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Movie with no sound on Roku

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buildup

Serviio newbie

Posts: 3

Joined: Mon Apr 16, 2018 7:37 pm

Post Mon Apr 16, 2018 8:19 pm

Movie with no sound on Roku

Hello,

I upgraded to Serviio Pro but I am using Serviio 1.4.1.2

The movies don't buffer on version 1.4.1.2

I have sound on some movies uploaded from Serviio to Roku; but
some movies don't have sound when uploaded to the Roku but they have sound
on the desktop computer.

Can this be fixed?

Can you please help?

  Code:
 General
Complete name                            : E:\Vuze Downloads\Maze.Runner.The.Death.Cure.2018.720p.BluRay.H264.AAC-RARBG\Maze.Runner.The.Death.Cure.2018.720p.BluRay.H264.AAC-RARBG.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 1.74 GiB
Duration                                 : 2 h 23 min
Overall bit rate                         : 1 730 kb/s
Movie name                               : Maze.Runner.The.Death.Cure.2018.720p.BluRay.H264.AAC-RARBG
Encoded date                             : UTC 2018-04-12 01:03:48
Tagged date                              : UTC 2018-04-12 01:03:48
Writing application                      : Lavf57.83.100
Comment                                  : Maze.Runner.The.Death.Cure.2018.720p.BluRay.H264.AAC-RARBG

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 2 h 23 min
Bit rate                                 : 1 500 kb/s
Width                                    : 1 280 pixels
Height                                   : 536 pixels
Display aspect ratio                     : 2.40:1
Frame rate mode                          : Constant
Frame rate                               : 23.976 (23976/1000) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.091
Stream size                              : 1.51 GiB (87%)
Writing library                          : x264 core 152 r2851M ba24899
Encoding settings                        : cabac=1 / ref=4 / deblock=1:-1:-1 / analyse=0x3:0x113 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-3 / threads=32 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=1500 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=31250 / vbv_bufsize=31250 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=3:1.00
Encoded date                             : UTC 2018-04-12 01:03:48
Tagged date                              : UTC 2018-04-12 01:03:48

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : mp4a-40-2
Duration                                 : 2 h 23 min
Bit rate mode                            : Constant
Bit rate                                 : 224 kb/s
Channel(s)                               : 2 channels
Channel(s)_Original                      : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 231 MiB (13%)
Language                                 : English
Default                                  : Yes
Alternate group                          : 1
Encoded date                             : UTC 2018-04-12 01:03:48
Tagged date                              : UTC 2018-04-12 01:03:48
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atc98092

User avatar

DLNA master

Posts: 2510

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Mon Apr 16, 2018 9:12 pm

Re: Movie with no sound on Roku

What Roku player are you using? The latest versions of Serviio have multiple Roku profiles that are developed for the newer players. Depending on your player, the new profiles might provide a better experience for you. Your version of Serviio is transcoding everything, even if it might not be necessary.

Are you plugged directly into the TV? If so, your TV might not support AAC audio. What model is it?

From the information about your media, it appears that your media should play without issue. Roku supports the codecs within your container. But again, if you are connected directly to your TV, it might not support AAC. Please provide the information listed above.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Roku 2 XS, 4, Ultra and Stick, Yamaha RX-V679 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

Enable debug logging Identify media file contents
<<

buildup

Serviio newbie

Posts: 3

Joined: Mon Apr 16, 2018 7:37 pm

Post Mon Apr 16, 2018 10:08 pm

Re: Movie with no sound on Roku

I am using Roku III

I am using "Hitachi" TV
Model#: L26D204

I am plugged directly into the Roku Player, with
Roku App : "The Roku Media Player".

I am not plugged directly into the TV.
<<

atc98092

User avatar

DLNA master

Posts: 2510

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Mon Apr 16, 2018 10:37 pm

Re: Movie with no sound on Roku

buildup wrote:I am using Roku III

I am using "Hitachi" TV
Model#: L26D204

I am plugged directly into the Roku Player, with
Roku App : "The Roku Media Player".

I am not plugged directly into the TV.


I'm not following you. You are using Roku Media Player. Check. You are not plugged directly into the TV. Check. Then what is the Roku plugged into? A receiver? What model?

I looked up the specs for your TV, and I doubt the AAC audio is supported, although it doesn't specifically list what is supported. I'm not certain the Roku profile in your version of Serviio will transcode AAC audio, since Roku supports it. But the Roku cannot convert it to something your TV would support.

The Roku 3 (two models, 4200 and 4230) should have sufficient power to play HD content without requiring transcoding or bitrate throttling. However, it is a 3rd generation model, and they are now on the 6th generation. But if it still works well for you, no problem.

Are you using wireless, or is the Roku connected via Ethernet to your network? Doesn't mean anything for your audio issue, but might be something that caused you to have buffering issues in the past.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Roku 2 XS, 4, Ultra and Stick, Yamaha RX-V679 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

Enable debug logging Identify media file contents
<<

buildup

Serviio newbie

Posts: 3

Joined: Mon Apr 16, 2018 7:37 pm

Post Tue Apr 17, 2018 3:13 am

Re: Movie with no sound on Roku

The Roku is connected to the "Hitachi" TV.

The Roku is wireless.

The movies that play sound on the Roku are 2 channel audio.

The movies that won't play sound on the Roku are 6 channel audio.
<<

atc98092

User avatar

DLNA master

Posts: 2510

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Tue Apr 17, 2018 1:06 pm

Re: Movie with no sound on Roku

buildup wrote:The Roku is connected to the "Hitachi" TV.

The Roku is wireless.

The movies that play sound on the Roku are 2 channel audio.

The movies that won't play sound on the Roku are 6 channel audio.


OK, got it now. Your TV can't handle multi-channel AAC, so the sound needs to be transcoded to multi-channel AC3 or stereo AAC. One thing you might try is changing the Roku audio setting from Auto to Stereo. That should force the Roku to only send 2 channel audio, and might resolve your issue. Otherwise, we'll have to make some changes to the Roku profile you are using. But try that setting change first.

Like I mentioned before, the latest version of Serviio has new Roku profiles that might work better for your Roku 3. It should be able to use the profile labeled "Roku 1080 Player". I'm not at home, so can't quote the precise name of the profile. :oops:
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Roku 2 XS, 4, Ultra and Stick, Yamaha RX-V679 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 7 Home Premium, AMD Phenom II X4 965, 8 gig ram

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