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Lost License File

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thalor

Serviio newbie

Posts: 4

Joined: Tue May 01, 2018 3:50 am

Post Tue May 01, 2018 4:00 am

Lost License File

Need to have my license resent to me. I have attempted to PM zip like some of the post suggest but cannot see HOW to PM him. Any help?
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atc98092

User avatar

DLNA master

Posts: 5213

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Tue May 01, 2018 1:39 pm

Re: Lost License File

On the bar at the top of the screen, you should have a series of links to the User Control panel, messages, FAQ, etc. Click on the messages, and your inbox will appear. There is a button at the top that says New PM. Use that to create a message to Zip. Make sure you provide him with the email address you used when you purchased your Pro license.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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thalor

Serviio newbie

Posts: 4

Joined: Tue May 01, 2018 3:50 am

Post Wed May 02, 2018 3:07 am

Re: Lost License File

Yeah I'm not seeing it.
Attachments
5-1-2018 10-58-47 PM.png
5-1-2018 10-58-47 PM.png (35.5 KiB) Viewed 4414 times
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atc98092

User avatar

DLNA master

Posts: 5213

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Wed May 02, 2018 12:27 pm

Re: Lost License File

OK, looks like you haven't made enough posts to have permission to send a PM. I didn't realize we had that limitation. There's one other method of sending a PM, but again your post count may not be high enough for it. Find any post from Zip, then click on his name to open his profile. There might be a link there to send him a PM. Otherwise, we need him to see your post and reach out to you.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Wed May 02, 2018 6:39 pm

Re: Lost License File

send email to sales[at]serviio[dot]org
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thalor

Serviio newbie

Posts: 4

Joined: Tue May 01, 2018 3:50 am

Post Sat May 05, 2018 12:21 am

Re: Lost License File

Sent email two days ago. Still no reply. Can someone expedite this?
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atc98092

User avatar

DLNA master

Posts: 5213

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Sat May 05, 2018 1:39 am

Re: Lost License File

Zip is Serviio. There is no one else, and this isn't his full time occupation. I'm sure you'll hear from him soon.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents

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