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30 Min Disconnect Issue - Serviio v1.8 - Help please!!

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Thundercat

Serviio newbie

Posts: 3

Joined: Mon Mar 20, 2017 12:21 pm

Post Mon Mar 20, 2017 12:34 pm

30 Min Disconnect Issue - Serviio v1.8 - Help please!!

Hi All,

I've been using Serviio for a number of years with out any issues! Great product!!

But lately I have had the dreaded disconnect issue that has pop up. I have read the majority of all the comments in the previous threads on this website and others - to no affect.

I can' t be the only one having this 30 minute disconnect issue, I upgraded to v1.8 and is still happening.

I have a Samsung D8000 TV, which is connected via powerline to my router which is running at 100mb.

When the issue happens, I have to go into the TV settings, then connect via Wifi, for the Serviio source to come back up on the TV and then resume from where we left off. Likewise if it happens on the Wifi - I have to go into the TV settings and connected via wired, for the Serviio source to come back up. The other option is to reset the Serviio server and removal the Samsung TV instance in sources and allow Serviio to pick it up again.

I have noticed that the IP addresses of the Samsung TV on the Serviio console and the IP address on the network setting on the TV weren't the same?? only after resetting the Serviio server do the IP addresses align and we are able to get it working again. The Samsung C/D Series profile has been selected.

I would be very grateful if some one can offer some advice on how to resolve this issue... this is driving us nuts...

Thanks again in advance!
Last edited by Thundercat on Thu Mar 23, 2017 6:10 pm, edited 1 time in total.
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DenyAll

DLNA master

Posts: 1994

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Wed Mar 22, 2017 8:06 am

Re: 30 Min Disconnect Issue - Serviio v1.8 - Help please!!

I have noticed that the IP addresses of the Samsung TV on the Serviio console and the IP address on the network setting on the TV weren't the same?? only after resetting the Serviio server do the IP addresses align and we are able to get it working again. The Samsung C/D Series profile has been selected.
Try assigning static (or reserved) IP addresses for both your TV and the server Serviio is on. This is good practice anyway so even if it doesn't fix the issue it's a good place to start.

The easiest way is to do this in your router - usually in LAN Settings, Address Reservation or something similar (it depends on your router model).
DenyAll
Panasonic Viera CS610A | Panasonic Viera V20A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 7 | Serviio 1.8 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
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Thundercat

Serviio newbie

Posts: 3

Joined: Mon Mar 20, 2017 12:21 pm

Post Thu Mar 23, 2017 6:04 pm

Re: 30 Min Disconnect Issue - Serviio v1.8 - Help please!!

Thanks for getting back to me. I will take a look this evening and come back with any further updates.
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Thundercat

Serviio newbie

Posts: 3

Joined: Mon Mar 20, 2017 12:21 pm

Post Fri Mar 24, 2017 1:49 pm

Re: 30 Min Disconnect Issue - Serviio v1.8 - Help please!!

Hi, I am afraid it didn't resolve the issue.. 15 minutes into the movie, the message pops up to say that is disconnected.

I have gone into my router configuration and reserved the IP addresses, yet it still disconnects.. even quicker this time around.

I end up having to connect via Wifi to pick up the Serviio source.. this is not fun and getting rather annoying why this has happened after so many years of robust application.

Do I need to go back 1.6.1 ? to see if the problem exist there? or try some thing altogether different...

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