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No multichannel audio when burnt in subtitles disabled

PostPosted: Mon Nov 23, 2015 7:07 am
by NRB
Hi there,

I've mainly been using Serviio to provide media for my PS3's and Sony TV, with the library on a Synology NAS running Patter's package and my laptop with the console controlling it. As the PS3's and Sony TV don't support subtitles, they've needed to be burned into the stream via a transcode. As my Synology DS413 lacks the grunt to do this quickly, watching something with subtitles has required forward planning so I can pause it and resume later once a decent chunk of transcoded video is available, otherwise it just stutters.

I recently purchased an Android TV box (OTT M8Q) that has native subtitle support. I therefore decided that this was going to be used for any subtitled video and unchecked the "enable burned-in subtitles only when required".

After doing this, I noticed that the 5.1 channel audio was not bitstreamed, but was downgraded to stereo. When subtitles are burned in, the audio is once again 5.1 channels.

How do I address this?

Cheers,
Nick

Re: No multichannel audio when burnt in subtitles disabled

PostPosted: Mon Nov 23, 2015 10:15 am
by zip
can you post detailed log of playing the file?

Re: No multichannel audio when burnt in subtitles disabled

PostPosted: Mon Nov 23, 2015 11:26 am
by NRB
Hey Zip,

I'm not sure how to get the log from the NAS. If I log in to Synology DSM I can view the log from the Package Centre, but can't copy and paste it.

I'm not sure how I can get into the linux system to retrieve it. The console log is essentially empty.

Thanks,
Nick

Re: No multichannel audio when burnt in subtitles disabled

PostPosted: Fri Nov 27, 2015 10:41 pm
by NRB
patters, do you know how I can dig up the requisite log files from the Synology?