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Lost subtitles when convert to utf-8

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Asugusto

Serviio newbie

Posts: 7

Joined: Sat Sep 24, 2016 6:27 pm

Post Sat Sep 24, 2016 6:37 pm

Lost subtitles when convert to utf-8

Hi everyone,

I was using Serviio for a long time and i didn't have any issue till now.

I don't know if it was because a windows update, the new version of serviio or what.

So, the problem is that i see the subtitles when there are in ascii, but i see strangers characters, to fix that i only had to convert the .srt file from ascii to utf-8.
But now if i do that i don't see any available subititle.

Here is my log:

2016-09-24 15:22:24,211 INFO [MediaServer] ------------------------------------------------------------------------
2016-09-24 15:22:24,212 INFO [MediaServer] Serviio DLNA media streaming server v 1.7 (rev. 1027e12e0c0f)
2016-09-24 15:22:24,212 INFO [MediaServer] Petr Nejedly 2009-2015
2016-09-24 15:22:24,212 INFO [MediaServer] http://www.serviio.org
2016-09-24 15:22:24,212 INFO [MediaServer]
2016-09-24 15:22:24,212 INFO [MediaServer] Java 1.8.0_91-Oracle Corporation x86
2016-09-24 15:22:24,212 INFO [MediaServer] OS Windows 10 10.0
2016-09-24 15:22:24,212 INFO [MediaServer] File encoding: windows-1252
2016-09-24 15:22:24,267 INFO [MediaServer] Headless mode enabled: true
2016-09-24 15:22:24,267 INFO [MediaServer] User: GUSI-PC$
2016-09-24 15:22:24,267 INFO [MediaServer] User home dir: C:\WINDOWS\system32\config\systemprofile
2016-09-24 15:22:24,267 INFO [MediaServer] Temp dir: C:\WINDOWS\TEMP\
2016-09-24 15:22:24,267 INFO [MediaServer] ------------------------------------------------------------------------
2016-09-24 15:22:24,290 INFO [DBSchemaUpdateExecutor] Checking if DB schema needs to be updated
2016-09-24 15:22:24,303 INFO [DatabaseManager] Using DERBY database language
2016-09-24 15:22:25,519 INFO [DBSchemaUpdateExecutor] Updating DB schema
2016-09-24 15:22:27,554 INFO [DBSchemaUpdateExecutor] Dropping search index
2016-09-24 15:22:27,558 INFO [SearchManager] Starting up search engine
2016-09-24 15:22:27,741 INFO [DBSchemaUpdateExecutor] Cleaning temporary cache
2016-09-24 15:22:27,848 INFO [WebServer] Socket buffer set to 65535 bytes
2016-09-24 15:22:27,848 INFO [Device] Created UPnP Device with UUID: 0f60683b-0362-3a5a-acf4-0f3c1146230a, bound address: 192.168.0.15
2016-09-24 15:22:28,012 INFO [DBSchemaUpdateExecutor] Cleaning persistent cache
2016-09-24 15:22:28,030 WARN [IndexedDiskCache] Region [online_technical_metadata] Reseting cache
2016-09-24 15:22:28,133 INFO [RestletServer] Starting HTTP/1.1 Restlet server (/console) exposed on port 23423
2016-09-24 15:22:28,136 INFO [RestletServer] Starting HTTP/1.1 Restlet server (/rest) exposed on port 23423
2016-09-24 15:22:28,136 INFO [RestletServer] Starting HTTPS/1.1 Restlet server (/console) exposed on port 23523
2016-09-24 15:22:28,137 INFO [RestletServer] Starting HTTPS/1.1 Restlet server (/rest) exposed on port 23523
2016-09-24 15:22:28,328 INFO [RestletServer] Starting HTTP/1.1 Restlet server (/cds) exposed on port 23424
2016-09-24 15:22:28,328 INFO [RestletServer] Starting HTTP/1.1 Restlet server (/mediabrowser) exposed on port 23424
2016-09-24 15:22:28,329 INFO [RestletServer] Starting HTTPS/1.1 Restlet server (/cds) exposed on port 23524
2016-09-24 15:22:28,329 INFO [RestletServer] Starting HTTPS/1.1 Restlet server (/mediabrowser) exposed on port 23524
2016-09-24 15:22:28,401 INFO [MediaServer] ------------------------------------------------------------------------
2016-09-24 15:22:28,401 INFO [MediaServer] License: PRO (EVALUATION, id: 11111111-1111-1111-1111-111111111113)
2016-09-24 15:22:28,401 INFO [MediaServer] ------------------------------------------------------------------------
2016-09-24 15:22:28,612 INFO [ProfilesDefinitionParser] Parsing Profiles definition
2016-09-24 15:22:28,656 INFO [CustomisationManager] No customisation properties found
2016-09-24 15:22:28,714 INFO [ProfilesDefinitionParser] Added profile 'Generic DLNA profile' (id=1)
2016-09-24 15:22:28,725 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV (B-series)' (id=2)
2016-09-24 15:22:28,728 INFO [ProfilesDefinitionParser] Added profile 'Xbox 360' (id=3)
2016-09-24 15:22:28,729 INFO [ProfilesDefinitionParser] Added profile 'Playstation 3' (id=4)
2016-09-24 15:22:28,730 INFO [ProfilesDefinitionParser] Added profile 'Playstation 4' (id=ps4)
2016-09-24 15:22:28,730 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV (A-series)' (id=5)
2016-09-24 15:22:28,739 INFO [ProfilesDefinitionParser] Added profile 'DirecTV HD-DVR' (id=6)
2016-09-24 15:22:28,740 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV / player (H-series)' (id=sam_h)
2016-09-24 15:22:28,741 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV / player (J-series)' (id=sam_j)
2016-09-24 15:22:28,742 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV / player (E/F-series)' (id=sam_ef)
2016-09-24 15:22:28,742 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV / player (C/D-series)' (id=7)
2016-09-24 15:22:28,742 INFO [ProfilesDefinitionParser] Added profile 'LG TV / player' (id=8)
2016-09-24 15:22:28,744 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2012)' (id=sony2012)
2016-09-24 15:22:28,745 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2013/14)' (id=sony2013)
2016-09-24 15:22:28,746 INFO [ProfilesDefinitionParser] Added profile 'Sony BDP-Sx100 (2013)' (id=bdp2013)
2016-09-24 15:22:28,746 INFO [ProfilesDefinitionParser] Added profile 'Sony BDP-Sx90 (2012)' (id=bdp2012)
2016-09-24 15:22:28,748 INFO [ProfilesDefinitionParser] Added profile 'Sony BDP-Sx70/SMP-N100 (2010)' (id=bdp2010)
2016-09-24 15:22:28,748 INFO [ProfilesDefinitionParser] Added profile 'Sony BDP-Sx70/SMP-N100 (2010) - US' (id=bdp2010us)
2016-09-24 15:22:28,748 INFO [ProfilesDefinitionParser] Added profile 'Sony BDP-Sx80/SMP-N200 (2011)' (id=bdp2011)
2016-09-24 15:22:28,749 INFO [ProfilesDefinitionParser] Added profile 'Toshiba REGZA' (id=13)
2016-09-24 15:22:28,749 INFO [ProfilesDefinitionParser] Added profile 'Toshiba REGZA 2012-' (id=tosh2012)
2016-09-24 15:22:28,751 INFO [ProfilesDefinitionParser] Added profile 'WDTV Live' (id=14)
2016-09-24 15:22:28,751 INFO [ProfilesDefinitionParser] Added profile 'LaCie LaCinema Media Player' (id=15)
2016-09-24 15:22:28,751 INFO [ProfilesDefinitionParser] Added profile 'Manta WIFI Centre' (id=16)
2016-09-24 15:22:28,751 INFO [ProfilesDefinitionParser] Added profile 'Pure Flow' (id=17)
2016-09-24 15:22:28,752 INFO [ProfilesDefinitionParser] Added profile 'Sharp Aquos' (id=18)
2016-09-24 15:22:28,752 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2011)' (id=sony2011)
2016-09-24 15:22:28,752 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2010)' (id=sony2010)
2016-09-24 15:22:28,753 INFO [ProfilesDefinitionParser] Added profile 'Philips (2010-)' (id=plps2010)
2016-09-24 15:22:28,753 INFO [ProfilesDefinitionParser] Added profile 'Philips (2009)' (id=20)
2016-09-24 15:22:28,753 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2009)' (id=sony2009)
2016-09-24 15:22:28,754 INFO [ProfilesDefinitionParser] Added profile 'Denon AVR' (id=22)
2016-09-24 15:22:28,754 INFO [ProfilesDefinitionParser] Added profile 'Panasonic Viera (2013)' (id=viera2013)
2016-09-24 15:22:28,755 INFO [ProfilesDefinitionParser] Added profile 'Panasonic Viera G/GT/DT/UT/VT (2011/2012)' (id=viera2011a)
2016-09-24 15:22:28,755 INFO [ProfilesDefinitionParser] Added profile 'Panasonic Viera E/S/ST/VT (2011)' (id=viera2011)
2016-09-24 15:22:28,755 INFO [ProfilesDefinitionParser] Added profile 'Panasonic Viera (2010)' (id=viera2010)
2016-09-24 15:22:28,755 INFO [ProfilesDefinitionParser] Added profile 'Panasonic Viera (2009)' (id=viera2009)
2016-09-24 15:22:28,755 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2012) - US' (id=sony2012us)
2016-09-24 15:22:28,756 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2011) - US' (id=sony2011us)
2016-09-24 15:22:28,756 INFO [ProfilesDefinitionParser] Added profile 'Sony AVReceiver STR' (id=SonySTR)
2016-09-24 15:22:28,756 INFO [ProfilesDefinitionParser] Added profile 'Sony Audio CMT' (id=SonyCMT)
2016-09-24 15:22:28,757 INFO [ProfilesDefinitionParser] Added profile 'Vizio TV' (id=viziotv)
2016-09-24 15:22:28,757 INFO [ProfilesDefinitionParser] Added profile 'Panasonic BD player' (id=panasonicBDT220)
2016-09-24 15:22:28,757 INFO [ProfilesDefinitionParser] Added profile 'Philips NP Streamium' (id=philips_streamium)
2016-09-24 15:22:28,758 INFO [ProfilesDefinitionParser] Added profile 'Chaneru' (id=roku)
2016-09-24 15:22:28,758 INFO [ProfilesDefinitionParser] Added profile 'Roku Media Player' (id=RokuMPApp)
2016-09-24 15:22:28,759 INFO [ProfilesDefinitionParser] Added profile 'Yamaha BD-A1020/BD-A1010' (id=YamBD)
2016-09-24 15:22:28,759 INFO [ProfilesDefinitionParser] Added profile 'Telenet Yelo TV' (id=TNDC)
2016-09-24 15:22:28,760 INFO [ProfilesDefinitionParser] Added profile 'Xbox One' (id=xbox_one)
2016-09-24 15:22:28,760 INFO [ProfilesDefinitionParser] Added profile 'Raumfeld' (id=raumfeld)
2016-09-24 15:22:28,785 INFO [ProfilesDefinitionParser] Parsing Profiles definition
2016-09-24 15:22:28,786 INFO [ProfilesDefinitionParser] Added profile 'Flash player' (id=flv_player)
2016-09-24 15:22:28,786 INFO [ProfilesDefinitionParser] Added profile 'Android' (id=android)
2016-09-24 15:22:28,786 INFO [ProfilesDefinitionParser] Added profile 'iOS' (id=ios)
2016-09-24 15:22:28,787 INFO [ProfilesDefinitionParser] Added profile 'HTML5' (id=html5)
2016-09-24 15:22:28,787 INFO [ProfilesDefinitionParser] Added profile 'ServiiGo (Standard)' (id=serviigo_standard)
2016-09-24 15:22:28,787 INFO [ProfilesDefinitionParser] Added profile 'ServiiGo (Legacy Devices)' (id=serviigo)
2016-09-24 15:22:28,787 INFO [ProfilesDefinitionParser] Added profile 'ServiiGo (HLS)' (id=serviigo_hls)
2016-09-24 15:22:28,788 INFO [ProfilesDefinitionParser] Added profile 'ServiiGo (Google TV)' (id=serviigo_gtv)
2016-09-24 15:22:28,788 INFO [ProfilesDefinitionParser] Added profile 'Google Cast' (id=googlecast)
2016-09-24 15:22:28,788 INFO [ProfilesDefinitionParser] Added profile 'Chromecast' (id=chromecast)
2016-09-24 15:22:28,789 INFO [ProfilesDefinitionParser] Added profile 'Windows Phone 8' (id=wp8)
2016-09-24 15:22:28,797 INFO [PluginCompilerThread] Looking for plugins at C:\Program Files\Serviio\bin\..\plugins
2016-09-24 15:22:28,800 INFO [PluginCompilerThread] Started looking for plugins
2016-09-24 15:22:28,802 INFO [UpdateChecker] Checking if a new version is available
2016-09-24 15:22:29,361 INFO [FFMPEGWrapper] Found FFmpeg: C:\Program Files\Serviio\bin\\..\lib\ffmpeg.exe
2016-09-24 15:22:29,362 INFO [FFMPEGWrapper] FFmpeg details: [version=3.0.2, libRtpmPresent=true, libAssPresent=true, libShinePresent=false, libMxfPresent=false]
2016-09-24 15:22:29,435 INFO [AbstractAVTranscodingDeliveryEngine] Cleaning transcode engine and its data
2016-09-24 15:22:29,464 INFO [WebServer] WebServer starting on port 8895
2016-09-24 15:22:29,553 INFO [Device] Updated bound IP address of Device with UUID: 0f60683b-0362-3a5a-acf4-0f3c1146230a, bound address: 192.168.0.15
2016-09-24 15:22:29,558 INFO [EventSubscriptionExpirationChecker] Starting EventSubscriptionExpirationChecker
2016-09-24 15:22:29,558 INFO [EventDispatcher] Starting EventDispatcher
2016-09-24 15:22:29,558 INFO [DiscoveryAdvertisementNotifier] Starting DiscoveryAdvertisementNotifier
2016-09-24 15:22:29,562 INFO [RendererExpirationChecker] Starting RendererExpirationChecker
2016-09-24 15:22:29,598 INFO [DiscoverySSDPMessageListener] Starting DiscoverySSDPMessageListener using interface eth5 (Realtek PCIe GBE Family Controller) and address 192.168.0.15, timeout = 0
2016-09-24 15:22:29,606 INFO [RendererSearchSender] Searching for Renderer devices
2016-09-24 15:22:55,627 INFO [FeedUpdaterWorker] Started looking for information about online resources
2016-09-24 15:22:55,660 INFO [FileDeltaWatcher] Using 'sun.nio.fs.WindowsWatchService' for delta scan
2016-09-24 15:22:55,678 INFO [RepositoriesStatusCoordinator$RepositoriesStatusThread] Started checking repositories status
2016-09-24 15:22:55,687 INFO [LocalLibraryManager] Starting automatic library scan
2016-09-24 15:22:55,688 INFO [LibraryDeltaScanner] Starting the library delta scan
2016-09-24 15:22:55,689 INFO [PlaylistMaintainerWorker] Started looking for playlist changes


Any idea? Thanks!!!
<<

Asugusto

Serviio newbie

Posts: 7

Joined: Sat Sep 24, 2016 6:27 pm

Post Sat Sep 24, 2016 7:18 pm

Re: Lost subtitles when convert to utf-8

I get back to the 1.6.1 version and it's working fine.

What change made in the 1.7 could produce this error?
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VooDooVox

Serviio newbie

Posts: 11

Joined: Sat Jan 23, 2016 5:03 pm

Location: Istanbul/TURKEY

Post Sun Sep 25, 2016 1:49 pm

Re: Lost subtitles when convert to utf-8

I have the same problem. Tried every option but couldnt fix. Subtitles disapperain after a while or it's appearing randomly.
<<

DenyAll

DLNA master

Posts: 2070

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Mon Sep 26, 2016 1:09 am

Re: Lost subtitles when convert to utf-8

@ VooDooVox - different issue. This will be addressed in 1.7.1, see viewtopic.php?f=5&t=22433

@Asugusto - check the name of the converted file - must be the same as the video. Otherwise perhaps post it here. Does MediaBrowser show the subtitles?
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
<<

Asugusto

Serviio newbie

Posts: 7

Joined: Sat Sep 24, 2016 6:27 pm

Post Mon Sep 26, 2016 1:01 pm

Re: Lost subtitles when convert to utf-8

I checked the file name and is the same that the movie (one is .mkv and the other .srt obviously), and if i change the enconding to ASCII i can select the subtitle in the TV, but when i change to UTF-8 i cannot select it.
MediaBrowser showme the subtitle in UTF-8.

As i said, i back to the version 1.6.1 and it's working
<<

DenyAll

DLNA master

Posts: 2070

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Mon Sep 26, 2016 1:26 pm

Re: Lost subtitles when convert to utf-8

In 1.7 Serviio now tries to guess the character encoding. Try playing with the settings in Serviio Console, Delivery, Subtitles tab for:

  • Try to automatically detect subtitle character encoding
  • Character encoding for files where the automatic detection is not available
and see if that makes a difference.
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.9 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
<<

Asugusto

Serviio newbie

Posts: 7

Joined: Sat Sep 24, 2016 6:27 pm

Post Sat Oct 01, 2016 1:54 pm

Re: Lost subtitles when convert to utf-8

I was playing with the options, restarted the service after each save and nothing... i cannot see the subtitles -.-
It's very annoying
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 16495

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Mon Oct 03, 2016 7:07 pm

Re: Lost subtitles when convert to utf-8

Can you attach a zipped subtitles file that doesn't work for you? And also detailed log of when you're trying to play the file
<<

Asugusto

Serviio newbie

Posts: 7

Joined: Sat Sep 24, 2016 6:27 pm

Post Thu Oct 06, 2016 3:35 pm

Re: Lost subtitles when convert to utf-8

Hi, i tried to upload the files, zipped and unzipped and i have this: "The uploaded file is empty." So, here is a link of google drive: https://drive.google.com/open?id=0B8q6t ... FFfRWdnNFk

Also, i tried went to this page for more information and is empty: http://wiki.serviio.org/doku.php?id=detail_logging

Sorry for the delay i was bussy. But now, how i can help?

Regards
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 16495

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Thu Oct 06, 2016 7:04 pm

Re: Lost subtitles when convert to utf-8

Thanks, nothing obvious i can see.

I've made you a beta tester, can you go to the Betatesters forum and try the latest 1.7.1 beta to see if it's fixed?

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