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Serviio on Synology STOPPED since last DSM Update
Posted:
Tue Jul 24, 2018 9:55 pmby Charles Francis H.
Hello,
I'm using Serviio Pro long time on Syno DS916 but since todays Syno DSM Update Serviio permanently is "stopped". Clicking "Run" does not help.
Servvio version installed: 1.9.2-0035
DSM version: 6.2-23739 Update 2
Java version: 1.8.0_171-0047
Tried to reinstall Serviio without any change. Is this an actual problem?
Thanks a lot!!
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Thu Jul 26, 2018 10:00 pmby Charles Francis H.
Does nobody has an idea? Could I activate a logging or anything else to post here for some details to be analyzed?
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Fri Jul 27, 2018 5:59 pmby JesseBlue78
Hello,
i have exact the same Problem on a DS216+II since last DSM update.
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Fri Jul 27, 2018 7:17 pmby Charles Francis H.
JesseBlue78 wrote:Hello,
i have exact the same Problem on a DS216+II since last DSM update.
Okay...... Thanks for your reply JesseBlue78. Hope someone could help?!?
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Fri Jul 27, 2018 8:25 pmby bgaherty
I am having the same issue with my DS916+...just stopped working. Synology seems to think it is because I have 2 LAN connections, but I have had those since day 1, with no issues.
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Fri Jul 27, 2018 11:43 pmby thatfellow
Same issue on DS1817+
When I try to manually run serviio from DSM package center, the button option changes from Run to install then back to run but nothing happens.
the Log only shows:
- Code:
2018-07-27 22:51:57,000 Starting Serviio
Unrecognized option: --add-modules
Error: Could not create the Java Virtual Machine.
Error: A fatal exception has occurred. Program will exit.
This happened immediately after DSM 6.2-23739 Update 2.
I have reinstalled Serviio & latest official Java, No change.
Something in the last DSM update has broke the serviio install.
Hope someone can help. I had just updated to Pro version.
One that note, I am surprised to see so few posts on this topic, is it only the upgraded Pro version that is affected?
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Sat Jul 28, 2018 12:53 amby bgaherty
Same with me. Did a complete reinstall and still nothing...and using the pro-version.
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Sat Jul 28, 2018 11:10 amby JesseBlue78
thatfellow wrote:Same issue on DS1817+
When I try to manually run serviio from DSM package center, the button option changes from Run to install then back to run but nothing happens.
the Log only shows:
- Code:
2018-07-27 22:51:57,000 Starting Serviio
Unrecognized option: --add-modules
Error: Could not create the Java Virtual Machine.
Error: A fatal exception has occurred. Program will exit.
This happened immediately after DSM 6.2-23739 Update 2.
I have reinstalled Serviio & latest official Java, No change.
Something in the last DSM update has broke the serviio install.
Hope someone can help. I had just updated to Pro version.
One that note, I am surprised to see so few posts on this topic, is it only the upgraded Pro version that is affected?
exact the same to me
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Sat Jul 28, 2018 5:27 pmby bgaherty
So is there anyone that can help...or is this a dead thread/forum?
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Mon Jul 30, 2018 11:24 amby Airborne1
bgaherty wrote:So is there anyone that can help...or is this a dead thread/forum?
Maybe the user "patters" can help. But he hasn't been online for about 2 weeks, probably on a holiday.
See:
https://pcloadletter.co.uk/2012/01/25/s ... o-package/Post author is patters.
I have already posted this issue in his support thread:
viewtopic.php?f=14&t=3311&start=320
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Thu Aug 02, 2018 11:25 amby Saintsan
Have the same problem. Tried installing today on Synology 416play and cannot start serviio at all.
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Thu Aug 02, 2018 11:44 amby Airborne1
My guess is that an update of the Java SE Embedded 8 packet is needed, to support the latest version 181. The current packet installs 171...
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Sat Aug 04, 2018 7:10 pmby thatfellow
I went through the issue with Synology support.
Not exactly the most helpful reply but at lease we know that this is Serviio's problem to solve.
- Code:
Hi
Thank you for contacting Synology Support.
Unfortunately Serviio is not an officially supported package for Synology and is not available on the default Package Center. As such we are unable to provide assistance with installing this application, for this particular issue, we can only recommend to contact the developer of the package to request assistance with installation, or to submit the application to Synology for addition to the Package Center to be officially available for our devices.
Best Regards
Craig
Technical Support
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Sat Aug 04, 2018 7:45 pmby Airborne1
thatfellow wrote:I went through the issue with Synology support.
Not exactly the most helpful reply but at lease we know that this is Serviio's problem to solve.
- Code:
Hi
Thank you for contacting Synology Support.
Unfortunately Serviio is not an officially supported package for Synology and is not available on the default Package Center. As such we are unable to provide assistance with installing this application, for this particular issue, we can only recommend to contact the developer of the package to request assistance with installation, or to submit the application to Synology for addition to the Package Center to be officially available for our devices.
Best Regards
Craig
Technical Support
Ack, got a similar answer to my ticket.
I wonder, is there an official Synology NAS support by Serviio?
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Sat Aug 04, 2018 9:56 pmby bgaherty
thatfellow wrote:I went through the issue with Synology support.
Not exactly the most helpful reply but at lease we know that this is Serviio's problem to solve.
- Code:
Hi
Thank you for contacting Synology Support.
Unfortunately Serviio is not an officially supported package for Synology and is not available on the default Package Center. As such we are unable to provide assistance with installing this application, for this particular issue, we can only recommend to contact the developer of the package to request assistance with installation, or to submit the application to Synology for addition to the Package Center to be officially available for our devices.
Best Regards
Craig
Technical Support
I received the exact same message. You would think if they developed the app for synology, they would support it. Is there any other way to get Serviio reps to respond...other than this forum?
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Sun Aug 05, 2018 1:43 amby atc98092
The Serviio author does not create the versions for NAS devices. Third parties provide the versions for the NAS devices. I don't know who was responsible for the Synology version, but I do know user Patters provides some NAS support.
Yes, this forum is the only place for user support. Zip is the (only) developer, but as I said he isn't responsible for the NAS versions.
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Mon Aug 06, 2018 1:48 pmby zip
I'll ping patters to see if he can help.
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Mon Aug 06, 2018 3:32 pmby Airborne1
zip wrote:I'll ping patters to see if he can help.
OK thanks!
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Tue Aug 07, 2018 7:26 pmby Charles Francis H.
zip wrote:I'll ping patters to see if he can help.
Thank you zip!! If we can do anything to help you, patters or anybody else to solve the problem, let us know. E.g. logfiles, see my other thread
http://forum.serviio.org/viewtopic.php?f=5&t=24651&p=118378#p118378 - I would provide logs for research but don't know where to get them from telnet console...
Re: Serviio on Synology STOPPED since last DSM Update
Posted:
Fri Aug 10, 2018 9:35 amby patters
This is strange because my DS214play is running that same DSM version with no problems. The issue for you guys seems to be that the Java executable will no longer start. I wonder if this is a 32/64bit issue – perhaps the Synology developers have made a change that is preventing the 32bit Java Embedded from running. The CPU in my NAS is unique in that it’s a 32bit only chip (so maybe that’s why it still works), whereas pretty much every single other Intel Syno runs a 64bit build of Linux. I will update the Java package with a 32/64bit selection for Intel x64 capable CPUs. Let’s see if that fixes it.
If it's Java that won't start, even with the Synology-published Java package, then it should be supported by Synology since that's a first party package. Test this by removing my Java Embedded package, installing the Syno one and then running "java -version" in an SSH session. If it fails to run then that is most certainly something Synology should be supporting.