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Upgraded Serviio to 2.1 on Synology - Auto Refresh Issue

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tubularusa

Serviio newbie

Posts: 4

Joined: Tue Apr 03, 2018 5:12 pm

Post Fri Apr 09, 2021 12:19 am

Upgraded Serviio to 2.1 on Synology - Auto Refresh Issue

Hi, About a week ago, I upgraded the version of Serviio to the latest 2.1. My Synology is running DSM 6.2.4-25556.

Prior to this, I could copy .mp4 files to my library and Serviio would automatically pick these up within a minute. Now, I noticed it's not always adding the files to the library. I've had to open a web browser on a remote computer and hit the refresh button, even though the box is checked for this to happen automatically. I even tried unchecking it, applying the changes and re-enabling the box, but that doesn't seem to fix the issue. In the logs, as one example, I copied two .mp4 files to the folder on my Synology on 4/7 around 22:16. Serviio never picked this change up, until the next day, on 4/8 at 19:58 when I manually logged onto the web page and hit the Refresh button. It then pulled them in immediately.

Can you help? This always worked in the previous version.

In log from when I initially copied the files to the NAS folder:
2021-04-07 22:16:19,112 WARN [MetadataExtractionCoordinator] Skipping processing metadata for an unsupported file (/volume1/video/Series/24 [tt0285331]/24 - S06E10.mp4). Message: Unknown video file type.
2021-04-07 22:16:40,382 WARN [MetadataExtractionCoordinator] Skipping processing metadata for an unsupported file (/volume1/video/Series/24 [tt0285331]/24 - S06E11.mp4). Message: Unknown video file type.

In log from when I manually Refreshed the library using the web gui:
2021-04-08 19:58:52,279 INFO [MediaFileIndexer] Added file '/volume1/video/Series/24 [tt0285331]/24 - S06E10.mp4' (title: Day 6: 3:00 P.M. - 4:00 P.M.) to Library
2021-04-08 19:58:55,888 INFO [MediaFileIndexer] Added file '/volume1/video/Series/24 [tt0285331]/24 - S06E11.mp4' (title: Day 6: 4:00 P.M. - 5:00 P.M.) to Library
Attachments
serviio.log
(256.2 KiB) Downloaded 102 times
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atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Fri Apr 09, 2021 12:40 pm

Re: Upgraded Serviio to 2.1 on Synology - Auto Refresh Issue

Have you tried enabling the Poller function on that particular shared library location? I've had to do that with a couple of my locations. No idea why, as they are all internal hard drives connected via SATA to the motherboard. Some are fine with the standard Windows new file notification, while others require Poller turned on.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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tubularusa

Serviio newbie

Posts: 4

Joined: Tue Apr 03, 2018 5:12 pm

Post Fri Apr 09, 2021 4:14 pm

Re: Upgraded Serviio to 2.1 on Synology - Auto Refresh Issue

Thanks for that suggestion - never knew that existed. I've just enabled that checkbox and will see how it behaves.

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