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Sony BDP-S590 wont play .MKV files(corrupt or unsupported)

<<

AdamP

Serviio newbie

Posts: 3

Joined: Tue Mar 19, 2013 12:35 pm

Post Tue Mar 19, 2013 1:05 pm

Sony BDP-S590 wont play .MKV files(corrupt or unsupported)

Hello there. Downloaded Serviio to try & serve some a/v files to the main tv. Most things worked, but I couldn't get any .MKV files to play. They all responded with a "corrupt or unsupported" error. No other Sony/Generic profile seems to work, with or without transcoding. Thanks for any help you can provide. My mind is getting older, & I'm not as computer savvy as I once thought I was.

Serving to a Sony BDP-S590 on a Vizio television
Console autodetects BDP-Sx90(2012) profile
WinXP on a core2duo pc

  Code:
ffmpeg version 1.1.1 Copyright (c) 2000-2013 the FFmpeg developers
  built on Feb  5 2013 21:59:54 with gcc 4.7.2 (GCC)
  configuration: --enable-static --disable-shared --disable-ffplay --disable-ffs
erver --enable-memalign-hack --enable-libmp3lame --enable-libass --enable-librtm
p --enable-fontconfig --enable-libfreetype --enable-zlib --extra-libs='-lrtmp -l
polarssl -lws2_32 -lwinmm -lexpat -lfreetype -lfribidi -lz' --arch=x86 --enable-
runtime-cpudetect --enable-pthreads --target-os=mingw32 --cross-prefix=i686-w64-
mingw32- --pkg-config=pkg-config
  libavutil      52. 13.100 / 52. 13.100
  libavcodec     54. 86.100 / 54. 86.100
  libavformat    54. 59.106 / 54. 59.106
  libavdevice    54.  3.102 / 54.  3.102
  libavfilter     3. 32.100 /  3. 32.100
  libswscale      2.  1.103 /  2.  1.103
  libswresample   0. 17.102 /  0. 17.102
File 'C:\xxxxx\GenericAnime.mkv' already exists. Overwrite ? [y/N]


  Code:
General
Unique ID                                : 171360418981179167545885639853043972120 (0x80EAD0F3C8E3411E282C2F15B8E17818)
Complete name                            : C:\xxxxxx\GenericAnime.mkv
Format                                   : Matroska
Format version                           : Version 1
File size                                : 351 MiB
Duration                                 : 23mn 37s
Overall bit rate mode                    : Variable
Overall bit rate                         : 2 077 Kbps
Encoded date                             : UTC 2004-03-28 21:25:35
Writing application                      : mkvmerge v0.8.6 built on Mar 13 2004 13:20:26
Writing library                          : libebml v0.6.4 + libmatroska v0.6.3

Video
ID                                       : 1
Format                                   : MPEG-4 Visual
Format settings, BVOP                    : Yes
Format settings, QPel                    : No
Format settings, GMC                     : No warppoints
Format settings, Matrix                  : Default (H.263)
Codec ID                                 : V_MS/VFW/FOURCC / DX50
Codec ID/Hint                            : DivX 5
Duration                                 : 23mn 37s
Width                                    : 704 pixels
Height                                   : 480 pixels
Display aspect ratio                     : 4:3
Original display aspect ratio            : 3:2
Frame rate mode                          : Constant
Frame rate                               : 23.976 fps
Standard                                 : NTSC
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Compression mode                         : Lossy
Title                                    : Generic Anime
Writing library                          : DivX 5.1.1 (Maupiti) (UTC 2003-11-19)
Language                                 : English
Default                                  : Yes
Forced                                   : No

Audio #1
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format version                           : Version 4
Format profile                           : HE-AAC / LC
Codec ID                                 : A_AAC/MPEG4/LC/SBR
Duration                                 : 23mn 37s
Channel(s)                               : 6 channels
Sampling rate                            : 44.1 KHz / 22.05 KHz
Compression mode                         : Lossy
Title                                    : 5.1 HE-AAC
Language                                 : Japanese
Default                                  : Yes
Forced                                   : No

Audio #2
ID                                       : 3
Format                                   : Vorbis
Format settings, Floor                   : 1
Codec ID                                 : A_VORBIS
Duration                                 : 23mn 37s
Bit rate mode                            : Variable
Bit rate                                 : 112 Kbps
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Stream size                              : 18.9 MiB (5%)
Title                                    : 2.0 Ogg Vorbis
Writing library                          : libVorbis 1.0 (UTC 2002-07-17)
Language                                 : English
Default                                  : No
Forced                                   : No

Text #1
ID                                       : 4
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Title                                    : SRT
Language                                 : English
Default                                  : Yes
Forced                                   : No

Text #2
ID                                       : 5
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Title                                    : SRT
Language                                 : German
Default                                  : No
Forced                                   : No

Menu
00:00:00.000                             : en:Intro
00:01:32.801                             : en:xxxxxx
00:22:00.519                             : en:Credits
00:23:06.703                             : en:Preview

<<

Illico

User avatar

DLNA master

Posts: 4649

Joined: Fri Jul 23, 2010 8:08 am

Location: France

Post Tue Mar 19, 2013 1:45 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

This MKV/MPEG4(DX50)/AAC file is not supported in native format by your BDP-S590. (This is NOT a standard format...)

It should be transcoded to MPEGTS/MPEG2VIDEO/AAC.

Could you edit the ./serviio/conf/profiles.xml file and replace this section on profile "Sony BDP-Sx90 (2012)":
  Code:
         <!-- h264 videos with high/main profile level > 4.1 will be transcoded to mpegts with mpeg2video and ac3 audio -->
         <Video targetContainer="mpegts" targetVCodec="mpeg2video" maxVBitrate="17000" targetACodec="ac3" aBitrate="320" forceInheritance="true">
            <Matches container="*" vCodec="h264" profile="high" levelGreaterThan="4.1" />
            <Matches container="*" vCodec="h264" profile="main" levelGreaterThan="4.1" />
            <Matches container="matroska" vCodec="vp8" />
            <Matches container="matroska" vCodec="mpeg4" />
            <Matches container="matroska" vCodec="msmpeg4" />
         </Video>

lines added :
<Matches container="matroska" vCodec="mpeg4" />
<Matches container="matroska" vCodec="msmpeg4" />
Illico
Sony 2010 KDL-46EX501 | BDP-S373 | SMP-N100 | Windows 8-i7 | Network DD HD-CE1.5TLU2 | Livebox2-UHD86 | ServiiDroid | ServiiGo | BubbleUPnP
Serviio beta tester - Moderator
<<

AdamP

Serviio newbie

Posts: 3

Joined: Tue Mar 19, 2013 12:35 pm

Post Tue Mar 19, 2013 5:36 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

Thank you very much, the file plays now. Cheers. :)

Any way to switch between native & dubbed languages? My Japanese is very subpar.
Also, I can't get the the subtitles to show up, no matter what options I choose.

Thank you for your time.
<<

67Healey

Serviio newbie

Posts: 8

Joined: Mon Jun 18, 2018 10:50 pm

Post Mon Jun 18, 2018 11:02 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

Hi,

For the first time, I've run across a problematic .mkv, using the same Sony BDP-Sx90 (2012) profile. I've added the two lines noted above to the profiles.xml file, but with no luck.
Can someone advise me of what other changes to the profiles.xml file may be needed, or how I can change the video codec of the mkv if that is the issue? (converting it to .mp4 did not help btw)

Here is the mediainfo:

Video
ID : 2
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.2
Format settings : 4 Ref Frames
Format settings, CABAC : No
Format settings, RefFrames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 20 min 52 s
Bit rate : 6 000 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 50.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.058
Stream size : 897 MiB (97%)
Writing library : x264 core 148 r2705kMod 3f5ed56
Encoding settings : cabac=0 / ref=1 / deblock=0:0:0 / analyse=0x3:0x113 / me=hex / subme=2 / psy=1 / fade_compensate=0.10 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=2 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / fgo=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=0 / open_gop=0 / weightp=0 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=10 / rc=abr / mbtree=1 / bitrate=6000 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Default : Yes


Thanks!
<<

67Healey

Serviio newbie

Posts: 8

Joined: Mon Jun 18, 2018 10:50 pm

Post Wed Jun 20, 2018 6:43 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

Someone? Anyone?

Thanks for any help you can give to resolve
<<

freaknik

User avatar

DLNA master

Posts: 173

Joined: Thu Mar 27, 2014 2:05 pm

Post Wed Jun 20, 2018 6:57 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

you're more likely to get a response with code blocks so its readable and the whole mediainfo including audio (who knows that could be the problem). Good luck!
<<

67Healey

Serviio newbie

Posts: 8

Joined: Mon Jun 18, 2018 10:50 pm

Post Thu Jun 21, 2018 5:26 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

Oh - ok,

Sorry! - this is my first time posting, so I just defaulted to figuring it was a "video" issue. Can you let me know if the following is what you are looking for (also my first time with FFmpeg), or any suggestions?

Thanks!

  Code:
ffmpeg version N-91330-ga990184007 Copyright (c) 2000-2018 the FFmpeg developers
  built with gcc 7.3.0 (GCC)
  configuration: --enable-gpl --enable-version3 --enable-sdl2 --enable-bzlib --enable-fontconfig --enable-gnutls --enable-iconv --enable-libass --enable-libbluray --enable-libfreetype --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-libshine --enable-libsnappy --enable-libsoxr --enable-libtheora --enable-libtwolame --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libzimg --enable-lzma --enable-zlib --enable-gmp --enable-libvidstab --enable-libvorbis --enable-libvo-amrwbenc --enable-libmysofa --enable-libspeex --enable-libxvid --enable-libaom --enable-libmfx --enable-amf --enable-ffnvcodec --enable-cuvid --enable-d3d11va --enable-nvenc --enable-nvdec --enable-dxva2 --enable-avisynth
  libavutil      56. 18.102 / 56. 18.102
  libavcodec     58. 20.103 / 58. 20.103
  libavformat    58. 17.100 / 58. 17.100
  libavdevice    58.  4.101 / 58.  4.101
  libavfilter     7. 25.100 /  7. 25.100
  libswscale      5.  2.100 /  5.  2.100
  libswresample   3.  2.100 /  3.  2.100
  libpostproc    55.  2.100 / 55.  2.100
Hyper fast Audio and Video encoder


  Code:
General
Unique ID                                : 327051050430111048167051023867789412752 (0xF60BBDBB21EA66EBB9F313C0E9E38990)
Complete name                            : C:\Users\Me\Downloads\problemmkv.mkv
Format                                   : Matroska
Format version                           : Version 4 / Version 2
File size                                : 923 MiB
Duration                                 : 20 min 56 s
Overall bit rate                         : 6 161 kb/s
Encoded date                             : UTC 2018-06-08 20:25:32
Writing application                      : mkvmerge v23.0.0 ('The Bride Said No') 64-bit
Writing library                          : libebml v1.3.6 + libmatroska v1.4.9

Video
ID                                       : 2
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : 4 Ref Frames
Format settings, CABAC                   : No
Format settings, RefFrames               : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 20 min 52 s
Bit rate                                 : 6 000 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 50.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.058
Stream size                              : 897 MiB (97%)
Writing library                          : x264 core 148 r2705kMod 3f5ed56
Encoding settings                        : cabac=0 / ref=1 / deblock=0:0:0 / analyse=0x3:0x113 / me=hex / subme=2 / psy=1 / fade_compensate=0.10 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=2 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / fgo=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=0 / open_gop=0 / weightp=0 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=10 / rc=abr / mbtree=1 / bitrate=6000 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Default                                  : Yes
Forced                                   : No

Audio
ID                                       : 1
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : A_AAC-2
Duration                                 : 20 min 52 s
Bit rate                                 : 168 kb/s
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Delay relative to video                  : 4 s 0 ms
Stream size                              : 25.0 MiB (3%)
Language                                 : English
Default                                  : Yes
Forced                                   : No

<<

freaknik

User avatar

DLNA master

Posts: 173

Joined: Thu Mar 27, 2014 2:05 pm

Post Fri Jun 22, 2018 3:34 am

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

Yeah it looks great I don't see anything wrong with it. Will have to wait until act someone smarter posts.

Are you sure the right profile is on the right IP?
<<

freaknik

User avatar

DLNA master

Posts: 173

Joined: Thu Mar 27, 2014 2:05 pm

Post Fri Jun 22, 2018 1:43 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

Without being too revealing of your home network, do you have static ips set up in your router for the Sony and serviio server?
<<

67Healey

Serviio newbie

Posts: 8

Joined: Mon Jun 18, 2018 10:50 pm

Post Fri Jun 22, 2018 4:08 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

Yes, it is the correct profile.
The Sony BDP-S590 is direct wired to the home network, using DHCP but because it is used frequently, the lease never expires.

Note: it is only this series of .mkv's (of which this file is one of them) that throw the corrupt or unsupported error - everything else Serviio delivers works flawlessly, including other .mkv's.

The only thing I could see as being different is this problem .mkv uses the Advanced Video Codec.. but not sure if the profiles.xml is already good to go for this format?

TIA
<<

freaknik

User avatar

DLNA master

Posts: 173

Joined: Thu Mar 27, 2014 2:05 pm

Post Fri Jun 22, 2018 10:20 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

Yea I know what you mean I have one movie that is

  Code:
\over.the.top-vRs.avi
Format                      : AVI
Format/Info                 : Audio Video Interleave
File size                   : 699 MiB
Duration                    : 1h 33mn
Overall bit rate            : 1 045 Kbps
Writing application         : VirtualDubMod 1.5.4.1 (build 2178/release)
Writing library             : VirtualDubMod build 2178/release

Video
ID                          : 0
Format                      : MPEG-4 Visual
Format profile              : Advanced Simple@L5
Format settings, BVOP       : 1
Format settings, QPel       : No
Format settings, GMC        : No warppoints
Format settings, Matrix     : Default (H.263)
Muxing mode                 : Packed bitstream
Codec ID                    : XVID
Codec ID/Hint               : XviD
Duration                    : 1h 33mn
Bit rate                    : 846 Kbps
Width                       : 640 pixels
Height                      : 272 pixels
Display aspect ratio        : 2.35:1
Frame rate                  : 23.976 fps
Color space                 : YUV
Chroma subsampling          : 4:2:0
Bit depth                   : 8 bits
Scan type                   : Progressive
Compression mode            : Lossy
Bits/(Pixel*Frame)          : 0.203
Stream size                 : 566 MiB (81%)
Writing library             : XviD 1.2.0.dev47 (UTC 2006-11-01)

Audio
ID                          : 1
Format                      : AC-3
Format/Info                 : Audio Coding 3
Format profile              : Dolby Digital
Mode extension              : CM (complete main)
Format settings, Endianness : Big
Codec ID                    : 2000
Duration                    : 1h 33mn
Bit rate mode               : Constant
Bit rate                    : 192 Kbps
Channel(s)                  : 2 channels
Channel positions           : Front: L R
Sampling rate               : 48.0 KHz
Compression mode            : Lossy
Delay relative to video     : 7ms
Stream size                 : 129 MiB (18%)
Alignment                   : Split accross interleaves
Interleave, duration        : 83 ms (2.00 video frames)
Interleave, preload duratio : 500 ms
Language                    : English



This one plays on my phone and bluray but not on chromecast, has been baffling, all other avi's play.
<<

mjb

User avatar

Streaming enthusiast

Posts: 43

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Post Sat Jun 23, 2018 4:23 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

AVC is H.264. There is already this line in the profile:

<Matches container="*" vCodec="h264" profile="high" levelGreaterThan="4.1" />

This should be matching your clip and causing the video and audio to both be transcoded to a format which should just work.

You can check the debug log to see if it is actually getting transcoded and exactly how.
<<

DenyAll

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Location: Adelaide, Australia

Post Sun Jun 24, 2018 12:47 am

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

Check to see if the file is being transcoded now, and each of the cases below (either use the log file, or see viewtopic.php?f=10&t=24557&p=117800#p117800 and atc98092 post under that one, to work out if its being transcoded).

If it is not being transcoded (suspect that is the case) then try this:

Add the line
    <H264LevelCheck>ANY</H264LevelCheck>
just above the line <Transcoding> in the Sony BDP-Sx90 (2012) profile. Restart your server.

If that doesn't work, then as a test change the two occurrences of "4.1" to 3.2" in the profile (and restart the server) and let us know if that makes a difference.
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
<<

67Healey

Serviio newbie

Posts: 8

Joined: Mon Jun 18, 2018 10:50 pm

Post Mon Jun 25, 2018 6:47 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

DenyAll wrote:Check to see if the file is being transcoded now, and each of the cases below (either use the log file, or see http://forum.serviio.org/viewtopic.php? ... 00#p117800 and atc98092 post under that one, to work out if its being transcoded).

If it is not being transcoded (suspect that is the case) then try this:

Add the line
    <H264LevelCheck>ANY</H264LevelCheck>
just above the line <Transcoding> in the Sony BDP-Sx90 (2012) profile. Restart your server.

If that doesn't work, then as a test change the two occurrences of "4.1" to 3.2" in the profile (and restart the server) and let us know if that makes a difference.


Thanks for all your suggestions. I tried both the addition of the level check, and changing the 4.1 to 3.2, without any success.
Trying http://localhost:23423/rest/playback-status does in fact show it is not being transcoded.

Consequently, here is the debug log, which also shows no transcoding - just that these particular files all stop at 0% playback .

Thanks again

  Code:
018-06-25 15:25:17,305 INFO  [AbstractAVTranscodingDeliveryEngine] Cleaning transcode engine and its data
2018-06-25 15:25:17,306 INFO  [WebServer] WebServer shutting down
2018-06-25 15:25:17,306 INFO  [DiscoveryAdvertisementNotifier] Leaving DiscoveryAdvertisementNotifier
2018-06-25 15:25:17,306 INFO  [DiscoverySSDPMessageListener] Leaving DiscoverySSDPMessageListener
2018-06-25 15:25:17,306 INFO  [EventSubscriptionExpirationChecker] Leaving EventSubscriptionExpirationChecker, removing all event subscriptions
2018-06-25 15:25:17,306 INFO  [EventDispatcher] Leaving EventDispatcher
2018-06-25 15:27:12,721 INFO  [WebServer] WebServer starting on port 8895
2018-06-25 15:27:12,806 INFO  [Device] Updated bound IP address of Device with UUID: 7395fd6c-4a8b-3721-807f-e0d0ad375634, bound address: 192.168.1.26
2018-06-25 15:27:12,806 INFO  [EventSubscriptionExpirationChecker] Starting EventSubscriptionExpirationChecker
2018-06-25 15:27:12,806 INFO  [RendererSearchSender] Starting Renderer searcher process
2018-06-25 15:27:12,806 INFO  [DiscoveryAdvertisementNotifier] Starting DiscoveryAdvertisementNotifier
2018-06-25 15:27:12,806 INFO  [EventDispatcher] Starting EventDispatcher
2018-06-25 15:27:12,890 INFO  [DiscoverySSDPMessageListener] Starting DiscoverySSDPMessageListener using interface eth0 (Realtek PCIe GBE Family Controller) and address 192.168.1.26, timeout = 0
2018-06-25 15:28:21,214 INFO  [PlaybackEventsManager] Playback of media item 5842 has started at 0% on Identifier=192.168.1.51, Profile=Sony BDP-Sx90 (2012), Name=Blu-ray Disc Player
2018-06-25 15:28:35,737 INFO  [PlaybackEventsManager] Playback of media item 5842 has stopped at 1% on Identifier=192.168.1.51, Profile=Sony BDP-Sx90 (2012), Name=Blu-ray Disc Player
2018-06-25 15:28:35,737 INFO  [PlaybackEventsManager] Playback of media item 5843 has started at 0% on Identifier=192.168.1.51, Profile=Sony BDP-Sx90 (2012), Name=Blu-ray Disc Player
2018-06-25 15:28:51,408 INFO  [PlaybackEventsManager] Playback of media item 5843 has stopped at 1% on Identifier=192.168.1.51, Profile=Sony BDP-Sx90 (2012), Name=Blu-ray Disc Player
2018-06-25 15:29:28,267 INFO  [AbstractAVTranscodingDeliveryEngine] Cleaning transcode engine and its data
2018-06-25 15:29:28,268 INFO  [WebServer] WebServer shutting down
2018-06-25 15:29:28,268 INFO  [DiscoveryAdvertisementNotifier] Leaving DiscoveryAdvertisementNotifier
2018-06-25 15:29:28,268 INFO  [EventDispatcher] Leaving EventDispatcher
2018-06-25 15:29:28,268 INFO  [DiscoverySSDPMessageListener] Leaving DiscoverySSDPMessageListener
2018-06-25 15:29:28,268 INFO  [EventSubscriptionExpirationChecker] Leaving EventSubscriptionExpirationChecker, removing all event subscriptions

Last edited by 67Healey on Mon Jun 25, 2018 10:33 pm, edited 1 time in total.
<<

DenyAll

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Location: Adelaide, Australia

Post Mon Jun 25, 2018 10:27 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

Is transcoding enabled in the Serviio Console? Under Delivery, Transcoding from memory.
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
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Please do not PM me for support as any solution cannot be shared with others.
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atc98092

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Post Mon Jun 25, 2018 11:08 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

67Healey, that is not a debug log. Notice each line is labelled INFO. That is the normal logging, and does not show if a file is being transcoded. Of course, the Playback status you reported confirms no transcoding.

Let us know the answer to what DenyAll asked. And if you do get debug logging enabled, please don't just post a snippit of the log. You might inadvertently leave out something important. Feel free to edit out any information that you might feel is too personal (folder scanning with title names, and so forth), but you will find the debug log will be quite large, and there could be something in there that has to be seen.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

Enable debug logging Identify media file contents
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67Healey

Serviio newbie

Posts: 8

Joined: Mon Jun 18, 2018 10:50 pm

Post Tue Jun 26, 2018 12:48 am

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

DenyAll wrote:Is transcoding enabled in the Serviio Console? Under Delivery, Transcoding from memory.


Confirmed
<<

DenyAll

DLNA master

Posts: 2168

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Location: Adelaide, Australia

Post Tue Jun 26, 2018 1:54 am

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

Its really got me stumped then - one of those two changes should have forced transcoding. Did you restart the server (or better yet the PC) after making and saving the changes? The Serviio server needs to restart to re-load the profiles so that they have effect.

Check that the profile hasn't changed as well. Long shot, but scratching my head.

Try the Direct-TV profile - that transcodes pretty much everything.
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
<<

67Healey

Serviio newbie

Posts: 8

Joined: Mon Jun 18, 2018 10:50 pm

Post Tue Jun 26, 2018 6:43 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

DenyAll wrote:Check to see if the file is being transcoded now, and each of the cases below (either use the log file, or see http://forum.serviio.org/viewtopic.php? ... 00#p117800 and atc98092 post under that one, to work out if its being transcoded).

If it is not being transcoded (suspect that is the case) then try this:

Add the line
    <H264LevelCheck>ANY</H264LevelCheck>
just above the line <Transcoding> in the Sony BDP-Sx90 (2012) profile. Restart your server.

If that doesn't work, then as a test change the two occurrences of "4.1" to 3.2" in the profile (and restart the server) and let us know if that makes a difference.


Hi DenyAll &atc98092,

Now it works! :D - short story, it was the XML editor I was using that wasn't properly forming the .xml after me putting in your edits. (learning lesson - never use the first hit on google for an xml editor "XML Copy Editor")
Inserting the H264LevelCheck only "fixed" one of the files, however, decreasing the 4.1 to 3.2 now has all of the "problem" mkv's working!

Just for my own curiosity - is this AVC format somewhere between 3.2 & 4.1?

Thanks again SO MUCH - for all your help!
<<

atc98092

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DLNA master

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Location: Washington (the state)

Post Tue Jun 26, 2018 10:44 pm

Re: Sony BDP-S590 wont play .MKV files(corrupt or unsupporte

AVC has multiple levels, from 1 into the 5s. The one media info you posted above was Level 4.2. I usually only see levels higher than 4.1 with 4K material. The levels pertain to maximum bitrates and resolutions. This page has a lot of info about the different profiles and levels. http://blog.mediacoderhq.com/h264-profiles-and-levels/
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

Enable debug logging Identify media file contents
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