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File not supported message comes up while viewing video

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knollyb

Serviio newbie

Posts: 3

Joined: Thu Sep 13, 2018 1:21 pm

Post Thu Sep 13, 2018 5:22 pm

File not supported message comes up while viewing video

I have been running Serviio Pro v 1.9.2 successfully on my Sharp Smart TV for the past few months. Within recent times I continue to experience "file not-supported" message in the middle of viewing a video and the video (mp4) crashes. Any assistance would be greatly appreciated.....
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atc98092

User avatar

DLNA master

Posts: 2762

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Thu Sep 13, 2018 6:14 pm

Re: File not supported message comes up while viewing video

Is this a Roku TV, or does Sharp have other versions of connected TVs? What TV model number? What profile is assigned in the Serviio console?
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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knollyb

Serviio newbie

Posts: 3

Joined: Thu Sep 13, 2018 1:21 pm

Post Thu Sep 13, 2018 10:32 pm

Re: File not supported message comes up while viewing video

1. It is not a Roku TV
2. The tv is a Sharp FHD 50 1080p Smart TV
3. Profile assigned to Serviio console: Sharp Aquos
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atc98092

User avatar

DLNA master

Posts: 2762

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Thu Sep 13, 2018 10:58 pm

Re: File not supported message comes up while viewing video

Thanks for that. Next question: is it only with a single video, or with multiple videos? Please provide the media information for a problem file. See the link in my sig to see how to get the media information.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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knollyb

Serviio newbie

Posts: 3

Joined: Thu Sep 13, 2018 1:21 pm

Post Fri Sep 14, 2018 7:02 pm

Re: File not supported message comes up while viewing video

1. It happens with multiple videos, they would play for awhile and then freeze before the message comes on....
2. I have followed your advise and have copied part of a log file which I have attached. Thank you!
Attachments
Sample Log.txt
(19.23 KiB) Downloaded 2 times

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