No sound in version 1.7

I have no sound for most videos in MediaBrowser with version 1.7, both in Safari and IE on Windows 7.
Uninstalling and reinstalling version 1.6.1 did the trick.

[DenyAll]

I had this during beta testing (I was the only one as far as I know), but for me it fixed itself after the initial library refresh/rebuild is completed. So its simply a matter of waiting - either monitor your CPU usage or your log to tell when the refresh is complete.

Until the initial library refresh was complete, I saw some weird things with video's that wouldn't play (when they did previously), audio missing and stuttering (due to high CPU during the update).

Thanks, I’l try again then.

Hi, i have the same problem. I do the 1.7 update and then in mediabrower every video haven't sound On the tv the audio is ok.


I did the update and does not uninstall and reinstall (as they explain faq to don't lose settings and library)

Sorry for my bad english

[zip]

Did you wait for the library to update?

I upgraded yesterday and today there is still the problem (my server is on 24/7), I believe that now the library update is finished ... (I used "Force refresh" in the library section, it is correct?)


EDIT:
WOW WOW WOW, I'm at work and I tried to log in Mediabrowser through vpn, I did a test and the problem seems solved.In the afternoon I try at home, for now, thanks for the tip

PS: Another question

I have a line with 1 Mbit in upload, how can I change the profile so that the videos are lowered for a resolution? If I select low video resolution is still jerky, I have to further lower resolution and bitrate

[zip]

In application-profiles.xml, profile flv_player, there are a list of qualities and transcoding settings. you can lower bitrate and resolution.

Having this problem in 1.8 (possibly since 1.7 as its only my mum who normally uses Serviio) and its been three days since I forced a refresh of the library, still no sound.

Not sure why but it seems its firing up ffmpeg with no audio option, I can't see anything obvious in the debug log to explain why.

  Code:

2016-12-16 18:52:05,938 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.3
2016-12-16 18:52:05,940 DEBUG [ResourceDeliveryProcessor] Resource request accepted. Using client 'Identifier=192.168.1.3, Profile=Sony BDP-Sx70/SMP-N100 (2010), Name=Sony BD Player / SMP'
2016-12-16 18:52:05,940 DEBUG [ResourceDeliveryProcessor] Request for resource 88124 and type 'MEDIA_ITEM' received
2016-12-16 18:52:05,940 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 88124 (local)
2016-12-16 18:52:05,940 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 88124)
2016-12-16 18:52:05,940 DEBUG [VideoDAOImpl] Reading a Video (id = 88124)
2016-12-16 18:52:05,940 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 88124, format AVC_TS_MP_SD_AC3_ISO and profile Sony BDP-Sx70/SMP-N100 (2010)
2016-12-16 18:52:05,941 DEBUG [AbstractAVTranscodingDeliveryEngine] Getting media info for transcoded version of file The.Big.Bang.Theory.S10E01.mkv
2016-12-16 18:52:05,941 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file "The.Big.Bang.Theory.S10E01.mkv": AVC_TS_MP_SD_AC3_ISO
2016-12-16 18:52:05,941 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 88124 (local)
2016-12-16 18:52:05,941 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 88124)
2016-12-16 18:52:05,941 DEBUG [VideoDAOImpl] Reading a Video (id = 88124)
2016-12-16 18:52:05,942 DEBUG [VideoDeliveryEngine] Delivering item '88124' for client 'Identifier=192.168.1.3, Profile=Sony BDP-Sx70/SMP-N100 (2010), Name=Sony BD Player / SMP'
2016-12-16 18:52:05,942 DEBUG [VideoDeliveryEngine] Delivering file 'The.Big.Bang.Theory.S10E01.mkv' using transcoding
2016-12-16 18:52:05,972 DEBUG [AbstractAVTranscodingDeliveryEngine] No suitable transcoding job exists yet, start one for client 'Identifier=192.168.1.3, Profile=Sony BDP-Sx70/SMP-N100 (2010), Name=Sony BD Player / SMP'
2016-12-16 18:52:05,974 DEBUG [FFMPEGWrapper] Invoking FFmpeg to transcode video file: /mnt/videos/TV/The Big Bang Theory/10/The.Big.Bang.Theory.S10E01.mkv
2016-12-16 18:52:05,974 DEBUG [ProcessExecutor] Starting ffmpeg -fflags +genpts -threads 2 -i /mnt/videos/TV/The Big Bang Theory/10/The.Big.Bang.Theory.S10E01.mkv -y -threads 2 -c:v copy -bsf:v h264_mp4toannexb -an -map 0:0 -sn -f mpegts /home/newsbin/tmp/Serviio/transcoding-temp-3d5a9ffb3af8fc8fa690b5dc7b8d4fa4.stf
2016-12-16 18:52:06,475 DEBUG [FileBasedTranscodingDeliveryStrategy] Sending transcoding stream
2016-12-16 18:52:06,476 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file "The.Big.Bang.Theory.S10E01.mkv": AVC_TS_MP_SD_AC3_ISO
2016-12-16 18:52:06,478 DEBUG [GETMethodProcessor] Stream entity has length: 50000000000
2016-12-16 18:52:06,478 DEBUG [ResourceTransportRequestHandler] Creating entity with chunked transfer
2016-12-16 18:52:06,478 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 200 OK, headers = [[Content-Type: video/vnd.dlna.mpeg-tts,Cache-control: no-cache,Connection: close,contentFeatures.dlna.org: DLNA.ORG_PN=MPEG_TS_SD_NA;DLNA.ORG_OP=10;DLNA.ORG_CI=1;DLNA.ORG_FLAGS=01500000000000000000000000000000,Date: Fri, 16 Dec 2016 18:52:06 GMT,realTimeInfo.dlna.org: DLNA.ORG_TLAG=*,Server: Linux, UPnP/1.0 DLNADOC/1.50, Serviio/1.8,TimeSeekRange.dlna.org: npt=0-1316/1316,transferMode.dlna.org: Streaming]]
2016-12-16 18:52:06,486 DEBUG [WebServer] I/O error: Broken pipe (Write failed)
2016-12-16 18:52:06,488 INFO  [PlaybackEventsManager] Playback of media item 88124 has started at 0% on Identifier=192.168.1.3, Profile=Sony BDP-Sx70/SMP-N100 (2010), Name=Sony BD Player / SMP
2016-12-16 18:52:06,587 DEBUG [ServiioHttpService] Incoming request from /192.168.1.3:57305: GET /resource/88124/MEDIA_ITEM/AVC_TS_MP_SD_AC3_ISO-1/ORIGINAL HTTP/1.1, headers = [Host: 192.168.1.253:8895,Accept: */*,TimeSeekRange.dlna.org: npt=0-,getcontentFeatures.dlna.org: 1,Pragma: getIfoFileURI.dlna.org,transferMode.dlna.org: Streaming,X-AV-Physical-Unit-Info: pa="Blu-ray Disc Player",X-AV-Client-Info: av=5.0; cn="Sony Corporation"; mn="Blu-ray Disc Player"; mv="2.0"]]
2016-12-16 18:52:06,587 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.3
2016-12-16 18:52:06,588 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.3
2016-12-16 18:52:06,588 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.3
2016-12-16 18:52:06,588 DEBUG [ResourceDeliveryProcessor] Resource request accepted. Using client 'Identifier=192.168.1.3, Profile=Sony BDP-Sx70/SMP-N100 (2010), Name=Sony BD Player / SMP'
2016-12-16 18:52:06,589 DEBUG [ResourceDeliveryProcessor] Request for resource 88124 and type 'MEDIA_ITEM' received
2016-12-16 18:52:06,589 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 88124 (local)
2016-12-16 18:52:06,589 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 88124)
2016-12-16 18:52:06,589 DEBUG [VideoDAOImpl] Reading a Video (id = 88124)
2016-12-16 18:52:06,589 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 88124, format AVC_TS_MP_SD_AC3_ISO and profile Sony BDP-Sx70/SMP-N100 (2010)
2016-12-16 18:52:06,589 DEBUG [AbstractAVTranscodingDeliveryEngine] Getting media info for transcoded version of file The.Big.Bang.Theory.S10E01.mkv
2016-12-16 18:52:06,590 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file "The.Big.Bang.Theory.S10E01.mkv": AVC_TS_MP_SD_AC3_ISO
2016-12-16 18:52:06,590 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 88124 (local)
2016-12-16 18:52:06,590 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 88124)
2016-12-16 18:52:06,590 DEBUG [VideoDAOImpl] Reading a Video (id = 88124)
2016-12-16 18:52:06,590 DEBUG [VideoDeliveryEngine] Delivering item '88124' for client 'Identifier=192.168.1.3, Profile=Sony BDP-Sx70/SMP-N100 (2010), Name=Sony BD Player / SMP'
2016-12-16 18:52:06,591 DEBUG [VideoDeliveryEngine] Delivering file 'The.Big.Bang.Theory.S10E01.mkv' using transcoding
2016-12-16 18:52:06,591 DEBUG [AbstractAVTranscodingDeliveryEngine] A suitable transcoding job already exists, re-use it for client 'Identifier=192.168.1.3, Profile=Sony BDP-Sx70/SMP-N100 (2010), Name=Sony BD Player / SMP'
2016-12-16 18:52:06,591 DEBUG [FileBasedTranscodingDeliveryStrategy] Sending transcoding stream
2016-12-16 18:52:06,591 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file "The.Big.Bang.Theory.S10E01.mkv": AVC_TS_MP_SD_AC3_ISO
2016-12-16 18:52:06,592 DEBUG [GETMethodProcessor] Stream entity has length: 50000000000
2016-12-16 18:52:06,592 DEBUG [ResourceTransportRequestHandler] Creating entity with chunked transfer
2016-12-16 18:52:06,592 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 200 OK, headers = [[Content-Type: video/vnd.dlna.mpeg-tts,Cache-control: no-cache,Connection: close,contentFeatures.dlna.org: DLNA.ORG_PN=MPEG_TS_SD_NA;DLNA.ORG_OP=10;DLNA.ORG_CI=1;DLNA.ORG_FLAGS=01500000000000000000000000000000,Date: Fri, 16 Dec 2016 18:52:06 GMT,realTimeInfo.dlna.org: DLNA.ORG_TLAG=*,Server: Linux, UPnP/1.0 DLNADOC/1.50, Serviio/1.8,TimeSeekRange.dlna.org: npt=0-1316/1316,transferMode.dlna.org: Streaming]]
2016-12-16 18:52:06,799 DEBUG [WebServer] I/O error: Broken pipe (Write failed)
2016-12-16 18:52:06,811 DEBUG [ServiioHttpService] Incoming request from /192.168.1.3:57306: HEAD /resource/88124/MEDIA_ITEM/AVC_TS_MP_SD_AC3_ISO-1/ORIGINAL HTTP/1.1, headers = [Host: 192.168.1.253:8895,Accept: */*,getcontentFeatures.dlna.org: 1,X-AV-Physical-Unit-Info: pa="Blu-ray Disc Player",X-AV-Client-Info: av=5.0; cn="Sony Corporation"; mn="Blu-ray Disc Player"; mv="2.0"]]
2016-12-16 18:52:06,811 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.3

[zip]

Can you post ffmpeg -i for the file?

  Code:

ffmpeg version 3.2.2 Copyright (c) 2000-2016 the FFmpeg developers
  built with gcc 6.2.1 (GCC) 20160916 (Red Hat 6.2.1-2)
  configuration: --arch=x86_64 --bindir=/usr/bin --datadir=/usr/share/ffmpeg --disable-debug --disable-static --disable-stripping --enable-avfilter --enable-avresample --enable-bzlib --enable-cuda --enable-cuvid --enable-libnpp --enable-doc --enable-fontconfig --enable-frei0r --enable-gnutls --enable-gpl --enable-iconv --enable-libass --enable-libbluray --enable-libcdio --enable-libdc1394 --enable-libebur128 --enable-libfdk-aac --enable-libfreetype --enable-libfribidi --enable-libgsm --enable-libkvazaar --enable-libmfx --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenh264 --enable-libopenjpeg --enable-libopus --enable-libpulse --enable-librtmp --enable-libschroedinger --enable-libsoxr --enable-libspeex --enable-libssh --enable-libtheora --enable-libtwolame --enable-libv4l2 --enable-libvo-amrwbenc --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxcb --enable-libxcb-shm --enable-libxcb-xfixes --enable-libxcb-shape --enable-libxvid --enable-libzvbi --enable-lzma --enable-nonfree --enable-openal --enable-opencl --enable-nvenc --enable-opengl --enable-postproc --enable-pthreads --enable-sdl2 --enable-shared --enable-version3 --enable-x11grab --enable-xlib --enable-zlib --extra-cflags='-I/usr/include/nvenc -I/usr/include/cuda' --incdir=/usr/include/ffmpeg --libdir=/usr/lib64 --mandir=/usr/share/man --optflags='-O2 -g -pipe -Wall -Werror=format-security -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector-strong --param=ssp-buffer-size=4 -grecord-gcc-switches -specs=/usr/lib/rpm/redhat/redhat-hardened-cc1 -m64 -mtune=generic' --prefix=/usr --shlibdir=/usr/lib64 --enable-runtime-cpudetect
  libavutil      55. 34.100 / 55. 34.100
  libavcodec     57. 64.101 / 57. 64.101
  libavformat    57. 56.100 / 57. 56.100
  libavdevice    57.  1.100 / 57.  1.100
  libavfilter     6. 65.100 /  6. 65.100
  libavresample   3.  1.  0 /  3.  1.  0
  libswscale      4.  2.100 /  4.  2.100
  libswresample   2.  3.100 /  2.  3.100
  libpostproc    54.  1.100 / 54.  1.100
Input #0, matroska,webm, from 'The.Big.Bang.Theory.S10E01.mkv':
  Metadata:
    encoder         : libebml v0.7.9 + libmatroska v0.8.1
    creation_time   : 2016-09-19T14:42:46.000000Z
  Duration: 00:21:56.65, start: 0.000000, bitrate: 871 kb/s
    Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709/unknown/unknown, progressive), 720x404, SAR 1:1 DAR 180:101, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc
    Stream #0:1: Audio: aac (LC), 48000 Hz, stereo, fltp (default)


As far as we can tell NO files are working that were before.

[zip]

What if you revert your ffmpeg to 3.0.2, or similar from the 3.0.x branch?

Its not ffmpeg at fault though, Serviio 1.8 is not asking ffmpeg to include the audio.

I just double checked, and 1.6.1 works fine with the same version of ffmpeg.

1.6.1:
2016-12-20 01:13:19,738 DEBUG [ProcessExecutor] Starting ffmpeg -fflags +genpts -threads 2 -i /mnt/videos/TV/The Big Bang Theory/10/The.Big.Bang.Theory.S10E01.mkv -y -threads 2 -c:v copy -bsf:v h264_mp4toannexb -c:a copy -map 0:0 -map 0:1 -sn -f mpegts /home/newsbin/tmp/Serviio/transcoding-temp-88124-bdp2010-ORIGINAL.stf

1.8:
2016-12-16 18:52:05,974 DEBUG [ProcessExecutor] Starting ffmpeg -fflags +genpts -threads 2 -i /mnt/videos/TV/The Big Bang Theory/10/The.Big.Bang.Theory.S10E01.mkv -y -threads 2 -c:v copy -bsf:v h264_mp4toannexb -an -map 0:0 -sn -f mpegts /home/newsbin/tmp/Serviio/transcoding-temp-3d5a9ffb3af8fc8fa690b5dc7b8d4fa4.stf

[zip]

There might be a problem with parsing the new ffmpeg output in regards to what was done between 1.6 and 1.8. So try the older ffmpeg first to see if it fixes it for you.

[DenyAll]

Has your library completely rebuilt (check the log)?

Going from 1.6 to 1.7 (and by extension, from 1.6 to 1.8) requires the library to be rebuilt. I believe during this rebuild Serviio is gathering all of the audio data in your media files - until this process is complete you see this sort of weird thing happening. At least, this is what I saw during the beta testing for 1.7.

Wait for your library to be re-built (and confirm by doing a forced refresh) and then re-test.

I forced a refresh and left it for 3 days.

[zip]

Ok, confirmed the FFmpeg should not be a problem.

Try clicking on Update video metadata on the Metadata tab, and then Force Refresh again.

Tried those things an hour ago, unfortunately it doesn't seem to have helped.

[zip]

Do you have any languages entered on the Languages tab?

No.

[zip]

can you enable detailed log, re-add the file (for example a copy with a different name) and post the log here?