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Files encoded with x265 HEVC are not playable

<<

tolisoft

Serviio newbie

Posts: 1

Joined: Sun Jan 03, 2016 6:08 pm

Post Sun Jan 03, 2016 6:17 pm

Files encoded with x265 HEVC are not playable

Hello,
I have LG 47LB730V-ZD Smart TV with WebOS. Till now I used Serviio 1.5.2 and almost all video files are playable. Last week I found several movies which are encoded with h265 (in mkv container). Actually I think they are encoded with x265 HEVC. Unfortunately the TV don't want to play them even from mem stick. They also are not playable through Serviio. I use "LG TV / player" profile for my smart tv.

Today I tried to enable transcoding just for h265 files but it does not work again. I added the following code in profiles.xml for my profile:

<Transcoding>
<Video targetContainer="mpegts" targetVCodec="mpeg2video" targetACodec="ac3" >
<Matches container="*" vCodec="h265" />
</Video>
</Transcoding>

Any other ideas? How can I play files encoded with h265 with serviio?
<<

VooDooVox

Serviio newbie

Posts: 11

Joined: Sat Jan 23, 2016 5:03 pm

Location: Istanbul/TURKEY

Post Sat Jan 23, 2016 5:27 pm

Re: Files encoded with x265 HEVC are not playable

Same for me with
OSX 10.10.5 and
serviio 1.6

its streaming with lag or giving network connection error
<<

jhb50

DLNA master

Posts: 2854

Joined: Thu Jun 30, 2011 9:32 pm

Post Sat Jan 23, 2016 11:07 pm

Re: Files encoded with x265 HEVC are not playable

As the profile states "Transcoding doesn't seem to work"
You will have to convert these files off line to a format that LG will play natively.
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 16417

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Sat Jan 23, 2016 11:33 pm

Re: Files encoded with x265 HEVC are not playable

Back then LG didn't work well with transcoding, that might have changed... no idea.

Do you have a detailed log of playing the file via transcoding?
<<

VooDooVox

Serviio newbie

Posts: 11

Joined: Sat Jan 23, 2016 5:03 pm

Location: Istanbul/TURKEY

Post Sun Jan 24, 2016 11:38 pm

Re: Files encoded with x265 HEVC are not playable

zip wrote:Back then LG didn't work well with transcoding, that might have changed... no idea.

Do you have a detailed log of playing the file via transcoding?




2016-01-25 00:09:19,677 INFO [BrowsingCategoriesMessages] Loaded browsing categories message bundle for locale: en
2016-01-25 00:27:25,907 WARN [IndexedDiskCache] Region [thumbnails] Disk cache not shutdown properly, shutting down now.
2016-01-25 00:27:25,911 WARN [IndexedDiskCache] Region [tokens] Disk cache not shutdown properly, shutting down now.
2016-01-25 00:27:25,911 WARN [IndexedDiskCache] Region [online_technical_metadata] Disk cache not shutdown properly, shutting down now.
2016-01-25 00:27:26,116 INFO [LibraryOneTimeScanner] Interrupting library scan
2016-01-25 00:27:26,116 INFO [LibraryDeltaScanner] Stopping the library delta scan
2016-01-25 00:27:26,118 INFO [PlaylistMaintainerWorker] Finished looking for playlist changes
2016-01-25 00:27:26,223 INFO [RepositoriesStatusCoordinator$RepositoriesStatusThread] Finished checking repositories status
2016-01-25 00:27:26,223 INFO [FeedUpdaterWorker] Finished looking for online resources information
2016-01-25 00:27:26,328 INFO [PluginCompilerThread] Finished looking for plugins
2016-01-25 00:27:26,435 INFO [SearchIndexer] Closing search index writer
2016-01-25 00:27:26,438 INFO [SearchIndexer] Closing search index writer
2016-01-25 00:27:26,441 INFO [WebServer] WebServer shutting down
2016-01-25 00:27:26,441 INFO [DiscoverySSDPMessageListener] Leaving DiscoverySSDPMessageListener
2016-01-25 00:27:26,441 INFO [DiscoveryAdvertisementNotifier] Leaving DiscoveryAdvertisementNotifier
2016-01-25 00:27:26,441 INFO [EventSubscriptionExpirationChecker] Leaving EventSubscriptionExpirationChecker, removing all event subscriptions
2016-01-25 00:27:26,441 INFO [EventDispatcher] Leaving EventDispatcher
2016-01-25 00:27:26,443 INFO [DatabaseManager] Shutting down database
2016-01-25 00:27:27,130 INFO [AbstractAVTranscodingDeliveryEngine] Cleaning transcode engine and its data
2016-01-25 00:28:22,135 INFO [MediaServer] ------------------------------------------------------------------------
2016-01-25 00:28:22,261 INFO [MediaServer] Serviio DLNA media streaming server v 1.6 (rev. 9a1458ed77db)
2016-01-25 00:28:22,261 INFO [MediaServer] Petr Nejedly 2009-2015
2016-01-25 00:28:22,261 INFO [MediaServer] http://www.serviio.org
2016-01-25 00:28:22,261 INFO [MediaServer]
2016-01-25 00:28:22,262 INFO [MediaServer] Java 1.8.0_40-Oracle Corporation x86_64
2016-01-25 00:28:22,262 INFO [MediaServer] OS Mac OS X 10.10.5
2016-01-25 00:28:22,262 INFO [MediaServer] File encoding: UTF-8
2016-01-25 00:28:22,262 INFO [MediaServer] Headless mode enabled: true
2016-01-25 00:28:22,262 INFO [MediaServer] User: root
2016-01-25 00:28:22,262 INFO [MediaServer] User home dir: /var/root
2016-01-25 00:28:22,262 INFO [MediaServer] Temp dir: /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/
2016-01-25 00:28:22,262 INFO [MediaServer] ------------------------------------------------------------------------
2016-01-25 00:28:22,447 INFO [WebServer] Socket buffer set to 65535 bytes
2016-01-25 00:28:22,448 INFO [RestletServer] Starting Restlet server (/console) exposed on port 23423
2016-01-25 00:28:22,457 INFO [RestletServer] Starting Restlet server (/rest) exposed on port 23423
2016-01-25 00:28:22,564 INFO [RestletServer] Starting Restlet server (/cds) exposed on port 23424
2016-01-25 00:28:22,565 INFO [RestletServer] Starting Restlet server (/mediabrowser) exposed on port 23424
2016-01-25 00:28:22,605 INFO [DBSchemaUpdateExecutor] Checking if DB schema needs to be updated
2016-01-25 00:28:22,614 INFO [DatabaseManager] Using DERBY database language
2016-01-25 00:28:23,605 INFO [MediaServer] ------------------------------------------------------------------------
2016-01-25 00:28:23,605 INFO [MediaServer] License: PRO (EVALUATION, id: 11111111-1111-1111-1111-111111111113)
2016-01-25 00:28:23,605 INFO [MediaServer] ------------------------------------------------------------------------
2016-01-25 00:28:23,612 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 9 times
2016-01-25 00:28:28,617 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 8 times
2016-01-25 00:28:33,618 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 7 times
2016-01-25 00:28:38,620 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 6 times
2016-01-25 00:28:43,622 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 5 times
2016-01-25 00:28:48,623 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 4 times
2016-01-25 00:28:53,628 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 3 times
2016-01-25 00:28:58,633 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 2 times
2016-01-25 00:29:03,639 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 1 times
2016-01-25 00:29:08,642 INFO [Device] Created UPnP Device with UUID: 12486d15-079e-3f2f-932c-6be88964d93a, bound address: 127.0.0.1
2016-01-25 00:29:08,781 INFO [FileDeltaWatcher] Using 'sun.nio.fs.PollingWatchService' for delta scan
2016-01-25 00:29:09,313 INFO [ProfilesDefinitionParser] Parsing Profiles definition
2016-01-25 00:29:09,380 INFO [ProfilesDefinitionParser] Added profile 'Generic DLNA profile' (id=1)
2016-01-25 00:29:09,402 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV (B-series)' (id=2)
2016-01-25 00:29:09,408 INFO [ProfilesDefinitionParser] Added profile 'Xbox 360' (id=3)
2016-01-25 00:29:09,409 INFO [ProfilesDefinitionParser] Added profile 'Playstation 3' (id=4)
2016-01-25 00:29:09,410 INFO [ProfilesDefinitionParser] Added profile 'Playstation 4' (id=ps4)
2016-01-25 00:29:09,410 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV (A-series)' (id=5)
2016-01-25 00:29:09,412 INFO [ProfilesDefinitionParser] Added profile 'DirecTV HD-DVR' (id=6)
2016-01-25 00:29:09,413 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV / player (H-series)' (id=sam_h)
2016-01-25 00:29:09,415 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV / player (J-series)' (id=sam_j)
2016-01-25 00:29:09,416 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV / player (E/F-series)' (id=sam_ef)
2016-01-25 00:29:09,417 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV / player (C/D-series)' (id=7)
2016-01-25 00:29:09,417 INFO [ProfilesDefinitionParser] Added profile 'LG TV / player' (id=8)
2016-01-25 00:29:09,429 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2012)' (id=sony2012)
2016-01-25 00:29:09,434 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2013/14)' (id=sony2013)
2016-01-25 00:29:09,435 INFO [ProfilesDefinitionParser] Added profile 'Sony BDP-Sx100 (2013)' (id=bdp2013)
2016-01-25 00:29:09,435 INFO [ProfilesDefinitionParser] Added profile 'Sony BDP-Sx90 (2012)' (id=bdp2012)
2016-01-25 00:29:09,438 INFO [ProfilesDefinitionParser] Added profile 'Sony BDP-Sx70/SMP-N100 (2010)' (id=bdp2010)
2016-01-25 00:29:09,439 INFO [ProfilesDefinitionParser] Added profile 'Sony BDP-Sx70/SMP-N100 (2010) - US' (id=bdp2010us)
2016-01-25 00:29:09,439 INFO [ProfilesDefinitionParser] Added profile 'Sony BDP-Sx80/SMP-N200 (2011)' (id=bdp2011)
2016-01-25 00:29:09,439 INFO [ProfilesDefinitionParser] Added profile 'Toshiba REGZA' (id=13)
2016-01-25 00:29:09,440 INFO [ProfilesDefinitionParser] Added profile 'Toshiba REGZA 2012-' (id=tosh2012)
2016-01-25 00:29:09,442 INFO [ProfilesDefinitionParser] Added profile 'WDTV Live' (id=14)
2016-01-25 00:29:09,442 INFO [ProfilesDefinitionParser] Added profile 'LaCie LaCinema Media Player' (id=15)
2016-01-25 00:29:09,442 INFO [ProfilesDefinitionParser] Added profile 'Manta WIFI Centre' (id=16)
2016-01-25 00:29:09,443 INFO [ProfilesDefinitionParser] Added profile 'Pure Flow' (id=17)
2016-01-25 00:29:09,443 INFO [ProfilesDefinitionParser] Added profile 'Sharp Aquos' (id=18)
2016-01-25 00:29:09,443 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2011)' (id=sony2011)
2016-01-25 00:29:09,444 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2010)' (id=sony2010)
2016-01-25 00:29:09,444 INFO [ProfilesDefinitionParser] Added profile 'Philips (2010-)' (id=plps2010)
2016-01-25 00:29:09,445 INFO [ProfilesDefinitionParser] Added profile 'Philips (2009)' (id=20)
2016-01-25 00:29:09,445 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2009)' (id=sony2009)
2016-01-25 00:29:09,446 INFO [ProfilesDefinitionParser] Added profile 'Denon AVR' (id=22)
2016-01-25 00:29:09,447 INFO [ProfilesDefinitionParser] Added profile 'Panasonic Viera (2013)' (id=viera2013)
2016-01-25 00:29:09,447 INFO [ProfilesDefinitionParser] Added profile 'Panasonic Viera G/GT/DT/UT/VT (2011/2012)' (id=viera2011a)
2016-01-25 00:29:09,447 INFO [ProfilesDefinitionParser] Added profile 'Panasonic Viera E/S/ST/VT (2011)' (id=viera2011)
2016-01-25 00:29:09,448 INFO [ProfilesDefinitionParser] Added profile 'Panasonic Viera (2010)' (id=viera2010)
2016-01-25 00:29:09,448 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2012) - US' (id=sony2012us)
2016-01-25 00:29:09,448 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2011) - US' (id=sony2011us)
2016-01-25 00:29:09,449 INFO [ProfilesDefinitionParser] Added profile 'Sony AVReceiver STR' (id=SonySTR)
2016-01-25 00:29:09,449 INFO [ProfilesDefinitionParser] Added profile 'Sony Audio CMT' (id=SonyCMT)
2016-01-25 00:29:09,449 INFO [ProfilesDefinitionParser] Added profile 'Vizio TV' (id=viziotv)
2016-01-25 00:29:09,450 INFO [ProfilesDefinitionParser] Added profile 'Windows 8/RT' (id=win8metro)
2016-01-25 00:29:09,451 INFO [ProfilesDefinitionParser] Added profile 'Panasonic BD player' (id=panasonicBDT220)
2016-01-25 00:29:09,451 INFO [ProfilesDefinitionParser] Added profile 'Philips NP Streamium' (id=philips_streamium)
2016-01-25 00:29:09,451 INFO [ProfilesDefinitionParser] Added profile 'Chaneru' (id=roku)
2016-01-25 00:29:09,452 INFO [ProfilesDefinitionParser] Added profile 'Roku Media Player' (id=RokuMPApp)
2016-01-25 00:29:09,453 INFO [ProfilesDefinitionParser] Added profile 'Yamaha BD-A1020/BD-A1010' (id=YamBD)
2016-01-25 00:29:09,453 INFO [ProfilesDefinitionParser] Added profile 'Telenet Yelo TV' (id=TNDC)
2016-01-25 00:29:09,454 INFO [ProfilesDefinitionParser] Added profile 'Xbox One' (id=xbox_one)
2016-01-25 00:29:09,455 INFO [ProfilesDefinitionParser] Added profile 'Raumfeld' (id=raumfeld)
2016-01-25 00:29:09,514 INFO [ProfilesDefinitionParser] Parsing Profiles definition
2016-01-25 00:29:09,515 INFO [ProfilesDefinitionParser] Added profile 'Flash player' (id=flv_player)
2016-01-25 00:29:09,516 INFO [ProfilesDefinitionParser] Added profile 'iOS' (id=ios)
2016-01-25 00:29:09,516 INFO [ProfilesDefinitionParser] Added profile 'HTML5' (id=html5)
2016-01-25 00:29:09,517 INFO [ProfilesDefinitionParser] Added profile 'ServiiGo (Standard)' (id=serviigo_standard)
2016-01-25 00:29:09,517 INFO [ProfilesDefinitionParser] Added profile 'ServiiGo (Legacy Devices)' (id=serviigo)
2016-01-25 00:29:09,518 INFO [ProfilesDefinitionParser] Added profile 'ServiiGo (HLS)' (id=serviigo_hls)
2016-01-25 00:29:09,518 INFO [ProfilesDefinitionParser] Added profile 'ServiiGo (Google TV)' (id=serviigo_gtv)
2016-01-25 00:29:09,519 INFO [ProfilesDefinitionParser] Added profile 'Google Cast' (id=googlecast)
2016-01-25 00:29:09,519 INFO [ProfilesDefinitionParser] Added profile 'Chromecast' (id=chromecast)
2016-01-25 00:29:09,520 INFO [ProfilesDefinitionParser] Added profile 'Windows Phone 8' (id=wp8)
2016-01-25 00:29:09,559 INFO [PluginCompilerThread] Looking for plugins at /Library/Application Support/Serviio/plugins
2016-01-25 00:29:09,560 INFO [PluginCompilerThread] Started looking for plugins
2016-01-25 00:29:09,562 INFO [UpdateChecker] Checking if a new version is available
2016-01-25 00:29:09,658 INFO [FFMPEGWrapper] Found FFmpeg: ffmpeg version 2.4.git Copyright (c) 2000-2014 the FFmpeg developers
2016-01-25 00:29:09,682 INFO [AbstractAVTranscodingDeliveryEngine] Cleaning transcode engine and its data
2016-01-25 00:29:09,710 INFO [WebServer] WebServer starting on port 8895
2016-01-25 00:29:09,714 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 9 times
2016-01-25 00:29:14,720 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 8 times
2016-01-25 00:29:19,724 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 7 times
2016-01-25 00:29:24,726 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 6 times
2016-01-25 00:29:29,730 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 5 times
2016-01-25 00:29:34,733 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 4 times
2016-01-25 00:29:39,739 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 3 times
2016-01-25 00:29:44,745 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 2 times
2016-01-25 00:29:49,750 WARN [LocalAddressResolverStrategy] Haven't found any suitable local IP address, will try again 1 times
2016-01-25 00:29:54,756 INFO [Device] Updated bound IP address of Device with UUID: 12486d15-079e-3f2f-932c-6be88964d93a, bound address: 192.168.2.227
2016-01-25 00:29:54,768 INFO [DiscoverySSDPMessageListener] Starting DiscoverySSDPMessageListener using interface en1 (en1) and address 192.168.2.227, timeout = 0
2016-01-25 00:29:54,770 INFO [EventSubscriptionExpirationChecker] Starting EventSubscriptionExpirationChecker
2016-01-25 00:29:54,771 INFO [EventDispatcher] Starting EventDispatcher
2016-01-25 00:29:54,772 INFO [DiscoveryAdvertisementNotifier] Starting DiscoveryAdvertisementNotifier
2016-01-25 00:29:54,776 INFO [RendererExpirationChecker] Starting RendererExpirationChecker
2016-01-25 00:29:54,777 INFO [RendererSearchSender] Searching for Renderer devices
2016-01-25 00:30:20,804 INFO [FeedUpdaterWorker] Started looking for information about online resources
2016-01-25 00:30:20,804 INFO [RepositoriesStatusCoordinator$RepositoriesStatusThread] Started checking repositories status
2016-01-25 00:30:20,843 INFO [LocalLibraryManager] Starting automatic library scan
2016-01-25 00:30:48,016 INFO [LibraryDeltaScanner] Added repository '/Volumes/UPnP1/Movies' to delta scanner (POLLER)
2016-01-25 00:30:48,209 INFO [LibraryDeltaScanner] Added repository '/Volumes/UPnP1/AnimeCartoons ' to delta scanner (POLLER)
2016-01-25 00:31:50,693 INFO [LibraryDeltaScanner] Added repository '/Volumes/UPnP1/TV Series' to delta scanner (POLLER)
2016-01-25 00:31:50,698 INFO [LibraryDeltaScanner] Added repository '/Volumes/UPnP0/DONE' to delta scanner (POLLER)
2016-01-25 00:31:50,880 INFO [LibraryDeltaScanner] Added repository '/Volumes/SuziMac/Users/SuziMac/Desktop/My Documents/PICTURES/WEDDING' to delta scanner (POLLER)
2016-01-25 00:31:50,881 INFO [LibraryDeltaScanner] Starting the library delta scan
2016-01-25 00:31:51,192 INFO [PlaylistMaintainerWorker] Started looking for playlist changes
2016-01-25 00:31:51,890 WARN [MetadataExtractionCoordinator] Skipping processing metadata for an unsupported file (/Volumes/UPnP1/Movies/Showgirls 1995/Audio 2 Ch/Showgirls - 2 Channel.mp4). Message: Unknown video codec.
2016-01-25 00:32:01,497 WARN [MetadataExtractionCoordinator] Extractor ONLINE_VIDEO_SOURCES failed to connect to metadata source for file /Volumes/UPnP1/TV Series/Once/Once.Upon.A.Time.S05E01.HDTV.x264-KILLERS[eztv].mp4, will try again later: Error connecting to thetvdb.com: URL 'http://thetvdb.com/api/235C8CA4529142E9/series/83882/dvd/5/1/en.xml' returned status code '404'
2016-01-25 00:32:02,668 INFO [SearchManager] Starting up search engine
2016-01-25 00:32:03,048 INFO [ContentDirectoryDefinitionParser] Parsing ContentDirectory definition
2016-01-25 00:32:04,024 INFO [MediaFileIndexer] Updated 'Once.Upon.A.Time.S05E01.HDTV.x264-KILLERS[eztv]' (/Volumes/UPnP1/TV Series/Once/Once.Upon.A.Time.S05E01.HDTV.x264-KILLERS[eztv].mp4) in Library
2016-01-25 00:32:06,874 WARN [MetadataExtractionCoordinator] Extractor ONLINE_VIDEO_SOURCES failed to connect to metadata source for file /Volumes/UPnP1/TV Series/Once/Once.Upon.A.Time.S05E02.HDTV.x264-FLEET[eztv].mp4, will try again later: Error connecting to thetvdb.com: URL 'http://thetvdb.com/api/235C8CA4529142E9/series/83882/dvd/5/2/en.xml' returned status code '404'
2016-01-25 00:32:06,948 INFO [MediaFileIndexer] Updated 'Once.Upon.A.Time.S05E02.HDTV.x264-FLEET[eztv]' (/Volumes/UPnP1/TV Series/Once/Once.Upon.A.Time.S05E02.HDTV.x264-FLEET[eztv].mp4) in Library
2016-01-25 00:32:10,200 WARN [MetadataExtractionCoordinator] Extractor ONLINE_VIDEO_SOURCES failed to connect to metadata source for file /Volumes/UPnP1/TV Series/Once/Once.Upon.A.Time.S05E03.HDTV.x264-KILLERS[eztv].mp4, will try again later: Error connecting to thetvdb.com: URL 'http://thetvdb.com/api/235C8CA4529142E9/series/83882/dvd/5/3/en.xml' returned status code '404'
2016-01-25 00:32:10,267 INFO [MediaFileIndexer] Updated 'Once.Upon.A.Time.S05E03.HDTV.x264-KILLERS[eztv]' (/Volumes/UPnP1/TV Series/Once/Once.Upon.A.Time.S05E03.HDTV.x264-KILLERS[eztv].mp4) in Library
2016-01-25 00:32:12,248 WARN [MetadataExtractionCoordinator] Extractor ONLINE_VIDEO_SOURCES failed to connect to metadata source for file /Volumes/UPnP1/TV Series/Once/Once.Upon.A.Time.S05E04.INTERNAL.HDTV.x264-BATV[eztv].mp4, will try again later: Error connecting to thetvdb.com: URL 'http://thetvdb.com/api/235C8CA4529142E9/series/83882/dvd/5/4/en.xml' returned status code '404'
2016-01-25 00:32:12,311 INFO [MediaFileIndexer] Updated 'Once.Upon.A.Time.S05E04.INTERNAL.HDTV.x264-BATV[eztv]' (/Volumes/UPnP1/TV Series/Once/Once.Upon.A.Time.S05E04.INTERNAL.HDTV.x264-BATV[eztv].mp4) in Library
2016-01-25 00:32:14,552 WARN [MetadataExtractionCoordinator] Extractor ONLINE_VIDEO_SOURCES failed to connect to metadata source for file /Volumes/UPnP1/TV Series/Once/Once.Upon.A.Time.S05E05.HDTV.x264-KILLERS[eztv].mp4, will try again later: Error connecting to thetvdb.com: URL 'http://thetvdb.com/api/235C8CA4529142E9/series/83882/dvd/5/5/en.xml' returned status code '404'
2016-01-25 00:32:14,603 INFO [MediaFileIndexer] Updated 'Once.Upon.A.Time.S05E05.HDTV.x264-KILLERS[eztv]' (/Volumes/UPnP1/TV Series/Once/Once.Upon.A.Time.S05E05.HDTV.x264-KILLERS[eztv].mp4) in Library
2016-01-25 00:32:18,395 WARN [MetadataExtractionCoordinator] Extractor ONLINE_VIDEO_SOURCES failed to connect to metadata source for file /Volumes/UPnP1/TV Series/Once/Once.Upon.A.Time.S05E06.HDTV.x264-FLEET[eztv].mp4, will try again later: Error connecting to thetvdb.com: URL 'http://thetvdb.com/api/235C8CA4529142E9/series/83882/dvd/5/6/en.xml' returned status code '404'
2016-01-25 00:32:18,473 INFO [MediaFileIndexer] Updated 'Once.Upon.A.Time.S05E06.HDTV.x264-FLEET[eztv]' (/Volumes/UPnP1/TV Series/Once/Once.Upon.A.Time.S05E06.HDTV.x264-FLEET[eztv].mp4) in Library
2016-01-25 00:32:21,468 WARN [MetadataExtractionCoordinator] Extractor ONLINE_VIDEO_SOURCES failed to connect to metadata source for file /Volumes/UPnP1/TV Series/Once/Once.Upon.A.Time.S05E07.HDTV.x264-FLEET[eztv].mp4, will try again later: Error connecting to thetvdb.com: URL 'http://thetvdb.com/api/235C8CA4529142E9/series/83882/dvd/5/7/en.xml' returned status code '404'
2016-01-25 00:32:21,566 INFO [MediaFileIndexer] Updated 'Once.Upon.A.Time.S05E07.HDTV.x264-FLEET[eztv]' (/Volumes/UPnP1/TV Series/Once/Once.Upon.A.Time.S05E07.HDTV.x264-FLEET[eztv].mp4) in Library
2016-01-25 00:32:25,560 WARN [MetadataExtractionCoordinator] Extractor ONLINE_VIDEO_SOURCES failed to connect to metadata source for file /Volumes/UPnP1/TV Series/Once/Once.Upon.a.Time.S05E08.HDTV.x264-KILLERS[eztv].mp4, will try again later: Error connecting to thetvdb.com: URL 'http://thetvdb.com/api/235C8CA4529142E9/series/83882/dvd/5/8/en.xml' returned status code '404'
2016-01-25 00:32:25,623 INFO [MediaFileIndexer] Updated 'Once.Upon.a.Time.S05E08.HDTV.x264-KILLERS[eztv]' (/Volumes/UPnP1/TV Series/Once/Once.Upon.a.Time.S05E08.HDTV.x264-KILLERS[eztv].mp4) in Library
2016-01-25 00:32:28,077 WARN [MetadataExtractionCoordinator] Extractor ONLINE_VIDEO_SOURCES failed to connect to metadata source for file /Volumes/UPnP1/TV Series/Once/Once.Upon.a.Time.S05E09.HDTV.x264-KILLERS[eztv].mp4, will try again later: Error connecting to thetvdb.com: URL 'http://thetvdb.com/api/235C8CA4529142E9/series/83882/dvd/5/9/en.xml' returned status code '404'
2016-01-25 00:32:28,123 INFO [MediaFileIndexer] Updated 'Once.Upon.a.Time.S05E09.HDTV.x264-KILLERS[eztv]' (/Volumes/UPnP1/TV Series/Once/Once.Upon.a.Time.S05E09.HDTV.x264-KILLERS[eztv].mp4) in Library
2016-01-25 00:32:30,246 WARN [MetadataExtractionCoordinator] Extractor ONLINE_VIDEO_SOURCES failed to connect to metadata source for file /Volumes/UPnP1/TV Series/Once/Once.Upon.a.Time.S05E10.HDTV.x264-KILLERS[eztv].mp4, will try again later: Error connecting to thetvdb.com: URL 'http://thetvdb.com/api/235C8CA4529142E9/series/83882/dvd/5/10/en.xml' returned status code '404'
2016-01-25 00:32:30,308 INFO [MediaFileIndexer] Updated 'Once.Upon.a.Time.S05E10.HDTV.x264-KILLERS[eztv]' (/Volumes/UPnP1/TV Series/Once/Once.Upon.a.Time.S05E10.HDTV.x264-KILLERS[eztv].mp4) in Library
2016-01-25 00:32:34,520 WARN [MetadataExtractionCoordinator] Extractor ONLINE_VIDEO_SOURCES failed to connect to metadata source for file /Volumes/UPnP1/TV Series/Once/Once.Upon.a.Time.S05E11.HDTV.x264-KILLERS[eztv].mp4, will try again later: Error connecting to thetvdb.com: URL 'http://thetvdb.com/api/235C8CA4529142E9/series/83882/dvd/5/11/en.xml' returned status code '404'
2016-01-25 00:32:34,576 INFO [MediaFileIndexer] Updated 'Once.Upon.a.Time.S05E11.HDTV.x264-KILLERS[eztv]' (/Volumes/UPnP1/TV Series/Once/Once.Upon.a.Time.S05E11.HDTV.x264-KILLERS[eztv].mp4) in Library
2016-01-25 00:51:08,930 INFO [BrowsingCategoriesMessages] Loaded browsing categories message bundle for locale: en
2016-01-25 00:54:13,345 WARN [EventDispatcher] Couldn't send event message for subscription 91d52b36-30f1-4115-ab10-0d45133c6d51, will keep trying until subscription expires
2016-01-25 00:54:13,370 WARN [EventDispatcher] Couldn't send event message for subscription fb170c3a-5ee5-4e1a-a6f0-6e56204f45f4, will keep trying until subscription expires
2016-01-25 00:56:44,211 WARN [EventDispatcher] Couldn't send event message for subscription bb913e7b-cbb3-4b84-b6e0-fb72756a5795, will keep trying until subscription expires
2016-01-25 00:57:07,363 WARN [EventDispatcher] Couldn't send event message for subscription bb913e7b-cbb3-4b84-b6e0-fb72756a5795, will keep trying until subscription expires
2016-01-25 00:57:07,366 WARN [EventDispatcher] Couldn't send event message for subscription 27421a14-53ed-44df-8041-5d1d065a6230, will keep trying until subscription expires
2016-01-25 01:04:17,632 WARN [EventDispatcher] Couldn't send event message for subscription 4f0c931f-fa3b-45b5-87bc-2fc38b5c604a, will keep trying until subscription expires
2016-01-25 01:04:17,664 WARN [EventDispatcher] Couldn't send event message for subscription 31024bfe-0eb8-4135-8af5-7c0ba9d09ffc, will keep trying until subscription expires
2016-01-25 01:11:08,412 WARN [EventDispatcher] Couldn't send event message for subscription d2095302-ba0d-4d5c-8723-5f3656462e34, will keep trying until subscription expires
2016-01-25 01:11:34,616 WARN [EventDispatcher] Couldn't send event message for subscription d2095302-ba0d-4d5c-8723-5f3656462e34, will keep trying until subscription expires
2016-01-25 01:11:34,656 WARN [EventDispatcher] Couldn't send event message for subscription d4894bca-7867-46a1-92d5-f8ca71eb74ca, will keep trying until subscription expires
2016-01-25 01:13:46,821 WARN [EventDispatcher] Couldn't send event message for subscription 1c4403fc-dbb3-4a1f-8bb7-ab8e2c074114, will keep trying until subscription expires
2016-01-25 01:14:00,548 WARN [EventDispatcher] Couldn't send event message for subscription 2046cb65-b7f5-46a7-99b5-4df3fd20aa35, will keep trying until subscription expires
2016-01-25 01:14:03,585 WARN [EventDispatcher] Couldn't send event message for subscription 2046cb65-b7f5-46a7-99b5-4df3fd20aa35, will keep trying until subscription expires
2016-01-25 01:14:03,655 WARN [EventDispatcher] Couldn't send event message for subscription 20ad1270-7f89-48cb-9edd-634d6155ea80, will keep trying until subscription expires
2016-01-25 01:34:00,845 INFO [RepositoriesStatus] Repository '/Volumes/UPnP1/Movies' is not currently available. Deferring all operations for later.
2016-01-25 01:34:00,855 INFO [RepositoriesStatus] Repository '/Volumes/UPnP1/AnimeCartoons ' is not currently available. Deferring all operations for later.
2016-01-25 01:34:00,855 INFO [RepositoriesStatus] Repository '/Volumes/UPnP1/TV Series' is not currently available. Deferring all operations for later.
2016-01-25 01:34:00,855 INFO [RepositoriesStatus] Repository '/Volumes/UPnP0/DONE' is not currently available. Deferring all operations for later.
2016-01-25 01:34:12,178 INFO [LibraryDeltaScanner] Added repository '/Volumes/UPnP1/Movies' to delta scanner (POLLER)
2016-01-25 01:34:12,344 INFO [LibraryDeltaScanner] Added repository '/Volumes/UPnP1/AnimeCartoons ' to delta scanner (POLLER)
2016-01-25 01:34:12,463 INFO [LibraryDeltaScanner] Added repository '/Volumes/UPnP1/TV Series' to delta scanner (POLLER)
2016-01-25 01:34:12,487 INFO [LibraryDeltaScanner] Added repository '/Volumes/UPnP0/DONE' to delta scanner (POLLER)
<<

VooDooVox

Serviio newbie

Posts: 11

Joined: Sat Jan 23, 2016 5:03 pm

Location: Istanbul/TURKEY

Post Sun Jan 24, 2016 11:44 pm

Re: Files encoded with x265 HEVC are not playable

its funny the file works if "enable burnedin subtitles" option is selected. With a lag ofcourse.
But if this option is not selected Im recieving "file is not recognizable" error
(The lag starts after a few minute, like Im watchin smthn online and it needs buffering)


Adding - its while the x.265 file playing

2016-01-25 01:47:45,804 WARN [EventDispatcher] Error 400 received from event subscriber
2016-01-25 01:47:45,807 WARN [EventDispatcher] Couldn't send event message for subscription 4dffabb1-4cf3-4236-96f8-4a38c28e9911, will keep trying until subscription expires
2016-01-25 01:47:51,055 WARN [EventDispatcher] Error 400 received from event subscriber
2016-01-25 01:47:51,065 WARN [EventDispatcher] Couldn't send event message for subscription fd7bde89-96fb-4f04-b814-c067c544fb31, will keep trying until subscription expires

STOP PLAYING


2016-01-25 01:54:08,911 WARN [ProcessExecutor] Process /Library/Application Support/Serviio/lib/ffmpeg has a return code of 1! This is a possible error. Detailed output follows.
[Parsed_subtitles_0 @ 0x1508500] Error decoding: Illegal byte sequence (ignored)
[srt @ 0x191a400] Unable to recode subtitle event "<i>Bat�ya</i>" from UTF-8 to UTF-8
[Parsed_subtitles_0 @ 0x1508500] Error decoding: Illegal byte sequence (ignored)
[AVFilterGraph @ 0x1520de0] Error initializing filter 'subtitles' with args 'filename=/Volumes/UPnP1/Movies/Lord Of The Rings/The.Lord.of.the.Rings.3.The.Return.of.the.King.2003.srt:original_size=1920x796:charenc=UTF-8'
Error configuring filters.
2016-01-25 01:55:08,753 ERROR [ResourceTransportRequestHandler] Error while processing resource, sending back 500 error. Message: Transcoded file '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/Serviio/transcoding-temp-68-1-ORIGINAL-a617cce4371daaef7b7536bde179c378.stf' cannot be found, FFmpeg execution probably failed
java.io.IOException: Transcoded file '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/Serviio/transcoding-temp-68-1-ORIGINAL-a617cce4371daaef7b7536bde179c378.stf' cannot be found, FFmpeg execution probably failed
at org.serviio.delivery.resource.transcode.FileBasedTranscodingDeliveryStrategy.createInputStream(FileBasedTranscodingDeliveryStrategy.java:47)
at org.serviio.delivery.resource.transcode.AbstractAVTranscodingDeliveryEngine.retrieveTranscodedResource(AbstractAVTranscodingDeliveryEngine.java:141)
at org.serviio.delivery.resource.AbstractDeliveryEngine.deliver(AbstractDeliveryEngine.java:93)
at org.serviio.delivery.MediaResourceRetrievalStrategy.retrieveResource(MediaResourceRetrievalStrategy.java:158)
at org.serviio.delivery.GETMethodProcessor.retrieveResource(GETMethodProcessor.java:121)
at org.serviio.delivery.GETMethodProcessor.buildDeliveryContainer(GETMethodProcessor.java:48)
at org.serviio.delivery.AbstractMethodProcessor.handleRequest(AbstractMethodProcessor.java:132)
at org.serviio.delivery.ResourceDeliveryProcessor.deliverContent(ResourceDeliveryProcessor.java:81)
at org.serviio.upnp.webserver.ResourceTransportRequestHandler.handleRequest(ResourceTransportRequestHandler.java:86)
at org.serviio.upnp.webserver.AbstractRequestHandler.handle(AbstractRequestHandler.java:61)
at org.apache.http.protocol.HttpService.doService(HttpService.java:423)
at org.serviio.upnp.webserver.ServiioHttpService.doService(ServiioHttpService.java:78)
at org.apache.http.protocol.HttpService.handleRequest(HttpService.java:341)
at org.serviio.upnp.webserver.WebServer$WorkerThread.run(WebServer.java:204)
<<

DenyAll

DLNA master

Posts: 2064

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Mon Jan 25, 2016 1:39 am

Re: Files encoded with x265 HEVC are not playable

When you enable burn-in, Serviio uses the GenericTranscoding settings from the Generic DLNA Profile. That's your hint - try changing your transcode statement to:

    <Video targetContainer="mpeg" targetVCodec="mpeg2video" targetACodec="ac3" aBitrate="384" />
btw: have you confirmed this is a HEVC file using MediaInfo or ffmpeg -i?
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
<<

VooDooVox

Serviio newbie

Posts: 11

Joined: Sat Jan 23, 2016 5:03 pm

Location: Istanbul/TURKEY

Post Mon Jan 25, 2016 11:06 am

Re: Files encoded with x265 HEVC are not playable

DenyAll wrote:When you enable burn-in, Serviio uses the GenericTranscoding settings from the Generic DLNA Profile. That's your hint - try changing your transcode statement to:

    <Video targetContainer="mpeg" targetVCodec="mpeg2video" targetACodec="ac3" aBitrate="384" />
btw: have you confirmed this is a HEVC file using MediaInfo or ffmpeg -i?




1- whre do u want me to change that. I never needed to change smth manually on serviio. profiles.xml? There are 192 lines strarting with targetContainer


2- Im sure about the file is x265 but not sure about HEVC, mac is not easy as windows for following that.
<<

DenyAll

DLNA master

Posts: 2064

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Mon Jan 25, 2016 11:39 am

Re: Files encoded with x265 HEVC are not playable

VooDooVox wrote:1- whre do u want me to change that. I never needed to change smth manually on serviio. profiles.xml? There are 192 lines strarting with targetContainer
Sorry, just realised your not the same user as the OP.

You need to edit your config/profiles.xml file and navigate to the LG profile. Change it so it reads:

  Code:
<Profile id="8" name="LG TV / player" extendsProfileId="1">
   <Detection>
      <HttpHeaders>
         <friendlyName.dlna.org>LG.*</friendlyName.dlna.org>
      </HttpHeaders>
   </Detection>
   <!-- ResourceTransportProtocolHandler>org.serviio.upnp.protocol.http.transport.LGProtocolHandler</ResourceTransportProtocolHandler -->
   <MediaFormatProfiles>
      <MediaFormatProfile mime-type="video/mp4" name="">AVI</MediaFormatProfile>
   </MediaFormatProfiles>      
   <Transcoding>
      <Video targetContainer="mpeg" targetVCodec="mpeg2video" targetACodec="ac3" aBitrate="384">
         <Matches container="*" vCodec="h265" />
      </Video>
   </Transcoding>
   <GenericTranscoding>
      <Video targetContainer="mpeg" targetVCodec="mpeg2video" targetACodec="ac3" />
   </GenericTranscoding>
</Profile>
Once you edit and save this file, restart your PC (or the Serviio service if you know how) and test. Make sure your TV is assigned to the LG profile on the Status tab.

If that doesnt work, try changing the 2x targetContainer="mpeg" statements to targetContainer="mpegts" (this was ruled tested in the OP, but may pay to check on your TV). Remember to restart your PC after any changes.

VooDooVox wrote:2- Im sure about the file is x265 but not sure about HEVC, mac is not easy as windows for following that.
Post the details of the ffmpeg -i "filename" for the file - see http://wiki.serviio.org/doku.php?id=file_np. Note that x265 and HEVC are the same thing (at least in the context of this conversation).
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
<<

VooDooVox

Serviio newbie

Posts: 11

Joined: Sat Jan 23, 2016 5:03 pm

Location: Istanbul/TURKEY

Post Thu Jan 28, 2016 9:50 pm

Re: Files encoded with x265 HEVC are not playable

Sorry guys, I was away for a few days.
Im trying now.

I'll post u the updates


getting

Electron
"Cannot connect to the server, it doesnt seem to be running..."

message after restart.
Only when I change the original file with the edited one its going back to previous
<<

jhb50

DLNA master

Posts: 2854

Joined: Thu Jun 30, 2011 9:32 pm

Post Thu Jan 28, 2016 10:44 pm

Re: Files encoded with x265 HEVC are not playable

Means you made an error in the above profile edit.
<<

VooDooVox

Serviio newbie

Posts: 11

Joined: Sat Jan 23, 2016 5:03 pm

Location: Istanbul/TURKEY

Post Wed Feb 03, 2016 10:24 pm

Re: Files encoded with x265 HEVC are not playable

  Code:
<Profile id="8" name="LG TV / player" extendsProfileId="1">
      <Detection>
         <HttpHeaders>
            <friendlyName.dlna.org>LG.*</friendlyName.dlna.org>
         </HttpHeaders>
      </Detection>
      <!-- ResourceTransportProtocolHandler>org.serviio.upnp.protocol.http.transport.LGProtocolHandler</ResourceTransportProtocolHandler -->
      <MediaFormatProfiles>
         <MediaFormatProfile mime-type="video/mp4" name="">AVI</MediaFormatProfile>
      </MediaFormatProfiles>      
      <!--
      Transcoding doesn't seem to work and some files can be played natively:
      http://forum.serviio.org/viewtopic.php?f=12&t=3914#p26273
      <Transcoding>
         <Video targetContainer="mpegts" targetACodec="ac3">
            <Matches container="matroska" aCodec="dca" />
         </Video>
         <Video targetContainer="mpegts" targetVCodec="mpeg2video" targetACodec="ac3" >
            <Matches container="flv" />
               <Matches container="asf" vCodec="wmv2"/>
               <Matches container="rm" />
               <Matches container="wtv" />
         </Video>
      </Transcoding>-->
      <GenericTranscoding>
        <Video targetContainer="mpegts" targetVCodec="mpeg2video" targetACodec="ac3" />
      </GenericTranscoding>
   </Profile>



I tried to edit with Bracket this time in case of any mistake but it didnt work either
so Im putting the original line here
<<

jhb50

DLNA master

Posts: 2854

Joined: Thu Jun 30, 2011 9:32 pm

Post Thu Feb 04, 2016 5:40 am

Re: Files encoded with x265 HEVC are not playable

I don't see anything although all other FriendlyNames are <FriendlyName>, but the Debug log will tell you more about where it failed.
<<

DenyAll

DLNA master

Posts: 2064

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Thu Feb 04, 2016 9:50 pm

Re: Files encoded with x265 HEVC are not playable

Sorry, me bad. I have amended my post above (the error in my original post was in the <Video targetContainer="mpeg" targetVCodec="mpeg2video" targetACodec="ac3" aBitrate="384" /> statement ... it should be <Video targetContainer="mpeg" targetVCodec="mpeg2video" targetACodec="ac3" aBitrate="384">.

Tested and working (ie. as a profile, you need to confirm whether it addresses your h265 problem). Apologies, didn't test it the first time... should have.
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
<<

jhb50

DLNA master

Posts: 2854

Joined: Thu Jun 30, 2011 9:32 pm

Post Thu Feb 04, 2016 10:10 pm

Re: Files encoded with x265 HEVC are not playable

DenyAll wrote:Sorry, me bad. I have amended my post above (the error in my original post was in the <Video targetContainer="mpeg" targetVCodec="mpeg2video" targetACodec="ac3" aBitrate="384" /> statement ... it should be <Video targetContainer="mpeg" targetVCodec="mpeg2video" targetACodec="ac3" aBitrate="384">.

The generic rule must end in />, the transcoding rule must end in >, so in my opinion your original post was correct and this one is not.
<<

DenyAll

DLNA master

Posts: 2064

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Fri Feb 05, 2016 12:16 am

Re: Files encoded with x265 HEVC are not playable

the transcoding rule must end in >
Yes, that's where the error was (I had it ending in /> previously). I tested this new version and Serviio starts correctly.
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
<<

jhb50

DLNA master

Posts: 2854

Joined: Thu Jun 30, 2011 9:32 pm

Post Fri Feb 05, 2016 4:56 am

Re: Files encoded with x265 HEVC are not playable

Seems you also edited and fixed your original post, but it seems he had already fixed it in the profile he posted prior to your note, yet it failed too.
<<

philcsf

Serviio newbie

Posts: 1

Joined: Sat Mar 05, 2016 12:45 am

Post Sat Mar 05, 2016 12:51 am

Re: Files encoded with x265 HEVC are not playable

Dropping in to confirm that adding the following transcoding section to the LG profile works great for x265 HEVC files (as the OP didn't confirm it). Thanks!

  Code:
<Transcoding>
   <Video targetContainer="mpegts" targetVCodec="mpeg2video">
      <Matches container="*" vCodec="h265" />
   </Video>
</Transcoding>

Serviio 1.6, LG 40UF770V Smart TV.

*edit* Removed the targetACodec="ac3" transcode, AAC 6ch in the original file works fine and is better quality.
<<

Six

Streaming enthusiast

Posts: 32

Joined: Sun May 19, 2013 10:56 am

Post Fri Mar 18, 2016 7:11 pm

Re: Files encoded with x265 HEVC are not playable

Hi,
I have UHD LG EF950V TV with WebOS 2.0.
I use Serviio 1.6 on Synology NAS DS213+, I use "LG TV / player" profile, transcoding is NOT enabled.

All video files in x264 and in 1080p (FHD) or less are playable.

At first I tried to play movie which is encoded with x264 and in UHD (3840x2160) resolution (in mkv container).
I'm recieving "UNABLE TO PLAY. This file cannot be recognized" error.
Then I tried to play which is encoded with x265 HEVC and in UHD (3840x2160) resolution (in mkv container).
Again I'm recieving "file is not recognizable" error.

Both these files are playable from mem stick.

In serviio log (DEBUG mode) I can see the same error for both files [WebServer] I/O error: Connection reset
  Code:
2016-03-18 18:30:51,011 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.104
2016-03-18 18:30:51,012 DEBUG [ResourceDeliveryProcessor] Resource request accepted. Using client 'Identifier=192.168.1.104, Profile=LG TV / player'
2016-03-18 18:30:51,013 DEBUG [ResourceDeliveryProcessor] Request for resource 1719 and type 'MEDIA_ITEM' received
2016-03-18 18:30:51,013 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 1719 (local)
2016-03-18 18:30:51,013 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 1719)
2016-03-18 18:30:51,015 DEBUG [VideoDAOImpl] Reading a Video (id = 1719)
2016-03-18 18:30:51,016 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 1719, format MATROSKA and profile LG TV / player
2016-03-18 18:30:51,016 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 1719 (local)
2016-03-18 18:30:51,017 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 1719)
2016-03-18 18:30:51,018 DEBUG [VideoDAOImpl] Reading a Video (id = 1719)
2016-03-18 18:30:51,019 DEBUG [VideoDeliveryEngine] Delivering item '1719' for client 'Identifier=192.168.1.104, Profile=LG TV / player'
2016-03-18 18:30:51,020 DEBUG [VideoDeliveryEngine] Delivering file 'Better Call Saul.mkv' in native format
2016-03-18 18:30:51,020 DEBUG [MediaItemDAOImpl] Getting file of media item 1719
2016-03-18 18:30:51,021 DEBUG [MediaItemDAOImpl] Marking MediaItem (id = 1719) as read
2016-03-18 18:30:51,025 DEBUG [LocalContentCacheDecorator] Cleared cache (local_resetafterplay)
2016-03-18 18:30:51,025 DEBUG [GETMethodProcessor] Stream entity has length: 9305518866
2016-03-18 18:30:51,026 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 200 OK, headers = [[Content-Length: 9305518866,Content-Type: video/x-matroska,Cache-control: no-cache,Connection: close,Date: Fri, 18 Mar 2016 18:30:51 GMT,realTimeInfo.dlna.org: DLNA.ORG_TLAG=*,Server: Linux, UPnP/1.0 DLNADOC/1.50, Serviio/1.6,transferMode.dlna.org: Streaming]]
2016-03-18 18:30:51,327 DEBUG [WebServer] I/O error: Connection reset


  Code:
2016-03-18 18:35:41,927 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.104
2016-03-18 18:35:41,928 DEBUG [ResourceDeliveryProcessor] Resource request accepted. Using client 'Identifier=192.168.1.104, Profile=LG TV / player'
2016-03-18 18:35:41,928 DEBUG [ResourceDeliveryProcessor] Request for resource 1723 and type 'MEDIA_ITEM' received
2016-03-18 18:35:41,928 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 1723 (local)
2016-03-18 18:35:41,929 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 1723)
2016-03-18 18:35:41,930 DEBUG [VideoDAOImpl] Reading a Video (id = 1723)
2016-03-18 18:35:41,931 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 1723, format MATROSKA and profile LG TV / player
2016-03-18 18:35:41,932 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 1723 (local)
2016-03-18 18:35:41,932 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 1723)
2016-03-18 18:35:41,933 DEBUG [VideoDAOImpl] Reading a Video (id = 1723)
2016-03-18 18:35:41,935 DEBUG [VideoDeliveryEngine] Delivering item '1723' for client 'Identifier=192.168.1.104, Profile=LG TV / player'
2016-03-18 18:35:41,935 DEBUG [VideoDeliveryEngine] Delivering file 'The Martian - [2015].mkv' in native format
2016-03-18 18:35:41,935 DEBUG [MediaItemDAOImpl] Getting file of media item 1723
2016-03-18 18:35:41,937 DEBUG [MediaItemDAOImpl] Marking MediaItem (id = 1723) as read
2016-03-18 18:35:41,941 DEBUG [LocalContentCacheDecorator] Cleared cache (local_resetafterplay)
2016-03-18 18:35:41,941 DEBUG [GETMethodProcessor] Stream entity has length: 5517293543
2016-03-18 18:35:41,942 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 200 OK, headers = [[Content-Length: 5517293543,Content-Type: video/x-matroska,Cache-control: no-cache,Connection: close,Date: Fri, 18 Mar 2016 18:35:41 GMT,realTimeInfo.dlna.org: DLNA.ORG_TLAG=*,Server: Linux, UPnP/1.0 DLNADOC/1.50, Serviio/1.6,transferMode.dlna.org: Streaming]]
2016-03-18 18:35:42,409 DEBUG [WebServer] I/O error: Connection reset


What can I do?

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