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Serviio not working in QNAP NAS after QTS 4.3 update

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rana0971

Serviio newbie

Posts: 3

Joined: Fri Oct 23, 2015 6:26 pm

Post Sun Dec 04, 2016 3:24 am

Serviio not working in QNAP NAS after QTS 4.3 update

Dear Serviio Team,

Long time I have been using serviio in my QNAP NAS (TS-251) at Home.

Recently my NAS got update to QTS 4.3 and serviio not working. I am not quite sure its for the app or JRE might not be working. Do you have any advice how can I make it work and run in my NAS again

​Any idea to release a newer version compatible with QTS4.3...Kinda lost without this app. I love it so much.​
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Arty

Serviio newbie

Posts: 9

Joined: Sun Dec 04, 2016 4:19 pm

Post Sun Dec 04, 2016 4:24 pm

Re: Serviio not working in QNAP NAS after QTS 4.3 update

Hi,

I have the exact same NAS running with QTS 4.3 and Serviio is working fine. After the system upgrade I've installed JRE 8.101.0 and then Serviio 1.7.1, both from the app center.

I hope this helps...
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ianfretwell

Serviio newbie

Posts: 19

Joined: Sat Dec 14, 2013 12:59 pm

Post Sun Dec 04, 2016 5:38 pm

Re: Serviio not working in QNAP NAS after QTS 4.3 update

Yep, confirm that removing and then re-installing Serviio 'fixes' the issue for me also (QNap TS563).
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PhYziCiAN

Serviio newbie

Posts: 1

Joined: Sat Dec 10, 2016 6:59 pm

Post Sat Dec 10, 2016 7:08 pm

Re: Serviio not working in QNAP NAS after QTS 4.3 update

QTS 4.3.2.0017 Build 20161202 on TS-251
Serviio 1.7.1
JRE 8.101.0


Serviio don't work even after above sequence done (uninstall/reinstall).
serviio log shows repeated error
  Code:
2016-12-10 19:25:35,029 INFO  [UpdateChecker] Checking if a new version is available
2016-12-10 19:25:35,260 ERROR [ProcessExecutor] Fatal error in process starting: Cannot run program "/share/CACHEDEV1_DATA/.qpkg/Serviio/ffmpeg": error=2, No such file or directory
java.io.IOException: Cannot run program "/share/CACHEDEV1_DATA/.qpkg/Serviio/ffmpeg": error=2, No such file or directory
   at java.lang.ProcessBuilder.start(ProcessBuilder.java:1048)
   at org.serviio.external.ProcessExecutor.run(ProcessExecutor.java:136)
Caused by: java.io.IOException: error=2, No such file or directory
   at java.lang.UNIXProcess.forkAndExec(Native Method)
   at java.lang.UNIXProcess.<init>(UNIXProcess.java:248)
   at java.lang.ProcessImpl.start(ProcessImpl.java:134)
   at java.lang.ProcessBuilder.start(ProcessBuilder.java:1029)
   ... 1 more
2016-12-10 19:25:35,272 ERROR [MediaServer] An unexpected error occured. Ending the application. Message: FFMPEG not found. Serviio will not work properly.
java.lang.ExceptionInInitializerError
   at org.serviio.MediaServer.main(MediaServer.java:143)
Caused by: java.lang.RuntimeException: FFMPEG not found. Serviio will not work properly.
   at org.serviio.external.FFMPEGWrapper.loadFFmpegInfo(FFMPEGWrapper.java:143)
   at org.serviio.external.FFMPEGWrapper.<clinit>(FFMPEGWrapper.java:116)
   ... 1 more


Though ffmpeg file physicially exists.
Help...


SOLVED: ffmpeg physically exists in serviio directory (with executable flag) but it size was <100kb.
My solution - I copied ffmpeg from /opt/bin directory to serviio dir with overwriting existing.
Notably - original ffmpeg was installed through OPKG before serviio came into my NAS.
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diogo4ever

Serviio newbie

Posts: 3

Joined: Thu Jan 21, 2016 9:58 pm

Post Fri May 05, 2017 11:29 am

Re: Serviio not working in QNAP NAS after QTS 4.3 update

Deall all,

with the firmware 4.3.3 the serviio stope working.

there will be any update on the package to work around this?

BR
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RMcV

Serviio newbie

Posts: 13

Joined: Mon Feb 08, 2016 12:26 pm

Post Fri May 05, 2017 12:42 pm

Re: Serviio not working in QNAP NAS after QTS 4.3 update

If you update to OS4.3.3, update to the JRE (java runtime environment) in the app store, download Serviio 64 bit from the the Serviio site and install it. You should be good then, you will probably have to re-catalogue your media files.

OS 4.3.3 is 64-bit so your JRE and Serviio need to be the same, 32-bit Serviio won't work anymore.

RMcV
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diogo4ever

Serviio newbie

Posts: 3

Joined: Thu Jan 21, 2016 9:58 pm

Post Fri May 05, 2017 2:46 pm

Re: Serviio not working in QNAP NAS after QTS 4.3 update

the 64b versions works with qnap 269L?
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RMcV

Serviio newbie

Posts: 13

Joined: Mon Feb 08, 2016 12:26 pm

Post Mon May 08, 2017 11:24 am

Re: Serviio not working in QNAP NAS after QTS 4.3 update

diogo4ever wrote:the 64b versions works with qnap 269L?


If you have updated you OS to 4.3.3, then you have a 64-bit system. You need to use Serviio 64-bit. If Serviio 32-bit worked fine for you, then Serviio 64-bit should as well.

RMcV

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