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Subtitles on Panasonic GT20

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Isildor

Serviio newbie

Posts: 5

Joined: Sun Mar 15, 2015 11:08 pm

Post Sun Mar 15, 2015 11:31 pm

Subtitles on Panasonic GT20

I have a Panasonic GT20 TV.

When I am using the "Panasonic GT...2011" profile the subntitles are working properly in some MKV files, but in some others I got the error message " Cannot read the file".
When I am using the "Panasonic (2010) profile I can see all the MKV files but without subtitles.

All these MKV files has subtitles because I can see it using a DLNA client in a PC.

Any idea, advise,... will be appreciated
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DenyAll

DLNA master

Posts: 2187

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Mon Mar 16, 2015 7:05 am

Re: Subtitles on Panasonic GT20

MKV is just a file container type - we need to understand what type of video, audio and subtitles are in the MKV container (think of an envelope - knowing what type of envelope it is tells us nothing about what it contains). Use MediaInfo to post details of a files that is working and one that is not.

Also provide the details of your sub-title settings (Serviio Console,Delivery, Subtitles tab). The difference between the Viera 2011 and 2010 profiles is that the 2010 profile will transcode all MKV files, whereas the 2011 will only transcode selected ones - this could be what is happening - can you tell whether (when using the 2011 profile) the files that do not play sub-titles are being transcoded (pause the video - what does the Panasonic say the file is -(eg MPEG, MKV etc).
DenyAll
Panasonic Viera FX800A | Panasonic Viera CS610A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.10 Pro
WinHelper | MediaInfo

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Please do not PM me for support as any solution cannot be shared with others.
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Isildor

Serviio newbie

Posts: 5

Joined: Sun Mar 15, 2015 11:08 pm

Post Mon Mar 16, 2015 9:03 am

Re: Subtitles on Panasonic GT20

This is the mediainfo information of the MKV is working:

Unique ID : 245362216089199309853648246788961752957 (0xB8970B3E42303A42ABDF2376652E577D)
Complete name : L:\peliculas\Peliculas\Castle\Temp 3\[MEGAPACK] Castle Temporada 3 [HDiT 720p H264 Ac3 Dual Subs][By althus-saave][GrupoHDS]\Castle 3x01 Una aventura mortal [HDiT 720p H264 Ac3 Dual Subs][By althus-saave][GrupoHDS].mkv
Format : Matroska
Format version : Version 2
File size : 1.44 GiB
Duration : 43mn 35s
Overall bit rate : 4 744 Kbps
Movie name : Castle 3x01 Una aventura mortal [HDiT 720p H264 Ac3 Dual Subs][By althus-saave][GrupoHDS]
Encoded date : UTC 2010-10-08 11:05:14
Writing application : mkvmerge v2.7.0 ('Do It Again') built on Apr 15 2009 00:27:10
Writing library : libebml v0.7.7 + libmatroska v0.8.1

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : No
Format settings, ReFrames : 2 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 43mn 35s
Bit rate : 4 073 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.184
Stream size : 1.24 GiB (86%)
Title : Castle 3x01 Una aventura mortal [HDiT 720p H264 Ac3 Dual Subs][By althus-saave][GrupoHDS]
Language : English
Default : Yes
Forced : No
Color primaries : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics : BT.709-5, BT.1361
Matrix coefficients : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio #1
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Format profile : Dolby Digital
Mode extension : CM (complete main)
Codec ID : A_AC3
Duration : 43mn 35s
Bit rate mode : Constant
Bit rate : 192 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 59.9 MiB (4%)
Title : AC3 Español 2.0 @ 192 Kbps
Language : Spanish
Default : Yes
Forced : Yes

Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : A_AC3
Duration : 43mn 35s
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 120 MiB (8%)
Title : AC3 Ingles 5.1 @ 384 Kbps
Language : English
Default : No
Forced : No

Text #1
ID : 4
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Title : Sub Forzados [TusSeries-GrupoHDS]
Language : Spanish
Default : Yes
Forced : Yes

Text #2
ID : 5
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Title : Sub Esp [TusSeries-GrupoHDS]
Language : Spanish
Default : No
Forced : No

Text #3
ID : 6
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Title : Sub Eng [TusSeries-GrupoHDS]
Language : English
Default : No
Forced : No

This is the mediainfo information for the MKV isn't working

General
Unique ID : 170907524411191393634166929881503169492 (0x80939786A852D3D5A3163B23A9ACFBD4)
Complete name : L:\peliculas\Peliculas\Castle\Temp 4\[MEGAPACK] Castle - 4T [HDiT 720p H264 Ac3 Dual Subs][By althus][GrupoHDS]\Castle 4x01 Renacer [HDiT 720p H264 Ac3 Dual Subs][By althus-saave][GrupoHDS].mkv
Format : Matroska
Format version : Version 2
File size : 1.41 GiB
Duration : 42mn 59s
Overall bit rate : 4 705 Kbps
Movie name : Castle 4x01 Renacer [HDiT 720p H264 Ac3 Dual Subs][By althus-saave][GrupoHDS]
Encoded date : UTC 2011-10-19 09:38:39
Writing application : mkvmerge v4.9.1 ('Ich will') creado el Jul 11 2011 23:53:15
Writing library : libebml v1.2.1 + libmatroska v1.1.1

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : No
Format settings, ReFrames : 2 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 42mn 59s
Bit rate : 4 035 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.183
Stream size : 1.21 GiB (86%)
Title : Castle 4x01 Renacer [HDiT 720p H264 Ac3 Dual Subs][By althus-saave][GrupoHDS]
Language : English
Default : Yes
Forced : No
Color primaries : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics : BT.709-5, BT.1361
Matrix coefficients : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio #1
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : A_AC3
Duration : 42mn 59s
Bit rate mode : Constant
Bit rate : 192 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 59.0 MiB (4%)
Title : AC3 Español 2.0 @ 192 Kbps
Language : Spanish
Default : Yes
Forced : Yes

Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : A_AC3
Duration : 42mn 59s
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 118 MiB (8%)
Title : AC3 Ingles 5.1 @ 384 Kbps
Language : English
Default : No
Forced : No

Text #1
ID : 4
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Title : Subtitulos Forzados [SubTS- SubXpacio - GrupoHDS]
Language : Spanish
Default : Yes
Forced : Yes

Text #2
ID : 5
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Title : Subtitulos Esp [SubTS- SubXpacio - GrupoHDS]
Language : Spanish
Default : No
Forced : No

Text #3
ID : 6
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Title : Subtitulos Eng [SubTS- SubXpacio - GrupoHDS]
Language : English
Default : No
Forced : No

In the Panasonic in both cases, working and not working, the format I can see is "MKV". I am using the profile "Panasonic GT....2011"

Thank you in advanced for your help and comments.
<<

Isildor

Serviio newbie

Posts: 5

Joined: Sun Mar 15, 2015 11:08 pm

Post Mon Mar 16, 2015 9:14 am

Re: Subtitles on Panasonic GT20

sorry, I had seen your request regaerding my sutitles setting:

I have everyting marked and enabled

enable subtitles
enable extraction subtitle in the video file
enable subtitles on the video
<<

DenyAll

DLNA master

Posts: 2187

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Mon Mar 16, 2015 12:53 pm

Re: Subtitles on Panasonic GT20

Try:
  • Enable Subtitles - checked
  • Enable Exctraction - unchecked
  • Enable Burned-in Subtitles - unchecked
Are you using the Option button on the remote to access sub-titles?
DenyAll
Panasonic Viera FX800A | Panasonic Viera CS610A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.10 Pro
WinHelper | MediaInfo

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Please do not PM me for support as any solution cannot be shared with others.
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Isildor

Serviio newbie

Posts: 5

Joined: Sun Mar 15, 2015 11:08 pm

Post Mon Mar 16, 2015 5:49 pm

Re: Subtitles on Panasonic GT20

I have tried with

•Enable Subtitles - checked
•Enable Exctraction - unchecked
•Enable Burned-in Subtitles - unchecked

I have got the same behaviour with the "Panasonic GT... 2011" profile , working with the same MKV and not working with the other. the error message on TV is "Cannot read the file"

Yes, I am using the option button on the Panasonic TV to enable subtitles.

Thank you in advanced
<<

DenyAll

DLNA master

Posts: 2187

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Tue Mar 17, 2015 9:12 am

Re: Subtitles on Panasonic GT20

Using the 2011 profile - when do you receive the error - when watching the video or only after activating the subtitle option?

I cannot see anything substantially different between the files. Try remuxing the non-working file perhaps to see if it is a container problem. Use the command :

    ffmpeg - i "L:\peliculas\Peliculas\Castle\Temp 4\[MEGAPACK] Castle - 4T [HDiT 720p H264 Ac3 Dual Subs][By althus][GrupoHDS]\Castle 4x01 Renacer [HDiT 720p H264 Ac3 Dual Subs][By althus-saave][GrupoHDS].mkv" -c copy -map 0 "L:\peliculas\Peliculas\Castle\Temp 4\[MEGAPACK] Castle - 4T [HDiT 720p H264 Ac3 Dual Subs][By althus][GrupoHDS]\Castle 4x01 Test.mkv"
and see if the newly created file works.
DenyAll
Panasonic Viera FX800A | Panasonic Viera CS610A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.10 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
<<

Isildor

Serviio newbie

Posts: 5

Joined: Sun Mar 15, 2015 11:08 pm

Post Tue Mar 17, 2015 8:47 pm

Re: Subtitles on Panasonic GT20

I got the error when I start watching the video.

But using the ffmpeg command that you have advised, it is now working properly.

Thank you for your support

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