[SOLVED] SERVIIO has entered "The Twilight Zone" - Fails

Troubleshooting steps:
The problem that precipitated these Draconian measures is that I have a folder name "The Twilight Zone Franchise" and the subfolder 'The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05 (1963-1964)" was showing no media present on 3 dissimilar DLNA clients (Toshiba Smart TV, Samsung Smart TV, Android TV Box). There is valid and playable media present in the folder.
Before I executed the steps above, I tried renaming the sub-folder for Season 05, re-encoding the audio and video of the media (was MKV,AVC,AC3) as both AVI(DIVX,AAC) and MKV(H.264,AAC) in new "Season 05 MKV" and "Season 05 AVI" subfolders, renaming directories, moving the season 05 media files to the Season 04. In each case, the DLNA client when attempting to view those folders reports no media present. I removed the Season 05 media files from the Season 04 folder and the Season 04 media reappeared in the Season 04 folder. I then progressively deleted the original Season 05 subfolder, then the Season 05 AVI subfolder and then the Season 05 MKV subfolder. I renamed the intermediate folder from "The Twilight Zone (1959-1964) to just "The Twilight Zone". In each case, the deleted or original named folders in the case of a rename continued to appear and would not vanish. I then renamed the primary folder to just "The Twilight Zone". Not only do ALL the non-existent Season 05 folders continue to exist, but the deleted "Twilight Zone Movie" folder remains. It was at this time (having a good backup, of course) I removed the entire "The Twilight Zone" root folder. All the phantom folders and the Season 05 folder which had good media in it but reported as "No Media Present" stayed while the folders that originally reported with media and functioned as expected disappeared. So I was left with a set of dead folder trees that no longer exist! I tried "FORCE RESCAN" and waited 6 hours, rebooted and then did another "FORCE RESCAN" and waited 12 hours and nothing changed.
Part of the renaming was a thought on my part to see if SERVIIO is appropriately using the correct maximum PATH length (including the maximum FILENAME length) internally. The maximum lengths for NTFS are defined in https://msdn.microsoft.com/en-us/library/windows/desktop/aa365247(v=vs.85).aspx#win32_file_namespaces. The longest media filename "U:\Movies Archive\The Twilight Zone\The Twilight Zone (1959-1964)\Season 05 (1963-1064)\The Twilight Zone S05E16 The Self Improvement Of Salvadore Ross.mkv" in the Season 05 folder is 155 Unicode characters total (path+filename) and the actual FILENAME is only 67 Unicode chars which is well short of the maximum 260 however implementationsn limit that to 255 but in any case the FILENAME is only 67 characters. I did an audit of the entire SERVIIO Share and there are 240 media FILENAME entries with 64-109 Unicode char and there appear to be no anomalies associated with the handful I tested so, apparently, there is nothing particularly special about a FILENAME with a length of 67. There are numerous PATH+FILENAME entries up to and including 205 Unicode char so, apparently, there is nothing special about the total length of 155. There are also numerous PATH entries up to and including 167 Unicode char so there is also nothing particularly auspicious about 79 Unicode char of this Twilight Zone Episode PATH. Apparently there is nothing wrong with SERVIIO's PATH and FILENAME processes or the much longer entries discovered during my audits should show anomalies and they did not. I could try truncating the FILENAME to only 64 Unicode char but I don't see that as the root cause based on my analysis of this particular SERVIIO Share so I didn't do that.
Season 05 continues to FAIL to show any media present (per my Toshiba TV "No Applicable Media Files Present") but Seasons 01-04 show and play just fine.
I think I have performed extreme due diligence on my part to rule out many problems and scenarios and now I seek probitive questions, suggestions and eventually a comprehensive answer to this vexing problem with the Library.
The actual error returned by SERVIIO MEDIA BROWSER is "Unknown Server Error (500, Undefined)" <= What does this actually mean???
If purchasing SERVIIO will guarantee a resolution, I am happy to do that with certain conditions (FILE LOCKING, timely stopping of the SERVIIO service).
I would never have discovered this problem if I had wanted to view a specific Twilight Zone episode with William Shatner in it and could not. This problem could have gone unnoticed for a long time. I now wonder how many other situations may be present in the SERVIIO Library that I am not aware of. Bottom line, I can no longer trust that the SERVIIO Library has integrity in comparison to the media actually present in the SERVIIO Share.
What is special about "The Twilight Zone"? Has SERVIIO "entered" or "found its' way into" "The Twilight Zone"
and can't deal with it?
[UPDATE]
Here is a list of Media Files Present:
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E01 In Praise Of Pip.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E02 Steel.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E03 Nightmare At 20000 Feet.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E04 A Kind Of Stopwatch.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E05 The Last Night Of A Jockey.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E06 Living Doll.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E07 The Old Man In The Cave.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E08 Uncle Simon.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E09 Probe 7 Over And Out.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E10 The 7th Is Made Up Of Phantoms.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E11 A Short Drink From A Certain Fountain.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E12 Ninety Years Without Slumbering.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E13 Ring A Ding Girl.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E14 You Drive.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E15 The Long Morrow.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E16 The Self Improvement Of Salvadore Ross.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E17 Number 12 Looks Like You.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E18 Black Leather Jackets.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E19 Night Call.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E20 From Agnes With Love.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E21 Spur Of The Moment.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E22 An Occurrence At Owl Creek Bridge.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E23 Queen Of The Nile.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E24 Whats In The Box.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E25 The Masks.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E26 I Am The Night Color Me Black.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E27 Sounds And Silences.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E28 Caesar And Me.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E29 The Jeopardy Room.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E30 Stopover In A Quiet Town.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E31 The Encounter.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E32 Mr Garrity AndThe Graves.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E33 The Brain Center At Whipples.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E34 Come Wander With Me.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E35 The Fear.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E36 The Bewitchin Pool.mkv
What else do I need to provide to get to a resolution?
I created two subfolders under the root of Video Archive with these media files and when they failed to appear in the folders, deleted them but these "Phantom" directories persist in SERVIIO Library. Why? When you delete a folder with or without content inside, it should be removed from SERVIIO Library.
- *CHKDSK ?: /f /v on all drives - no anomalies reported
*RAID Resynch all 6 physical drives (All are RAID 1 Mirror Sets) - no anomalies reported
*CHKDSK ?: /f /r /v on all drives - no anomalies reported
*SERVIIO is installed on DRIVE C: which has 137GB of freespace - S/B plenty of room for SERVIIO Library files.
*Uninstall SERVIIO 18.1 and eradicate all files, folders and registry entries
*Reboot
*Uninstall JAVA using the JAVA uninstaller tool
*Reboot
*Install latest version of JAVA for Windows 7 x64
*Reboot
*Install SERVIIO 18.1
*Reboot
*Created new folders and subfolders for The Twilight Zone (I did not copy the folder names from my backup), I then copied the media files for the Twilight Zone Movie and the Twilight Zone Seasons into the newly created subfolders, as appropriate in an effort to prevent any permissions problems from being replicated.
*Added the entity NETWORK SERVICE to the Security for the two logical volumes containing SERVIIO Shares and set the permissions for NETWORK SERVICE to FULL CONTROL. I then forced propagation of the Root Security for each logical volume to propagate to all subordinate subfolders and files. This propagated permissions throughout the drives.
*Set the LOGON ACCOUNT for SERVIIO SERVICE to NETWORK SERVICE and RESTARTED THE SERVICE
*Set SERVIIO LOG to DEBUG
*Rebooted
*Add the four original SERVIIO Shared Folders as before. (I selected POLLIER on each in an effort to minimize the FILE LOCKING ISSUE WHICH IS WELL DOCUMENTED but even POLLIER does not prevent the FILE LOCKING, it only seems to minimize the impact).
*Let the SERVIIO Server computer ruminate for 40 hours to rebuild the SERVIIO Library.
*The Season 05 folder continues to FAIL to show any media present on my Toshiba Smart TV ("No Applicable Media Present"), my Samsung Smart TV and my Android TV box (The folder shows but and won't open to show the media files in it" - 2 proprietary software interfaces and KODI. They all reflect the same situation ... nothing in the Season 05 folder in the SERVIIO Library.
*Examined the SERVIIO LOG inexplicably, it adds and Season 05 media files to the library and then, inexplicably, immediately removes all Season 05 media files! WHY??? I added another TV show to the SERVIIO Share and it just adds it and goes on with life and everything works normally.
*Copied the Season 05 folder into the root of the SERVIIO Share and it fails there too. There must be something wrong with the media someplace none of the files appear to be different from Seasons 01-04. Would a MediaInfo list help?
The problem that precipitated these Draconian measures is that I have a folder name "The Twilight Zone Franchise" and the subfolder 'The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05 (1963-1964)" was showing no media present on 3 dissimilar DLNA clients (Toshiba Smart TV, Samsung Smart TV, Android TV Box). There is valid and playable media present in the folder.
Before I executed the steps above, I tried renaming the sub-folder for Season 05, re-encoding the audio and video of the media (was MKV,AVC,AC3) as both AVI(DIVX,AAC) and MKV(H.264,AAC) in new "Season 05 MKV" and "Season 05 AVI" subfolders, renaming directories, moving the season 05 media files to the Season 04. In each case, the DLNA client when attempting to view those folders reports no media present. I removed the Season 05 media files from the Season 04 folder and the Season 04 media reappeared in the Season 04 folder. I then progressively deleted the original Season 05 subfolder, then the Season 05 AVI subfolder and then the Season 05 MKV subfolder. I renamed the intermediate folder from "The Twilight Zone (1959-1964) to just "The Twilight Zone". In each case, the deleted or original named folders in the case of a rename continued to appear and would not vanish. I then renamed the primary folder to just "The Twilight Zone". Not only do ALL the non-existent Season 05 folders continue to exist, but the deleted "Twilight Zone Movie" folder remains. It was at this time (having a good backup, of course) I removed the entire "The Twilight Zone" root folder. All the phantom folders and the Season 05 folder which had good media in it but reported as "No Media Present" stayed while the folders that originally reported with media and functioned as expected disappeared. So I was left with a set of dead folder trees that no longer exist! I tried "FORCE RESCAN" and waited 6 hours, rebooted and then did another "FORCE RESCAN" and waited 12 hours and nothing changed.
Part of the renaming was a thought on my part to see if SERVIIO is appropriately using the correct maximum PATH length (including the maximum FILENAME length) internally. The maximum lengths for NTFS are defined in https://msdn.microsoft.com/en-us/library/windows/desktop/aa365247(v=vs.85).aspx#win32_file_namespaces. The longest media filename "U:\Movies Archive\The Twilight Zone\The Twilight Zone (1959-1964)\Season 05 (1963-1064)\The Twilight Zone S05E16 The Self Improvement Of Salvadore Ross.mkv" in the Season 05 folder is 155 Unicode characters total (path+filename) and the actual FILENAME is only 67 Unicode chars which is well short of the maximum 260 however implementationsn limit that to 255 but in any case the FILENAME is only 67 characters. I did an audit of the entire SERVIIO Share and there are 240 media FILENAME entries with 64-109 Unicode char and there appear to be no anomalies associated with the handful I tested so, apparently, there is nothing particularly special about a FILENAME with a length of 67. There are numerous PATH+FILENAME entries up to and including 205 Unicode char so, apparently, there is nothing special about the total length of 155. There are also numerous PATH entries up to and including 167 Unicode char so there is also nothing particularly auspicious about 79 Unicode char of this Twilight Zone Episode PATH. Apparently there is nothing wrong with SERVIIO's PATH and FILENAME processes or the much longer entries discovered during my audits should show anomalies and they did not. I could try truncating the FILENAME to only 64 Unicode char but I don't see that as the root cause based on my analysis of this particular SERVIIO Share so I didn't do that.
Season 05 continues to FAIL to show any media present (per my Toshiba TV "No Applicable Media Files Present") but Seasons 01-04 show and play just fine.
I think I have performed extreme due diligence on my part to rule out many problems and scenarios and now I seek probitive questions, suggestions and eventually a comprehensive answer to this vexing problem with the Library.
The actual error returned by SERVIIO MEDIA BROWSER is "Unknown Server Error (500, Undefined)" <= What does this actually mean???
If purchasing SERVIIO will guarantee a resolution, I am happy to do that with certain conditions (FILE LOCKING, timely stopping of the SERVIIO service).
I would never have discovered this problem if I had wanted to view a specific Twilight Zone episode with William Shatner in it and could not. This problem could have gone unnoticed for a long time. I now wonder how many other situations may be present in the SERVIIO Library that I am not aware of. Bottom line, I can no longer trust that the SERVIIO Library has integrity in comparison to the media actually present in the SERVIIO Share.
What is special about "The Twilight Zone"? Has SERVIIO "entered" or "found its' way into" "The Twilight Zone"

[UPDATE]
Here is a list of Media Files Present:
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E01 In Praise Of Pip.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E02 Steel.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E03 Nightmare At 20000 Feet.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E04 A Kind Of Stopwatch.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E05 The Last Night Of A Jockey.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E06 Living Doll.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E07 The Old Man In The Cave.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E08 Uncle Simon.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E09 Probe 7 Over And Out.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E10 The 7th Is Made Up Of Phantoms.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E11 A Short Drink From A Certain Fountain.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E12 Ninety Years Without Slumbering.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E13 Ring A Ding Girl.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E14 You Drive.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E15 The Long Morrow.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E16 The Self Improvement Of Salvadore Ross.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E17 Number 12 Looks Like You.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E18 Black Leather Jackets.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E19 Night Call.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E20 From Agnes With Love.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E21 Spur Of The Moment.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E22 An Occurrence At Owl Creek Bridge.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E23 Queen Of The Nile.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E24 Whats In The Box.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E25 The Masks.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E26 I Am The Night Color Me Black.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E27 Sounds And Silences.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E28 Caesar And Me.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E29 The Jeopardy Room.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E30 Stopover In A Quiet Town.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E31 The Encounter.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E32 Mr Garrity AndThe Graves.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E33 The Brain Center At Whipples.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E34 Come Wander With Me.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E35 The Fear.mkv
E:\Video Archive\The Twilight Zone Franchise\The Twilight Zone (1959-1964)\Season 05\The Twilight Zone S05E36 The Bewitchin Pool.mkv
What else do I need to provide to get to a resolution?
I created two subfolders under the root of Video Archive with these media files and when they failed to appear in the folders, deleted them but these "Phantom" directories persist in SERVIIO Library. Why? When you delete a folder with or without content inside, it should be removed from SERVIIO Library.