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Sound but no Picture

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Jetson94

Serviio newbie

Posts: 10

Joined: Tue Jun 26, 2018 11:17 am

Post Tue Jun 26, 2018 11:22 am

Sound but no Picture

I just downloaded Serviio 1.9.2 to use DLNA with my Sony KDL-60EX700 to watch videos downloaded ; I can read some, but for almost I just have sound but no picture. My desktop is connected Ethernet, Windows 10. How can I resolve this problem ? Thx for your help.
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atc98092

User avatar

DLNA master

Posts: 2761

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Tue Jun 26, 2018 10:39 pm

Re: Sound but no Picture

Which Sony profile is Serviio using?

Please provide media info for a video that plays and one that doesn't see the link in my sig for instructions on getting that data.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Jetson94

Serviio newbie

Posts: 10

Joined: Tue Jun 26, 2018 11:17 am

Post Tue Jun 26, 2018 11:56 pm

Re: Sound but no Picture

Here is media info for a video that plays : (I used MediaInfo to get informations) :
Général
Nom complet : C:\Users\UserPC\Videos\Bates Motel S2 Complet\Bates.Motel.S02E01.FRENCH.BDRip.XviD.avi
Format : AVI
Format/Info : Audio Video Interleave
Taille du fichier : 350 Mio
Durée : 42 min 59s
Débit global moyen : 1 139 kb/s
Bibliothèque utilisée : VirtualDub build 35491/release

Vidéo
ID : 0
Format : MPEG-4 Visual
Profil du format : Advanced Simple@L5
Paramètres du format, BVOP : 2
Paramètres du format, QPel : Non
Paramètres du format, GMC : Pas de warppoints
Paramètres du format, Matrice : Default (H.263)
Type de muxing : Packed bitstream
Identifiant du codec : XVID
Identifiant du codec/Suggestion : XviD
Durée : 42 min 59s
Débit : 1 001 kb/s
Largeur : 640 pixels
Hauteur : 360 pixels
Format à l'écran : 16/9
Images par seconde : 23,976 (24000/1001) Im/s
Espace de couleurs : YUV
Sous-échantillonnage de la chrominance : 4:2:0
Profondeur des couleurs : 8 bits
Type de balayage : Progressif
Mode de compression : Avec perte
Bits/(Pixel*Image) : 0.181
Taille du flux : 308 Mio (88%)
Bibliothèque utilisée : XviD 65

Audio
ID : 1
Format : MPEG Audio
Version du format : Version 1
Profil du format : Layer 3
Paramètres du format, Mode : Joint stereo
Extension du mode : MS Stereo
Identifiant du codec : 55
Identifiant du codec/Suggestion : MP3
Durée : 42 min 59s
Type de débit : Constant
Débit : 128 kb/s
Canaux : 2 canaux
Echantillonnage : 48,0 kHz
Mode de compression : Avec perte
Taille du flux : 39,4 Mio (11%)
Alignement : Eparpillé à travers les interleaves
Imbrication, durée : 42 ms (1,00 image vidéo)
Imbrication, d. de pré-chargement : 500 ms


And for a video only sound no picture :

Général
Nom complet : C:\Users\UserPC\Videos\Crazy Ex Girlfriend S3 Complet\Crazy.Ex-Girlfriend.S03E01.FRENCH.WEBRip.XviD.avi
Format : AVI
Format/Info : Audio Video Interleave
Taille du fichier : 350 Mio
Durée : 42 min 48s
Débit global moyen : 1 142 kb/s
Application utilisée : Lavf57.25.100

Vidéo
ID : 0
Format : MPEG-4 Visual
Profil du format : Advanced Simple@L5
Paramètres du format, BVOP : 2
Paramètres du format, QPel : Non
Paramètres du format, GMC : Pas de warppoints
Paramètres du format, Matrice : Default (H.263)
Type de muxing : Packed bitstream
Identifiant du codec : XVID
Identifiant du codec/Suggestion : XviD
Durée : 42 min 48s
Débit : 1 001 kb/s
Largeur : 720 pixels
Hauteur : 404 pixels
Format à l'écran : 16/9
Images par seconde : 23,976 (24000/1001) Im/s
Espace de couleurs : YUV
Sous-échantillonnage de la chrominance : 4:2:0
Profondeur des couleurs : 8 bits
Type de balayage : Progressif
Mode de compression : Avec perte
Bits/(Pixel*Image) : 0.144
Taille du flux : 307 Mio (88%)
Bibliothèque utilisée : XviD 67

Audio
ID : 1
Format : MPEG Audio
Version du format : Version 1
Profil du format : Layer 3
Identifiant du codec : 55
Identifiant du codec/Suggestion : MP3
Durée : 42 min 48s
Type de débit : Constant
Débit : 128 kb/s
Canaux : 2 canaux
Echantillonnage : 48,0 kHz
Mode de compression : Avec perte
Taille du flux : 39,2 Mio (11%)
Alignement : Alignée sur les interleaves
Imbrication, durée : 24 ms (0,58 image vidéo)
Imbrication, d. de pré-chargement : 24 ms
Bibliothèque utilisée : LAME3.98.2


OS Windows 10 Pro,Version 1803, 17134.112
<<

atc98092

User avatar

DLNA master

Posts: 2761

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Wed Jun 27, 2018 10:49 am

Re: Sound but no Picture

OK, I can't read French, but I can at least compare the two, and from what I can see they are almost identical. The resolution is the only thing that jumps out at me, but that itself shouldn't be an issue. I'm a little surprised that your Sony will play XVID video, as the only info I could find online says it only supports AVCHD or MPEG2 video codecs. So that's H.264 or H.262, and yours is H.263.

Out of curiosity, will both files play correctly on your computer? Perhaps there's a flaw in the one that won't play. It wouldn't be the first time a file downloaded from the Internet didn't work correctly.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Jetson94

Serviio newbie

Posts: 10

Joined: Tue Jun 26, 2018 11:17 am

Post Wed Jun 27, 2018 12:48 pm

Re: Sound but no Picture

Yes, all files play correctly on my computer (not only the 2 files I sent u). But almost files play only sound and no picture with Serviio on my TV. When I use Tversity Media Server 3.8 Free all files play correctly. :roll:
<<

atc98092

User avatar

DLNA master

Posts: 2761

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Wed Jun 27, 2018 11:39 pm

Re: Sound but no Picture

OK, we're going to need some advice from Zip or perhaps DenyAll. There's something that isn't quite right between the two, but I'm not seeing it.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Jetson94

Serviio newbie

Posts: 10

Joined: Tue Jun 26, 2018 11:17 am

Post Thu Jun 28, 2018 8:09 am

Re: Sound but no Picture

OK, I'm waiting for news :) Thx...
<<

DenyAll

DLNA master

Posts: 2175

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Thu Jun 28, 2018 3:02 pm

Re: Sound but no Picture

First step - try repacking the file, that often works for AVI's. From the command line run:

    "C:\Program Files\Serviio\lib\ffmpeg.exe" -i "C:\Users\UserPC\Videos\Crazy Ex Girlfriend S3 Complet\Crazy.Ex-Girlfriend.S03E01.FRENCH.WEBRip.XviD.avi" -c copy -map 0 "C:\Users\UserPC\Videos\Crazy Ex Girlfriend S3 Complet\newfile.avi"
and test the resultant newfile.avi. Repacking (remuxing) is a non-destructive process (no loss of video or audio quality) but can fix errors in the file container.

Also let us know what profile is being assigned to your TV (in Serviio Console on the Status tab)
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
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Jetson94

Serviio newbie

Posts: 10

Joined: Tue Jun 26, 2018 11:17 am

Post Thu Jun 28, 2018 8:38 pm

Re: Sound but no Picture

I repacked the file, but still sound but no picture.

Status is :

192.168.0.11 KDL-60EX700 Sony Bravia TV (2010) Modifier
192.168.0.12 Unrecognized device Generic DLNA profile Modifier
192.168.0.2 Sagemcom STB Generic DLNA profile
<<

DenyAll

DLNA master

Posts: 2175

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Sat Jun 30, 2018 12:28 am

Re: Sound but no Picture

Round 2: Try editing the profile:

  • Edit C:\Program Files\Serviio\config\profiles.xml with your favourite text editor (I use Notepad++ for this as it is syntax aware)
  • Find the Sony Bravia TV (2010) profile
  • Add the line
    <Matches container="*" vCodec="h263" />
    just below the line
    <Matches container="avi" vCodec="msmpeg4" />
  • Save the file
  • Restart your PC
If that doesn't work do the same steps as above but this time replace the three lines
  Code:
<Matches container="avi" vCodec="mpeg4" />
<Matches container="avi" vCodec="msmpeg4" />
<Matches container="*" vCodec="h263" />
with the single line <Matches container="avi" />.

Let me know what one, if any, works
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
<<

Jetson94

Serviio newbie

Posts: 10

Joined: Tue Jun 26, 2018 11:17 am

Post Tue Jul 03, 2018 12:34 pm

Re: Sound but no Picture

Could you explain me how to do this exactly ? I open C:\Program Files\Serviio\config\profiles.xml using Windows tab+R and I access to a Internet Explorer screen with all informations, but I cant add the line you tell me....
How can I do ? Sorry, I'm just a user and not a programer.... Thx for your help:)
<<

atc98092

User avatar

DLNA master

Posts: 2761

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Tue Jul 03, 2018 7:45 pm

Re: Sound but no Picture

You can't edit in IE. You have to use a text editor. He suggested (and I agree) using a freeware product called Notepad ++ https://notepad-plus-plus.org/
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Jetson94

Serviio newbie

Posts: 10

Joined: Tue Jun 26, 2018 11:17 am

Post Wed Jul 04, 2018 9:45 am

Re: Sound but no Picture

Thx for your explanations ; I used Notepad++ and I made the 2 changes, but no one of them works.

I still have sound but no picture (black screen).
<<

DenyAll

DLNA master

Posts: 2175

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Wed Jul 04, 2018 11:06 am

Re: Sound but no Picture

Did you restart your PC after making the changes?
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
<<

Jetson94

Serviio newbie

Posts: 10

Joined: Tue Jun 26, 2018 11:17 am

Post Wed Jul 04, 2018 3:24 pm

Re: Sound but no Picture

Yes, I saved after each change and restart PC. Problem is still similar.
<<

DenyAll

DLNA master

Posts: 2175

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Fri Jul 06, 2018 9:30 am

Re: Sound but no Picture

Ok unexpected. The second change should transcode all AVI files.

Lets make sure it is transcoding - while playing the file type http://localhost:23423/rest/playback-status into the browser on the PC that Serviio is on. When it returns, find your playing item and note the <itemTranscoded> field - true is transcoded, false is not.
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
<<

Jetson94

Serviio newbie

Posts: 10

Joined: Tue Jun 26, 2018 11:17 am

Post Sat Jul 07, 2018 10:37 am

Re: Sound but no Picture

The result is false :roll:
<<

DenyAll

DLNA master

Posts: 2175

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Sun Jul 08, 2018 1:03 am

Re: Sound but no Picture

OK, assuming you still have the changes to the profile, then something is wrong. It should be transcoding the file (the line <Matches container="avi" /> will force transcoding of all AVI files). Please confirm:

  • The profile that is assigned to the TV (Serviio Console, Status tab) - should be the Sony Bravia TV (2010)profile
  • Ensure Transcoding is on (Serviio Console, Delivery, Transcoding tab)
  • Ensure Enable burned-in subtitles is off (Serviio Console, Delivery, Subtitles tab)
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
<<

Jetson94

Serviio newbie

Posts: 10

Joined: Tue Jun 26, 2018 11:17 am

Post Sun Jul 08, 2018 2:54 pm

Re: Sound but no Picture

Yes I confirm the 3 points : Sony Bravia TV, transcoding on and burned-in subtitles off.
<<

DenyAll

DLNA master

Posts: 2175

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Mon Jul 09, 2018 11:18 am

Re: Sound but no Picture

I’m stumped - if it’s using the 2010 profile and you had the modifications still in, Serviio should transcode the avi file. Not sure why it’s not doing it.

So last go at it, please provide a copy of your detailed log file when playing the file, and also a ffmpeg -I of the file.
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.

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