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Serviio on Synology STOPPED since last DSM Update

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Charles Francis H.

Streaming enthusiast

Posts: 24

Joined: Tue Mar 15, 2016 4:17 pm

Post Tue Jul 24, 2018 9:55 pm

Serviio on Synology STOPPED since last DSM Update

Hello,

I'm using Serviio Pro long time on Syno DS916 but since todays Syno DSM Update Serviio permanently is "stopped". Clicking "Run" does not help.

Servvio version installed: 1.9.2-0035
DSM version: 6.2-23739 Update 2
Java version: 1.8.0_171-0047

Tried to reinstall Serviio without any change. Is this an actual problem?

Thanks a lot!!
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Charles Francis H.

Streaming enthusiast

Posts: 24

Joined: Tue Mar 15, 2016 4:17 pm

Post Thu Jul 26, 2018 10:00 pm

Re: Serviio on Synology STOPPED since last DSM Update

Does nobody has an idea? Could I activate a logging or anything else to post here for some details to be analyzed?
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JesseBlue78

Serviio newbie

Posts: 3

Joined: Fri Jul 27, 2018 5:55 pm

Post Fri Jul 27, 2018 5:59 pm

Re: Serviio on Synology STOPPED since last DSM Update

Hello,
i have exact the same Problem on a DS216+II since last DSM update.
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Charles Francis H.

Streaming enthusiast

Posts: 24

Joined: Tue Mar 15, 2016 4:17 pm

Post Fri Jul 27, 2018 7:17 pm

Re: Serviio on Synology STOPPED since last DSM Update

JesseBlue78 wrote:Hello,
i have exact the same Problem on a DS216+II since last DSM update.

Okay...... Thanks for your reply JesseBlue78. Hope someone could help?!? :oops:
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bgaherty

Serviio newbie

Posts: 9

Joined: Mon May 13, 2013 10:48 pm

Post Fri Jul 27, 2018 8:25 pm

Re: Serviio on Synology STOPPED since last DSM Update

I am having the same issue with my DS916+...just stopped working. Synology seems to think it is because I have 2 LAN connections, but I have had those since day 1, with no issues.
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thatfellow

Serviio newbie

Posts: 7

Joined: Sat Mar 23, 2013 11:51 am

Post Fri Jul 27, 2018 11:43 pm

Re: Serviio on Synology STOPPED since last DSM Update

Same issue on DS1817+
When I try to manually run serviio from DSM package center, the button option changes from Run to install then back to run but nothing happens.
the Log only shows:
  Code:
2018-07-27 22:51:57,000 Starting Serviio
Unrecognized option: --add-modules
Error: Could not create the Java Virtual Machine.
Error: A fatal exception has occurred. Program will exit.


This happened immediately after DSM 6.2-23739 Update 2.

I have reinstalled Serviio & latest official Java, No change.
Something in the last DSM update has broke the serviio install.
Hope someone can help. I had just updated to Pro version.
One that note, I am surprised to see so few posts on this topic, is it only the upgraded Pro version that is affected?
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bgaherty

Serviio newbie

Posts: 9

Joined: Mon May 13, 2013 10:48 pm

Post Sat Jul 28, 2018 12:53 am

Re: Serviio on Synology STOPPED since last DSM Update

Same with me. Did a complete reinstall and still nothing...and using the pro-version.
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JesseBlue78

Serviio newbie

Posts: 3

Joined: Fri Jul 27, 2018 5:55 pm

Post Sat Jul 28, 2018 11:10 am

Re: Serviio on Synology STOPPED since last DSM Update

thatfellow wrote:Same issue on DS1817+
When I try to manually run serviio from DSM package center, the button option changes from Run to install then back to run but nothing happens.
the Log only shows:
  Code:
2018-07-27 22:51:57,000 Starting Serviio
Unrecognized option: --add-modules
Error: Could not create the Java Virtual Machine.
Error: A fatal exception has occurred. Program will exit.


This happened immediately after DSM 6.2-23739 Update 2.

I have reinstalled Serviio & latest official Java, No change.
Something in the last DSM update has broke the serviio install.
Hope someone can help. I had just updated to Pro version.
One that note, I am surprised to see so few posts on this topic, is it only the upgraded Pro version that is affected?


exact the same to me
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bgaherty

Serviio newbie

Posts: 9

Joined: Mon May 13, 2013 10:48 pm

Post Sat Jul 28, 2018 5:27 pm

Re: Serviio on Synology STOPPED since last DSM Update

So is there anyone that can help...or is this a dead thread/forum?
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Airborne1

Serviio newbie

Posts: 10

Joined: Tue Jul 24, 2018 4:13 pm

Post Mon Jul 30, 2018 11:24 am

Re: Serviio on Synology STOPPED since last DSM Update

bgaherty wrote:So is there anyone that can help...or is this a dead thread/forum?


Maybe the user "patters" can help. But he hasn't been online for about 2 weeks, probably on a holiday.

See: https://pcloadletter.co.uk/2012/01/25/s ... o-package/

Post author is patters.

I have already posted this issue in his support thread: viewtopic.php?f=14&t=3311&start=320
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Saintsan

Serviio newbie

Posts: 1

Joined: Thu Aug 02, 2018 11:23 am

Post Thu Aug 02, 2018 11:25 am

Re: Serviio on Synology STOPPED since last DSM Update

Have the same problem. Tried installing today on Synology 416play and cannot start serviio at all.
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Airborne1

Serviio newbie

Posts: 10

Joined: Tue Jul 24, 2018 4:13 pm

Post Thu Aug 02, 2018 11:44 am

Re: Serviio on Synology STOPPED since last DSM Update

My guess is that an update of the Java SE Embedded 8 packet is needed, to support the latest version 181. The current packet installs 171...
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thatfellow

Serviio newbie

Posts: 7

Joined: Sat Mar 23, 2013 11:51 am

Post Sat Aug 04, 2018 7:10 pm

Re: Serviio on Synology STOPPED since last DSM Update

I went through the issue with Synology support.
Not exactly the most helpful reply but at lease we know that this is Serviio's problem to solve.



  Code:
Hi

Thank you for contacting Synology Support.

Unfortunately Serviio is not an officially supported package for Synology and is not available on the default Package Center. As such we are unable to provide assistance with installing this application, for this particular issue, we can only recommend to contact the developer of the package to request assistance with installation, or to submit the application to Synology for addition to the Package Center to be officially available for our devices.

Best Regards
Craig

Technical Support
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Airborne1

Serviio newbie

Posts: 10

Joined: Tue Jul 24, 2018 4:13 pm

Post Sat Aug 04, 2018 7:45 pm

Re: Serviio on Synology STOPPED since last DSM Update

thatfellow wrote:I went through the issue with Synology support.
Not exactly the most helpful reply but at lease we know that this is Serviio's problem to solve.



  Code:
Hi

Thank you for contacting Synology Support.

Unfortunately Serviio is not an officially supported package for Synology and is not available on the default Package Center. As such we are unable to provide assistance with installing this application, for this particular issue, we can only recommend to contact the developer of the package to request assistance with installation, or to submit the application to Synology for addition to the Package Center to be officially available for our devices.

Best Regards
Craig

Technical Support



Ack, got a similar answer to my ticket.

I wonder, is there an official Synology NAS support by Serviio?
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bgaherty

Serviio newbie

Posts: 9

Joined: Mon May 13, 2013 10:48 pm

Post Sat Aug 04, 2018 9:56 pm

Re: Serviio on Synology STOPPED since last DSM Update

thatfellow wrote:I went through the issue with Synology support.
Not exactly the most helpful reply but at lease we know that this is Serviio's problem to solve.



  Code:
Hi

Thank you for contacting Synology Support.

Unfortunately Serviio is not an officially supported package for Synology and is not available on the default Package Center. As such we are unable to provide assistance with installing this application, for this particular issue, we can only recommend to contact the developer of the package to request assistance with installation, or to submit the application to Synology for addition to the Package Center to be officially available for our devices.

Best Regards
Craig

Technical Support


I received the exact same message. You would think if they developed the app for synology, they would support it. Is there any other way to get Serviio reps to respond...other than this forum?
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atc98092

User avatar

DLNA master

Posts: 2894

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Sun Aug 05, 2018 1:43 am

Re: Serviio on Synology STOPPED since last DSM Update

The Serviio author does not create the versions for NAS devices. Third parties provide the versions for the NAS devices. I don't know who was responsible for the Synology version, but I do know user Patters provides some NAS support.

Yes, this forum is the only place for user support. Zip is the (only) developer, but as I said he isn't responsible for the NAS versions.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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zip

User avatar

Serviio developer / Site Admin

Posts: 16875

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Mon Aug 06, 2018 1:48 pm

Re: Serviio on Synology STOPPED since last DSM Update

I'll ping patters to see if he can help.
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Airborne1

Serviio newbie

Posts: 10

Joined: Tue Jul 24, 2018 4:13 pm

Post Mon Aug 06, 2018 3:32 pm

Re: Serviio on Synology STOPPED since last DSM Update

zip wrote:I'll ping patters to see if he can help.


OK thanks! :-)
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Charles Francis H.

Streaming enthusiast

Posts: 24

Joined: Tue Mar 15, 2016 4:17 pm

Post Tue Aug 07, 2018 7:26 pm

Re: Serviio on Synology STOPPED since last DSM Update

zip wrote:I'll ping patters to see if he can help.

Thank you zip!! If we can do anything to help you, patters or anybody else to solve the problem, let us know. E.g. logfiles, see my other thread http://forum.serviio.org/viewtopic.php?f=5&t=24651&p=118378#p118378 - I would provide logs for research but don't know where to get them from telnet console...
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patters

User avatar

DLNA master

Posts: 1264

Joined: Sat Oct 09, 2010 3:51 pm

Location: London, UK

Post Fri Aug 10, 2018 9:35 am

Re: Serviio on Synology STOPPED since last DSM Update

This is strange because my DS214play is running that same DSM version with no problems. The issue for you guys seems to be that the Java executable will no longer start. I wonder if this is a 32/64bit issue – perhaps the Synology developers have made a change that is preventing the 32bit Java Embedded from running. The CPU in my NAS is unique in that it’s a 32bit only chip (so maybe that’s why it still works), whereas pretty much every single other Intel Syno runs a 64bit build of Linux. I will update the Java package with a 32/64bit selection for Intel x64 capable CPUs. Let’s see if that fixes it.

If it's Java that won't start, even with the Synology-published Java package, then it should be supported by Synology since that's a first party package. Test this by removing my Java Embedded package, installing the Syno one and then running "java -version" in an SSH session. If it fails to run then that is most certainly something Synology should be supporting.
PS4 | Bravia KDL-32V5500 | Xbox One S | Synology DS214play
Serviio 1.9.2 package for Synology NAS - with hardware transcoding support!
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