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'file not playable' error after watching mp4 for 60 minutes

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primodeelux

Serviio newbie

Posts: 4

Joined: Wed Nov 30, 2016 6:37 am

Location: Cumberland, Vancouver Island, BC, Canada

Post Tue Nov 14, 2017 5:06 am

'file not playable' error after watching mp4 for 60 minutes

Watching a mp4 file and after 60 minutes, suddenly stops. "File Not Playable. The file type might not be supported, the codec used for compression might not be supported, the file might be protected, or the file might be damaged or corrupt." Happens with several mp4 files. What's the solution?
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primodeelux

Serviio newbie

Posts: 4

Joined: Wed Nov 30, 2016 6:37 am

Location: Cumberland, Vancouver Island, BC, Canada

Post Wed Nov 15, 2017 3:36 am

Re: 'file not playable' error after watching mp4 for 60 minu

What other information do I need to provide? Or should I just delete Serviio and all associated folders and try a fresh installation?
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atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Wed Nov 15, 2017 11:28 am

Re: 'file not playable' error after watching mp4 for 60 minu

I have seen that happen before when I was not using the correct profile for my device, although I never made it that far into the video.

So, what is your player, and what profile did Serviio assign to it? You can see the profile assigned in the console on the Status tab. Some devices are not identified correctly, so it might be worth trying a different one. If it says Generic, then Serviio could not identify your player at all.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Mon Nov 20, 2017 10:24 am

Re: 'file not playable' error after watching mp4 for 60 minu

If the file is transcoded, check you have enough space in the transcoding folder.

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