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License file not valid
Posted:
Tue Aug 07, 2012 10:55 amby phira600
just downloaded and bought pro. But I get "provided license is not valid" when I try to upload it.
what to do?
Re: License file not valid
Posted:
Tue Aug 07, 2012 12:04 pmby will
Is this using the Serviio Console?
What country are you in, does your email address have any special symboles?
Re: License file not valid
Posted:
Tue Aug 07, 2012 1:21 pmby phira600
Just tried it again and it worked. No restart or anything just waited a few hours.
I'm in sweden so maybe its a timezone/summertime issue? My name an email are plain vanilla.
Re: License file not valid
Posted:
Tue Aug 07, 2012 2:42 pmby zip
Can ou post the log to see if I can find the cause?
Re: License file not valid
Posted:
Tue Aug 07, 2012 7:37 pmby Digital God
Same problem.
I get "provided license is not valid" and this logs:
- Code:
2012-08-07 23:28:20,401 WARN [LicenseUploadServerResource] License is not stored because it's not valid
2012-08-07 23:28:20,401 WARN [ServiioStatusService] ValidationException occured. Returning error code 400 to the REST layer. Message: null
I run serviio on WHS 2011.
Re: License file not valid
Posted:
Tue Aug 07, 2012 9:57 pmby zip
It looks like a restart fixes it currently. I will look into it.
Re: License file not valid
Posted:
Wed Aug 08, 2012 12:32 pmby xtreme78
Yeah same got damn problem, WTF. this cant be rigth spending money on this program, and it wont accept my licens file. PLEASE FIX THIS
Re: License file not valid
Posted:
Thu Aug 09, 2012 9:47 pmby misterbkh
just installed 1.0.1 and downloaded my license file, i get the invalid license message.
i stopped console, stopped serviio service , restarted both. same thing
windows xp, kind of have another issue but will take that to other topic.
Re: License file not valid
Posted:
Fri Aug 10, 2012 12:17 amby zip
Ok, I think I know what might be causing this (and why i cannot reproduce it) - the license is generated on a server whose time is about 2 hours off. So you might have to wait 2 hours before applying the license.
I'll try to fix this ASAP, but hopefully this will help some.