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Problems with LAN Drive

PostPosted: Thu Mar 15, 2018 9:33 pm
by NiLLS
Hi, I have a new 4TB HDD, formated with GPT 4TB NTFS partition conected with usb 3.0 to router.

When i add the LAN Adress "\\Readyshare\share\VĂ­deos" and search content, i get this:
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Before install this hdd, i have an MBR 2TB NTFS HDD, conected in the same box with 3.0 to same ruter, and it works perfectly.

Then, i think that problem is GPT NTFS partition, but it need it to do a 4TB partition.

I try to connect this hdd to my computer with usb 3.0 and still same error.

How i can solve it?

Thanks.

Re: Problems with LAN Drive

PostPosted: Thu Mar 15, 2018 10:14 pm
by freaknik
Can you access the share from a computer or phone through smb? How much ram does the router have? My router couldn't handle dlna and made files turn into folders and become unusable. Try the usb3 on a desktop with serviio server, I bet that works better.

Re: Problems with LAN Drive

PostPosted: Thu Mar 15, 2018 11:49 pm
by atc98092
I can't read the message, but problems with NAS drives are almost always a permission issue. Remember that Serviio doesn't run under your user account, but a local computer account with limited network access. When you replaced the hard drive, it probably didn't have the same permissions as the previous hard drive. One thing you can try is to change Serviio to use your user account instead of the Local System. Then Serviio has the same network access permissions that you do.

Re: Problems with LAN Drive

PostPosted: Fri Mar 16, 2018 10:15 am
by NiLLS
Hi, thanks for the help.

This is my router:
https://www.netgear.com/landings/ad7200/

This is the configuration of the LAN Folder:
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I can access to this LAN folder from all my devices, computers, phones, TV without problems.

Before upgrade the HDD i run serviio with this LAN folder without problems.

Any idea?

Re: Problems with LAN Drive

PostPosted: Fri Mar 16, 2018 1:36 pm
by atc98092
I downloaded the manual for this router, hoping the English version would let me understand the different settings. Unfortunately, it does not contain any images of that configuration page, and my Spanish is so rusty I can't follow everything it's saying. I think the settings are all correct, but can't be certain. My next suggestion is to change the user account that Serviio uses to run on your computer. For Windows, this is done in the Services applet in the Administrator's tools portion of the control panel. I can't tell you how to change it in other OSs.

Re: Problems with LAN Drive

PostPosted: Fri Mar 16, 2018 6:53 pm
by NiLLS
Sorry, i put the configuration in english:

1a.jpg
1a.jpg (455.75 KiB) Viewed 3610 times


I configurate the access to lan hdd without password or any porotection, before i change hdd 2TB with same router my serviio can read all videos on lan drive, my problem was when i change the HDD for a 4TB.

I think that maybe its about 4tb NTFS GPT partition.

I can't found any FAQ about if serviio can read GPT partitions.

Re: Problems with LAN Drive

PostPosted: Fri Mar 16, 2018 7:56 pm
by atc98092
I have a 5 TB drive in my Serviio computer, as well as three 3 TB drives. Serviio reads from them with no problem. And they are all GPT. But that isn't a factor with a networked device, as Serviio is only reading what is being offered by the networked device. It doesn't have to support the file system on the drive itself.

Thanks for the English conversion. I was reasonably close with what I thought it said. I always admire people that can use more than one language. :D

Re: Problems with LAN Drive

PostPosted: Fri Mar 16, 2018 8:16 pm
by NiLLS
Thanks :)

I know that my english is no so good...

I know too that serviio don't have native lan devices, but before change my hdd i have no problems with that :S

In my computer i have 3 HDD, where servioo work good.

This LAN device have downloads from 5 home computers, i want add these content :(

No one here use LAN devices?

Re: Problems with LAN Drive

PostPosted: Fri Mar 16, 2018 8:43 pm
by atc98092
I believe that many people use networked storage, but routers are usually not the best choice. Routers are designed for routing and firewall (NAT) purposes, and most of the time the ability to plug a drive in to share the data is just something they tack on. I can't explain why you are having a problem after switching to the larger drive. You also mentioned you connected it to the computer via USB and still had an issue. That seems to point to an issue with the drive, but I don't want to say it's defective, especially since other devices on the network can access it. I'm not certain if enabling detailed logging would tell us anything, but it might be worth a shot.

Re: Problems with LAN Drive

PostPosted: Sat Mar 17, 2018 12:35 am
by freaknik
My 2 cents: I agree. Router does not equal nas when it comes to dlna. I tried it and failed and am much happier with drive plugged into desktop and just leaving it on all the time.

Re: Problems with LAN Drive

PostPosted: Sat Mar 17, 2018 10:37 am
by NiLLS
This router have "plex", is a nas-ready router, i move lot of data between my pc and router hdd without problems.

Before that i change my old router hdd i haven't these problems :(

No idea how can solve it?

Re: Problems with LAN Drive

PostPosted: Sun Mar 18, 2018 3:04 am
by atc98092
Let's see what a detailed log looks like.

Re: Problems with LAN Drive

PostPosted: Mon Mar 19, 2018 10:38 pm
by NiLLS
Here is:
serviio.log
(493.14 KiB) Downloaded 187 times


Uhmm... very strange:
2018-03-16 11:18:49,787 INFO [PlaylistMaintainerWorker] Started looking for playlist changes
2018-03-16 11:18:49,900 WARN [FileDeltaPoller] An error during removing repository \\Readyshare\share\Descargas from the file monitor
java.lang.NullPointerException
at org.serviio.library.local.indexing.polling.FileDeltaPoller.removeRepository(FileDeltaPoller.java:139)
at org.serviio.library.local.indexing.polling.FileDeltaPoller.repositoryRemoved(FileDeltaPoller.java:114)
at org.serviio.library.local.indexing.LibraryDeltaScanner.repositoryRemoved(LibraryDeltaScanner.java:127)

Re: Problems with LAN Drive

PostPosted: Fri Apr 06, 2018 9:19 am
by NiLLS
:(

Re: Problems with LAN Drive

PostPosted: Sat Apr 07, 2018 12:31 am
by atc98092
Zip will have to weigh in on the meaning of those log entries.

Re: Problems with LAN Drive

PostPosted: Sun Apr 08, 2018 10:36 am
by freaknik
is the router drive share user and password protected or open?

Because if it's protected by an account and serviio doesn't know the account that could explain it.

IDK just guessing.

Re: Problems with LAN Drive

PostPosted: Mon Apr 09, 2018 2:44 pm
by NiLLS
Guys, i know what's the problem.

I buy a new laptop, first time that i try to open //Readyshare (red resource on my lan) i must provide user and password from router, admin admin.

This is why serviio can't access to this hdd lan...

Any idea of i can configure serviio to access with user and password?

Re: Problems with LAN Drive

PostPosted: Wed Apr 11, 2018 4:49 pm
by snowflake7
Sounds like a permissions issue. Check out the FAQs "My files (on remote drive) are not scanned" Serviio runs as a service and needs to run with appropriate credentials. As installed the service will run as "local system account". This is typically not adequate for file shares across devices.

On my systems I have created a user with the same user name and password and duplicated that on the device that I am connecting to. (a linux based NAS or a straight Windows share, no difference, just make sure the user and password is the same.) Note that this needs to be adjusted each time a Serviio update is installed as the permissions will revert to "local system" during update.

Only caveat is the \\readyshare. I am not sure of the \\readyshare platform or how permissions are assigned, but a little research in this regard should solve your issue.

Re: Problems with LAN Drive

PostPosted: Fri Apr 13, 2018 12:24 pm
by NiLLS
Uhm, lot of thanks, seems good :)

In the truth, serviio need a big update to add hdd drivers and LAN computers.

In serviio when you try add a new folder, you only can select local folders... to put a LAN device you must paste the adresss.

When i try access to //Readyshare with a new device, windows ask for credentials, where i must use router user and password, "admin", "admin".

I must put these credentials in any serviio profile?

Thanks :)

Re: Problems with LAN Drive

PostPosted: Fri Apr 13, 2018 5:54 pm
by atc98092
NiLLS wrote:Uhm, lot of thanks, seems good :)

In the truth, serviio need a big update to add hdd drivers and LAN computers.

In serviio when you try add a new folder, you only can select local folders... to put a LAN device you must paste the adresss.

When i try access to //Readyshare with a new device, windows ask for credentials, where i must use router user and password, "admin", "admin".

I must put these credentials in any serviio profile?

Thanks :)


Actually, no. Serviio is good the way it is. The majority of users don't keep their media on a device other than the computer running Serviio.

The simplest resolution for you is to change the user account that the Serviio service itself uses. That way, you can use a user account that has access rights to your networked location. By default, Serviio runs with a user account called Local System. This account has very limited network access. Changing it to the user account you use to log into the computer will give Serviio the same network access you have when you are logged into the computer. There are numerous web sites that can tell you have to change the user account the service uses. But basically you open the Services app in Windows, find Serviio in the lists of services, and open the properties window and change the account on the Log On tab.