Post Sat Dec 28, 2013 10:31 am

No audio on any file on LG 50LA6230

Hi,

I am having a problem getting audio to work on my TV when playing from Serviio. I've searched the FAQs, Knowledge base, and even googled the problem, but can't find an answer.

Serviio is running on Windows 2008 R2, 16gb RAM DDR3-2133, I5-3470 processor. All service packs, updates and patches are applied. System has SSD boot drive, and 22 TB's of spinner storage. Server also runs WSUS.

TV is a 50" LG 50LA6230 (3D). The TV has been updated to the latest firmware.

TV is connected to a Sony 3D BDP model BDV-E280 using ARC over HDMI 1.4 cable. I have it set to use the external AMP for audio (of course).

Also connected is another PC with audio connected via optical, and video connected to GTX560Ti via HDMI.

PC to TV plays audio fine.

When playing media files via the LG's smartshare function, linked device or via other entry points, there is no audio, only video. I've tried MKV, MP4, AVI files.

Any suggestions / help greatly appreciated.

Thanks
Tanya

Here is the meta data for a typical basketball MKV file, and for a movie..

General
Unique ID : 211592379258745234370164811898976866229 (0x9F2F35BD70516E4B8DF0E61A0B0E0FB5)
Complete name : V:\2014\OKC Thunder\2013.12.25.Oklahoma City Thunder @ New York Knicks.mkv
Format : Matroska
Format version : Version 4 / Version 2
File size : 2.06 GiB
Duration : 1h 37mn
Overall bit rate : 3 018 Kbps
Encoded date : UTC 2013-12-25 23:12:08
Writing application : mkvmerge v6.3.0 ('You can't stop me!') built on Jun 28 2013 20:09:41
Writing library : libebml v1.3.0 + libmatroska v1.4.0

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L3.2
Format settings, CABAC : Yes
Format settings, ReFrames : 3 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 37mn
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Default : Yes
Forced : No

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : A_AAC
Duration : 1h 37mn
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 44.1 KHz
Compression mode : Lossy
Default : Yes
Forced : No

MOVIE
--------
General
Unique ID : 215518050769176840972418963641217307897 (0xA2234449F09A377092DDB758653FD4F9)
Complete name : U:\Thriller\The.General's.Daughter.mkv
Format : Matroska
Format version : Version 2
File size : 3.76 GiB
Duration : 1h 56mn
Overall bit rate : 4 628 Kbps
Movie name : The General's Daughter (1999)
Encoded date : UTC 2012-11-28 17:17:19
Writing application : mkvmerge v5.8.0 ('No Sleep / Pillow') built on Sep 2 2012 15:37:04
Writing library : libebml v1.2.3 + libmatroska v1.3.0

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L3.1
Format settings, CABAC : No
Format settings, ReFrames : 2 frames
Muxing mode : Header stripping
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 56mn
Bit rate : 4 088 Kbps
Width : 1 280 pixels
Height : 534 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.249
Stream size : 3.32 GiB (88%)
Title : The General's Daughter (1999)
Language : English
Default : Yes
Forced : No
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709

Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Muxing mode : Header stripping
Codec ID : A_AC3
Duration : 1h 56mn
Bit rate mode : Constant
Bit rate : 448 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 373 MiB (10%)
Title : DD 5.1 @ 448 kbps
Language : English
Default : Yes
Forced : No

Text
ID : 3
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Language : English
Default : No
Forced : No

Menu
00:00:00.000 : en:Retirement
00:05:05.000 : en:She's A Captain
00:12:26.000 : en:Discovery
00:19:14.000 : en:The General's Daughter
00:25:11.000 : en:The Army Way
00:30:58.000 : en:Evidence
00:38:53.000 : en:Alibi
00:45:58.000 : en:Smug and Shiny
00:54:12.000 : en:Worse Than Rape
01:02:50.000 : en:Field Experiment
01:08:10.000 : en:Extra Curricular Activities
01:14:01.000 : en:Night Exercise
01:20:30.000 : en:One Question
01:27:38.000 : en:Best Served
01:40:12.000 : en:Minefield
01:45:20.000 : en:A Good Soldier
01:51:56.000 : en:End Titles
I'm new here. Please be gentle