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A new member as from today.

I have prepared 20 pictures (jpeg format) all measuring 7 x 5.25, having read that pictures above 8x8 are not supported. Whilst the thumbnails are visible on screen, none of these pictures will show when selected. Another picture, (without any alterations) I received via an Iphone will.

Can anyone provide any constructive suggestions that will help me overcome this problem please?

Regards,

RonBin

Don't really understand. The size - you mean inches, as in paper photo? That doesn't make sense in digital word

You have to give us more details, like what device and profile you're using, post the detailed log etc.

viewtopic.php?f=5&t=1289

Thanks for your reply. The photograph was taken with a Lumix G5 Camera in RAW format and was converted to a JPEG with the following dimensions. Width 5.123" = 1537 Pixels - Height 7" = 2100 Pixels and a Resolution of 300 Pixels. I use Photoshop CS5 for my photo processing and have tried various sizes and resolution but none of the shots seem to be supported by the E6 yet, when I open a picture to sent to me by IPhone, that one opens.

You mention a log in your email, which log are you referring to, is it the exif log from the shot? if so, I have provided a screen shot of it which I hope will help.

REgards,

RonBin

I see some devices that does not support "Highest" and "High" quality levels of a NX2 or Photoshop converted jpeg file. (4.4.4)
Need to have jpegs with a medium quality level.(4.2.0)
Could you check that on Photoshop when you save file ?

http://forums.adobe.com/message/3766764#3766764
http://forums.adobe.com/message/3793316#3793316

OK, merci, I will do a trial run tomorrow morning and see what happens. I will get back to you later.

Thanks for your help. Ron

All my pictures were in "High" level after being saved for web and other utilities, but will try a few at "Medium" level. I am not sure what the numbers 4.4.4 and 4.2.0 mentioned in your email represent, can you enlighten me please?

Kind regards,

Ron

4:4:4, 4:2:2, 4:2:0 is for Chroma subsampling : http://en.wikipedia.org/wiki/Chroma_subsampling

4:4:4 is the best result but not supported by all devices.
4:2:0 is the baseline result (with some loss on Chroma informations), supported by all devices.
4:2:2 is between.

I'm not a Photoshop specialist, I don't know how photoshop manage chroma subsampling with quality option during jpg saving.

Thank you very much for your assistance. I will change my pictures to medium or low when saving them from photoshop, hopefully all will be well.

Best wishes and kind regards,

Ron