video set-up

hello!
I'm having a problem with videos.
I render my videos with Adobe Premiere Elements 15 as mp4's.
However Serviio will not decode them showing them as "Unsupported file type".
Jpg and Audio files seem to work ok.
Any ideas please?

[atc98092]

hello!
I'm having a problem with videos.
I render my videos with Adobe Premiere Elements 15 as mp4's.
However Serviio will not decode them showing them as "Unsupported file type".
Jpg and Audio files seem to work ok.
Any ideas please?

See the link in my sig line for assistance providing the media information about your files. Just saying they are MP4 is unfortunately not detailed enough to help troubleshoot.

Thank you for the quick response.
I use the standard Adobe Premiere set-up for 1080 hd tv.
Res: 1920 x 1080
Format: H.264
Frame Rate: 25fps
Audio: AAC, 160kbps, 48khz stereo
Bitrate: 15mbps.
Below is the media information taken from a mp4 file that does not work (Adobe Premiere)
General
Complete name : H:\Baddesley Clinton\Baddesley Clinton.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp42/mp41)
File size : 251 MiB
Duration : 2 min 10 s
Overall bit rate mode : Variable
Overall bit rate : 16.1 Mb/s
Encoded date : UTC 2018-11-12 15:34:05
Tagged date : UTC 2018-11-12 15:34:05

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L4.2
Format settings : CABAC / 3 Ref Frames
Format settings, CABAC : Yes
Format settings, ReFrames : 3 frames
Format settings, GOP : M=4, N=25
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 2 min 10 s
Bit rate : 16.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Standard : PAL
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.308
Stream size : 249 MiB (99%)
Language : English
Encoded date : UTC 2018-11-12 15:34:05
Tagged date : UTC 2018-11-12 15:34:05
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 2 min 10 s
Source duration : 2 min 10 s
Bit rate mode : Variable
Bit rate : 157 kb/s
Maximum bit rate : 251 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 2.45 MiB (1%)
Source stream size : 2.45 MiB (1%)
Language : English
Encoded date : UTC 2018-11-12 15:34:05
Tagged date : UTC 2018-11-12 15:34:05

Below is the Media information for a file that does work.
eneral
Complete name : H:\Baddesley Clinton\Plex Versions\Optimized for TV\00018 (2018).mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 27.0 MiB
Duration : 26 s 944 ms
Overall bit rate : 8 421 kb/s
Writing application : Lavf58.9.100

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L4
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 26 s 920 ms
Bit rate : 8 231 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.159
Stream size : 26.4 MiB (98%)
Writing library : x264 core 148 r2665 a01e339
Encoding settings : cabac=1 / ref=1 / deblock=1:0:0 / analyse=0x1:0 / me=dia / subme=0 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=4 / chroma_me=0 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=4 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=10 / rc=crf / mbtree=1 / crf=16.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=8000 / vbv_bufsize=16000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Codec configuration box : avcC

Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : AC-3
Duration : 26 s 944 ms
Bit rate mode : Constant
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 632 KiB (2%)
Service kind : Complete Main
Default : Yes
Alternate group : 1

Hope this gives the information you require to help.
Cheers,

Dan,
I have tried to follow your link but unfortunately Intel UPnP tools comes up as not found.
So I tried a different link and got a 404 response.
Cheers

[atc98092]

https://software.intel.com/en-us/articl ... load-tools

That link worked for me. But I have to say that Intel hasn't updated the tools for years, so I wouldn't be surprised if they disappear sometime.

I forgot to ask what sort of player you're using that can't play your media. From what you've posted, they appear to be something that most players should support.