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Can't link Alexa skill

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philAtkin

Serviio newbie

Posts: 12

Joined: Thu Jan 07, 2010 7:48 pm

Post Sat Dec 22, 2018 4:01 pm

Can't link Alexa skill

I've installed Serviio 1.9.2 on Synology DS416 (the console says that a new version is available, but it doesn't seem that it is for Synology). Evaluation license since I really want to see it working with Alexa. Opened console, enabled remote access and tested it - two green ticks. MediaBrowser will play music to my PC.
When I try to link the server to the Alexa skill, I see "The provided credentials are not valid. Try again.". I _have_ tried again, but no luck.
I would have thought that the remote access test was definitive, but it appears not.
How can I diagnose what's going on? Thanks!
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tinybilbo

Serviio newbie

Posts: 3

Joined: Fri Dec 28, 2018 10:29 pm

Post Fri Dec 28, 2018 10:51 pm

Re: Can't link Alexa skill

philAtkin wrote:I've installed Serviio 1.9.2 on Synology DS416 (the console says that a new version is available, but it doesn't seem that it is for Synology). Evaluation license since I really want to see it working with Alexa. Opened console, enabled remote access and tested it - two green ticks. MediaBrowser will play music to my PC.
When I try to link the server to the Alexa skill, I see "The provided credentials are not valid. Try again.". I _have_ tried again, but no luck.
I would have thought that the remote access test was definitive, but it appears not.
How can I diagnose what's going on? Thanks!


I'm having the same problem...
Both insecure & secure ports are greenlit, I've got outside access to my server...
I can't link the server in the alexa app & I also get "The provided credentials are not valid. Try again."....
I am running serviio in a docker though....

Does anybody have a solution to this issue?

Thanks
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Sun Dec 30, 2018 4:54 pm

Re: Can't link Alexa skill

Alexa is only available when you actually purchase the Pro, not in the evaluation period.
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philAtkin

Serviio newbie

Posts: 12

Joined: Thu Jan 07, 2010 7:48 pm

Post Mon Dec 31, 2018 5:28 pm

Re: Can't link Alexa skill

I guess that's a perfectly understandable (though regrettable) decision on your part. Maybe it could be stated on the website, where the evaluation process and/or the Alexa skill are described.

Personally, I've had a lot of annoying experiences with Alexa apps that "don't quite work", and I wanted to make sure that this one did before committing the time to setting up Serviio again.
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Tue Jan 01, 2019 2:00 pm

Re: Can't link Alexa skill

Fair enough. I have to limit the cloud resources, but you could make the purchase and if not happy I'll refund you.
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markahearn

Serviio newbie

Posts: 3

Joined: Sat Jan 05, 2019 10:15 pm

Post Sat Jan 05, 2019 10:27 pm

Re: Can't link Alexa skill

Hi All

for the life of me i cant login to serviio when registering my Alexa skill. I have the pro version 1.10 running on linux mint. it appears that either my serviio ID or password is incorrect.
external port 23424, external secure port 23524. I can access my console fine via my DNS name when outside of my home network, so that cant be the issue.

I can provide my serviio id if required

Can you please help :)
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Thu Jan 10, 2019 1:36 pm

Re: Can't link Alexa skill

DM me your serviio id and I'll check
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markahearn

Serviio newbie

Posts: 3

Joined: Sat Jan 05, 2019 10:15 pm

Post Thu Jan 17, 2019 9:28 pm

Re: Can't link Alexa skill

Hi Petr

Here your are:


tjHtx1BYb3

Thanks for your help on this

Mark
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Fri Jan 18, 2019 8:26 pm

Re: Can't link Alexa skill

Are you a Serviio Pro user?
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markahearn

Serviio newbie

Posts: 3

Joined: Sat Jan 05, 2019 10:15 pm

Post Fri Jan 18, 2019 9:41 pm

Re: Can't link Alexa skill

Hi zip

yes i am: Serviio PRO v 1.10
and fully licensed..


cheers

mark
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a7mag3ddon

Streaming enthusiast

Posts: 23

Joined: Mon Jan 26, 2015 6:50 pm

Post Mon Jan 21, 2019 12:36 pm

Re: Can't link Alexa skill

It works fine on my DS1515 however you will need a valid certificate from a trusted source for it to work, this is a requirement of AMAZON not Serviio.
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Mon Jan 21, 2019 10:22 pm

Re: Can't link Alexa skill

a7mag3ddon wrote:It works fine on my DS1515 however you will need a valid certificate from a trusted source for it to work, this is a requirement of AMAZON not Serviio.

it's all sorted by Serviio backend, no need for it on your end
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Mon Jan 21, 2019 10:22 pm

Re: Can't link Alexa skill

markahearn wrote:Hi zip

yes i am: Serviio PRO v 1.10
and fully licensed..


cheers

mark

Can you PM me your log pls?
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MarcB

Streaming enthusiast

Posts: 31

Joined: Thu Nov 26, 2015 7:21 pm

Post Wed May 22, 2019 11:02 pm

Re: Can't link Alexa skill

Same here....cannot link alexa skill - "The provided credentials are not valid. Try again."

I upgraded to version 2 PRO today believing this would fix my issues with the skill and trying to play through alexa. It did fix my connectivity issue! Now when I "check conectivity" both insecure and secure get check marks! yay....at least I made a little progress.

What do I need to do to link the account?

I did create a user and password in 2.0 and those are the user and pw I'm trying to link the acct with.
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MarcB

Streaming enthusiast

Posts: 31

Joined: Thu Nov 26, 2015 7:21 pm

Post Wed May 22, 2019 11:08 pm

Re: Can't link Alexa skill

Made a little progress....the serviio ID had a zero in it...the zero looks like a lower case o. Might consider changing the font for the ID value

Anyway, now the message reads "There was a problem connecting to your serviio server. Please check the Remote settings in your Serviio Console".

Will check the router and see that it has the port forwarded.
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MarcB

Streaming enthusiast

Posts: 31

Joined: Thu Nov 26, 2015 7:21 pm

Post Wed May 22, 2019 11:14 pm

Re: Can't link Alexa skill

after adding the ports to the router for forwarding the secure connection now gets an red X

please help? I feel like I've gone full circle with this!
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zip

User avatar

Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Thu May 23, 2019 3:41 pm

Re: Can't link Alexa skill

you can check if the ports are opened using a tool like this: https://www.yougetsignal.com/tools/open-ports/

ports 23424 (unsecure) and 23524 (secure)
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MarcB

Streaming enthusiast

Posts: 31

Joined: Thu Nov 26, 2015 7:21 pm

Post Sat May 25, 2019 10:05 am

Re: Can't link Alexa skill

I had used https://www.yougetsignal.com/tools/open-ports/ site recently to validate the ports and I just did again and got the same results.

23424 reports open
23524 reports as "invalid"

I checked my router's configuration and I DO have both ports defined in port forwarding. Also, I looked in the router's log and it shows both ports as forwarded too, so I have to believe it's something on the server. Also, on the server there is no firewall running (it's a raspberry pi 2-B), and I check the open ports on the server and it shows;

Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name
tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN 444/sshd
tcp 0 0 0.0.0.0:445 0.0.0.0:* LISTEN 822/smbd
tcp 0 0 0.0.0.0:8895 0.0.0.0:* LISTEN 29841/java
tcp 0 0 0.0.0.0:23423 0.0.0.0:* LISTEN 29841/java
tcp 0 0 0.0.0.0:23424 0.0.0.0:* LISTEN 29841/java
tcp 0 0 0.0.0.0:23523 0.0.0.0:* LISTEN 29841/java
tcp 0 0 0.0.0.0:23524 0.0.0.0:* LISTEN 29841/java
tcp 0 0 127.0.1.1:44331 0.0.0.0:* LISTEN 29841/java
tcp 0 0 0.0.0.0:139 0.0.0.0:* LISTEN 822/smbd
tcp 0 0 0.0.0.0:5900 0.0.0.0:* LISTEN 414/vncserver-x11-c
tcp6 0 0 :::22 :::* LISTEN 444/sshd
tcp6 0 0 :::445 :::* LISTEN 822/smbd
tcp6 0 0 :::139 :::* LISTEN 822/smbd
tcp6 0 0 :::5900 :::* LISTEN 414/vncserver-x11-c


So it seems like all the pieces are in place but something is still missing
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atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Sat May 25, 2019 7:40 pm

Re: Can't link Alexa skill

MarcB wrote:I had used https://www.yougetsignal.com/tools/open-ports/ site recently to validate the ports and I just did again and got the same results.

23424 reports open
23524 reports as "invalid"

I checked my router's configuration and I DO have both ports defined in port forwarding. Also, I looked in the router's log and it shows both ports as forwarded too, so I have to believe it's something on the server. Also, on the server there is no firewall running (it's a raspberry pi 2-B), and I check the open ports on the server and it shows;

Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name
tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN 444/sshd
tcp 0 0 0.0.0.0:445 0.0.0.0:* LISTEN 822/smbd
tcp 0 0 0.0.0.0:8895 0.0.0.0:* LISTEN 29841/java
tcp 0 0 0.0.0.0:23423 0.0.0.0:* LISTEN 29841/java
tcp 0 0 0.0.0.0:23424 0.0.0.0:* LISTEN 29841/java
tcp 0 0 0.0.0.0:23523 0.0.0.0:* LISTEN 29841/java
tcp 0 0 0.0.0.0:23524 0.0.0.0:* LISTEN 29841/java
tcp 0 0 127.0.1.1:44331 0.0.0.0:* LISTEN 29841/java
tcp 0 0 0.0.0.0:139 0.0.0.0:* LISTEN 822/smbd
tcp 0 0 0.0.0.0:5900 0.0.0.0:* LISTEN 414/vncserver-x11-c
tcp6 0 0 :::22 :::* LISTEN 444/sshd
tcp6 0 0 :::445 :::* LISTEN 822/smbd
tcp6 0 0 :::139 :::* LISTEN 822/smbd
tcp6 0 0 :::5900 :::* LISTEN 414/vncserver-x11-c


So it seems like all the pieces are in place but something is still missing


If that site is reporting your port as closed, it's nothing to do with Serviio. The port forwarding is all in your firewall. I tested my firewall using the same site, and it too reports port 23524 as invalid. The difference is that I have that port closed, so that's the expected result. I recognize your firewall log shows it open, but for some reason it's not actually working. However, I tried adding port 23524 to my firewall and testing again, and it still reported invalid port. So there's something wrong with that particular port scanner. I found another site (https://www.ipfingerprints.com/portscan.php), and it correctly reports port 23524 as open. Please check your port again with this site and let us know if it shows open with that one.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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MarcB

Streaming enthusiast

Posts: 31

Joined: Thu Nov 26, 2015 7:21 pm

Post Sun May 26, 2019 1:11 pm

Re: Can't link Alexa skill

Thank you DLNA Master! The site you suggested (https://www.ipfingerprints.com/portscan.php) DID report the port as "open".

So I guess now the question is why when I ask the serviio skill to do anything Alexa tells me it can't do that.

For instance, "Alexa, play The Beatles on this echo" will return the message "I can't find The Beatles". And for the record I've tried several artists, albums, and songs all with the same results. And YES...I do have these artists, etc on my server and can play them from other sources and see them in the MediaBrowser.

Am I missing something?
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