Serviio makes no connection to new NAS
I have mapped the My Cloud Home as a network drive on my Windows 10 computer. My computer sees the drive and has no trouble interacting with it. But Serviio doesn't see it at all. This is surprising because my old drive works perfectly. In the attached photo, you can see that Serviio has made a connection with the Freenet drive (fnd) but not with the MyCloud.
I even thought that the problem was the capital letters that I was using so tried to list it with small letters. But that didn't work either.
Can somebody please tell me what I am doing wrong or what I have forgotten? I don't understand why the old NAS works but the brand new one doesn't?
Thank you in advance.