Serviio

I am running Windows 8 and Serviio 1.4.1.2. Some of my video files are not being added to the library. In the log I get the following:

2014-07-15 08:12:31,335 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\B\Beastmaster.mp4). Message: Unknown video width.
2014-07-15 08:12:31,679 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\C\College.mp4). Message: Unknown video width.
2014-07-15 08:12:31,935 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\C\Cool Runnings.mp4). Message: Unknown video width.
2014-07-15 08:12:32,125 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\C\Couples Retreat.mp4). Message: Unknown video width.
2014-07-15 08:12:32,536 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\F\Fast Five.mp4). Message: Unknown video width.
2014-07-15 08:12:32,910 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\F\Forbidden Kingdom.mp4). Message: Unknown video width.
2014-07-15 08:12:33,277 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\F\Frighteners.mp4). Message: Unknown video width.
2014-07-15 08:12:33,600 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\G\Green Lantern - First Flight.mp4). Message: Unknown video width.
2014-07-15 08:12:33,924 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\H\Hocus Pocus.mp4). Message: Unknown video width.
2014-07-15 08:12:34,132 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\H\Hot Tub Time Machine.mp4). Message: Unknown video width.
2014-07-15 08:12:34,339 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\I\Incredible Burt Wonderstone.mp4). Message: Unknown video width.
2014-07-15 08:12:34,594 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\I\Invitation to a Gunfighter.mp4). Message: Unknown video width.
2014-07-15 08:12:34,877 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\I\Iron Man 2.mp4). Message: Unknown video width.
2014-07-15 08:12:35,113 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\K\Kellys Heroes.mp4). Message: Unknown video width.
2014-07-15 08:12:35,286 WARN [LibraryManager] Skipping processing metadata for an unsupported file (F:\Movies A-N\L\Lockout.mp4). Message: Unknown video width.
2014-07-15 08:12:35,501 WARN [LibraryManager] Skipping processing metadata for an unsupported file (E:\Movies O-Z\P\Private Benjamin.mp4). Message: Unknown video width.
2014-07-15 08:12:35,802 WARN [LibraryManager] Skipping processing metadata for an unsupported file (E:\Movies O-Z\P\Pulp Fiction.mp4). Message: Unknown video width.
2014-07-15 08:12:36,050 WARN [LibraryManager] Skipping processing metadata for an unsupported file (E:\Movies O-Z\R\Robocop 1.mp4). Message: Unknown video width.
2014-07-15 08:12:36,213 WARN [LibraryManager] Skipping processing metadata for an unsupported file (E:\Movies O-Z\R\Rock of Ages.mp4). Message: Unknown video width.

I have searched both online and through the forums and can find to reference to this error. All my files are MP4s and were made with the same program with the same settings. I have attached 2 MediaInfo files. One for a movie that loads to my library and one that gets the above error. I see no discernible difference in the files.

Can't see why - try remuxing one of the "faulty" files:

ffmpeg -i "F:\Movies A-N\B\Beastmaster.mp4" -c copy -map 0 "F:\Movies A-N\B\Beastmaster Test.mp4"

and see if that can be read.

post ffmpeg -i of the faulty video. But the log says it cannot determine the video's width (via FFmpeg)

I corrected the issue. I was tagging my files with iTunes and apparently all iTunes tagging is not equal. I used Meta X to tag and files then appear in Library. Thank you for your assistance.