Re: Suggest future DLNA features for Sony devices
Illico wrote:- Why S370's DLNA player send all the videos a frequency of 60Hz to TV, although source video was shot in a frequency of 50Hz or 25Hz ?
SONY LIVE CHAT
2:33 PM Connecting...
2:33 PM Connected. A support representative will be with you shortly.
2:33 PM Support session established with Jaye - (C4HR).
2:34 PM Jaye - (C4HR): Hi. Welcome to Sony Online Support. My name is Jaye. Please allow me a moment to review your concern.
2:34 PM Customer: hello
2:34 PM Jaye - (C4HR): Thanks for waiting. Please let me know your concern in detail so that I can assist you better.
2:35 PM Customer: A specific question.
2:35 PM Jaye - (C4HR): Okay. Please go ahead.
2:35 PM Customer: Why BDP-S780 DLNA player's send all the videos (network and USB) to a frequency of 60Hz TV, although source video was shot at a frequency of 50Hz or 25Hz?
This Applies to all videos from a network or USB. Not for Blu-ray disc!
2:38 PM Jaye - (C4HR): Thanks for waiting. I will be glad to assist you in providing the information about the specification of the Blu-ray player in senting all the videos to afrequency of 60 HZ TV.
2:39 PM Jaye - (C4HR): Please let ma know the type of cable you are using to transfer the videos to the Blu-ray player.
2:40 PM Jaye - (C4HR): Please ignore my previous statement.
2:40 PM Jaye - (C4HR): Please let me know the type of cable you are using to transfer the videos from the Blu-ray player.
2:40 PM Customer: HDMI, LAN Cable (Cat6)
2:41 PM Jaye - (C4HR): Thanks for the information.
2:45 PM Jaye - (C4HR): Please let me know if the picture appears in 60 HZ while playing the disc in the Blu-ray player.
2:47 PM Customer: Not with a disc! Only via USB and network!
2:47 PM Jaye - (C4HR): Thanks for the information.
2:47 PM Customer: When the video begins, the player 1080p and 60hz.
2:48 PM Customer: Sorry, I repeat my question:
Why BDP-S780 DLNA player's send all the videos (network and USB) to a frequency of 60Hz TV, although source video was shot at a frequency of 50Hz or 25Hz?
2:50 PM Jaye - (C4HR): Okay.
2:50 PM Jaye - (C4HR): Please confirm if the discs that you're trying to playback in the Blu-ray player supports 24Hz.
2:52 PM Customer: Yes, the player also supports 24Hz my tv (XBR8).
2:52 PM Jaye - (C4HR): Thanks for the confirmation.
2:52 PM Jaye - (C4HR): Are you using a Sony TV?
2:53 PM Customer: Yes, XBR8 (55'')
2:55 PM Jaye - (C4HR): Please wait while I get the exact information for you.
2:55 PM Customer: Okay, let yourself time!
2:59 PM Jaye - (C4HR): Please stay with me. I'm still checking.
2:59 PM Customer: Okay.
3:01 PM Jaye - (C4HR): Thanks for waiting.
3:02 PM Jaye - (C4HR): Please confirm if the "Cinema Conversion Mode" is set to AUTO in the screen settings menu of the BLu-ray player.
3:02 PM Jaye - (C4HR): Also, confirm if the Display area is set to "Full Pixel" in the screen settings of the TV.
3:04 PM Customer: Yes, "Cinema Conversion Mode" is set to AUTO! Yes, "Full Pixel" is set of the TV!
3:05 PM Jaye - (C4HR): Thanks for the confirmation.
3:06 PM Customer: The problem only exists in the network (DLNA) and USB.
3:07 PM Jaye - (C4HR): Please let me know if the BD/DVD Rom 1080/24p output is set to "AUTO" in the screen settins menu of the Blu-ray player.
3:07 PM Jaye - (C4HR): I am sorry for the typo
3:08 PM Jaye - (C4HR): *settings.
3:09 PM Customer: Yes, BD/DVD Rom 1080/24p output is set to "AUTO".
3:09 PM Customer: It would give an option to switch, 60hz <-> 24Hz. This could be remedied in a new firmware.
3:10 PM Customer: In conclusion: Take a USB stick with a video file. It is played with 60Hz not 25Hz.
3:10 PM Jaye - (C4HR): Okay.
3:12 PM Jaye - (C4HR): Surely I'll forward this to our concerned department, so that they can provide this feature with the furture firmware update.
3:13 PM Customer: Thank you very much for your effort, Jaye.
Whether this is cause for hope?