Page 1 of 1

Serviio 1.9.2 MKV playback issue

PostPosted: Wed May 16, 2018 5:54 am
by PhYziCiAN
QNAP TS-251 8Gb
Samsung UE40ES7207
File info:
  Code:
General
UniqueID/String                  : 225319452614176567467151129160899884590 (0xA982F2B5A663774795D1DBB85E6FF62E)
CompleteName                     : \\10.x.x.x\Movies\Harry Potter\4. Harry Potter and the Goblet of Fire\HP4.BDRip.720p.DVD9.mkv
Format                           : Matroska
Format_Version                   : Version 2
FileSize/String                  : 6.06 GiB
Duration/String                  : 2 h 37 min
OverallBitRate/String            : 5 524 kb/s
Movie                            : Harry.Potter.and.the.Goblet.of.Fire.BDRip.720p.DVD9.DXVA
Encoded_Date                     : UTC 2009-12-14 09:10:50
Encoded_Application/String       : mkvmerge v2.9.8 ('C'est le bon') built on Aug 13 2009 12:49:06
Encoded_Library/String           : libebml v0.7.7 + libmatroska v0.8.1

Video
ID/String                        : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format_Profile                   : High@L4.1
Format_Settings                  : CABAC / 8 Ref Frames
Format_Settings_CABAC/String     : Yes
Format_Settings_RefFrames/String : 8 frames
CodecID                          : V_MPEG4/ISO/AVC
Duration/String                  : 2 h 37 min
BitRate/String                   : 5 074 kb/s
Width/String                     : 1 280 pixels
Height/String                    : 532 pixels
DisplayAspectRatio/String        : 2.40:1
FrameRate_Mode/String            : Constant
FrameRate/String                 : 23.976 FPS
ColorSpace                       : YUV
ChromaSubsampling/String         : 4:2:0
BitDepth/String                  : 8 bits
ScanType/String                  : Progressive
Bits-(Pixel*Frame)               : 0.311
StreamSize/String                : 5.45 GiB (90%)
Encoded_Library/String           : x264 core 79 r1347 5ddd61b
Encoded_Library_Settings         : cabac=1 / ref=8 / deblock=1:-2:-1 / analyse=0x3:0x113 / me=umh / subme=9 / psy=1 / psy_rd=1.0:0.1 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / chroma_qp_offset=-3 / threads=6 / nr=0 / decimate=0 / mbaff=0 / constrained_intra=0 / bframes=6 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / wpredb=1 / wpredp=2 / keyint=240 / keyint_min=24 / scenecut=40 / rc_lookahead=0 / rc=2pass / mbtree=0 / bitrate=5074 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=16500 / vbv_bufsize=62500 / ip_ratio=1.40 / pb_ratio=1.30 / aq=1:0.80
Language/String                  : English
Default/String                   : No
Forced/String                    : No

Audio
ID/String                        : 2
Format                           : AC-3
Format/Info                      : Audio Coding 3
Format_Settings_Endianness       : Big
CodecID                          : A_AC3
Duration/String                  : 2 h 37 min
BitRate_Mode/String              : Constant
BitRate/String                   : 448 kb/s
Channel(s)/String                : 6 channels
ChannelPositions                 : Front: L C R, Side: L R, LFE
SamplingRate/String              : 48.0 kHz
FrameRate/String                 : 31.250 FPS (1536 SPF)
BitDepth/String                  : 16 bits
Compression_Mode/String          : Lossy
StreamSize/String                : 503 MiB (8%)
Title                            : Rus (Dub -BD.CEE-)
Language/String                  : Russian
ServiceKind/String               : Complete Main
Default/String                   : Yes
Forced/String                    : No


After upgrading to 1.9.2 (x64) version playback issues occured. After starting file there were 2 identical messages displayed (somewhat "File do not supported") and movie starts to play but without Rew/FF and with wrong overall movie duration.
Steps I tried to resolve this:
- checking TV profile in STATUS tab
- deleting and re-adding Movies folder
- checking if Transcoding option enabled in DELIVERY tab
- deleting and reinstalling Serviio 1.9.2
- compare all Serviio options in 1.9.1 and 1.9.2 versions if somewhat accidentally changed (options were identical between versions)
Then I downgrade to 1.9.1 (x64) version and my playback return to normal: whithout any errors (messages) with actual movie duration (time) and Rew/FF function.
It is not isolated to one file issue, I found some others MKV files with the same issue and all work fine after downgrading Serviio.

Re: Serviio 1.9.2 MKV playback issue

PostPosted: Wed May 16, 2018 2:08 pm
by rodrigoitaqui
same movie in mkv, when it advances the film in versions 1.8 or 1.9 of this error in any tv, I tested in LG, sansung among others.
In version 1.7 works perfect, being able to advance the film perfectly without problem.

follow the video on youtube that made the demonstration


https://youtu.be/GOhTSAGSSRA

Re: Serviio 1.9.2 MKV playback issue

PostPosted: Wed May 16, 2018 2:29 pm
by PhYziCiAN
rodrigoitaqui wrote:same movie in mkv, when it advances the film in versions 1.8 or 1.9 of this error in any tv, I tested in LG, sansung among others.
In version 1.7 works perfect, being able to advance the film perfectly without problem.

follow the video on youtube that made the demonstration


https://youtu.be/GOhTSAGSSRA


My issue is not the same. Playback with sound is continuing in my case. Duration of movie nearly twice a less than actual and the main thing - no Rew/FF function.

Re: Serviio 1.9.2 MKV playback issue

PostPosted: Wed May 16, 2018 3:08 pm
by atc98092
RW/FF is not available for transcoded files, and it often doesn't report accurate movie length at the same time. So that's what is causing your issue. If you are certain the selected profile for your TV hasn't changed between 1.9.1 and 1.9.2, then I think that something changed in the profile.

Any chance you had made personal modifications to the profile? Every time you upgrade the profiles file is replaced with a new version. Or perhaps the profile you are using had changes between the two versions. I have no idea if that happened, but it would be an explanation.

Re: Serviio 1.9.2 MKV playback issue

PostPosted: Wed May 16, 2018 5:25 pm
by PhYziCiAN
profile.xml file in config folder has slightly different length in 1.9.1 and 1.9.2 versions. I found Samsung E/F series section in both files and it seems identical. Remarkably but replacement profile.xml with obsolete one did not fix the issue with playback (after restarting server).

Re: Serviio 1.9.2 MKV playback issue

PostPosted: Thu May 17, 2018 12:40 am
by atc98092
Well, it was worth a shot. Next step is to provide us with a copy of your Serviio log. You should probably enable debug logging first, and I also suggest changing the default log size from 500kb to 5000kb. That is changed in the same file that you have to edit for debug logging. You'll see it in the top section.

So,

Stop the Serviio service
Make the changes necessary to enable debug logging
Delete your current Serviio log so we have a clean file
Start the Serviio service, go to your TV and try to play a file that gives you problems
Stop the playback (if it even starts), stop the Serviio service, and save the log file to a different location
Turn debug logging back off until (unless) you need it again

Re: Serviio 1.9.2 MKV playback issue

PostPosted: Fri May 18, 2018 8:52 am
by PhYziCiAN
Debug logfile

Re: Serviio 1.9.2 MKV playback issue

PostPosted: Wed May 23, 2018 12:25 am
by atc98092
I was hoping Zip would have looked this over before now, but I just took a peek myself. This log is incomplete. It only has a tiny bit of the complete log, and the line that shows the beginning of playback isn't there. There's only one line in the entire file that mentions file playback, and it was when you shut Serviio down. It looks like HP4.BDRip.720p.DVD9.mkv was being played, although it shows playback stopped at 0%, which means it had just started. But again, the line that originally calls for playback isn't there.

By default, Serviio breaks the log file into 500k files. When you are making a debug log, that's far too small. In the same file you edited to enable debug, there was a line closer to the beginning the specifies the max file size. Change 500k to 5000k or more, then restart Serviio again in debug mode and try playing the file. Empty the log folder while Serviio isn't running, so you start with a fresh log. When you are done, if there's more than one log in the folder please zip them all into a single compressed file and upload them again here.

Re: Serviio 1.9.2 MKV playback issue

PostPosted: Thu May 24, 2018 4:44 pm
by PhYziCiAN
Logs - part 1

Re: Serviio 1.9.2 MKV playback issue

PostPosted: Thu May 24, 2018 4:45 pm
by PhYziCiAN
Logs - part 2