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Sony BRAVIA KDL-32EX723 - MKV audio but no video

https://forum.serviio.org/viewtopic.php?f=11&t=12230

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Sony BRAVIA KDL-32EX723 - MKV audio but no video

PostPosted: Fri Aug 09, 2013 3:14 pm
by Maca
Come across more and more of these Mkv's that have no video, only audio.
Wondering if there's any tweaks I can make to my Sony Bravia 2011 profile to fix this?

This is for Serviio 1.3 and all the previous ones too like 1.2 etc.

  Code:
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L3.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 1h 42mn
Bit rate                                 : 2 500 Kbps
Width                                    : 1 280 pixels
Height                                   : 528 pixels
Display aspect ratio                     : 2.40:1
Frame rate mode                          : Constant
Frame rate                               : 23.976 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.154
Stream size                              : 1.74 GiB (85%)
Writing library                          : x264 core 120
Encoding settings                        : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 /

me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / sliced_threads=0 / nr=0 / decimate=1

/ interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 /

keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=abr / mbtree=1 / bitrate=2500 / ratetol=1.0 / qcomp=0.60 / qpmin=3 / qpmax=69 /

qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Language                                 : English
Default                                  : Yes
Forced                                   : No
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Re: Sony BRAVIA KDL-32EX723 - MKV audio but no video

PostPosted: Sun Aug 11, 2013 8:50 am
by NX3
can you post the ffmpeg -i for the file please ?

Re: Sony BRAVIA KDL-32EX723 - MKV audio but no video

PostPosted: Sun Aug 11, 2013 5:08 pm
by Maca
Sure, here it is..

  Code:
C:\Program Files\Serviio\lib>ffmpeg.exe -i "E:\-=MOVIES=-\TEST MOVIES 720p\TEST1 720p.mk
v"
ffmpeg version N-54096-ge41bf19 Copyright (c) 2000-2013 the FFmpeg developers
  built on Jun 18 2013 10:49:28 with gcc 4.7.2 (GCC)
  configuration: --enable-static --disable-shared --disable-ffplay --disable-ffs
erver --enable-memalign-hack --enable-libmp3lame --enable-libass --enable-librtm
p --enable-fontconfig --enable-libfreetype --enable-zlib --enable-libx264 --extr
a-libs='-lrtmp -lpolarssl -lws2_32 -lwinmm -lexpat -lfreetype -lfribidi -lz' --a
rch=x86 --enable-runtime-cpudetect --enable-pthreads --target-os=mingw32 --cross
-prefix=i686-w64-mingw32- --enable-gpl --pkg-config=pkg-config
  libavutil      52. 37.101 / 52. 37.101
  libavcodec     55. 16.100 / 55. 16.100
  libavformat    55.  9.100 / 55.  9.100
  libavdevice    55.  2.100 / 55.  2.100
  libavfilter     3. 77.101 /  3. 77.101
  libswscale      2.  3.100 /  2.  3.100
  libswresample   0. 17.102 /  0. 17.102
  libpostproc    52.  3.100 / 52.  3.100
Input #0, matroska,webm, from 'E:\-=MOVIES=-\TEST MOVIES 720p\TEST1 720p.mk
v':
  Duration: 01:42:56.22, start: 0.000000, bitrate: 2863 kb/s
    Stream #0:0(eng): Video: h264 (High), yuv420p, 1280x528 [SAR 7887:7960 DAR 4
78:199], SAR 211:213 DAR 16880:7029, 23.98 fps, 23.98 tbr, 1k tbn, 180k tbc (def
ault)
    Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
At least one output file must be specified

Re: Sony BRAVIA KDL-32EX723 - MKV audio but no video

PostPosted: Sun Aug 11, 2013 6:29 pm
by Illico
Try this :
viewtopic.php?f=11&t=12241#p75757

Re: Sony BRAVIA KDL-32EX723 - MKV audio but no video

PostPosted: Sun Aug 11, 2013 7:50 pm
by Maca
Thanks Illico, I'll give that a try.

Where exactly do I put that section of code? In profiles.xml but unsure where..

Re: Sony BRAVIA KDL-32EX723 - MKV audio but no video

PostPosted: Mon Aug 12, 2013 8:12 am
by Illico
Maca wrote:In profiles.xml but unsure where..

Yes,
Copy/paste in profiles.xml just before the last </Profiles> element

Re: Sony BRAVIA KDL-32EX723 - MKV audio but no video

PostPosted: Mon Aug 12, 2013 8:49 am
by Maca
That's good because that's where I put it, couldn't help having a fiddle! :lol:

Sadly, the file still does not play correctly.

Here's the log output

  Code:
2013-08-12 09:19:18,575 DEBUG [ServiioHttpService] Incoming request from /192.168.1.107:58830: GET /resource/91808/MEDIA_ITEM/AVC_TS_MP_HD_AC3_ISO-0/ORIGINAL

HTTP/1.1, headers = [TimeSeekRange.dlna.org: npt=689.815-,getcontentFeatures.dlna.org: 1,Pragma: getIfoFileURI.dlna.org,transferMode.dlna.org: Streaming,X-AV-

Physical-Unit-Info: pa="BRAVIA KDL-32EX723";,X-AV-Client-Info: av=5.0; cn="Sony Corporation"; mn="BRAVIA KDL-32EX723"; mv="1.7";,Host: 192.168.1.100:8895]]
2013-08-12 09:19:18,575 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.107
2013-08-12 09:19:18,576 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.107
2013-08-12 09:19:18,576 DEBUG [ResourceDeliveryProcessor] Resource request accepted. Using client 'Identifier=192.168.1.107, Profile=Sony Bravia TV (2011)'
2013-08-12 09:19:18,577 DEBUG [ResourceDeliveryProcessor] Request for resource 91808 and type 'MEDIA_ITEM' received
2013-08-12 09:19:18,577 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 91808 (local)
2013-08-12 09:19:18,578 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 91808, format AVC_TS_MP_HD_AC3_ISO and profile Sony Bravia TV (2011)
2013-08-12 09:19:18,589 DEBUG [AbstractTranscodingDeliveryEngine] Getting media info for transcoded version of file TEST1 720p.mk
v
2013-08-12 09:19:18,594 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file TEST1 720p.mk
v: AVC_TS_MP_HD_AC3_ISO
2013-08-12 09:19:18,594 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 91808 (local)
2013-08-12 09:19:18,595 DEBUG [VideoDeliveryEngine] Delivering item '91808' for client 'Identifier=192.168.1.107, Profile=Sony Bravia TV (2011)'
2013-08-12 09:19:18,606 DEBUG [VideoDeliveryEngine] Delivering file 'TEST1 720p.mk
v' using transcoding
2013-08-12 09:19:18,611 DEBUG [AbstractTranscodingDeliveryEngine] A suitable transcoding job already exists, re-use it for client 'Identifier=192.168.1.107,

Profile=Sony Bravia TV (2011)'
2013-08-12 09:19:18,611 DEBUG [FileBasedTranscodingDeliveryStrategy] Transcoded file 'C:\Windows\TEMP\Serviio\transcoding-temp-91808-sony2011-ORIGINAL.stf' is

complete, sending simple stream
2013-08-12 09:19:18,617 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file TEST1 720p.mk
v: AVC_TS_MP_HD_AC3_ISO
2013-08-12 09:19:18,618 DEBUG [GETMethodProcessor] Delivering bytes 272416768 - 50000000000 from transcoded file, based on time range 689.815 - 6176.0
2013-08-12 09:19:18,618 DEBUG [GETMethodProcessor] Stream entity has length: 50000000000
2013-08-12 09:19:18,618 DEBUG [ResourceTransportRequestHandler] Creating entity with chunked transfer
2013-08-12 09:19:18,618 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 206 Partial Content, headers = [[Content-Type: video/mpeg,Date: Mon, 12 Aug 2013

08:19:18 GMT,Server: Windows 7, UPnP/1.0 DLNADOC/1.50, Serviio/1.3,Cache-control: no-cache,TimeSeekRange.dlna.org: npt=689.815-

6176/6176,contentFeatures.dlna.org:

DLNA.ORG_PN=AVC_TS_HD_24_AC3_ISO;DLNA.ORG_OP=10;DLNA.ORG_CI=1;DLNA.ORG_FLAGS=01500000000000000000000000000000,transferMode.dlna.org:

Streaming,realTimeInfo.dlna.org: DLNA.ORG_TLAG=*]]


I deleted the file in the temp and tried again, got a partial picture which froze and the audio continued. Repeated deleting the file in the temp folder and that time there was no picture just audio.

Re: Sony BRAVIA KDL-32EX723 - MKV audio but no video

PostPosted: Mon Aug 12, 2013 9:20 am
by Illico
According to the log file, video is delivered with AVC_TS_MP_HD_AC3_ISO profile, so file is not transcoded.

When you edit profiles.xml, you have to restart serviio service to take effect...

Then, do you select the new profile "Sony Bravia TV (2012) - bad h264" on serviio console ?


  Code:
   <Profile id="sonybad" name="Sony Bravia TV (2012) - bad h264" extendsProfileId="sony2012">
      <Transcoding>
         <!-- Transcode PVR files -->
         <Video targetContainer="mpegts" targetVCodec="mpeg2video" forceVTranscoding="true" maxVBitrate="17000" targetACodec="ac3" aBitrate="192" DAR="16:9">
            <Matches container="*" vCodec="h264" aCodec="aac" />
         </Video>         
      </Transcoding>
   </Profile>

Re: Sony BRAVIA KDL-32EX723 - MKV audio but no video

PostPosted: Mon Aug 12, 2013 11:35 am
by Maca
Illico wrote:
Then, do you select the new profile "Sony Bravia TV (2012) - bad h264" on serviio console ?


I didn't realise I had to do that, but since doing that saving settings and restart Windows I go to play the file and get the same thing, here's the log output

  Code:
2013-08-12 12:25:47,569 DEBUG [ServiioHttpService] Incoming request from /192.168.1.107:50528: HEAD /resource/91808/MEDIA_ITEM/AVC_TS_MP_HD_AC3_ISO-0/ORIGINAL

HTTP/1.1, headers = [getcontentFeatures.dlna.org: 1,Pragma: getIfoFileURI.dlna.org,transferMode.dlna.org: Streaming,X-AV-Physical-Unit-Info: pa="BRAVIA KDL-

32EX723";,X-AV-Client-Info: av=5.0; cn="Sony Corporation"; mn="BRAVIA KDL-32EX723"; mv="1.7";,Host: 192.168.1.100:8895]]
2013-08-12 12:25:47,570 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.107
2013-08-12 12:25:47,570 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.107
2013-08-12 12:25:47,570 DEBUG [ResourceDeliveryProcessor] Resource request accepted. Using client 'Identifier=192.168.1.107, Profile=Sony Bravia TV (2012) - bad

h264'
2013-08-12 12:25:47,570 DEBUG [ResourceDeliveryProcessor] Request for resource 91808 and type 'MEDIA_ITEM' received
2013-08-12 12:25:47,570 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 91808 (local)
2013-08-12 12:25:47,571 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 91808, format AVC_TS_MP_HD_AC3_ISO and profile Sony Bravia TV (2012)

- bad h264
2013-08-12 12:25:47,581 DEBUG [AbstractTranscodingDeliveryEngine] Getting media info for transcoded version of file TEST1 720p.mkv
2013-08-12 12:25:47,585 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file TEST1 720p.mkv: AVC_TS_MP_HD_AC3_ISO
2013-08-12 12:25:47,585 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 200 OK, headers = [[Content-Type: video/mpeg,Date: Mon, 12 Aug 2013 11:25:47 GMT,Server:

Windows 7, UPnP/1.0 DLNADOC/1.50, Serviio/1.3,Cache-control: no-cache,contentFeatures.dlna.org:

DLNA.ORG_PN=AVC_TS_HD_24_AC3_ISO;DLNA.ORG_OP=10;DLNA.ORG_CI=1;DLNA.ORG_FLAGS=01500000000000000000000000000000,transferMode.dlna.org:

Streaming,realTimeInfo.dlna.org: DLNA.ORG_TLAG=*]]
2013-08-12 12:25:47,590 DEBUG [ServiioHttpService] Incoming request from /192.168.1.107:50529: GET /resource/91808/MEDIA_ITEM/AVC_TS_MP_HD_AC3_ISO-0/ORIGINAL

HTTP/1.1, headers = [TimeSeekRange.dlna.org: npt=0.000-,getcontentFeatures.dlna.org: 1,Pragma: getIfoFileURI.dlna.org,transferMode.dlna.org: Streaming,X-AV-

Physical-Unit-Info: pa="BRAVIA KDL-32EX723";,X-AV-Client-Info: av=5.0; cn="Sony Corporation"; mn="BRAVIA KDL-32EX723"; mv="1.7";,Host: 192.168.1.100:8895]]
2013-08-12 12:25:47,591 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.107
2013-08-12 12:25:47,591 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.107
2013-08-12 12:25:47,591 DEBUG [ResourceDeliveryProcessor] Resource request accepted. Using client 'Identifier=192.168.1.107, Profile=Sony Bravia TV (2012) - bad

h264'
2013-08-12 12:25:47,591 DEBUG [ResourceDeliveryProcessor] Request for resource 91808 and type 'MEDIA_ITEM' received
2013-08-12 12:25:47,591 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 91808 (local)
2013-08-12 12:25:47,592 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 91808, format AVC_TS_MP_HD_AC3_ISO and profile Sony Bravia TV (2012)

- bad h264
2013-08-12 12:25:47,603 DEBUG [AbstractTranscodingDeliveryEngine] Getting media info for transcoded version of file TEST1 720p.mkv
2013-08-12 12:25:47,608 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file TEST1 720p.mkv: AVC_TS_MP_HD_AC3_ISO
2013-08-12 12:25:47,608 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 91808 (local)
2013-08-12 12:25:47,608 DEBUG [VideoDeliveryEngine] Delivering item '91808' for client 'Identifier=192.168.1.107, Profile=Sony Bravia TV (2012) - bad h264'
2013-08-12 12:25:47,618 DEBUG [VideoDeliveryEngine] Delivering file 'TEST1 720p.mkv' using transcoding
2013-08-12 12:25:47,623 DEBUG [AbstractTranscodingDeliveryEngine] No suitable transcoding job exists yet, start one for client 'Identifier=192.168.1.107,

Profile=Sony Bravia TV (2012) - bad h264'
2013-08-12 12:25:47,623 DEBUG [FFMPEGWrapper] Invoking FFmpeg to transcode video file: \\NASD3B537\Multimedia\HD MOVIES\TEST1 720p\TEST1 720p.mkv
2013-08-12 12:25:47,626 DEBUG [ProcessExecutor] Starting C:\Program Files\Serviio\bin\\..\lib/ffmpeg.exe -fflags +genpts -threads 4 -i \\NASD3B537\Multimedia\HD

MOVIES\TEST1 720p\TEST1 720p.mkv -y -threads 4 -c:v copy -bsf:v h264_mp4toannexb -c:a copy -map 0:0 -map 0:1 -sn -f mpegts C:\Windows\TEMP\Serviio\transcoding-

temp-91808-sonybad-ORIGINAL.stf
2013-08-12 12:25:48,124 DEBUG [FileBasedTranscodingDeliveryStrategy] Sending transcoding stream
2013-08-12 12:25:48,134 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file TEST1 720p.mkv: AVC_TS_MP_HD_AC3_ISO
2013-08-12 12:25:48,134 DEBUG [LocalContentCacheDecorator] Cleared cache (local_resetafterplay)
2013-08-12 12:25:48,134 DEBUG [GETMethodProcessor] Stream entity has length: 50000000000
2013-08-12 12:25:48,135 DEBUG [ResourceTransportRequestHandler] Creating entity with chunked transfer
2013-08-12 12:25:48,135 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 200 OK, headers = [[Content-Type: video/mpeg,Date: Mon, 12 Aug 2013 11:25:48 GMT,Server:

Windows 7, UPnP/1.0 DLNADOC/1.50, Serviio/1.3,Cache-control: no-cache,TimeSeekRange.dlna.org: npt=0-6176/6176,contentFeatures.dlna.org:

DLNA.ORG_PN=AVC_TS_HD_24_AC3_ISO;DLNA.ORG_OP=10;DLNA.ORG_CI=1;DLNA.ORG_FLAGS=01500000000000000000000000000000,transferMode.dlna.org:

Streaming,realTimeInfo.dlna.org: DLNA.ORG_TLAG=*]]
2013-08-12 12:25:51,282 DEBUG [WebServer] I/O error: Connection reset by peer: socket write error
2013-08-12 12:25:51,285 DEBUG [ServiioHttpService] Incoming request from /192.168.1.107:50530: GET /resource/91808/MEDIA_ITEM/AVC_TS_MP_HD_AC3_ISO-0/ORIGINAL

HTTP/1.1, headers = [TimeSeekRange.dlna.org: npt=54.827-,getcontentFeatures.dlna.org: 1,Pragma: getIfoFileURI.dlna.org,transferMode.dlna.org: Streaming,X-AV-

Physical-Unit-Info: pa="BRAVIA KDL-32EX723";,X-AV-Client-Info: av=5.0; cn="Sony Corporation"; mn="BRAVIA KDL-32EX723"; mv="1.7";,Host: 192.168.1.100:8895]]
2013-08-12 12:25:51,285 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.107
2013-08-12 12:25:51,285 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.107
2013-08-12 12:25:51,285 DEBUG [ResourceDeliveryProcessor] Resource request accepted. Using client 'Identifier=192.168.1.107, Profile=Sony Bravia TV (2012) - bad

h264'
2013-08-12 12:25:51,285 DEBUG [ResourceDeliveryProcessor] Request for resource 91808 and type 'MEDIA_ITEM' received
2013-08-12 12:25:51,285 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 91808 (local)
2013-08-12 12:25:51,286 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 91808, format AVC_TS_MP_HD_AC3_ISO and profile Sony Bravia TV (2012)

- bad h264
2013-08-12 12:25:51,303 DEBUG [AbstractTranscodingDeliveryEngine] Getting media info for transcoded version of file TEST1 720p.mkv
2013-08-12 12:25:51,311 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file TEST1 720p.mkv: AVC_TS_MP_HD_AC3_ISO
2013-08-12 12:25:51,312 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 91808 (local)
2013-08-12 12:25:51,312 DEBUG [VideoDeliveryEngine] Delivering item '91808' for client 'Identifier=192.168.1.107, Profile=Sony Bravia TV (2012) - bad h264'
2013-08-12 12:25:51,330 DEBUG [VideoDeliveryEngine] Delivering file 'TEST1 720p.mkv' using transcoding
2013-08-12 12:25:51,339 DEBUG [AbstractTranscodingDeliveryEngine] A suitable transcoding job already exists, re-use it for client 'Identifier=192.168.1.107,

Profile=Sony Bravia TV (2012) - bad h264'
2013-08-12 12:25:51,340 DEBUG [FileBasedTranscodingDeliveryStrategy] Sending transcoding stream
2013-08-12 12:25:51,350 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file TEST1 720p.mkv: AVC_TS_MP_HD_AC3_ISO
2013-08-12 12:25:51,350 DEBUG [GETMethodProcessor] Delivering bytes 24379392 - 50000000000 from transcoded file, based on time range 54.827 - 6176.0
2013-08-12 12:25:51,350 DEBUG [GETMethodProcessor] Stream entity has length: 50000000000
2013-08-12 12:25:51,350 DEBUG [ResourceTransportRequestHandler] Creating entity with chunked transfer
2013-08-12 12:25:51,350 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 206 Partial Content, headers = [[Content-Type: video/mpeg,Date: Mon, 12 Aug 2013

11:25:51 GMT,Server: Windows 7, UPnP/1.0 DLNADOC/1.50, Serviio/1.3,Cache-control: no-cache,TimeSeekRange.dlna.org: npt=54.827-6176/6176,contentFeatures.dlna.org:

DLNA.ORG_PN=AVC_TS_HD_24_AC3_ISO;DLNA.ORG_OP=10;DLNA.ORG_CI=1;DLNA.ORG_FLAGS=01500000000000000000000000000000,transferMode.dlna.org:

Streaming,realTimeInfo.dlna.org: DLNA.ORG_TLAG=*]]


If this is not fixable whats the best way to re-encode the file?
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