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Solution to 30 minute disconnect problem (v1.2.1)

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pcbrand

Serviio newbie

Posts: 6

Joined: Sat Aug 13, 2011 4:58 pm

Post Wed Jul 17, 2013 1:29 am

Re: Solution to 30 minute disconnect problem (v1.2.1)

Folks - this might be a shot in the dark but if nothing else changed in your config and suddenly doesn't work like before then it might be worthwhile to check if your security software (Anti virus, firewall, etc.) is blocking something. This stuff usually gets updated automatically without user intervention...

I had Kaspersky in my old media server configuration and after some updates (I suspect when they updated the executable not just the virus definition files) it would erroneously flag my TV as a network DDOS attack on the media server PC and block it from connecting to the media server. The network DDOS protection was a bit too sensitive :-)
I had to manually go into the Kaspersky and allow for that connection.

Hope this helps someone here.
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milansmart

Serviio newbie

Posts: 7

Joined: Wed Aug 01, 2012 10:28 pm

Post Tue Aug 13, 2013 7:21 am

Re: Solution to 30 minute disconnect problem (v1.2.1)

Hi, seems like the new version 1.3 solved the problem for me. Thanks. :)
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Koramchad

User avatar

Serviio newbie

Posts: 10

Joined: Wed Aug 21, 2013 2:24 pm

Post Wed Aug 21, 2013 2:57 pm

Re: Solution to 30 minute disconnect problem (v1.2.1)

I'm stuck with this problem on a Synology NAS with Serviio 1.2.1...
Any ideas on how to fix this? I'm desperate!

Thanks
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woam

Serviio newbie

Posts: 1

Joined: Fri Sep 20, 2013 9:12 am

Post Fri Sep 20, 2013 9:14 am

Re: Solution to 30 minute disconnect problem (v1.2.1)

Hi,
I don't speak English well then I am going to make the shortest possible, and sorry if this solution was already given :

I solved the problem of disconnected by modifying the path of the temporary files in tab : Delivery / Transcoding / transcoded files location.
Indeed, during the reading of files .mkv the space for the created temporary file was insufficient on the partition chosen by default (C:/Windows/temp) and Serviio stopped.
(The file log of serviio indicates : av_interleaved_write_frame(): No space left on device)

I then simply indicated a folder on a partition having more free space, and it works.

Maybe that it can help somebody.

Big thanks for your work and this very useful tool
:)
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Xmantium

User avatar

DLNA master

Posts: 1418

Joined: Sat Jul 23, 2011 2:12 pm

Location: Manchester, UK

Post Fri Nov 08, 2013 8:39 pm

Re: Solution to 30 minute disconnect problem (v1.2.1)

I got fed up on my TV disconnecting but my Xbox 360/PS3 never did this so thought its a TV wifi hardware problem.

I bought this instead - http://www.netgear.co.uk/N900
And never had a disconnection since day one, two months now and not one disconnect.
Probably it works better as i have a Netgear Router. Just search for Ethernet bridge.

Image

This hardware also uses the faster 450mps N Wifi which upgrades my slow PS3 slow wireless G connection so no buffer issues too!! :D

You can connect upto 4 ethernet devices to work well for Serviio.
Sony Bravia 2010 52NX803 - Sony PS3 - Xbox 360
Serviio running on QNAP NAS 639 Pro - 1.6 Intel Dual Core - 2GB RAM and QNAP NAS 121 - 2Ghz ARM Marvell - 1GB RAM
Console using ServiiDroid for Android, ServiiMetro and ServiiWP for Windows Phone and WebUI for iOS
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monashek

Serviio newbie

Posts: 3

Joined: Fri Nov 15, 2013 8:43 am

Post Mon Dec 09, 2013 3:12 pm

Re: Solution to 30 minute disconnect problem (v1.2.1)

I have the same problem. Local files and Online RSS/Atom feed played perfectly. Web Resources interrupted play after 23 minutes. Who can help me?
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zip

User avatar

Serviio developer / Site Admin

Posts: 16324

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Tue Dec 10, 2013 5:05 pm

Re: Solution to 30 minute disconnect problem (v1.2.1)

monashek wrote:I have the same problem. Local files and Online RSS/Atom feed played perfectly. Web Resources interrupted play after 23 minutes. Who can help me?

That is probably related to the feed source / conection quality / content quality. As all your other streaming doesn't have any problems.
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gphvid

Serviio newbie

Posts: 2

Joined: Sun May 27, 2012 7:21 pm

Post Mon Dec 30, 2013 12:31 pm

Re: Solution to 30 minute disconnect problem (v1.2.1)

I'm running a WD router and I am now with the last two versions of Serviio getting disconnects while playing out video files from my computer (Win7) through my router to my DirecTV DVR HR-21. Everything plays great and then ti playback stops and there is a freeze of the last frame of video, and then a message comes up saying the steam stopped. The DVR then goes back to whatever channel it is tuned to. When I try to replay the file, I get a message saying the file is unaccessible. I try another file and it loads and plays ok. I then stop and try the file that had the disconnect and it will play out now but the quit again after 30 minutes. Frustrating, especially when trying to watch a 42-minute episode...

I have gone through the settings listed in the topic link above and that did not help. Any ideas?
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ncstone

Serviio newbie

Posts: 12

Joined: Mon Aug 26, 2013 11:30 pm

Post Mon Feb 03, 2014 9:32 am

Re: Solution to 30 minute disconnect problem (v1.2.1)

Hello,

I have had a look at my router settings which is a talktalk HG533 and cant find any multicasting options I have attached my DLNA settings and IGMP can anyone tell me if IGMP V3 could be the issue? My router has options to change it to V1/V2 not sure if this would make a difference, I also could not find any option for IPv6.

Cheers
Attachments
IGMP.JPG
IGMP Settings
IGMP.JPG (22.08 KiB) Viewed 8958 times
DLNA.JPG
DLNA Settings
DLNA.JPG (18.1 KiB) Viewed 8958 times
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pcbrand

Serviio newbie

Posts: 6

Joined: Sat Aug 13, 2011 4:58 pm

Post Tue Feb 11, 2014 4:57 pm

Re: Solution to 30 minute disconnect problem (v1.2.1)

I haven't played with IGMP myself, but if I understand the protocol correctly it is used to manage multiple multicast groups on a network, I never really needed something like this with my small home network.

I could be wrong but it seems like your devices need to be part of the same IGMP group in order to participate in or listen to multicast with each other...
IGMP is a router protocol so I am not sure if your non-router devices need to be "IGMP aware" in order to properly participate or it is just enough for the router to manage it, however based on how IGMP is implemented on your router it could actually be filtering out some devices on your network by having them in groups.

What happens if you turn IGMP off?

Alternatively - if IGMP membership is user configurable on the router you could manually add all of your devices to the same IGMP group and that should work.

If you have additional routers on the network - they really should be IGMP aware in order to work properly.
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ADHAM

Serviio newbie

Posts: 9

Joined: Tue Jul 15, 2014 8:16 am

Post Thu Aug 21, 2014 8:52 pm

Re: Solution to 30 minute disconnect problem (v1.2.1)

You would think that this problem was solved after 3 years, but it is still there.
Some times works for 3 - 4 hours and then sometimes it goes off every 3-10 min. and it is just Serviio all other works fine. Did all the settings.
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gratzielu

Serviio newbie

Posts: 1

Joined: Wed Feb 11, 2015 8:00 pm

Post Wed Feb 11, 2015 8:11 pm

Re: Solution to 30 minute disconnect problem (v1.2.1)

I had the same problem and after digging on other forums I realized it was a power management problem of the PC. First of all, to my surprise, it seems like the concepts of "sleeping" and "hard disk off" are 2 different things (on Win 7). It seems that even though Serviio prevents the PC from sleeping, it can't prevent the hard disk from turning itself off after 20 minutes of inactivity. So when I looked at the power management settings, I saw that I had it configured to never sleep when the cable was plugged in. But when I clicked on advanced power settings, I had a setting to turn hard disk off after 20 minutes of inactivity. I changed that to "Never" and no more disconnections since then.
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kiskouli

Serviio newbie

Posts: 9

Joined: Sun Feb 15, 2015 10:53 pm

Post Sun Feb 15, 2015 11:01 pm

Re: Solution to 30 minute disconnect problem (v1.2.1)

hi all,
Facing also the pb in object...
I'm using a Ds415+ with ps3 (serviio 1.4.1.2 - dsm 5.1), and after about 20-30mn, the flow is broken.
Having a look in the logs:
2015-02-15 21:28:10,198 WARN [ProcessExecutor] Process /volume1/@appstore/Serviio/bin/ffmpeg has a return code of 1! This is a possible error. Detailed output follows.
frame= 8707 fps=5804 q=-1.0 size= 221052kB time=00:05:48.35 bitrate=5198.4kbits/s
frame=11260 fps=5630 q=-1.0 size= 293939kB time=00:07:30.52 bitrate=5344.7kbits/s
frame=14741 fps=5896 q=-1.0 size= 356875kB time=00:09:49.69 bitrate=4957.7kbits/s
frame=16773 fps=5080 q=-1.0 size= 430368kB time=00:11:11.04 bitrate=5253.9kbits/s
av_interleaved_write_frame(): No space left on device

Seems indeed there is a space pb... The transcoding folder refers to var/@tmp... Seems this one could have insufficient space in it...
So, how to solve this pb?
1) possible to raise the size of /var/@tmp at a good level? (how?)
2) refer to another folder with the good permissions?

regards
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zip

User avatar

Serviio developer / Site Admin

Posts: 16324

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Tue Feb 17, 2015 1:55 pm

Re: Solution to 30 minute disconnect problem (v1.2.1)

I think the Synology build uses a different temp folder than the default one, to give it more space. Otherwise you can change the temp transcoding folder in the console anyway.
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kiskouli

Serviio newbie

Posts: 9

Joined: Sun Feb 15, 2015 10:53 pm

Post Thu Feb 19, 2015 9:13 am

Re: Solution to 30 minute disconnect problem (v1.2.1)

Thank's for reply zip!
Had a look again to how to from patters, saying to refer to /volume1/@tmp (don't know why it was pointing to /var/@tmp), and since it seems to be ok
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summera

Serviio newbie

Posts: 3

Joined: Fri May 08, 2015 6:51 am

Post Fri May 08, 2015 6:56 am

Re: Solution to 30 minute disconnect problem (v1.2.1)

Thank you! and I was getting so desperate with this issue.
Introduction of Netgear WNDR3700 router
Faster WiFi speedS - up to 600 Mbps
Improves WiFi range for medium to large homes
Wirelessly access and share USB devices (printers, hard drives etc.)
Netgear genie app for computers, tablets and smartphones
Samsung Galaxy S6 case
Samsung Galaxy S6 edge case
Last edited by summera on Mon May 11, 2015 9:24 am, edited 1 time in total.
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bagz

Serviio newbie

Posts: 2

Joined: Sat May 02, 2015 11:48 am

Post Sun May 10, 2015 9:43 am

Re: Solution to 30 minute disconnect problem (v1.2.1)

After three weeks of trying all the router settings in this post, trying cabled 5ghz, 2.4 ghz, downgrading to 1.5 then 1.3.1, re installing Java, trial and error with different startup devices, removing all devices except the LG tv and the streaming device I am giving up.

I have used Serviio for 5-7 years (somewhere in between) and had no problems but after upgrading to 1.5.2 with no network changes it keeps now dropping off constantly some changes have made the drop offs more often and sometimes it seems around the 30 minute mark.

I am an IT senior consultant and am pretty sure that this is a fundamental flaw in the Serviio product code. Maybe the changes in this post have helped work around a problem for some people but I feel an undercurrent or an issue with the product exists. At the very least some mechanism is required that does not currently exist should be telling us where the core disassociation or drop off exists.

I have today installed Plex and everything is working normally again with my network, router, firewall and switch all back to where they were before the upgrade to 1.5.2.

I recommend anyone that has this problem to try Flex as it works.

Signing off from Serviio unfortunately frustrated.
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addseo2015

Serviio newbie

Posts: 1

Joined: Wed May 20, 2015 3:07 am

Post Wed Jun 17, 2015 8:51 am

Re: Solution to 30 minute disconnect problem (v1.2.1)

Glad to see your solution.
Thanks for posting the interesting info.
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Fender_st

Serviio newbie

Posts: 2

Joined: Mon Jun 22, 2015 5:26 pm

Post Fri Jun 26, 2015 11:28 am

Re: Solution to 30 minute disconnect problem (v1.2.1)

bagz wrote:After three weeks of trying all the router settings in this post, trying cabled 5ghz, 2.4 ghz, downgrading to 1.5 then 1.3.1, re installing Java, trial and error with different startup devices, removing all devices except the LG tv and the streaming device I am giving up.

Signing off from Serviio unfortunately frustrated.


Same here, I've tried everything. I think SERVIIO is a very good server, but I'm fed up with this 30 minutes issue.

Moving to "the other media server ".
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toasted

Serviio newbie

Posts: 6

Joined: Fri Apr 10, 2015 6:57 am

Post Tue Jul 07, 2015 2:13 pm

Re: Solution to 30 minute disconnect problem (v1.2.1)

Try to bind the network interface to a IP manually.. This worked for me...
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