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Need Help: Arris Media Gateway (Moxi)

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SPyKER

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Posts: 17

Joined: Tue Jan 03, 2012 10:01 am

Post Thu Feb 23, 2012 7:14 pm

Need Help: Arris Media Gateway (Moxi)

I just had WOW!'s Ultra installed. I'm one of their "first adopters" and I've never had to create a profile before, so I'd like help in providing one for the community. Their PDF stated that Microsoft Media Player, TVerse, PlayOn and TWonky were already tested and working, so we should get on the list!

Basic setup. The Arris Media Gateway is what they use as a base unit. It used to be called the Moxi Gateway. Model#: MG5225(NA)
Each TV has an Arris Media Player. Through this console, I have the ability to look for the HomeMedia, but none is being found. My Sony SMP-N100 hooked up to the TV spots Serviio fine.

Device Spy didn't seem to find the device, possible because I didn't have it searching at the time, but a couple new "Unrecognized Devices" have shown up recently (I have the Media Players hooked up on two TVs.)

I read http://www.serviio.org/index.php?option ... icle&id=24 and it was fairly complex for me. I'm still new to this world, and would love a bit of assistance.

Below are the DLNA Product Search results for the Media Player, as well as the Serviio log with degug turned on at startup.
serviio.log
(27 KiB) Downloaded 65 times

DLNA_Certified_Product_Search.csv
(806 Bytes) Downloaded 78 times

REG13127837.pdf
(130.98 KiB) Downloaded 76 times


Thank you in advance!
Last edited by SPyKER on Sat Feb 25, 2012 7:29 pm, edited 1 time in total.
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Cerberus

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DLNA master

Posts: 4123

Joined: Sun Jan 02, 2011 5:20 pm

Location: Reading, UK

Post Thu Feb 23, 2012 7:49 pm

Re: Need Help: Arris Media Server MP2000(NA)

ok so we can start making a profile but the device has give us little information with no sink info can you try again with device spy, and from your log i only see the pc being detected and no other renderers so can we remove ALL renderers from the console, stop serviio , delete all logs and restart serviio. wait a few minutes and then post teh debug log again.

ok so far only thing i can be ceratin on is LPCM audio WMV, MPEGTS and MPEGPS are supported by the device, so unless we can get the sink info we are going to have to test each file type one by one, so if you are still unable to get teh sink then use the generic profile and try playing your file and reprot each file that wont play, you need to test.

MPG
AVI
MKV - matroska
MP4

Here is our starting profile for the device but that kinda useless so far except for audio files untill test above are done.

  Code:
profile id="22" name="Arris Media Player" extendsProfileId="1">
   <Transcoding>
        <Audio targetContainer="lpcm">
           <Matches container="flac" />
           <Matches container="ogg" />
           <Matches container="mp3" />
        </Audio>
   </Transcoding>         
</Profile>
Phil Bennett
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SPyKER

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Posts: 17

Joined: Tue Jan 03, 2012 10:01 am

Post Fri Feb 24, 2012 4:20 am

Re: Need Help: Arris Media Server MP2000(NA)

I had to go through #### and high water, but I am now using the Gateway as my router, and can see it is Device Spy. Unfortunately, it only provided Source info and no Sink info (see attachment).

I had to move the 2TB drive I have been using connected to the E3000 router to the computer running Serviio, so I had to change the library to local paths, so I am waiting for it to finish checking for "new" files. I will attach a clean log as soon as it stops (it's at 300+ files now).

ArrisMediaGateway.pdf
(61.84 KiB) Downloaded 147 times


Here's the log:
serviio.log
(14.91 KiB) Downloaded 56 times
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Cerberus

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Location: Reading, UK

Post Fri Feb 24, 2012 1:47 pm

Re: Need Help: Arris Media Server MP2000(NA)

ok one little note you need to reinstall latest version of java :) your must uninstall current version first then reinstall new version.

log file was perfect gave me the information i needed. so we now have a profile of this.

  Code:
profile id="22" name="Arris Media Player" extendsProfileId="1">
    <Detection>
   <HttpHeaders>
       <User-Agent>.*MOXI.*</User-Agent>
   </HttpHeaders>
   </Detection>
   <Transcoding>
        <Audio targetContainer="lpcm">
           <Matches container="flac" />
           <Matches container="ogg" />
           <Matches container="mp3" />
        </Audio>
   </Transcoding>         
</Profile>


ok that not a problem that it doesnt give us the sink info we wanted, now can i get you to test a few files of each file type for me

MP4 - pick a wide range of files to test and let me know of files that play and dont play.

Avi - pick a wide range of files to test and let me know of files that play and dont play. ( try and include divx and xvid file types in this to )

Mkv - pick a wide range of files to test and let me know of files that play and dont play.

wtv - you wont find many files of this type but i would recommend you find some to make your devices profile complete for all users and not just urself.

flv - you wont find many files of this type but i would recommend you find some to make your devices profile complete for all users and not just urself.

im sure i can think of more but that will do for now. ;) ok so the information im intrested in on the files is as below.

1. obviously the file type of each file

2. this bit of the ffmpeg readout - see my signature for how to.

[code]
Stream #0.0: Video: mpeg4, yuv420p, 640x480 [PAR 1:1 DAR 4:3], 25 fps, 25 tbr, 25 tbn, 30k tbc
Stream #0.1: Audio: mp3, 48000 Hz, stereo, s16, 128 kb/s
{/code]

3. plus any error you may get.

there a bit to get you started. :)
Phil Bennett
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SPyKER

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Posts: 17

Joined: Tue Jan 03, 2012 10:01 am

Post Fri Feb 24, 2012 9:47 pm

Re: Need Help: Arris Media Server MP2000(NA)

Found this site with tons of format files: http://samples.mplayerhq.hu/

Grabbed a bunch and will try them tonight from their own directory, so thaty are easy to remove when I am done.

Update to come. Thanks! :D
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Cerberus

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Post Fri Feb 24, 2012 9:58 pm

Re: Need Help: Arris Media Server MP2000(NA)

rofl your one doing all the work not me :P
Phil Bennett
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SPyKER

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Posts: 17

Joined: Tue Jan 03, 2012 10:01 am

Post Fri Feb 24, 2012 11:10 pm

Re: Need Help: Arris Media Server MP2000(NA)

Found this hidden away on the Moxi site:
• Photo: JPEG, GIF*, BMP* and PNG* files
• Music: MP3, WMA, and AAC (unprotected files), and LPCM files
• Video: MPEG-1, MPEG-2, MPEG-4, H.264, and WMV files
*These file types are available through DLNA® servers that support transcoding.


But the only files I could seem to get to show natively on it are MPEG-2 .ts files I had previously downloaded. Not one of the AVI, MKV, M4A, FLV, or .WTV files worked.

Now?
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Cerberus

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Post Fri Feb 24, 2012 11:19 pm

Re: Need Help: Arris Media Server MP2000(NA)

yer its saying

MP4
WMV
mpeg-2
mpeg-1

well thats a real shame, nice looking device but awful support :(

ok so let try a trick from the panasonic profile and see if it will work here too, this is just for wtv files and nothing else so far.

  Code:
<Profile id="22" name="Arris Media Player" extendsProfileId="1">
    <Detection>
        <HttpHeaders>
           <User-Agent>.*MOXI.*</User-Agent>
        </HttpHeaders>
   </Detection>
   <Transcoding>
        <!-- Remux WTV files to MPEG-PS with no transcoding-->
        <Video targetContainer="mpeg">
           <Matches container="wtv" />
        </Video>
        <!-- unsupported audio will be transcoded into lpcm audio -->
        <Audio targetContainer="lpcm">
           <Matches container="flac" />
           <Matches container="ogg" />
           <Matches container="adts" />
           <Matches container="mp3" />
        </Audio>
   </Transcoding>         
</Profile>


try playing a wtv file with this profile and hopefully it now plays.
Phil Bennett
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SPyKER

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Post Sat Feb 25, 2012 4:02 am

Re: Need Help: Arris Media Server MP2000(NA)

That worked.
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Cerberus

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Post Sat Feb 25, 2012 9:52 am

Re: Need Help: Arris Media Server MP2000(NA)

ok good good :)

  Code:
<Profile id="22" name="Arris Media Player" extendsProfileId="1">
    <Detection>
        <HttpHeaders>
           <User-Agent>.*MOXI.*</User-Agent>
        </HttpHeaders>
   </Detection>
   <Transcoding>
        <!-- Remux WTV/FLV files to MPEG-PS with no transcoding-->
        <Video targetContainer="mpeg">
           <Matches container="wtv" />
           <Matches container="flv" />
        </Video>
        <!-- unsupported audio will be transcoded into lpcm audio -->
        <Audio targetContainer="lpcm">
           <Matches container="flac" />
           <Matches container="ogg" />
           <Matches container="adts" />
           <Matches container="mp3" />
        </Audio>
   </Transcoding>         
</Profile>


ok now try flv files :) do they now work.
Phil Bennett
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SPyKER

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Posts: 17

Joined: Tue Jan 03, 2012 10:01 am

Post Sat Feb 25, 2012 7:21 pm

Re: Need Help: Arris Media Server MP2000(NA)

yup. Now I can get .ts, .wtv, .flv, and .mp4 to play. I guess I really had only downloaded m4a files before.

So, can we try MKV and AVI at the same time now? :)

Oh, and Generic DLNA Profile is still showing for the profile in the Console. Just an ocservation.
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Cerberus

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Post Sat Feb 25, 2012 8:35 pm

Re: Need Help: Arris Media Server MP2000(NA)

SPyKER wrote:yup. Now I can get .ts, .wtv, .flv, and .mp4 to play. I guess I really had only downloaded m4a files before.

So, can we try MKV and AVI at the same time now? :)

Oh, and Generic DLNA Profile is still showing for the profile in the Console. Just an ocservation.


yer selecting the new profile, is always useful when testing lolol ;)

As requested MKV and AVI added but i think we will need to do more work than this for them but worth a try lol

  Code:
<Profile id="22" name="Arris Media Player" extendsProfileId="1">
    <Detection>
        <HttpHeaders>
           <User-Agent>.*MOXI.*</User-Agent>
        </HttpHeaders>
   </Detection>
   <Transcoding>
        <!-- Remux unsupported files to MPEG-PS with no transcoding-->
        <Video targetContainer="mpeg">
           <Matches container="matroska" />
           <Matches container="avi" />
           <Matches container="wtv" />
           <Matches container="flv" />
        </Video>
        <!-- unsupported audio will be transcoded into lpcm audio -->
        <Audio targetContainer="lpcm">
           <Matches container="flac" />
           <Matches container="ogg" />
           <Matches container="adts" />
           <Matches container="mp3" />
        </Audio>
   </Transcoding>         
</Profile>
Phil Bennett
Beta Tester Group
Wiki | FAQ

Samsung LE40C750 LCD | Samsung BD-C5900 | Sony PS3 | Windows 7 |
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SPyKER

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Posts: 17

Joined: Tue Jan 03, 2012 10:01 am

Post Sat Feb 25, 2012 9:12 pm

Re: Need Help: Arris Media Gateway (Moxi)

We got sound but no video that way. I thought it was a bit too easy as well. :)
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Cerberus

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Post Sat Feb 25, 2012 9:15 pm

Re: Need Help: Arris Media Gateway (Moxi)

SPyKER wrote:We got sound but no video that way. I thought it was a bit too easy as well. :)


lol do me a mediainfo report on that file please, http://wiki.serviio.org/doku.php?id=mediainfo
Phil Bennett
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SPyKER

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Posts: 17

Joined: Tue Jan 03, 2012 10:01 am

Post Sat Feb 25, 2012 9:53 pm

Re: Need Help: Arris Media Gateway (Moxi)

MKV tested
  Code:
General
Unique ID                                : 224498080946190891682176034717841560251 (0xA8E4C1F5B0815F60B2D68B053E5D12BB)
Complete name                            : F:\TV\####\Season 1\#### - S01E03 - 720p WEB DL DD5 1 H-264.mkv
Format                                   : Matroska
Format version                           : Version 2
File size                                : 1.41 GiB
Duration                                 : 43mn 23s
Overall bit rate                         : 4 655 Kbps
Encoded date                             : UTC 2012-01-24 10:27:17
Writing application                      : mkvmerge v5.2.1 ('A Far Off Place') built on Jan  2 2012 23:21:10
Writing library                          : libebml v1.2.3 + libmatroska v1.3.0

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L3.1
Format settings, CABAC                   : No
Format settings, ReFrames                : 2 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 43mn 23s
Bit rate                                 : 4 178 Kbps
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 23.976 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.189
Stream size                              : 1.27 GiB (90%)
Language                                 : English
Default                                  : Yes
Forced                                   : No
Color primaries                          : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics                 : BT.709-5, BT.1361
Matrix coefficients                      : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Mode extension                           : CM (complete main)
Codec ID                                 : A_AC3
Duration                                 : 43mn 23s
Bit rate mode                            : Constant
Bit rate                                 : 384 Kbps
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Compression mode                         : Lossy
Stream size                              : 119 MiB (8%)
Language                                 : English
Default                                  : Yes
Forced                                   : No


AVI:
  Code:
General
Complete name                            : F:\Movies\####.avi
Format                                   : AVI
Format/Info                              : Audio Video Interleave
File size                                : 700 MiB
Duration                                 : 1h 41mn
Overall bit rate mode                    : Variable
Overall bit rate                         : 961 Kbps
Writing application                      : Nandub v1.0rc2
Writing library                          : Nandub build 1852/release

Video
ID                                       : 0
Format                                   : MPEG-4 Visual
Format profile                           : Advanced Simple@L5
Format settings, BVOP                    : 2
Format settings, QPel                    : No
Format settings, GMC                     : No warppoints
Format settings, Matrix                  : Default (H.263)
Codec ID                                 : XVID
Codec ID/Hint                            : XviD
Duration                                 : 1h 41mn
Bit rate                                 : 819 Kbps
Width                                    : 640 pixels
Height                                   : 272 pixels
Display aspect ratio                     : 2.35:1
Frame rate                               : 23.976 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Compression mode                         : Lossy
Bits/(Pixel*Frame)                       : 0.196
Stream size                              : 597 MiB (85%)
Writing library                          : XviD 1.2.1 (UTC 2008-12-04)

Audio
ID                                       : 1
Format                                   : MPEG Audio
Format version                           : Version 1
Format profile                           : Layer 3
Mode                                     : Joint stereo
Mode extension                           : MS Stereo
Codec ID                                 : 55
Codec ID/Hint                            : MP3
Duration                                 : 1h 41mn
Bit rate mode                            : Variable
Bit rate                                 : 130 Kbps
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Stream size                              : 94.2 MiB (13%)
Alignment                                : Aligned on interleaves
Interleave, duration                     : 24 ms (0.58 video frame)
Interleave, preload duration             : 136 ms
Writing library                          : LAME3.90.
Encoding settings                        : -m j -V 4 -q 2 -lowpass 17.6 --abr 130
<<

Cerberus

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Location: Reading, UK

Post Sat Feb 25, 2012 10:01 pm

Re: Need Help: Arris Media Gateway (Moxi)

try this, cause really dont want to transcode to mpeg2video if i dont have to:

  Code:
<Profile id="22" name="Arris Media Player 6" extendsProfileId="1">
    <Detection>
        <HttpHeaders>
           <User-Agent>.*MOXI.*</User-Agent>
        </HttpHeaders>
   </Detection>
   <Transcoding>
        <!-- Remux MKV/AVI files to MPEG-TS with no transcoding -->
        <Video targetContainer="mpegts" />
           <Matches container="matroska" />
           <Matches container="avi" />
        </Video>
        <!-- Remux WTV/FLV files to MPEG-PS with no transcoding -->
        <Video targetContainer="mpeg">
           <Matches container="wtv" />
           <Matches container="flv" />
        </Video>
        <!-- unsupported audio will be transcoded into lpcm audio -->
        <Audio targetContainer="lpcm">
           <Matches container="flac" />
           <Matches container="ogg" />
           <Matches container="adts" />
           <Matches container="mp3" />
        </Audio>
   </Transcoding>         
</Profile>


make sure you restart serviio completely after changing the profile.xml file so change take.
Phil Bennett
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SPyKER

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Posts: 17

Joined: Tue Jan 03, 2012 10:01 am

Post Sat Feb 25, 2012 10:36 pm

Re: Need Help: Arris Media Gateway (Moxi)

Each time, I am stopping and restarting Serviio at the Service level through the service control panel.

This time, when I added:
  Code:
<!-- Remux MKV/AVI files to MPEG-TS with no transcoding -->
        <Video targetContainer="mpegts" />
           <Matches container="matroska" />
           <Matches container="avi" />
        </Video>

Serviio won't start. It tries, then stops. I reverted that code out and it started and stayed started. :?:
<<

Cerberus

User avatar

DLNA master

Posts: 4123

Joined: Sun Jan 02, 2011 5:20 pm

Location: Reading, UK

Post Sat Feb 25, 2012 11:09 pm

Re: Need Help: Arris Media Gateway (Moxi)

shit yer sry had a / were i didnt want one.

  Code:
<Profile id="22" name="Arris Media Player 7" extendsProfileId="1">
    <Detection>
        <HttpHeaders>
           <User-Agent>.*MOXI.*</User-Agent>
        </HttpHeaders>
   </Detection>
   <Transcoding>
        <!-- Remux MKV/AVI files to MPEG-TS with no transcoding -->
        <Video targetContainer="mpegts">
           <Matches container="matroska" />
           <Matches container="avi" />
        </Video>
        <!-- Remux WTV/FLV files to MPEG-PS with no transcoding -->
        <Video targetContainer="mpeg">
           <Matches container="wtv" />
           <Matches container="flv" />
        </Video>
        <!-- unsupported audio will be transcoded into lpcm audio -->
        <Audio targetContainer="lpcm">
           <Matches container="flac" />
           <Matches container="ogg" />
           <Matches container="adts" />
           <Matches container="mp3" />
        </Audio>
   </Transcoding>         
</Profile>
Phil Bennett
Beta Tester Group
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<<

SPyKER

Serviio newbie

Posts: 17

Joined: Tue Jan 03, 2012 10:01 am

Post Sat Feb 25, 2012 11:19 pm

Re: Need Help: Arris Media Gateway (Moxi)

So, that worked for MKV, but not for AVI. So much closer...!

Going to try it with the following change:
  Code:
   <!-- transcode DivX avi files which is not defined in parent profile -->
   <Video targetContainer="mpegts" targetVCodec="mpeg2video" maxVBitrate="17000" targetACodec="ac3" aBitrate="192">
      <Matches container="avi" vCodec="mpeg4"/>
      <Matches container="avi" vCodec="msmpeg4"/>
      <Matches container="avi" vCodec="mjpeg"/>
   </Video>
   <!-- Remux MKV files to MPEG-TS with no transcoding -->
        <Video targetContainer="mpegts">
           <Matches container="matroska" />
        </Video>
<<

Cerberus

User avatar

DLNA master

Posts: 4123

Joined: Sun Jan 02, 2011 5:20 pm

Location: Reading, UK

Post Sat Feb 25, 2012 11:30 pm

Re: Need Help: Arris Media Gateway (Moxi)

SPyKER wrote:So, that worked for MKV, but not for AVI. So much closer...!


i wondered if that avi would be an issue, damn mpeg4 video codec, ok try this but try a few different files see what plays and what doesnt. :)

  Code:
<Profile id="22" name="Arris Media Player 8" extendsProfileId="1">
    <Detection>
        <HttpHeaders>
           <User-Agent>.*MOXI.*</User-Agent>
        </HttpHeaders>
   </Detection>
   <Transcoding>
         <!-- unsupported codecs will be transcoded into MPEGTS, mpeg2video and AC3 audio -->
        <Video targetContainer="mpegts" targetVCodec="mpeg2video" targetACodec="ac3">           
           <Matches container="avi" vCodec="mpeg4" />
           <Matches container="mpeg" vCodec="mpeg4" />
           <Matches container="matroska" vCodec="mpeg4" />
        </Video>
        <!-- Remux MKV files to MPEG-TS with no transcoding -->
        <Video targetContainer="mpegts">
           <Matches container="matroska" />
           <Matches container="avi" />
        </Video>
        <!-- Remux WTV/FLV files to MPEG-PS with no transcoding -->
        <Video targetContainer="mpeg">
           <Matches container="wtv" />
           <Matches container="flv" />
        </Video>
        <!-- unsupported audio will be transcoded into lpcm audio -->
        <Audio targetContainer="lpcm">
           <Matches container="flac" />
           <Matches container="ogg" />
           <Matches container="adts" />
           <Matches container="mp3" />
        </Audio>
   </Transcoding>         
</Profile>
Phil Bennett
Beta Tester Group
Wiki | FAQ

Samsung LE40C750 LCD | Samsung BD-C5900 | Sony PS3 | Windows 7 |
HowTo: Provide supported formats of a device HowTo: Record a new ticket on Bitbucket
HowTo: Provide details of a video file that doesn't play HowTo: Turn on detailed logging
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