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[Serviio 1.9.2] Unable to read MP4

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Hongybarrosz

Serviio newbie

Posts: 9

Joined: Thu Aug 17, 2017 8:51 am

Post Wed Aug 15, 2018 11:24 am

[Serviio 1.9.2] Unable to read MP4

I use Serviio 1.9.2 last version on my PC to read videos on my TV through my Live Box Orange, It works fine for all except I can't read MP4 File
Message : Can't read this file format (something like that)

I read on the site MP4 is supported so why I can't read it ?

Thanks for your help

Regards
<<

atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Wed Aug 15, 2018 1:01 pm

Re: [Serviio 1.9.2] Unable to read MP4

MP4 is a container, not a type of video. So it depends on what is inside the container that decides if your Live Box can play it. There are several ways to find out what codecs are within the container. There's a link in my sig line to help you out. Let us know what is inside the MP4 container.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Hongybarrosz

Serviio newbie

Posts: 9

Joined: Thu Aug 17, 2017 8:51 am

Post Wed Aug 15, 2018 2:09 pm

Re: [Serviio 1.9.2] Unable to read MP4

hi, atc98092

I use MediaInfos on the file I can't read
Here are the infos: File is joined to the topic
My OS: W10 last build 1803

File name: Sissi.mp4
Infos:
General
Count : 331
Count of stream of this kind : 1
Kind of stream : General
Kind of stream : General
Stream identifier : 0
Count of video streams : 1
Count of audio streams : 1
Count of menu streams : 1
Video_Format_List : HEVC
Video_Format_WithHint_List : HEVC
Codecs Video : HEVC
Audio_Format_List : AAC
Audio_Format_WithHint_List : AAC
Audio codecs : AAC LC
Audio_Language_List : French
Menu_Format_List : Timed Text
Menu_Format_WithHint_List : Timed Text
Menu codecs : text
Complete name : C:\DWL_W10\Sissi.mp4
Folder name : C:\DWL_W10
File name : Sissi.mp4
File name : Sissi
File extension : mp4
Format : MPEG-4
Format : MPEG-4
Format/Extensions usually used : mov mp4 m4v m4a m4b m4p 3ga 3gpa 3gpp 3gp 3gpp2 3g2 k3g jpm jpx mqv ismv isma ismt f4a f4b f4v
Commercial name : MPEG-4
Format profile : Base Media / Version 2
Internet media type : video/mp4
Codec ID : mp42
Codec ID : mp42 (mp42/isom/hvc1)
Codec ID/Url : http://www.apple.com/quicktime/download/standalone.html
CodecID_Compatible : mp42/isom/hvc1
Codec : MPEG-4
Codec : MPEG-4
Codec/Extensions usually used : mov mp4 m4v m4a m4b m4p 3ga 3gpa 3gpp 3gp 3gpp2 3g2 k3g jpm jpx mqv ismv isma ismt f4a f4b f4v
File size : 815934666
File size : 778 MiB
File size : 778 MiB
File size : 778 MiB
File size : 778 MiB
File size : 778.1 MiB
Duration : 6065067
Duration : 1 h 41 min
Duration : 1 h 41 min 5 s 67 ms
Duration : 1 h 41 min
Duration : 01:41:05.067
Duration : 01:41:05:00
Duration : 01:41:05.067 (01:41:05:00)
Overall bit rate : 1076242
Overall bit rate : 1 076 kb/s
Frame rate : 25.000
Frame rate : 25.000 FPS
Frame count : 151625
Stream size : 4896407
Stream size : 4.67 MiB (1%)
Stream size : 5 MiB
Stream size : 4.7 MiB
Stream size : 4.67 MiB
Stream size : 4.670 MiB
Stream size : 4.67 MiB (1%)
Proportion of this stream : 0.00600
HeaderSize : 160
DataSize : 811038390
FooterSize : 4896116
IsStreamable : No
Title : SISSI_1.Title1
Movie name : SISSI_1.Title1
Album : SISSI_1
Encoded date : UTC 2016-03-02 05:45:59
Tagged date : UTC 2016-03-02 08:40:46
File creation date : UTC 2018-08-15 13:54:06.826
File creation date (local) : 2018-08-15 15:54:06.826
File last modification date : UTC 2018-08-15 13:54:30.602
File last modification date (local) : 2018-08-15 15:54:30.602
Writing application : DVDFab 9.2.0.8
Writing application : DVDFab 9.2.0.8
covr : Unknown kind of value!

Video
Count : 345
Count of stream of this kind : 1
Kind of stream : Video
Kind of stream : Video
Stream identifier : 0
StreamOrder : 0
ID : 1
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format/Url : http://www.itu.int
Commercial name : HEVC
Format profile : Main@L3@Main
Internet media type : video/H265
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Codec ID/Url : http://www.itu.int/
Codec : HEVC
Codec : HEVC
Codec/CC : hvc1
Codec profile : Main@L3@Main
Duration : 6065000
Duration : 1 h 41 min
Duration : 1 h 41 min 5 s 0 ms
Duration : 1 h 41 min
Duration : 01:41:05.000
Duration : 01:41:05:00
Duration : 01:41:05.000 (01:41:05:00)
Source duration : 6065000
Source duration : 1 h 41 min
Source duration : 1 h 41 min 5 s 0 ms
Source duration : 1 h 41 min
Source duration : 01:41:05.000
Bit rate : 941793
Bit rate : 942 kb/s
Width : 720
Width : 720 pixels
Height : 540
Height : 540 pixels
Stored_Height : 544
Sampled_Width : 720
Sampled_Height : 540
Pixel aspect ratio : 1.000
Display aspect ratio : 1.333
Display aspect ratio : 4:3
Rotation : 0.000
Frame rate mode : CFR
Frame rate mode : Constant
Frame rate : 25.000
Frame rate : 25.000 FPS
Frame count : 151625
Source frame count : 151625
Resolution : 8
Resolution : 8 bits
Colorimetry : 4:2:0
Color space : YUV
Chroma subsampling : 4:2:0
Chroma subsampling : 4:2:0
Bit depth : 8
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.097
Stream size : 713997192
Stream size : 681 MiB (88%)
Stream size : 681 MiB
Stream size : 681 MiB
Stream size : 681 MiB
Stream size : 680.9 MiB
Stream size : 681 MiB (88%)
Proportion of this stream : 0.87507
Source stream size : 713997192
Source stream size : 681 MiB (88%)
Source stream size : 681 MiB
Source stream size : 681 MiB
Source stream size : 681 MiB
Source stream size : 680.9 MiB
Source stream size : 681 MiB (88%)
Source_StreamSize_Proportion : 0.87507
Encoded date : UTC 2016-03-02 05:45:59
Tagged date : UTC 2016-03-02 08:40:45
Color range : Limited
colour_description_present : Yes
Color primaries : BT.601 NTSC
Transfer characteristics : BT.709
Matrix coefficients : BT.601
Menus : 3

Audio
Count : 275
Count of stream of this kind : 1
Kind of stream : Audio
Kind of stream : Audio
Stream identifier : 0
StreamOrder : 1
ID : 2
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Commercial name : AAC
Format profile : LC
Codec ID : mp4a-40-2
Codec : AAC LC
Codec : AAC LC
Codec/Family : AAC
Codec/CC : 40
Duration : 6065067
Duration : 1 h 41 min
Duration : 1 h 41 min 5 s 67 ms
Duration : 1 h 41 min
Duration : 01:41:05.067
Duration : 01:40:48:44
Duration : 01:41:05.067 (01:40:48:44)
Bit rate mode : CBR
Bit rate mode : Constant
Bit rate : 128001
Bit rate : 128 kb/s
Channel(s) : 1
Channel(s) : 1 channel
Channel positions : Front: C
Channel positions : 1/0/0
ChannelLayout : C
Samples per frame : 1024
Sampling rate : 48000
Sampling rate : 48.0 kHz
Samples count : 291123200
Frame rate : 46.875
Frame rate : 46.875 FPS (1024 SPF)
Frame count : 284300
Compression mode : Lossy
Compression mode : Lossy
Stream size : 97041067
Stream size : 92.5 MiB (12%)
Stream size : 93 MiB
Stream size : 93 MiB
Stream size : 92.5 MiB
Stream size : 92.55 MiB
Stream size : 92.5 MiB (12%)
Proportion of this stream : 0.11893
Title : French (aac mono)
Language : fr
Language : French
Language : French
Language : fr
Language : fra
Language : fr
Default : Yes
Default : Yes
Alternate group : 1
Alternate group : 1
Encoded date : UTC 2016-03-02 05:45:59
Tagged date : UTC 2016-03-02 08:40:30

Menu
Count : 106
Count of stream of this kind : 1
Kind of stream : Menu
Kind of stream : Menu
Stream identifier : 0
StreamOrder : 2
ID : 3
ID : 3
Format : Timed Text
Commercial name : Timed Text
Codec ID : text
Codec : text
Codec : text
Duration : 6065000
Duration : 1 h 41 min
Duration : 1 h 41 min 5 s 0 ms
Duration : 1 h 41 min
Duration : 01:41:05.000
Duration : 01:41:05.000
Chapters_Pos_Begin : 92
Chapters_Pos_End : 97
Encoded date : UTC 2016-03-02 05:45:59
Tagged date : UTC 2016-03-02 08:40:46
Bit rate mode : CBR
Menu For : 1
Source duration : 6065000
Source frame count : 5
Source stream size : 115
Frame count : 5
Stream size : 115
00:00:00.000 : Chapter 1
00:20:22.800 : Chapter 2
00:40:22.840 : Chapter 3
01:00:23.200 : Chapter 4
01:20:23.200 : Chapter 5

Sorry I'm not a pro of MediaInfos

Thanks for your help

Regards
Attachments
MediaInfos-Sissi.txt
(13.79 KiB) Downloaded 216 times
<<

atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Wed Aug 15, 2018 2:30 pm

Re: [Serviio 1.9.2] Unable to read MP4

OK, the video codec is HEVC, which is also known as H.265. It is most commonly used for UHD/4K material, but can be used for other resolutions, such as your file which is only 720x540. But if your player doesn't support H.265 that's why you can't play it. If your Live Box claims support for 4K, it should play H.265. But if it doesn't, that's your issue.

I don't know what profile you are using in Serviio for your Live Box, but most likely it doesn't transcode H.265 to H.264, which I would assume your player supports. You could test that by using the Roku 1080 profile and see if the file now plays. But I wouldn't recommend using that profile long term as it probably transcodes files that your player supports.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Hongybarrosz

Serviio newbie

Posts: 9

Joined: Thu Aug 17, 2017 8:51 am

Post Wed Aug 15, 2018 4:36 pm

Re: [Serviio 1.9.2] Unable to read MP4

Hi, atc98092

Thanks for your answers this is now clear that because my box does not support actually in her version 4K and my TV too (only HD) this is the main reason why I can't see this type of file.

What are you meaning by my profile ? not sure about understanding ?

Regards
<<

atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Wed Aug 15, 2018 4:54 pm

Re: [Serviio 1.9.2] Unable to read MP4

In the Serviio console, on the status tab, you will see what profile is assigned to anything on your network that connects to Serviio. Most likely your box is using what is called the generic profile, which is what is assigned when Serviio doesn't have a profile that matches a particular player. The generic profile performs no transcoding, so you will only be able to play media that your player supports. You can change the assigned profile to any available profile to see if transcoding allows playing the video. I know the Roku 1080 Player (2016+) profile will transcode the H.265 video, so suggested that as a trial.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Hongybarrosz

Serviio newbie

Posts: 9

Joined: Thu Aug 17, 2017 8:51 am

Post Thu Aug 16, 2018 8:47 am

Re: [Serviio 1.9.2] Unable to read MP4

Hi, Atc980092

It's not a trial I bought a licence .
Here are 2 screencap , one for the status and one for the licence.

Thanks for your help

Regards
Attachments
Serviio Licence.png
Serviio Licence.png (81.32 KiB) Viewed 5380 times
Serviio.JPG
Serviio.JPG (77.04 KiB) Viewed 5380 times
<<

atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Thu Aug 16, 2018 2:53 pm

Re: [Serviio 1.9.2] Unable to read MP4

By trial, I meant to test using a different profile. I wasn't implying your were using a trial version of Serviio.

All of your connected devices are using the Generic profile. I suggest changing the profile on your Orange Box temporarily to the "Roku 1080 Player (2016+)" profile and see if your H.265 MP4 video will play. It's not something you have to do, just if you wanted to give it a try. If Generic is working for the remainder of your media, then just stick with that.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Hongybarrosz

Serviio newbie

Posts: 9

Joined: Thu Aug 17, 2017 8:51 am

Post Thu Aug 16, 2018 4:41 pm

Re: [Serviio 1.9.2] Unable to read MP4

Thanks atc98092

I will test this tonight and give you a feedback asap

Regards
<<

Hongybarrosz

Serviio newbie

Posts: 9

Joined: Thu Aug 17, 2017 8:51 am

Post Thu Aug 16, 2018 4:49 pm

Re: [Serviio 1.9.2] Unable to read MP4

Hi,

I just test it but get the same message " this file cannot be read"

Thanks for your help

Regards
<<

atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Thu Aug 16, 2018 6:56 pm

Re: [Serviio 1.9.2] Unable to read MP4

OK, maybe that profile hasn't been updated yet. I've made a change in the Roku non-4K profiles to transcode H.265, but it might not be included in the Serviio release until the next version comes out. I'll have to check other profiles to see if there's already an H.265 capture line that you can test with. I'm not at home right now, so don't have access to a profiles file.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Thu Aug 16, 2018 9:39 pm

Re: [Serviio 1.9.2] Unable to read MP4

I just scanned the profiles, and here are the only ones that currently transcode H.265. I can't say if any/all of them will transocde into a format that works for your player, but if you feel like experimenting, it can't hurt anything to try:

Telenet Yelo TV
Samsung TV (B-series)
XBox 360
Playstation 3
Playstation 4
Sony Bravia TV (2012)
Sony Bravia TV (2013/14)
Sony BDP-Sx100 (2013)
Sony BDP-Sx90 (2012)
Sony BDP-Sx70/SMP-N100 (2010)
WDTV Live
Panasonic Viera (2013)
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents

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