Movie won't show up

I downloaded Relentless and Relentless 3 and 4 respectively.

Relentless and Relentless 4 show up; however, Relentless 3 does not.

Why is this?

Can this be fixed?

Can you please help?

[DenyAll]

More Information:

• When you say it doesn't appear - on what device?
• Does the file show up in Mediabrowser?
• Does the file show up under the Folders category?
• Post MediaInfo for the file
• Post the full file name.

Device: Roku

Full File Name and other info:

  Code:

General
Complete name : E:\VuzeDownloads\Relentless.3.1993.WEBRip.x264-ION10\Relentless.3.1993.WEBRip.x264-ION10.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 824 MiB
Duration : 1 h 25 min
Overall bit rate : 1 351 kb/s
Movie name : RARBG - Relentless.3.1993.WEBRip.x264-ION10
Encoded date : UTC 2018-10-19 06:58:39
Tagged date : UTC 2018-10-19 06:58:39
Writing application : Lavf57.83.100
Comment : RARBG - Relentless.3.1993.WEBRip.x264-ION10

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings : CABAC / 5 Ref Frames
Format settings, CABAC : Yes
Format settings, RefFrames : 5 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1 h 25 min
Bit rate : 1 100 kb/s
Width : 720 pixels
Height : 400 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.159
Stream size : 665 MiB (81%)
Title : RARBG - Relentless.3.1993.WEBRip.x264-ION10
Writing library : x264 core 152 r2851M ba24899
Encoding settings : cabac=1 / ref=5 / deblock=1:-1:-1 / analyse=0x3:0x113 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-3 / threads=12 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=abr / mbtree=1 / bitrate=1100 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Language : English
Encoded date : UTC 2018-10-19 06:58:39
Tagged date : UTC 2018-10-19 06:58:39
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 1 h 25 min
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 156 MiB (19%)
Title : RARBG - Relentless.3.1993.WEBRip.x264-ION10
Language : English
Default : Yes
Alternate group : 1
Encoded date : UTC 2018-10-19 06:58:39
Tagged date : UTC 2018-10-19 06:58:39



[atc98092]

What model Roku? That media should play without transcoding. What Roku profile is selected? If you didn't change the profile, it's likely the default Roku profile that often transcodes files that don't need it.

And DenyAll asked some other questions. Does it appear in MediaBrowser? Does it appear under the Folders category?

I noticed in your file name path it mentions a download. I have no idea what Vuze is (just searched and see it's a Torrent client), but is there any chance the file has Digital Rights Management (DRM) applied to it? If so, you can't play it over Serviio. iTunes video contains DRM, and they too will not play or even appear in Serviio. Also, that file name is quite complex. It's possible that something in it is making Serviio think the Roku can't play it, hence not showing it. If it's shown in MediaBrowser or Folders, then we have a clue to go on.

Yes, it shows up in MediaBrowser and Folders

Roku 3

[atc98092]

Roku 3

OK, try using the Roku 1080 Media Player (2016+) profile. It has some changes from the default profile that might help you out.

I used the Roku 1080 Media Player (2016+) profile. No changes.

Relentless 3 still does not show up.

[atc98092]

I used the Roku 1080 Media Player (2016+) profile. No changes.

Relentless 3 still does not show up.

OK, I see nothing in your media information that would make Serviio think the Roku won't play it. But Serviio uses FFMPEG to read the media information, and sometimes it reports something different than MediaInfo does. Please follow the instructions here (http://wiki.serviio.org/doku.php?id=file_np) and post the information that FFMPEG returns for your video.

  Code:

C:\Program Files\Serviio\lib>ffmpeg.exe -i "C:\Documents\Vuze Downloads\Relentless.3.1993.WEBRip.x264-ION10.mp4"
ffmpeg version 3.4.4 Copyright (c) 2000-2018 the FFmpeg developers
  built with gcc 8.2.1 (GCC) 20180829
  configuration: --enable-static --disable-shared --disable-ffplay --disable-ffserver --enable-libmp3lame --enable-libass --enable-librtmp --enable-fontconfig --enable-libfreetype --enable-zlib --enable-libx264 --enable-libspeex --extra-libs='-lrtmp -lpolarssl -lws2_32 -lwinmm -lexpat -lfreetype -lfribidi -lz' --arch=x86_32 --enable-runtime-cpudetect --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-gpl --pkg-config=pkg-config --bindir='/jenkins/workspace/FFmpeg - Win32/target'
  libavutil      55. 78.100 / 55. 78.100
  libavcodec     57.107.100 / 57.107.100
  libavformat    57. 83.100 / 57. 83.100
  libavdevice    57. 10.100 / 57. 10.100
  libavfilter     6.107.100 /  6.107.100
  libswscale      4.  8.100 /  4.  8.100
  libswresample   2.  9.100 /  2.  9.100
  libpostproc    54.  7.100 / 54.  7.100

[DenyAll]

Rename the file to "Relentless.3.1993.WEBRip.x264-ION10 [tt0107941].mp4"

Adding the IMDB designation [tt0107941] to the file name will help Serviio locate the correct metadata for the file.

[atc98092]

buildup, you did the FFMPEG command correctly, but the important information is missing. You only posted the very top portion, which doesn't include anything about the media itself, unfortunately. Please try it again and ensure you have the section further down that includes the stream info. It will look something like this:

  Code:

 
Stream #0:0(eng): Video: mpeg2video (Main), yuv420p(tv, progressive), 720x480 [SAR 8:9 DAR 4:3], 29.97 fps, 29.97 tbr, 1k tbn, 59.94 tbc
Stream #0:1(eng): Audio: ac3, 48000 Hz, mono, fltp, 192 kb/s (default)
    Metadata:
      title           : 1/0
      LANGUAGE        : eng
Stream #0:2(eng): Subtitle: dvd_subtitle, 720x480 (default)


You mentioned that the file appears correctly in MediaBrowser. Is the metadata correct for it (poster image and summary info?)

[DenyAll]

Pretty sure it will be metadata. I tested his file name and Serviio failed to find the correct title from themoviedb.com. Added the IMDB reference and all was good.

Unless of course there's more than one thing happening....

Yes, I believe the file name is the issue.