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Upgraded Serviio to 2.1 on Synology - Auto Refresh Issue

PostPosted: Fri Apr 09, 2021 12:19 am
by tubularusa
Hi, About a week ago, I upgraded the version of Serviio to the latest 2.1. My Synology is running DSM 6.2.4-25556.

Prior to this, I could copy .mp4 files to my library and Serviio would automatically pick these up within a minute. Now, I noticed it's not always adding the files to the library. I've had to open a web browser on a remote computer and hit the refresh button, even though the box is checked for this to happen automatically. I even tried unchecking it, applying the changes and re-enabling the box, but that doesn't seem to fix the issue. In the logs, as one example, I copied two .mp4 files to the folder on my Synology on 4/7 around 22:16. Serviio never picked this change up, until the next day, on 4/8 at 19:58 when I manually logged onto the web page and hit the Refresh button. It then pulled them in immediately.

Can you help? This always worked in the previous version.

In log from when I initially copied the files to the NAS folder:
2021-04-07 22:16:19,112 WARN [MetadataExtractionCoordinator] Skipping processing metadata for an unsupported file (/volume1/video/Series/24 [tt0285331]/24 - S06E10.mp4). Message: Unknown video file type.
2021-04-07 22:16:40,382 WARN [MetadataExtractionCoordinator] Skipping processing metadata for an unsupported file (/volume1/video/Series/24 [tt0285331]/24 - S06E11.mp4). Message: Unknown video file type.

In log from when I manually Refreshed the library using the web gui:
2021-04-08 19:58:52,279 INFO [MediaFileIndexer] Added file '/volume1/video/Series/24 [tt0285331]/24 - S06E10.mp4' (title: Day 6: 3:00 P.M. - 4:00 P.M.) to Library
2021-04-08 19:58:55,888 INFO [MediaFileIndexer] Added file '/volume1/video/Series/24 [tt0285331]/24 - S06E11.mp4' (title: Day 6: 4:00 P.M. - 5:00 P.M.) to Library

Re: Upgraded Serviio to 2.1 on Synology - Auto Refresh Issue

PostPosted: Fri Apr 09, 2021 12:40 pm
by atc98092
Have you tried enabling the Poller function on that particular shared library location? I've had to do that with a couple of my locations. No idea why, as they are all internal hard drives connected via SATA to the motherboard. Some are fine with the standard Windows new file notification, while others require Poller turned on.

Re: Upgraded Serviio to 2.1 on Synology - Auto Refresh Issue

PostPosted: Fri Apr 09, 2021 4:14 pm
by tubularusa
Thanks for that suggestion - never knew that existed. I've just enabled that checkbox and will see how it behaves.