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Alexa Skill User credentials

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aiscifi

Serviio newbie

Posts: 2

Joined: Thu Nov 03, 2022 9:43 pm

Post Thu Nov 03, 2022 9:53 pm

Alexa Skill User credentials

Hi folks, I am having difficulty in linking an alexa skill. I am running the latest version of Serviio (downloaded and installed today). I have media browser and console access. I have opened up the ports and have green checkmarks on both the insecure and secure connectivity checks in the Remote tab. when attempting to link the Alexa Skill, I am using the Serviio ID on the main page and the User ID and Password that I created on the User tab and am successfully logged in with. I have attempted to make the Alexa connection three times and no dice. The error message is: "We were unable to link Serviio at this time."

Any and all suggestions are very much appreciated!
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Sat Nov 05, 2022 8:56 pm

Re: Alexa Skill User credentials

Do you have the Pro license? The 14 day trial is not enough.
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aiscifi

Serviio newbie

Posts: 2

Joined: Thu Nov 03, 2022 9:43 pm

Post Sun Nov 06, 2022 6:35 pm

Re: Alexa Skill User credentials

Yes. I purchased the Pro version and applied the license.
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Mon Nov 07, 2022 11:13 am

Re: Alexa Skill User credentials

Can you PM me your serviioId and try again to log in and tell me the timestamp of your atempt?
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Mon Nov 07, 2022 11:14 am

Re: Alexa Skill User credentials

also, I think some users had issues with logging in when used capital letters in the username/password. Try changing it all to lowercase.
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Drew3

Serviio newbie

Posts: 1

Joined: Sun Feb 11, 2024 9:41 pm

Post Sun Feb 11, 2024 9:52 pm

Re: Alexa Skill User credentials

I tried lower case and it still doesn't work. Any other ideas. I can log into the media browser and have the green check marks on the remote. I have Pro as well. IDuFJlStWyAK

Still cant link
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weston.front

Serviio newbie

Posts: 1

Joined: Fri Mar 29, 2024 4:29 pm

Post Fri Mar 29, 2024 4:35 pm

Re: Alexa Skill User credentials

I am having the same problem and given the One Star rating of this Alexa Skill I was wanting to check out how well it worked before buying the licence. Is there anyway of doing this? I have used Serviio via other platforms and it performed well and was easier to use than Plex so I'm keen to try this out via my Echo and once I'm happy buy a licence. Please advise
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atc98092

User avatar

DLNA master

Posts: 5214

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Sat Mar 30, 2024 10:36 pm

Re: Alexa Skill User credentials

Every time Serviio is installed/updated, you get a 15-day trial of the Pro version. I am not certain if you reinstall the same version if you get the trial.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

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