Serviio

Posted: **Tue Sep 19, 2023 6:14 pm**

My Moto G32 has some hardware problems, I believe, it can't properly play 3D SBS files without artifacts. I'm trying to circumvent this with Serviio but it doesn't seem to transcode at all.

My PC runs Windows 10 22H2 and the phone is a Motorola Moto G32 with Android 12.

I've read a bit on the forum, maybe I just need to add a profile in profiles.xml, hopefully. But I don't know how to write it, can someone help?

I have here the info for such a 3D file:

Code:: General Complete name : F:\xx\test-video.mp4 Format : MPEG-4 Format profile : Base Media / Version 2 Codec ID : mp42 (isom/iso2/mp41/mp42) File size : 4.62 GiB Duration : 38 min 39 s Overall bit rate : 17.1 Mb/s Frame rate : 59.940 FPS Writing application : Lavf58.76.100 Video ID : 1 Format : HEVC Format/Info : High Efficiency Video Coding Format profile : Main@L5.1@High Codec ID : hev1 Codec ID/Info : High Efficiency Video Coding Duration : 38 min 39 s Bit rate : 16.8 Mb/s Maximum bit rate : 25.0 Mb/s Width : 3 840 pixels Height : 1 920 pixels Display aspect ratio : 2.000 Frame rate mode : Constant Frame rate : 59.940 (60000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.038 Stream size : 4.54 GiB (98%) Language : English Tagged date : 2022-05-20 20:50:03 UTC Color range : Limited Color primaries : BT.709 Transfer characteristics : BT.709 Matrix coefficients : BT.709 Codec configuration box : hvcC Audio ID : 2 Format : AAC LC Format/Info : Advanced Audio Codec Low Complexity Codec ID : mp4a-40-2 Duration : 38 min 39 s Source duration : 38 min 39 s Bit rate mode : Constant Bit rate : 320 kb/s Channel(s) : 2 channels Channel layout : L R Sampling rate : 48.0 kHz Frame rate : 46.875 FPS (1024 SPF) Compression mode : Lossy Stream size : 88.5 MiB (2%) Source stream size : 88.5 MiB (2%) Language : English Default : Yes Alternate group : 1 Tagged date : 2022-05-20 20:50:03 UTC

Posted: **Tue Sep 19, 2023 10:46 pm**

I looked up the Moto32 media support, and the problem isn't with 3D SBS files. The media info you posted shows the video is H.265/HVEC, and your phone doesn't support that codec. So you need a profile that will transcode H.265 into something your phone supports. As a test you could try the Roku TV (non-4K) profile, as that will transcode the video to H.264, which your phone supports.

If you desire to create your own profile, it should not be placed in the profiles.xml file. That file is replaced every time Serviio is updated, so you would lose your personal profile. Instead, you can create a user-profiles.xml file and build your profile in that file. But if you can play your files successfully using an existing profile, there's nothing wrong with just doing that.

Posted: **Wed Sep 20, 2023 8:55 am**

Thanks for taking the time to answer.
I changed to "Roku TV (non-4K)" but now those files don't show up anymore on the server. I rescanned the library, restarted server, it's sharing other video files but not the 3D SBS ones.

Posted: **Wed Sep 20, 2023 12:53 pm**

OK, so that one didn't work. There's obviously something in that profile that your phone doesn't work with. I suppose it might be that the Roku profiles all use AppleHTTP/HLS as the transcoding format, and your phone might not support that either. You might try some of the other TV profiles, specifically some that would only be for 1080 TVs, such as the older Sony models. They use MPEG-TS for transcoding, and your phone might support that one. There's no sense in trying to create a custom profile until you identify what works with the Moto.

Posted: **Thu Sep 21, 2023 2:04 am**

Randomly picked a Sony and the videos play great now.

I truly appreciate your support.

Serviio

[solved] enable transcode for motorola android 12

[solved] enable transcode for motorola android 12

Re: enable transcode for motorola android 12

Re: enable transcode for motorola android 12

Re: enable transcode for motorola android 12

Re: enable transcode for motorola android 12