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License file not valid

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phira600

Serviio newbie

Posts: 3

Joined: Sat Oct 01, 2011 12:29 pm

Post Tue Aug 07, 2012 10:55 am

License file not valid

just downloaded and bought pro. But I get "provided license is not valid" when I try to upload it.

what to do?
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will

DLNA master

Posts: 2138

Joined: Mon Aug 30, 2010 11:18 am

Location: UK

Post Tue Aug 07, 2012 12:04 pm

Re: License file not valid

Is this using the Serviio Console?

What country are you in, does your email address have any special symboles?
Will

ServiiDroid (Android Console) Developer: Download | Home | Support
ServiiGo (Android 3G/4G/WiFi Playback App) Developer: Download | Home | Support
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phira600

Serviio newbie

Posts: 3

Joined: Sat Oct 01, 2011 12:29 pm

Post Tue Aug 07, 2012 1:21 pm

Re: License file not valid

Just tried it again and it worked. No restart or anything just waited a few hours.

I'm in sweden so maybe its a timezone/summertime issue? My name an email are plain vanilla.
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Tue Aug 07, 2012 2:42 pm

Re: License file not valid

Can ou post the log to see if I can find the cause?
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Digital God

Serviio newbie

Posts: 8

Joined: Mon Apr 09, 2012 6:24 pm

Post Tue Aug 07, 2012 7:37 pm

Re: License file not valid

Same problem.
I get "provided license is not valid" and this logs:
  Code:
2012-08-07 23:28:20,401 WARN  [LicenseUploadServerResource] License is not stored because it's not valid
2012-08-07 23:28:20,401 WARN  [ServiioStatusService] ValidationException occured. Returning error code 400 to the REST layer. Message: null

I run serviio on WHS 2011.
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Tue Aug 07, 2012 9:57 pm

Re: License file not valid

It looks like a restart fixes it currently. I will look into it.
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xtreme78

Serviio newbie

Posts: 2

Joined: Wed Aug 08, 2012 11:37 am

Post Wed Aug 08, 2012 12:32 pm

Re: License file not valid

Yeah same got damn problem, WTF. this cant be rigth spending money on this program, and it wont accept my licens file. PLEASE FIX THIS
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misterbkh

Serviio newbie

Posts: 6

Joined: Thu Aug 09, 2012 9:19 pm

Post Thu Aug 09, 2012 9:47 pm

Re: License file not valid

just installed 1.0.1 and downloaded my license file, i get the invalid license message.
i stopped console, stopped serviio service , restarted both. same thing

windows xp, kind of have another issue but will take that to other topic.
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Fri Aug 10, 2012 12:17 am

Re: License file not valid

Ok, I think I know what might be causing this (and why i cannot reproduce it) - the license is generated on a server whose time is about 2 hours off. So you might have to wait 2 hours before applying the license.

I'll try to fix this ASAP, but hopefully this will help some.

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