Problem with Sony Bravia 2014 model, subtitle error

Hello,

I have been trying to stream files on my Sony Bravia Sony Bravia 42W900B (2014 model) and the file is a .mkv file whose details have been attached below. The problem is even though the subtitles are embedded, they do not show up on the TV. Whereas everything else plays fine.

Please help.

General

Format : Matroska
Format_Version : Version 4 / Version 2
FileSize/String : 1.37 GiB
Duration/String : 23mn 39s
OverallBitRate_Mode/String : Variable
OverallBitRate/String : 8 276 Kbps
Encoded_Date : UTC 2015-07-27 04:40:35
Encoded_Application/String : mkvmerge v7.8.0 ('River Man') 32bit built on Mar 27 2015 16:18:02
Encoded_Library/String : libebml v1.3.1 + libmatroska v1.4.2
Attachments : classhyouka.ttf / COASBL.ttf / IwaOMinPro.ttf / IwaOMinPro-Hv-Fate.ttf / KozGoPr6N-Bold-Mikakunin.ttf / KozGoPr6N-Regular-Noragami.ttf / SubClearSans-Bold.ttf / SubClearSans-BoldItalic.ttf / Black Bullet Gothic Bold.ttf / CantoriaMTStd-SemiBold.otf

Video
ID/String : 1
Format : AVC
Format/Info : Advanced Video Codec
Format_Profile : High 10@L5.1
Format_Settings_CABAC/String : Yes
Format_Settings_RefFrames/String : 16 frames
CodecID : V_MPEG4/ISO/AVC
Duration/String : 23mn 39s
BitRate/String : 7 583 Kbps
Width/String : 1 920 pixels
Height/String : 1 080 pixels
DisplayAspectRatio/String : 16:9
FrameRate_Mode/String : Constant
FrameRate/String : 23.976 (24000/1001) fps
ColorSpace : YUV
ChromaSubsampling/String : 4:2:0
BitDepth/String : 10 bits
ScanType/String : Progressive
Bits-(Pixel*Frame) : 0.153
StreamSize/String : 1.25 GiB (92%)
Title : 10bit H.264 - 1080p
Encoded_Library/String : x264 core 142 r2431kMod ac76440
Encoded_Library_Settings : cabac=1 / ref=16 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=11 / psy=1 / fade_compensate=0.00 / psy_rd=0.69:0.00 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=18 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / fgo=0 / bframes=16 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=240 / rc=crf / mbtree=1 / crf=14.0000 / qcomp=0.85 / qpmin=0 / qpmax=81 / qpstep=4 / ip_ratio=1.40 / aq=3:0.80
Language/String : Japanese
Default/String : Yes
Forced/String : No
colour_range : Limited
colour_primaries : BT.709
transfer_characteristics : BT.709
matrix_coefficients : BT.709

Audio
ID/String : 2
Format : FLAC
Format/Info : Free Lossless Audio Codec
CodecID : A_FLAC
Duration/String : 23mn 39s
BitRate_Mode/String : Variable
BitRate/String : 674 Kbps
Channel(s)/String : 2 channels
ChannelPositions : Front: L R
SamplingRate/String : 48.0 KHz
FrameRate/String : 11.719 fps (4096 spf)
BitDepth/String : 16 bits
StreamSize/String : 114 MiB (8%)
Title : 2.0 FLAC
Encoded_Library/String : libFLAC 1.3.0 (UTC 2013-05-26)
Language/String : Japanese
Default/String : Yes
Forced/String : No

Text #1
ID/String : 3
Format : ASS
MuxingMode : zlib
CodecID : S_TEXT/ASS
CodecID/Info : Advanced Sub Station Alpha
Duration/String : 23mn 14s
BitRate/String : 480 bps
ElementCount : 842
Compression_Mode/String : Lossless
StreamSize/String : 81.8 KiB (0%)
Title : Underwater
Language/String : English
Default/String : Yes
Forced/String : No

Text #2
ID/String : 4
Format : ASS
MuxingMode : zlib
CodecID : S_TEXT/ASS
CodecID/Info : Advanced Sub Station Alpha
Duration/String : 23mn 14s
BitRate/String : 480 bps
ElementCount : 842
Compression_Mode/String : Lossless
StreamSize/String : 81.8 KiB (0%)
Title : Underwater (Honorifics)
Language/String : enm
Default/String : No
Forced/String : No

Menu
00:00:00.000 : en:Prologue
00:01:52.029 : en:Opening
00:03:21.993 : en:Part A
00:11:08.959 : en:Part B
00:23:29.949 : en:Preview

The file is not stored on a networked hard drive.

I am running Serviio on a Windows 10 PC, paired up with a 4th Gen Core I5 processor.

The compatibility file for the concerned TV has also been attached.

[Illico]

Hello,

I have been trying to stream files on my Sony Bravia Sony Bravia 42W900B (2014 model) and the file is a .mkv file whose details have been attached below. The problem is even though the subtitles are embedded, they do not show up on the TV. Whereas everything else plays fine.
...

According to the Codec List supported http://www.sony-asia.com/microsite/brav ... ist.html#5
Internal subtitles in mkv container are supported.

I don't remember sub format supported ass or srt...
Do you have another file with subtitle that works on your device to compare?

You can also try to remux the mkv with this tools : http://www.videohelp.com/software/MKVtoolnix

Could you give me a rundown on what to do with MKVtoolNix. And there is absolutely no stutter with the video. So hopefully there is no problem with the bitrate.

Could you tell me why the subtitles are not being burnt into the video while transcoding as I already have that feature turned on. This is the only thing keeping me from buying the software as everything else works flawlessly

Sent from my A0001 using Tapatalk