FAQ  •  Register  •  Login

Cannot coonect to server

<<

Smegsie

Streaming enthusiast

Posts: 46

Joined: Thu Apr 13, 2017 7:41 am

Post Tue May 01, 2018 6:36 pm

Re: Cannot coonect to server

:)
Attachments
serviio.log.rar
(452.66 KiB) Downloaded 164 times
<<

Smegsie

Streaming enthusiast

Posts: 46

Joined: Thu Apr 13, 2017 7:41 am

Post Tue May 01, 2018 6:37 pm

Re: Cannot coonect to server

This is the last one
Attachments
serviio.log.rar
(191.88 KiB) Downloaded 158 times
<<

atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Tue May 01, 2018 7:01 pm

Re: Cannot coonect to server

Great! Now, is that a particular title that you attempted to play but had issues? Without some more specific place to look, that's a lot of data. The startup section looks normal.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Smegsie

Streaming enthusiast

Posts: 46

Joined: Thu Apr 13, 2017 7:41 am

Post Tue May 01, 2018 7:32 pm

Re: Cannot coonect to server

no particular file, just is either not connecting to the server; or does and then drops off part way through soemthing
<<

atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Tue May 01, 2018 7:38 pm

Re: Cannot coonect to server

How about one title you tried, so I can search for anything to do with that title?
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Smegsie

Streaming enthusiast

Posts: 46

Joined: Thu Apr 13, 2017 7:41 am

Post Tue May 01, 2018 7:50 pm

Re: Cannot coonect to server

Try Happy Gilmore, but generally nothing works
<<

Smegsie

Streaming enthusiast

Posts: 46

Joined: Thu Apr 13, 2017 7:41 am

Post Thu May 03, 2018 5:31 pm

Re: Cannot coonect to server

Hi, any update?
<<

Smegsie

Streaming enthusiast

Posts: 46

Joined: Thu Apr 13, 2017 7:41 am

Post Sat May 05, 2018 9:13 pm

Re: Cannot coonect to server

Guys?
<<

atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Sun May 06, 2018 1:31 am

Re: Cannot coonect to server

Sorry, I've had my hands full so far this weekend. Babysitting the grandkids, yard work, and other life things getting in the way. :D I'll see if I can look it over tonight.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Sun May 06, 2018 2:37 am

Re: Cannot coonect to server

I know you don't want to hear this, but the log is still incomplete. First I had to figure out the order of the files, then merge them into a single file for easier analysis. Doing that, I found a more than 2 hour gap in the log. The time stamp jumps from 17:50:36 to 20:02:02. So no idea if anything vital is missing.

There are only four lines with Happy Gilmore, and they were only checking to see if the file was already contained in the DB. In fact, there are no playback command lines anywhere in the log. There are some early lines (up to about line #430) that show Serviio discovering several players, but after that there is nothing found that shows any player activity. And there's a total of 96,565 lines all together. The log just abruptly ends while it's still checking your shared folders for new files. There's no Serviio shutdown information, and nothing to show any connectivity to your players, other than the early lines.

I can see that you changed the log file size in the log4j.xml file, but we need to go larger to make it easier to examine. It's kind of painful to put them together. But I have to admit that I don't know the max file size that can be attached to a post, so maybe we have to stick with the 5 MB file size for now.

Hate to ask it again, but we need to try again with the logs. Stop Serviio, delete all log files, and ensure debug logging is enabled. Start Serviio, go to a player and begin playback. Let it play for a bit, then stop the video. If you are still encountering the disconnect message, try to wait for that to happen. Then stop the Serviio service and zip up all the log files you now have in the Logs folder and post them here again. We don't need the Derby log. Once I'm comfortable that there's something of value, and it myself or other users can't find an issue, we'll ask Zip to look it over. He can spot things that I would never recognize.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Smegsie

Streaming enthusiast

Posts: 46

Joined: Thu Apr 13, 2017 7:41 am

Post Sun May 06, 2018 5:22 am

Re: Cannot coonect to server

:)
after a few reboots I managed to get it working again but only for a few of minutes, played The 100 S03E02 for a couple of minutes, then tried The 100 S03E03 at this one it stopped and disconnected probably less than a minute
Attachments
serviiolog.rar
(84.13 KiB) Downloaded 163 times
<<

Smegsie

Streaming enthusiast

Posts: 46

Joined: Thu Apr 13, 2017 7:41 am

Post Sun May 06, 2018 5:23 am

Re: Cannot coonect to server

;)
Attachments
serviio.log1.rar
(188.82 KiB) Downloaded 165 times
<<

Smegsie

Streaming enthusiast

Posts: 46

Joined: Thu Apr 13, 2017 7:41 am

Post Sun May 06, 2018 5:23 am

Re: Cannot coonect to server

;)
Attachments
serviio.log2.rar
(155.43 KiB) Downloaded 167 times
<<

Smegsie

Streaming enthusiast

Posts: 46

Joined: Thu Apr 13, 2017 7:41 am

Post Sun May 06, 2018 5:23 am

Re: Cannot coonect to server

;)
Attachments
serviio3.log.rar
(155.69 KiB) Downloaded 159 times
<<

atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Mon May 07, 2018 12:31 am

Re: Cannot coonect to server

OK. No time for me to get on it tonight. I'll see if I can find some time tomorrow or Tuesday.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Smegsie

Streaming enthusiast

Posts: 46

Joined: Thu Apr 13, 2017 7:41 am

Post Mon May 07, 2018 6:44 am

Re: Cannot coonect to server

:D no problem, much appreciatted
<<

atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Tue May 08, 2018 10:46 pm

Re: Cannot coonect to server

OK, put the files in order and started looking. I found the delivering for 100 S03E03 on line 95544, using the generic profile. From the device name, I assume that it is the Samsung UE55K5600. Have you tried using the Samsung J Series or M Series profile? Can't say if ti would make any difference, but it never hurts.

Found this error on line 95572:
  Code:
2018-05-06 06:13:16,556 DEBUG [WebServer] I/O error: Connection reset by peer: socket write error

Then it looks like it tries to reconnect, but the error keeps occurring.

Before we go any further, I suggest installing the new version that Zip just published today: 1.9.2. I don't think this was specifically addressed, but you never know what might be improved.

Beyond that, I have to ask Zip to review this info. Once you get deep into the debug information, I really don't know what I'm looking at. Hopefilly by listing the line numbers in the log he can save time looking it over. I have uploaded the assembled log so it's all one file in time sequence.
Attachments
full serviio.zip
(762.32 KiB) Downloaded 150 times
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Smegsie

Streaming enthusiast

Posts: 46

Joined: Thu Apr 13, 2017 7:41 am

Post Wed May 09, 2018 5:54 am

Re: Cannot coonect to server

The Samsung is the smart tv we use, however Serviio will not connect to any of the other devices in the house that we use.

You will have to explain in laymens terms what you mean about the zip :?
<<

atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Wed May 09, 2018 1:09 pm

Re: Cannot coonect to server

Zip is a person, and the developer of Serviio. He released a new version of Serviio yesterday (1.9.2). I suggest you install the update and see if the problem still occurs. If it does, Zip will need to read those logs, as I've reached the limits of my knowledge in that area. :D
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Smegsie

Streaming enthusiast

Posts: 46

Joined: Thu Apr 13, 2017 7:41 am

Post Wed May 09, 2018 4:39 pm

Re: Cannot coonect to server

downloaded latest version, re-booted to be sure; Serviio came on briefly but dropped off before I could open a file, so no logs other the the usual serviio.log and the derby log.
Attachments
serviio.log
(21.17 KiB) Downloaded 160 times
PreviousNext

Return to Serviio Support & Help

Who is online

Users browsing this forum: No registered users and 53 guests

Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.
Designed by ST Software for PTF.