How can I get Serviio to see external hard drive

I am looking for a solution to stream my music from hard drive to new DTS Play-fi enabled amp. All my music is on an external drive. I cannot find any way of getting that drive to be recognized. HELP! Thanks

[atc98092]

Is the external drive connected directly to the Serviio computer, such as via USB? Or is it on some other networked device? If the latter, you have a permissions issue accessing the networked location. It's also possible you have a permissions issue with it connected locally. What operating system are you using on your Serviio computer? Windows generally makes a directly connected external drive available to all users, but I can't say the same for a Mac or Linux box (mostly because I don't know how they do that).

Directly via usb

[atc98092]

OK, but what operating system on the computer?

Mac OS ventura

[atc98092]

Thanks. I can't help with the MacOS, but I'm certain there's a permissions issue with the external drive. Remember that Serviio is not running under your user account. On Windows, it's a basic System service account, but I don't know about a Mac. But whatever account it is using likely can't access the external drive. You need to change the permissions on the external drive, but I have no idea how you would do that.

will try to figure that out. thanks. as long as you are verifying that serviio can see external drives, in general

[atc98092]

Absolutely. I've used external drives when I was moving media from internal drives to external, and on occasion when I didn't have an available SATA port in the computer. Serviio has always seen any external drive connected. This is under Windows, but I am certain it works for Linux and Mac as well.

i think the issue might be that i am not properly putting the file path in.

if a Mac user can help, much appreciated. I need to know the right way to type in the full file path to an external hard drive. Tried to get the info from Finder, but that is truncated starting with name of the external.

Issue might be that serviio not configured properly for Ventura. Does anyone from Serviio monitor this board?

[atc98092]

Does anyone from Serviio monitor this board?

Serviio is one person. It is not a company with employees. Zip does monitor the forum, but he's also a parent with a young child. Sometimes he isn't here as much as he likes. I merely assist him with moderating the forum, and while I have some knowledge that is helpful to other users, I am little help with the other OSs.

Since the MacOS is now functionally similar to Linux under the hood, perhaps the file structure is also similar. In the few Linux distros I've played with, drives are usually mounted to the /mnt folder. However, I just plugged a USB drive into a Linux Mint computer I have for messing around with, and I found it self-mounted to the /media folder. So you might check there as well. I noticed in the /media folder that it was under a sub-folder with my user name, so it's possible that the drive is only accessible for my user account, and since Serviio doesn't run under your user account, that might explain why Serviio can't see it, assuming you don't find the folder when you browse those locations within the Serviio console.