FAQ  •  Register  •  Login

License file not valid

<<

phira600

Serviio newbie

Posts: 3

Joined: Sat Oct 01, 2011 12:29 pm

Post Tue Aug 07, 2012 10:55 am

License file not valid

just downloaded and bought pro. But I get "provided license is not valid" when I try to upload it.

what to do?
<<

will

DLNA master

Posts: 2019

Joined: Mon Aug 30, 2010 11:18 am

Location: UK

Post Tue Aug 07, 2012 12:04 pm

Re: License file not valid

Is this using the Serviio Console?

What country are you in, does your email address have any special symboles?
Will
Beta Tester Group
ServiiDroid (Android Console) Developer: Download | Home | Support
ServiiGo (Android 3G/4G/WiFi Playback App) Developer: More info

Player: Sony BDP S370 | Server: Debian 6.0 x86
HowTo: Provide supported formats of a device HowTo: Record a new ticket on Bitbucket
HowTo: Provide details of a video file that doesn't play
<<

phira600

Serviio newbie

Posts: 3

Joined: Sat Oct 01, 2011 12:29 pm

Post Tue Aug 07, 2012 1:21 pm

Re: License file not valid

Just tried it again and it worked. No restart or anything just waited a few hours.

I'm in sweden so maybe its a timezone/summertime issue? My name an email are plain vanilla.
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 14463

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Tue Aug 07, 2012 2:42 pm

Re: License file not valid

Can ou post the log to see if I can find the cause?
<<

Digital God

Serviio newbie

Posts: 8

Joined: Mon Apr 09, 2012 6:24 pm

Post Tue Aug 07, 2012 7:37 pm

Re: License file not valid

Same problem.
I get "provided license is not valid" and this logs:
  Code:
2012-08-07 23:28:20,401 WARN  [LicenseUploadServerResource] License is not stored because it's not valid
2012-08-07 23:28:20,401 WARN  [ServiioStatusService] ValidationException occured. Returning error code 400 to the REST layer. Message: null

I run serviio on WHS 2011.
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 14463

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Tue Aug 07, 2012 9:57 pm

Re: License file not valid

It looks like a restart fixes it currently. I will look into it.
<<

xtreme78

Serviio newbie

Posts: 2

Joined: Wed Aug 08, 2012 11:37 am

Post Wed Aug 08, 2012 12:32 pm

Re: License file not valid

Yeah same got damn problem, WTF. this cant be rigth spending money on this program, and it wont accept my licens file. PLEASE FIX THIS
<<

misterbkh

Serviio newbie

Posts: 6

Joined: Thu Aug 09, 2012 9:19 pm

Post Thu Aug 09, 2012 9:47 pm

Re: License file not valid

just installed 1.0.1 and downloaded my license file, i get the invalid license message.
i stopped console, stopped serviio service , restarted both. same thing

windows xp, kind of have another issue but will take that to other topic.
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 14463

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Fri Aug 10, 2012 12:17 am

Re: License file not valid

Ok, I think I know what might be causing this (and why i cannot reproduce it) - the license is generated on a server whose time is about 2 hours off. So you might have to wait 2 hours before applying the license.

I'll try to fix this ASAP, but hopefully this will help some.

Return to Serviio Support & Help

Who is online

Users browsing this forum: Bing [Bot] and 6 guests

Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.
Designed by ST Software for PTF.