half of it to me. see my signiture for the ' howto '

Hi, I'm having the same issues with certain .mp4 files on the S570. I'm not sure, but I think it may be related to the fact that the file has 2 audio tracks (I'm only interested in the defaulted first audio track). Here's my ffmpeg output:

  Code:

FFmpeg version UNKNOWN, Copyright (c) 2000-2011 the FFmpeg developers
  built on Jan 12 2011 19:51:48 with gcc 4.0.1 (Apple Inc. build 5493)
  configuration: --enable-static --disable-shared --bindir=/tmp/ffmpeg --disable-ffplay --disable-ffserver --enable-libmp3lame --enable-pthreads --disable-mmx --extra-ldflags=-L/tmp/static/lib --extra-cflags=-I/tmp/static/include
  libavutil     50.36. 0 / 50.36. 0
  libavcore      0.16. 0 /  0.16. 0
  libavcodec    52.108. 0 / 52.108. 0
  libavformat   52.92. 0 / 52.92. 0
  libavdevice   52. 2. 3 / 52. 2. 3
  libavfilter    1.72. 0 /  1.72. 0
  libswscale     0.12. 0 /  0.12. 0
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/Users/robert/Movies/Bleach 194 English Dubbed by Fidelbd/Bleach - 194 - Eng Dubbed [1280x720 h264+AAC D-TX].mp4':
  Metadata:
    major_brand     : isom
    minor_version   : 1
    compatible_brands: isom
    creation_time   : 2011-03-05 15:10:07
    encoder         : Yamb 2.1.0.0 [http://yamb.unite-video.com]
  Duration: 00:24:15.16, start: 0.000000, bitrate: 1794 kb/s
    Stream #0.0(und): Video: h264, yuv420p, 1280x720, 1474 kb/s, 26.20 fps, 23.98 tbr, 24k tbn, 47.95 tbc
    Metadata:
      creation_time   : 2008-11-20 00:11:25
    Stream #0.1(eng): Audio: mp3, 48000 Hz, 2 channels, s16, 192 kb/s
    Metadata:
      creation_time   : 2011-03-05 15:10:23
    Stream #0.2(jpn): Audio: aac, 48000 Hz, stereo, s16, 124 kb/s
    Metadata:
      creation_time   : 2011-03-05 15:10:27
At least one output file must be specified


Thanks for any help. To the OP, sorry to post this in your thread, but I assumed our problems are related.

EDIT: I'm including a portion of my log (wasn't sure how much of the info you needed, so hopefully it's enough)

  Code:

2011-03-07 02:06:56,984 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file Bleach - 194 - Eng Dubbed [1280x720 h264+AAC D-TX].mp4: AVC_TS_MP_HD_MPEG1_L3_ISO
2011-03-07 02:06:56,984 DEBUG [CoverImageDAOImpl] Reading a CoverImage (id = 1)
2011-03-07 02:06:56,985 DEBUG [GenreDAOImpl] Reading a Genre (id = 1)
2011-03-07 02:06:56,986 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 2)
2011-03-07 02:06:56,986 DEBUG [MediaItemDAOImpl] Getting file of media item 2
2011-03-07 02:06:56,988 DEBUG [VideoDAOImpl] Reading a Video (id = 2)
2011-03-07 02:06:56,988 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 2 and profile Sony BD Player (US)
2011-03-07 02:06:56,989 DEBUG [CoverImageDAOImpl] Reading a CoverImage (id = 2)
2011-03-07 02:06:56,990 DEBUG [FolderDAOImpl] Getting number of VIDEO sub-folders and media items in folder 1
2011-03-07 02:06:56,991 DEBUG [LocalContentCacheDecorator] Stored entry in the cache (local_default), returning it
2011-03-07 02:06:56,998 DEBUG [ServiceControlRequestHandler] Returning OK SOAP message
2011-03-07 02:07:01,804 DEBUG [WebServer] Incoming connection from /192.168.1.123:54413
2011-03-07 02:07:01,900 DEBUG [ResourceTransportRequestHandler] HEAD /resource/1/MEDIA_ITEM/AVC_TS_MP_HD_MPEG1_L3_ISO HTTP/1.1, headers = [Host: 192.168.1.119:8895,Accept: */*,getcontentFeatures.dlna.org: 1,X-AV-Physical-Unit-Info: pa="Blu-ray Disc Player",X-AV-Client-Info: av=5.0; cn="Sony Corporation"; mn="Blu-ray Disc Player"; mv="2.0"]]
2011-03-07 02:07:01,901 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.123
2011-03-07 02:07:01,902 DEBUG [ResourceTransportRequestHandler] Resource request accepted. Using client 'IPAddress=/192.168.1.123, Profile=Sony BD Player (US)'
2011-03-07 02:07:01,903 DEBUG [ResourceTransportRequestHandler] Request for resource 1 and type 'MEDIA_ITEM' received
2011-03-07 02:07:01,903 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 1)
2011-03-07 02:07:01,904 DEBUG [VideoDAOImpl] Reading a Video (id = 1)
2011-03-07 02:07:01,905 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 1, format AVC_TS_MP_HD_MPEG1_L3_ISO and profile Sony BD Player (US)
2011-03-07 02:07:01,905 DEBUG [VideoDeliveryEngine] Getting media info for transcoded version of file Bleach - 194 - Eng Dubbed [1280x720 h264+AAC D-TX].mp4
2011-03-07 02:07:01,905 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file Bleach - 194 - Eng Dubbed [1280x720 h264+AAC D-TX].mp4: AVC_TS_MP_HD_MPEG1_L3_ISO
2011-03-07 02:07:01,908 DEBUG [ResourceTransportRequestHandler] Sending HEAD response back
2011-03-07 02:07:01,908 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 200 OK, headers = [[Content-Type: video/vnd.dlna.mpeg-tts,Date: Mon, 07 Mar 2011 07:07:01 GMT,Server: Mac OS X, UPnP/1.0 DLNADOC/1.50, Serviio/0.5,Cache-control: no-cache,contentFeatures.dlna.org: DLNA.ORG_PN=MPEG_TS_SD_NA;DLNA.ORG_OP=10;DLNA.ORG_CI=1;DLNA.ORG_FLAGS=01500000000000000000000000000000,transferMode.dlna.org: Streaming]]
2011-03-07 02:07:01,914 DEBUG [ResourceTransportRequestHandler] GET /resource/1/MEDIA_ITEM/AVC_TS_MP_HD_MPEG1_L3_ISO HTTP/1.1, headers = [Host: 192.168.1.119:8895,Accept: */*,TimeSeekRange.dlna.org: npt=0-,getcontentFeatures.dlna.org: 1,X-AV-Physical-Unit-Info: pa="Blu-ray Disc Player",X-AV-Client-Info: av=5.0; cn="Sony Corporation"; mn="Blu-ray Disc Player"; mv="2.0"]]
2011-03-07 02:07:01,915 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.123
2011-03-07 02:07:01,915 DEBUG [ResourceTransportRequestHandler] Resource request accepted. Using client 'IPAddress=/192.168.1.123, Profile=Sony BD Player (US)'
2011-03-07 02:07:01,915 DEBUG [ResourceTransportRequestHandler] Request for resource 1 and type 'MEDIA_ITEM' received
2011-03-07 02:07:01,915 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 1)
2011-03-07 02:07:01,916 DEBUG [VideoDAOImpl] Reading a Video (id = 1)
2011-03-07 02:07:01,917 DEBUG [VideoDeliveryEngine] Delivering item '1' for client 'IPAddress=/192.168.1.123, Profile=Sony BD Player (US)'
2011-03-07 02:07:01,917 DEBUG [VideoDeliveryEngine] Delivering file 'Bleach - 194 - Eng Dubbed [1280x720 h264+AAC D-TX].mp4' using transcoding
2011-03-07 02:07:01,917 DEBUG [VideoDeliveryEngine] No suitable transcoding job exists yet, start one for client 'IPAddress=/192.168.1.123, Profile=Sony BD Player (US)'
2011-03-07 02:07:01,919 DEBUG [MediaItemDAOImpl] Getting file of media item 1
2011-03-07 02:07:01,920 DEBUG [FFMPEGWrapper] Invoking FFmpeg to transcode file: /Users/robert/Movies/Bleach 194 English Dubbed by Fidelbd/Bleach - 194 - Eng Dubbed [1280x720 h264+AAC D-TX].mp4
2011-03-07 02:07:01,921 DEBUG [ProcessExecutor] Starting /Users/robert/Downloads/serviio-0.5-osx/Serviio.app/Contents/Resources/Java/../../MacOS/ffmpeg -i /Users/robert/Movies/Bleach 194 English Dubbed by Fidelbd/Bleach - 194 - Eng Dubbed [1280x720 h264+AAC D-TX].mp4 -y -vcodec copy -vbsf h264_mp4toannexb -copyts -acodec copy -map 0:0 -map 0:1 -sn -f mpegts /var/folders/70/70vxS+SaF5mYK6iVXfwm-E+++TI/-Tmp-/Serviio/transcoding-temp-1-MPEG2TS.stf
2011-03-07 02:07:02,543 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file Bleach - 194 - Eng Dubbed [1280x720 h264+AAC D-TX].mp4: AVC_TS_MP_HD_MPEG1_L3_ISO
2011-03-07 02:07:02,543 DEBUG [VideoDeliveryEngine] Sending transcoding stream
2011-03-07 02:07:02,544 DEBUG [MediaItemDAOImpl] Marking MediaItem (id = 1) as read
2011-03-07 02:07:02,705 DEBUG [LocalContentCacheDecorator] Cleared cache (local_resetafterplay)
2011-03-07 02:07:02,705 DEBUG [ResourceTransportRequestHandler] Creating stream entity with length: 9000000000
2011-03-07 02:07:02,705 DEBUG [ResourceTransportRequestHandler] Creating entity with chunked transfer
2011-03-07 02:07:02,706 DEBUG [ResourceTransportRequestHandler] Sending file back
2011-03-07 02:07:02,706 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 200 OK, headers = [[Content-Type: video/vnd.dlna.mpeg-tts,TimeSeekRange.dlna.org: npt=0.0-1455.0/1455,Date: Mon, 07 Mar 2011 07:07:02 GMT,Server: Mac OS X, UPnP/1.0 DLNADOC/1.50, Serviio/0.5,Cache-control: no-cache,contentFeatures.dlna.org: DLNA.ORG_PN=MPEG_TS_SD_NA;DLNA.ORG_OP=10;DLNA.ORG_CI=1;DLNA.ORG_FLAGS=01500000000000000000000000000000,transferMode.dlna.org: Streaming]]
2011-03-07 02:07:02,721 DEBUG [WebServer] Incoming connection from /192.168.1.123:54414
2011-03-07 02:07:02,721 DEBUG [WebServer] I/O error: Broken pipe
2011-03-07 02:07:02,820 DEBUG [ResourceTransportRequestHandler] GET /resource/1/MEDIA_ITEM/AVC_TS_MP_HD_MPEG1_L3_ISO HTTP/1.1, headers = [Host: 192.168.1.119:8895,Accept: */*,TimeSeekRange.dlna.org: npt=0-,getcontentFeatures.dlna.org: 1,Pragma: getIfoFileURI.dlna.org,transferMode.dlna.org: Streaming,X-AV-Physical-Unit-Info: pa="Blu-ray Disc Player",X-AV-Client-Info: av=5.0; cn="Sony Corporation"; mn="Blu-ray Disc Player"; mv="2.0"]]
2011-03-07 02:07:02,821 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.123
2011-03-07 02:07:02,822 DEBUG [ResourceTransportRequestHandler] Resource request accepted. Using client 'IPAddress=/192.168.1.123, Profile=Sony BD Player (US)'
2011-03-07 02:07:02,823 DEBUG [ResourceTransportRequestHandler] Request for resource 1 and type 'MEDIA_ITEM' received
2011-03-07 02:07:02,823 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 1)
2011-03-07 02:07:02,824 DEBUG [VideoDAOImpl] Reading a Video (id = 1)
2011-03-07 02:07:02,825 DEBUG [VideoDeliveryEngine] Delivering item '1' for client 'IPAddress=/192.168.1.123, Profile=Sony BD Player (US)'
2011-03-07 02:07:02,825 DEBUG [VideoDeliveryEngine] Delivering file 'Bleach - 194 - Eng Dubbed [1280x720 h264+AAC D-TX].mp4' using transcoding
2011-03-07 02:07:02,826 DEBUG [VideoDeliveryEngine] A suitable transcoding job already exists, re-use it for client 'IPAddress=/192.168.1.123, Profile=Sony BD Player (US)'

EDIT: I'm on Mac OS X 10.6.6

Final EDIT: Please disregard as I finally got it working utilizing a profile in the main BDP-S370 Thread. Here's the profile that worked for me:

  Code:

<Profile id="10" name="Sony BD Player" extendsProfileId="1">
          <!-- US models -->   
          <Detection>
             <X-AV-Client-Info>.*Blu-ray Disc Player.*</X-AV-Client-Info>
          </Detection>
          <MediaFormatProfiles>
             <MediaFormatProfile mime-type="audio/mpeg" name="MP3">WMA_BASE</MediaFormatProfile>
             <MediaFormatProfile mime-type="audio/mpeg" name="MP3">WMA_FULL</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/mpeg" name="MPEG_PS_NTSC">MATROSKA</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/divx" name="MPEG_PS_NTSC">AVI</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/mpeg" name="MPEG_PS_NTSC">AVC_MP4_MP_SD_AAC_MULT5</MediaFormatProfile>         
             <MediaFormatProfile mime-type="video/mpeg" name="MPEG_PS_NTSC">AVC_MP4_MP_SD_MPEG1_L3</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/mpeg" name="MPEG_PS_NTSC">AVC_MP4_MP_SD_AC3</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/mpeg" name="MPEG_PS_NTSC">AVC_MP4_MP_HD_720p_AAC</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/mpeg" name="MPEG_PS_NTSC">AVC_MP4_MP_HD_1080i_AAC</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/mpeg" name="MPEG_PS_NTSC">AVC_MP4_HP_HD_AAC</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/mpeg" name="MPEG_PS_NTSC">AVC_MP4_LPCM</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/mpeg" name="MPEG_PS_NTSC">MPEG4_P2_MP4_ASP_AAC</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/mpeg" name="MPEG_PS_NTSC">MPEG4_P2_MP4_SP_L6_AAC</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/mpeg" name="MPEG_PS_NTSC">MPEG4_P2_MP4_NDSD</MediaFormatProfile>                 
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_MP_SD_AAC_MULT5</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_MP_SD_AAC_MULT5_T</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_MP_SD_MPEG1_L3</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_MP_SD_MPEG1_L3_T</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_MP_SD_AC3</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_MP_SD_AC3_T</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_MP_HD_AAC_MULT5</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_MP_HD_AAC_MULT5_T</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_MP_HD_MPEG1_L3</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_MP_HD_MPEG1_L3_T</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_MP_HD_AC3</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_MP_HD_AC3_T</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_HD_50_LPCM_T</MediaFormatProfile>
             <!-- rename remuxed mpeg2ts with h264 to one of the player's supported profiles -->
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_MP_HD_AC3_ISO</MediaFormatProfile>
             <MediaFormatProfile mime-type="video/vnd.dlna.mpeg-tts" name="MPEG_TS_SD_NA">AVC_TS_MP_SD_AC3_ISO</MediaFormatProfile>
          </MediaFormatProfiles>
          <Transcoding>
             <!-- remux MP4 container files to allow seeking (AVC_TS_MP_HD_AC3_ISO or AVC_TS_MP_SD_AC3_ISO) -->
             <Video targetContainer="mpegts" targetACodec="ac3">
                <Matches container="mp4" vCodec="h264" />
             </Video>
             <!-- unsupported codecs will be transcoded into mpeg2ts, mpeg2video and ac3 audio (MPEG_TS_SD_EU). -->
             <Video targetContainer="mpegts" targetVCodec="mpeg2video" targetACodec="ac3">
                <Matches container="asf" />
                <Matches container="avi" vCodec="mjpeg" />
             </Video>
          </Transcoding>
          <AutomaticImageRotation>true</AutomaticImageRotation>
          <LimitImageResolution>false</LimitImageResolution>
       </Profile>

Everything is playing flawlessly with this one, so I'm happy. Cheers.

[patters]

I'm not sure that h264 video with mp3 audio is a valid DLNA format, which may explain the problem. The profile you have used to cure the issue is transcoding the audio to ac3 regardless of type (for h264 in mp4 container), which is why it works. The stock profile doesn't do this because it tries to preserve the original audio stream as far as possible to avoid quality loss.

Thank you for the explanation. I'm willing to resort to transcoding the audio, since I watch this show religiously. This was the only file I had (besides some divx files, which also now work) that the stock profile couldn't playback properly. I appreciate your insight with my former issue. Cheers.