Serviio

Hi,

Have a new Samsung TV ver. UE48J5515AK and now no subs are working. Non of my .srt files are working on the TV. I was all good on the old one.

One folder my have this:

Movite.mkv
Sub.srt

Obvious question, but have to ask: the movie file and srt file are named identically, right? And you have subtitles enabled in the Serviio console?

Like I said, just the simple questions that have to be asked first, just to be sure.

And make sure the Samsung profile is used.

Yes, the files are namned the same and are in the same folder. As I said before, everything works fine on my old Samsung television but now it does not work with the text. I have tested all profiles for Samsung, find no profile for my (UE48J5515AK). Has completely run out of ideas here and therefore I thought seek an answer here.

Hello,

I have the same problem. On Samsung UE22F5400 (two years old model running Android - 2013) subtitles operate without problems. On the new Samsung television UE32J5672 (OS Tizen - 2015) only work subtitles in the mkv. Subtitles srt, sub, etc. are not working. I tried play movies via USB and all format subtitles function. I suppose the problem on the route from Serviio. Please add support for new models of Samsung.

Thanks

Same issue. My TV is a ua55j6200awxxy ... im using the profile Samsung H Series which i think it would be the closest to J series.
Will try to update my TV software and also enable burned-in subs... if it works, ill post it here .

Hi ,

I have the same problem with my J series Samsung (UE40J6300). The TV recognizes all my video files, including MKV, but would not load subtitles. Since there is no J profile in Serviio I have used the one for the H series. Anyone found a solution to this yet?

Same problem. J5500 2015 running Tizen

Same problem on samsung UE43J5500. I think that samsung J-Series need a profile or something. Anybody knows how to fix it?

Same problem UE48JS8500. No subs. I am using BubbleUPnP to get subtitles on TV.

Same problem too on UE55JS9000

Same problem here. External subtitles won´t load on the 2015 model. Tested on avi, mkv, mp4 video files with srt subtitles. Names of the files are identical.
I used serviio 1.4.0 with Samsung UE32EH5300, samsung E/F series profile. It worked like a charm. I replaced the TV with Samsung UE48J6272 model, updated serviio to 1.5.2 version which lacks J profile, so I set up H profile, but subtitles won't load. So I guess it's a 2015 J series problem. Please fix servio asap, i love the app, used it for many years and I want to keep on using it. Thank you

Has every single Serviio profile been tried with the J-series?


Sent from my iPad using Tapatalk

no profile is available for samsung J series

Should I upload here some log-file from playing movie with external .srt(.sub) subtitles, maybe someone from Serviio staff should find out problem with subtitles on J series...

Same problem on UE48JU7500. No subs.
Also no 4k stream